Fees include all care and facilities plus extras such as hairdressing, chiropody and trips. For further information regarding fees, please contact Westhill Park directly.
Visitors are welcome at Westhill Park.
Onsite parking is available, including disabled spaces.
Westhill Park has a Review Score of 9.8 (9.810) out of 10, based on 39 reviews in the last 2 years. Over all time Westhill Park has 93 reviews.
Review from Trish C (Daughter of Resident) published on 15 January 2025
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Reply from Sharmaine Hall, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased that you rate our staff as excellent. It's wonderful to see your kind comments, which I will circulate to my team. It's lovely to know that Mum is happy living at Westhill Park and enjoys our activities. Visitors are always welcome in our home and we are always here to help, as we appreciate that our residents' loved ones also sometimes need support.
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Review from Louise L (Daughter of Resident) published on 17 December 2024
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Reply from Sharmaine Hall, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased that you rate our home as excellent in all areas. We're really pleased to see your lovely feedback and I will pass this on to my team. It's wonderful to know that your Mum enjoys visiting our hairdresser and that Westhill Park has provided you with peace of mind. We're proud of our social media and we aim to provide our residents' loved ones with as much information as possible on the activities and events we enjoy.
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Review from J O (Friend of Resident) published on 3 December 2024
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Reply from Sharmaine Hall, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased that you rate our overall experience as excellent. We appreciate your kind comments, and I will ensure that my team are aware of these. We're pleased that you enjoy looking at our social media page. We're proud of our varied activities, which are arranged with our residents' input to ensure that day-to-day life is as everyone wishes.
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Review from Delia H (Daughter of Resident) published on 16 October 2024
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Reply from Sharmaine Hall, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased that you rate our activities as excellent. Your feedback is really appreciated, and I'll pass this on to my team. We're pleased that your Mum enjoys our activities and we regularly update our social media with these ensure that loved ones are kept up to date.
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Review from Jonathan D (Son of Resident) published on 27 September 2024
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Reply from Sharmaine Hall, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased that you rate our facilities as excellent. Thank you for your wonderful feedback, which I will pass on to my team. It's our pleasure to look after Mum. We're always here to support our residents and their loved ones.
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Review from Sally-Ann T (Daughter of Resident) published on 27 September 2024
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Reply from Sharmaine Hall, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased that you rate our staff as excellent. Thank you for your lovely comments, which I appreciate and will pass on to my team. We're pleased that your mum regards Westhill Park as her home. As well as supporting our residents with personally tailored care, we're here to help our residents' loved ones.
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Review from Sandra K (Niece of Resident) published on 26 September 2024
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased that you rate your overall experience of our home as excellent. Thank you for your kind comments regarding our team. I will ensure that this feedback is passed on. We're pleased that your aunt enjoys our activities and that she has taken up some hobbies and interests again. We aim to support our residents to live life as they wish at Westhill Park. Thanks again for your feedback.
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Review from Paul G (Son of Resident) published on 18 September 2024
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Reply from Sharmaine Hall, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased that you rate our overall experience as excellent. It's my pleasure to read your feedback regarding our home and team and I will ensure everyone is aware of your kind words. We aim to make Westhill Park our residents' home, welcome loved ones and care for everyone as the special individuals they are.
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Review from J D (Daughter of Resident) published on 23 August 2024
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Reply from Sharmaine Hall, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased that you rate our care/support as excellent. It's wonderful to see you're very happy with our team and I will let them know your feedback. Our daily, weekly and monthly activities are arranged with our residents' input so they suit everyone's interests and we are pleased to see your Mum enjoys these. We're always happy to discuss all aspects of our care.
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Review from H R (Son of Resident) published on 22 August 2024
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Reply from Sharmaine Hall, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased that you rate our home as excellent in all areas. It's wonderful to see you're very happy with all aspects of our care. We enjoy celebrating special occasions with our residents as they wish. Each of our residents has their own personally tailored care plan, where we welcome input from loved ones to ensure day to day life at Westhill Park is as our residents wish.
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Review from Pat W (Niece of Resident) published on 29 July 2024
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Reply from Sharmaine Hall, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased that you rate our overall experience as excellent. It's lovely to know that your aunt has settled with us and that you would recommend Westhill Park. I will ensure that our team are aware of your kind feedback.
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Review from Rob H (Son of Resident) published on 24 July 2024
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Reply from Sharmaine Hall, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased you rate our staff as excellent. It's wonderful to know that your Mum is happy living with us and that she is living day-to-day life as she wishes. Your lovely feedback regarding colleagues at Westhill Park is much appreciated.
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Review from Jill G (Daughter of Resident) published on 10 July 2024
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Reply from Sharmaine Hall, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased you rate our overall experience as excellent. We know that moving a loved one into a care home can be a difficult time, but we are here to support our residents and their loved ones. Your lovely comments regarding our team at Westhill Park are appreciated and I will let them know. We aim to provide true person-centred care so each of our residents can live day-to-day life as they wish.
