Westhill Park

1 Chataway Drive, Off Nina Carroll Way, Kettering NN15 7FF
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9.8 93 Reviews
  • Westhill Park, Kettering
Located in the market town of Kettering, Westhill Park is purpose-built and finished to a very high standard, whilst incorporating the latest supportive care technology.

The home provides friendly and comfortable residential and dementia care for up to 66 residents in single en suite rooms with wet room provision. Facilities include peaceful and cosy lounges as well as a hair and beauty salon and a bar area.

Residents are at the heart of the home, and the dedicated care team takes the time to get to know each resident as an individual. They work with them to create detailed care plans that ensure their changing needs are always met and their preferences are taken into account.

Operated by Anchor, one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Westhill Park continues to welcome new residents.

Anchor continually reinvests the money it makes into its retirement properties and care homes to raise standards and provide a high-quality service to surpass customer’s expectations.

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Care Provided by Westhill Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharmaine Hall (Home Manager)
  • Admission Criteria
    • Please contact Westhill Park directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Westhill Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,425
    • RESPITE Self-Funded Residential Care from £1,425
    • RESPITE Self-Funded Residential Dementia Care from £1,425

  • Fees include all care and facilities plus extras such as hairdressing, chiropody and trips. For further information regarding fees, please contact Westhill Park directly.
  • (these prices are only a guideline, please contact Westhill Park to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Westhill Park.


  • Parking

  • Onsite parking is available, including disabled spaces.


Westhill Park Reviews (93)

Total of 93, showing 21-40
9.8

Westhill Park has a Review Score of 9.8 (9.810) out of 10, based on 39 reviews in the last 2 years. Over all time Westhill Park has 93 reviews.

Overall Experience

  • 79
  • 10
  • 1
  • 3
  • 0

Date Published

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Review from J G (Son of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the staff enough for their care and 24/7 support for my mother. Management is friendly and supportive of our needs. The staff are exceptional. From clean rooms, clean clothing, haircuts, and entertainment. The only small improvement area I would suggest, I know my mother would like less
soft food, as she likes to chew on meat on the bone occasionally. Overall excellent management and staff. Thank you for your service!

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you for your feedback. It is so nice to hear that you are happy with the care and facilities that we provide. With regard to your feedback on the menu, I will pass this on to the kitchen team. We liaise with residents when designing the menu and do our best to ensure that everyone is happy with it. We are always happy to prepare alternative dishes where required. We will discuss the menu options with your mother to ensure that she is happy with the choices available.


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Review from Brian W (Husband of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home arranged a lovely brunch for the wife and I to celebrate St Valentine's Day!
The preparation and presentation were exceptional!
All in all a lovely celebration, thanks to the dedicated team.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you so much for taking the time to submit this review. It was a pleasure and an honour to be part of your Valentine's Day celebrations, thank you for including us.


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Review from Jane H (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been at Westhill Park since June 2020, and although they both had difficulties adapting, I do think they are happy and very well looked after. The staff are always friendly and they greet my parents warmly and with affection, which puts my mind at rest.
I can visit whenever I please
and take my parents out. The wide range of activities on offer is great and I do encourage them both to take part. They have their own things around them, which helps and there are lots of spaces in the home for them to go and relax if they wish.
I wouldn't hesitate to recommend Westhill Park.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you so much for your kind words, we are happy to hear that you are pleased with the service provided by myself and my team.


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Review from C R (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Westhill Park for 12 months now. It took her a couple of months to settle but after that, she sees the staff members as family.
The majority of staff go above and beyond their duties. Mum is always clean and tidy in appearance. Her meals are 3 times daily but I know she doesn't
particularly like the food - but I understand that after she was previously used to getting her own meals.
For any medical issues, we are kept fully informed.
The home does sometimes feel low on staff, which puts pressure on those who already work hard, but again understand this is usual in this business.
We are always greeted and made to feel welcome as soon as we walk in the front door. If Mum is happy then I am.

Reply from Zoe Smith, Home Manager at Westhill Park

Thank you for submitting your review, all feedback helps us to both maintain and improve our service. We do ask our residents for regular feedback on all aspects of their care and address any issues that they might have. I would appreciate the opportunity to discuss the points that you have raised. My door is always open.


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Review from Jack M (Brother of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the care my sister has received at Westhill Park. My sister's mental health has been stabilised and she seems happier than before. The staff are all very kind and helpful, nothing too difficult for them. Long may it continue.

Reply from Zoe Smith, Home Manager at Westhill Park

What wonderful feedback! Thank you so much for taking the time to share your views. My team are dedicated to our residents and does everything they can to help all of our residents feel safe, secure and loved. Long will it continue.


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Review from J E (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise Westhill Park Care Home enough. Mum was looked after superbly during her time there. In her last few months, the kindness that was shown to her was so great. The home is very welcoming, the staff brilliant. We couldn’t imagine Mum's final years anywhere else.

