Our Inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. For further information regarding fees, please contact Westhill Park directly.
Visitors are welcome at Westhill Park.
Onsite parking is available, including disabled spaces.
Westhill Park has a Review Score of 9.8 (9.806) out of 10, based on 38 reviews in the last 2 years. Over all time Westhill Park has 93 reviews.
Review from J G (Son of Resident) published on 28 February 2024
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for your feedback. It is so nice to hear that you are happy with the care and facilities that we provide. With regard to your feedback on the menu, I will pass this on to the kitchen team. We liaise with residents when designing the menu and do our best to ensure that everyone is happy with it. We are always happy to prepare alternative dishes where required. We will discuss the menu options with your mother to ensure that she is happy with the choices available.
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Review from Brian W (Husband of Resident) published on 28 February 2024
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for taking the time to submit this review. It was a pleasure and an honour to be part of your Valentine's Day celebrations, thank you for including us.
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Review from Jane H (Daughter of Resident) published on 12 February 2024
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for your kind words, we are happy to hear that you are pleased with the service provided by myself and my team.
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Review from C R (Daughter of Resident) published on 19 January 2024
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Reply from Zoe Smith, Home Manager at Westhill Park
Thank you for submitting your review, all feedback helps us to both maintain and improve our service. We do ask our residents for regular feedback on all aspects of their care and address any issues that they might have. I would appreciate the opportunity to discuss the points that you have raised. My door is always open.
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Review from Jack M (Brother of Resident) published on 19 January 2024
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Reply from Zoe Smith, Home Manager at Westhill Park
What wonderful feedback! Thank you so much for taking the time to share your views. My team are dedicated to our residents and does everything they can to help all of our residents feel safe, secure and loved. Long will it continue.
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Review from J E (Daughter of Resident) published on 17 January 2024
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Reply from Zoe Smith, Home Manager at Westhill Park
Thank you so much for your kind words. I am delighted to know that you felt Mum was well cared for whilst she was here with us. We thank you for allowing us to be a part of Mum's life, It was a pleasure and an honour.
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Review from M G (Daughter of Resident) published on 22 November 2023
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Reply from Zoe Smith, Manager at Westhill Park
Thank you for taking the time to review Westhill Park and we are pleased that you rate our care/support as excellent. We appreciate your kind comments regarding our team, which I will pass on. We are here to provide high-quality support and care as and when needed.
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Review from A W (Daughter of Resident) published on 14 November 2023
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Reply from Zoe Smith, Home Manager at Westhill Park
Thank you so much for your very kind words, we are delighted to hear that mum is happy here, and that you are pleased with our service.
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Review from Carol W (Daughter-in-law of Resident) published on 13 September 2023
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Reply from Zoe Smith, Care Manager at Westhill Park
Thank you for taking the time to review our home, whilst we are glad to hear that you were happy with the care received by your father-in-law, we are saddened to hear that you were not afforded the support that we pride ourselves on. I can assure you that this was an oversight, and lessons have been learned and shared with the team. Please accept our apology, we will be in touch to discuss this.
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Review from Meg H (Friend of Resident) published on 9 August 2023
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you so much for your kind words. We are very proud of our home and it is lovely to receive such positive feedback.
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Review from Elz H (Daughter of Resident) published on 17 July 2023
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for your review, we are so glad you love Westhill.
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Review from Marian C (Daughter of Resident) published on 28 June 2023
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for your review, we really appreciate your kind words.
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Review from Clive T (Son of Resident) published on 28 June 2023
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for your review, we are so glad you love our home.
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Review from Angela W (Granddaughter of Resident) published on 28 June 2023
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for your review, we really value your kind words. We are so glad you loved our Coronation event.
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Review from J W (Niece of Resident) published on 5 June 2023
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for your review, we are really glad you enjoyed our Coronation event.
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Review from L K (Niece of Resident) published on 2 June 2023
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for your review, we are so glad you enjoyed the coronation event. I will give the staff your kind feedback.
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Review from Katrina A (Daughter of Resident) published on 26 May 2023
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you, we really appreciate you taking the time to write this review. I look forward to telling the staff your kind words.
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Review from Catherine J (Daughter of Resident) published on 26 May 2023
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for your review, we really appreciate your kind comments.
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Review from James T (Son of Resident) published on 13 April 2023
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for taking the time to write this review. We are so glad you love Westhill and are happy your mum is being cared for here.
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Review from S H (Daughter of Resident) published on 22 February 2023
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Reply from Sharmaine Hall, Home Manager at Westhill Park
Thank you for taking the time to write this review. We truly appreciate your kind words.
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The Review Score of 9.8 (9.806) out of 10 for Westhill Park is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.806 for Westhill Park is calculated as follows: ( (375 Excellents x 5) + (68 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 453 Ratings = 4.806
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Westhill Park is based on 38 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 38 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Jan 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 02 Apr 2025
We currently have two vacancies for care. Please contact Westhill Park directly for further details.
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Job Title: Home Manager
Joined: 2021
Job Title: Administrator
Joined: 2023
Job Title: Head Chef
Joined: 2023
Job Title: Housekeeping Manager
Joined: 2021