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Review from Marianne Louise B (Niece of Resident) published on 5 July 2024
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Reply from Sharmaine Hall, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased that you rate our staff as excellent. I will pass on your lovely feedback to colleagues at Westhill Park. We're pleased that we've been able to adapt our care to continue to support your Aunt's changing needs. We encourage residents to participate in activities and ensure that residents have input in our daily, weekly and monthly activities, however, we respect their wishes if they do not wish to participate. We have an open-door policy and I'm happy to discuss all aspects of daily life at Westhill Park.
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Review from G B (Brother-in-law of Resident) published on 5 July 2024
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Reply from Sharmaine Hall, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased that you rate our home as excellent in all areas. We really appreciate your kind comments regarding our team, which I will pass on. We're pleased that your brother-in-law in happy living at Westhill Park and that you have peace of mind. We always appreciate feedback, to enable us to ensure our residents enjoy daily life as they wish.
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Review from A C (Daughter of Resident) published on 29 April 2024
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for this wonderful review. We are very happy that mum enjoys living here, we love having her around. I shall pass your comments on to my team.
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Review from L V (Power of Attorney of Resident) published on 10 April 2024
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for your feedback. It is wonderful to hear that you are happy with the service provided by my team.
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Review from Gill W (Daughter of Resident) published on 19 March 2024
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for your kind comments, we love to get out and about, we know how much the residents enjoy these trips. We were delighted that Mum was keen to visit the farm, she did have a great day, as did we.
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Review from Justine R (Daughter of Resident) published on 8 March 2024
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for your feedback. I am immensely proud of my team; the activities team always go that extra mile to ensure that there is something for everyone and the care team, housekeeping team, and kitchen team are so dedicated to providing the best service. I will ensure that they see this review.
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Review from C H (Son of Resident) published on 29 February 2024
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for submitting your feedback, it is wonderful to hear that both you and your mum think so highly of our home. We strive to provide the very best in our "hotel", and your feedback provides us all with the reassurance that we are on the right track.
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The Review Score of 9.8 (9.810) out of 10 for Westhill Park is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.810 for Westhill Park is calculated as follows: ( (386 Excellents x 5) + (68 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 464 Ratings = 4.81
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Westhill Park is based on 39 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 39 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Jan 2023
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 03 Mar 2025
We currently have three vacancies for care. Please contact Westhill Park directly for further details.
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Job Title: Home Manager
Joined: 2021
In December 2009, I started a job as a support worker in a care home with no idea whether I would suit the role, I then became a senior support worker, then a team leader, a deputy manager, a project manager and then home manager, I think it's fair to say that I suited the role.
Sadly, there is a perception of care that is quite dated and conjures up images of dingy lounges and rice pudding. From day one I wanted to prove that good care homes can be fabulous places to live, that they were not institutions but homes with beautiful facilities and opportunities to really live, not just exist.
When I am making decisions about hiring, menus, activities, decor, I always imagine my family and think about what I would want for them. The people we care for are individuals with rich histories and I want them to remain so, nobody has to fit in here. We provide a service to meet individual needs and that is as it should be.
My favourite part of the job is working with my team; knowing that we are making a difference, I like to lead by example. I work hard to ensure that we are providing a high standard of care and that the home is a happy place.
Every day I work with families and other professionals to ensure our residents get the best service. I am caring and passionate about what I do.
Westhill Park is a fantastic home with hardworking and caring staff. The residents that live with us are amazing and have such individual characters and amazing stories to share. The staff take pleasure in getting to know them and their families, listening to their life histories enables them to form a bond and gain their trust.
One day I'd like to be a director of care, I won't be satisfied until I know that I have provided 5 star care to as many people as possible.
Working in social care is not a job, it's a vocation and I feel truly blessed to have found mine.
Job Title: Administrator
Joined: 2023
My name is Neve, I am the Front of House Manager/Administrator here at Westhill Park. I started here in 2022 as the Front of House Assistant and as of February this year, I took the amazing opportunity to take over as the Front of House Manager. Westhill has been my first job in care, and I've loved every moment, with no one day ever being the same! I work very closely with our Home Manager, Sharmaine and Care Manager, Tiff to make sure the whole of the Front of the House is running smoothly. I am also currently studying at the Open University to get my degree in Criminology.
Job Title: Head Chef
Joined: 2023
I am the head chef at Westhill. I joined the team at Westhill a year ago as a Kitchen Assistant and progressed to head chef after coming from a catering background for over 25 years. I have nearly always worked in care homes and love my job. The environment at Westhill is a lovely place to be. It’s home from home and my colleagues are great to work with. We all have the residents at heart and my role allows me to provide good, wholesome nutritious meals and also indulge them in a range of sweet treats and cakes which I really enjoy making for them.
Everything I cook or bake has a spoonful of love added to it!
Job Title: Housekeeping Manager
Joined: 2021
Hi, my name is Stephen and I am the Housekeeping Manager here at Westhill Park.
Firstly, I'm going to tell you about myself. I was born and raised in Stoke on Trent, I have lived up North and down South and I am currently living in Kettering. As soon as I left school I went straight into employment I have had various job roles but I found that I am best suited in the hospitality industry. I worked to achieve my NVQ Level 2 in hospitality during my working career.
I was employed as a Housekeeper once I started at Westhill Park but soon progressed into my role as Housekeeping Manager soon after.
The best part of my job is managing my team, working alongside the management to care for the residents who live here at Westhill Park.