Reply from Zoe Smith, Home Manager at Westhill Park

Thank you so much for your kind words. I am delighted to know that you felt Mum was well cared for whilst she was here with us. We thank you for allowing us to be a part of Mum's life, It was a pleasure and an honour.


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Review from M G (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very pleased with the care given to Mum at Westhill Park. We initially came in on a respite contract for 3/4 weeks and Mum has stayed for a year. I always intended to bring Mum back to stay with me but she seemed so settled. The staff were brilliant and went above and beyond when she had a fall.
We are taking Mum home for a holiday to see how things go but will/can certainly recommend Westhill Park Care Home.

Reply from Zoe Smith, Manager at Westhill Park

Thank you for taking the time to review Westhill Park and we are pleased that you rate our care/support as excellent. We appreciate your kind comments regarding our team, which I will pass on. We are here to provide high-quality support and care as and when needed.


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Review from A W (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Westhill Park for over 2 years and sees it as her home. When she was admitted to hospital last week she was desperate to get back to the home as she said she just wanted all the caring familiar faces around her. Thank you to the management and staff for making her wish come true!
Such loving and caring staff make it such a homely environment.

Reply from Zoe Smith, Home Manager at Westhill Park

Thank you so much for your very kind words, we are delighted to hear that mum is happy here, and that you are pleased with our service.


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Review from Carol W (Daughter-in-law of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was in the care home for just a few weeks. The staff that cared for my father-in-law were great. Helpful and kind. After his death, no one has been in contact with us. The day we emptied his room the senior staff didn't try to speak to us. When we left they had all left the front entrance and we
had to look for someone to let us out. We found this very disappointing.

Reply from Zoe Smith, Care Manager at Westhill Park

Thank you for taking the time to review our home, whilst we are glad to hear that you were happy with the care received by your father-in-law, we are saddened to hear that you were not afforded the support that we pride ourselves on. I can assure you that this was an oversight, and lessons have been learned and shared with the team. Please accept our apology, we will be in touch to discuss this.


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Review from Meg H (Friend of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a beautiful home and the staff are so friendly, warm and respectful.
Nothing is ever too much trouble.
I visit my friend often and I am made to feel that this is my second home.
Wish I had found this home sooner.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you so much for your kind words. We are very proud of our home and it is lovely to receive such positive feedback.


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Review from Elz H (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are the best! This home was actually recommended to me by paramedics and I could not be more grateful to them. I have peace of mind knowing my precious Dad is in the best place. Thank you Westhill Park.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you for your review, we are so glad you love Westhill.


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Review from Marian C (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents well looked after with caring and friendly staff. Plenty of social activities, entertainment and outings. Would recommend Westhill Park Care Home. Parent has been here for 3 years and have been kept fully informed of her ongoing care.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you for your review, we really appreciate your kind words.


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Review from Clive T (Son of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the staff and the service, happy with the care my mum receives. Mum is very happy since moving into the care home.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you for your review, we are so glad you love our home.


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Review from Angela W (Granddaughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic party for the coronation. Absolutely nothing forgotten. The food selection was sensational and the home was decorated to the maximum. The team had obviously worked really hard to make the day special for the residents and their guests.
This home has always had a lovely warm atmosphere with
warm friendly staff and no matter what they do, their main priority is the care of the residents.
Thank you.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you for your review, we really value your kind words. We are so glad you loved our Coronation event.


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Review from J W (Niece of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended on 06/05/2023 to enjoy the coronation celebrations with my aunt. Had a wonderful afternoon and it was a pleasure to see her having such a good time. Full marks for all the effort taken by all the staff to bring about such an enjoyable time.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you for your review, we are really glad you enjoyed our Coronation event.


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Review from L K (Niece of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended the coronation celebrations and thought it was a wonderful, well-planned event with lovely food, entertainment and props. The staff were as always pleasant and actively involved.
I visit my auntie regularly and I'm very impressed with the home, staff and facilities. It's very clear no expense
is spared with it comes down to entertainment, activities and facilities and members of staff too. there always seems to be plenty of staff. I wish all care homes were like this, not just the ones that most people could not afford.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you for your review, we are so glad you enjoyed the coronation event. I will give the staff your kind feedback.


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Review from Katrina A (Daughter of Resident) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so pleased with Westhill Park and all the staff. As my mother has deteriorated the care given has been excellent. Every effort is being made to make her life as normal as possible and include her in the activities that she is able to do. Most of the staff go that extra mile and it makes such a
difference. I have spent many hours in Westhill visiting and the staff have been very accommodating to me too. Food has improved, and the activities and entertainment cannot be faulted. All in all this last few months I have been more than happy seeing my mother being taken care of so well. Well done to all staff!

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you, we really appreciate you taking the time to write this review. I look forward to telling the staff your kind words.


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Review from Catherine J (Daughter of Resident) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Westhill is a care home where staff show genuine care and respect to both residents and their families. They also know how to throw great celebration parties. Looking forward to seeing what the home can achieve in the future. Keep up the good work!

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you for your review, we really appreciate your kind comments.


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Review from James T (Son of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westhill Park is a caring, welcoming, friendly place to be and we are very happy that our mum is being cared for there. Staff are particularly helpful, friendly and well informed. Residents can enjoy their days doing as much or as little as possible with a good range of activities and entertainment
to choose from. Rooms are clean and practical and general upkeep and maintenance is very good. As a family of a resident, we are kept well informed about plans, issues and alterations that we need to know about and contact is very regular and consistent. We are enjoying much easier times now since Covid, where we can visit very easily without restrictions. Procedures and precautions were communicated and actioned very well during the pandemic and we always felt that Mum was in the best place. Thank you to all the caring staff at Westhill Park who cater so well for the specific individual needs of their residents.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you for taking the time to write this review. We are so glad you love Westhill and are happy your mum is being cared for here.


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Review from S H (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home with fantastic caring staff who have been friends to both my parents. Over a couple of years, my mother received wonderful care as her needs grew. When she passed away, the staff could not have been better, including letting us have a family gathering with my father in a private
room to celebrate my mother's life.
The home is very light and airy, and is very well maintained. Cleanliness and surroundings are taken very seriously.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you for taking the time to write this review. We truly appreciate your kind words.


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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Westhill Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Westhill Park is calculated as follows: ( (386 Excellents x 5) + (68 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 464 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westhill Park is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Westhill Park directly for further details.


Awards / Recognitions (2)

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Meet the Team (4)

Sharmaine

Sharmaine Hall

Job Title: Home Manager

Joined: 2021

In December 2009, I started a job as a support worker in a care home with no idea whether I would suit the role, I then became a senior support worker, then a team leader, a deputy manager, a project manager and then home manager, I think it's fair to say that I suited the role.


Sadly, there is a perception of care that is quite dated and conjures up images of dingy lounges and rice pudding. From day one I wanted to prove that good care homes can be fabulous places to live, that they were not institutions but homes with beautiful facilities and opportunities to really live, not just exist.


When I am making decisions about hiring, menus, activities, decor, I always imagine my family and think about what I would want for them. The people we care for are individuals with rich histories and I want them to remain so, nobody has to fit in here. We provide a service to meet individual needs and that is as it should be.


My favourite part of the job is working with my team; knowing that we are making a difference, I like to lead by example. I work hard to ensure that we are providing a high standard of care and that the home is a happy place.


Every day I work with families and other professionals to ensure our residents get the best service. I am caring and passionate about what I do.


Westhill Park is a fantastic home with hardworking and caring staff. The residents that live with us are amazing and have such individual characters and amazing stories to share. The staff take pleasure in getting to know them and their families, listening to their life histories enables them to form a bond and gain their trust.
One day I'd like to be a director of care, I won't be satisfied until I know that I have provided 5 star care to as many people as possible.


Working in social care is not a job, it's a vocation and I feel truly blessed to have found mine.


Neve

Neve Askew

Job Title: Administrator

Joined: 2023

My name is Neve, I am the Front of House Manager/Administrator here at Westhill Park. I started here in 2022 as the Front of House Assistant and as of February this year, I took the amazing opportunity to take over as the Front of House Manager. Westhill has been my first job in care, and I've loved every moment, with no one day ever being the same! I work very closely with our Home Manager, Sharmaine and Care Manager, Tiff to make sure the whole of the Front of the House is running smoothly. I am also currently studying at the Open University to get my degree in Criminology.


Alison

Alison Hackett

Job Title: Head Chef

Joined: 2023

I am the head chef at Westhill. I joined the team at Westhill a year ago as a Kitchen Assistant and progressed to head chef after coming from a catering background for over 25 years. I have nearly always worked in care homes and love my job. The environment at Westhill is a lovely place to be. It’s home from home and my colleagues are great to work with. We all have the residents at heart and my role allows me to provide good, wholesome nutritious meals and also indulge them in a range of sweet treats and cakes which I really enjoy making for them.


Everything I cook or bake has a spoonful of love added to it!


Stephen

Stephen Sherratt

Job Title: Housekeeping Manager

Joined: 2021

Hi, my name is Stephen and I am the Housekeeping Manager here at Westhill Park.


Firstly, I'm going to tell you about myself. I was born and raised in Stoke on Trent, I have lived up North and down South and I am currently living in Kettering. As soon as I left school I went straight into employment I have had various job roles but I found that I am best suited in the hospitality industry. I worked to achieve my NVQ Level 2 in hospitality during my working career.


I was employed as a Housekeeper once I started at Westhill Park but soon progressed into my role as Housekeeping Manager soon after.


The best part of my job is managing my team, working alongside the management to care for the residents who live here at Westhill Park.