Westhill Park

1 Chataway Drive, Off Nina Carroll Way, Kettering NN15 7FF
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9.8 93 Reviews
  • Westhill Park, Kettering
Located in the market town of Kettering, Westhill Park is purpose-built and finished to a very high standard, whilst incorporating the latest supportive care technology.

The home provides friendly and comfortable residential and dementia care for up to 66 residents in single en suite rooms with wet room provision. Facilities include peaceful and cosy lounges as well as a hair and beauty salon and a bar area.

Residents are at the heart of the home, and the dedicated care team takes the time to get to know each resident as an individual. They work with them to create detailed care plans that ensure their changing needs are always met and their preferences are taken into account.

Operated by Anchor, one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Westhill Park continues to welcome new residents.

Anchor continually reinvests the money it makes into its retirement properties and care homes to raise standards and provide a high-quality service to surpass customer’s expectations.

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Care Provided by Westhill Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharmaine Hall (Home Manager)
  • Admission Criteria
    • Please contact Westhill Park directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Westhill Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,425
    • RESPITE Self-Funded Residential Care from £1,425
    • RESPITE Self-Funded Residential Dementia Care from £1,425

  • Fees include all care and facilities plus extras such as hairdressing, chiropody and trips. For further information regarding fees, please contact Westhill Park directly.
  • (these prices are only a guideline, please contact Westhill Park to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Westhill Park.


  • Parking

  • Onsite parking is available, including disabled spaces.


Westhill Park Reviews (93)

Total of 93, showing 41-60
9.8

Westhill Park has a Review Score of 9.8 (9.810) out of 10, based on 39 reviews in the last 2 years. Over all time Westhill Park has 93 reviews.

Overall Experience

  • 79
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  • 3
  • 0

Date Published

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Review from A S (Niece of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle and aunty are both at Westhill Park. The care staff are very helpful, and nothing is too much trouble. There are activities every day and lots of interaction. The rooms are clean and tidy.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you so much for this review. Our team works extremely hard to make sure our residents are settled and happy. I will pass on your kind words to our team.


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Review from A T (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very pleased with the care that my mother receives from the home. The staff are very caring and approachable when I visit. We are kept informed of any issues and I feel that my mother is made to feel safe and comfortable at all times.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you so much for taking the time to review Westhill Park. I am delighted to hear that you are pleased with the service that we are providing. I will pass your kind words on to my team.


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Review from Bruce H (Son of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were looking for a home for my mother one of her neighbours had been looking for a place for her mother in the same area. Her top choice was Westhill Park. We visited and understood why: modern, clean and well laid out. Large rooms with en-suite bathrooms. The ability to decorate to one's taste.
Good food. And the staff really cares. This latter point was proven to me time after time over the last year. If you want the best for your loved one, don't hesitate. Communication is always top notch and questions about the care and all matters pertaining to your loved one is a phone call away.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you so much for such a glowing review of Westhill Park. The team really do go over and above and I know that your feedback will mean a lot to them.


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Review from Fran F (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westhill is such a lovely place. Mum has lived there for over three years and the care and support she has received the whole time has been incredible. The facilities are excellent and the staff are so kind to us all. Thank you Westhill

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you so much for taking the time to review Westhill Park. I am so pleased to know that you are happy with our service and I know that the team will be too.


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Review from T W (Daughter of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived in the home since 2019 and has severe dementia. I watched the staff care for my mum with such compassion, it brought me to tears. Activities are good but due to my mum having advanced dementia she did not always want to join in. I highly recommend.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you so much for taking the time to review our home, your kind words are much appreciated. My team work incredibly hard to ensure that every one of our residents receives the care that they need and deserve and I know that this review will make them smile.


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Review from N G (Granddaughter of Resident) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The experience we had at Westhill Park is not how we would have wished my grandmother's final few years to be. She initially settled well while her needs were that of basic dementia care, however unfortunately once her condition deteriorated it felt like a constant battle to ensure that her needs were
met. There was a lack of inclusivity for someone of her physical and cognitive needs and as a family, we had to fight hard for her to have things that were imperative to her comfort and safety. Communication was poor throughout her time as a resident and this largely impacted on all other areas of her care and ultimately led to the end of her life not being an experience we would want anyone else to have to go through.

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Review from J C (Daughter of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Mums care at Westhill was like a roller coaster ride starting with some fairly good care in Sept 2019 but after many changes in management and staff, it spiralled downhill from then on. This home is fine for residents with moderate care needs but advanced dementia residents are not well catered for
or included in indoor activities and outdoor outings. My Mum lost many of her personal belongings, glasses, jewellery etc. even aids such as pressure cushions that were provided solely for her use and were labelled all went missing. We had to continually ask for things recommended by outside agencies to be put into place and there was always an excuse as to why it could not happen. The final part of Mum's journey was horrible and I hope that no other resident has to end their life in the same way.

Reply from Sharmaine Hall, Home Manager at Westhill Park

It is incredibly upsetting to read this review regarding your experience of our home and your expectations.
We truly do love and care for every resident that lives in our home. We do our very best to provide personalised care for all our residents, working with the community healthcare professionals to ensure that our residents receive the services and support that they are eligible for.
We can only apologise that despite all the time spent with you since 2019, you are still disappointed by the service.
We take all feedback with the utmost seriousness and will continue to assess the details you have included in your review. Our hearts go out to you and your family at this difficult time. We as a team are mourning with you and whilst we will never truly be family, we still feel that sense of loss. We wish you and your family well and please do let us know if we can do anything to support you at this time.


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Review from Dale B (Grandson of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve given these 5 stars because it’s a really nice place. The staff make you welcome every time. They look after my grandad really well every time I go to see him all he does is talk about how happy he is in this place. The staff should give themselves a round of applause because they work 24/7.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you so much for the 5 stars, my team do work extremely hard to ensure that everyone who lives with us is well cared for and happy. I will pass on your kind comments.


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Review from C O (Son of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

July 2022 was a demanding month, with its challenging climate conditions. One I am pleased to say the home rose to. Plenty of cold drinks and curtains, where necessary, closed. We found it necessary to purchase an individual room fan to keep the room temperature comfortable. We still find the laundry
arrangements chaotic and at times, illogical. Some items still vanish for days, turning up unexpectedly, other items vanish, never to reappear. Most days it operates fairly smoothly and is acceptable. Food and drink are of a high standard and appear to be plenty of alternatives and enjoyed by the residents. The activities and entertainment programme seems varied and imaginative.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you for your kind words, this summer has had its challenges and we appreciate your positive feedback regarding our handling of them. With regards to your issues with the laundry, I appreciate your bringing it to my attention. I will be in touch privately to discuss this with you and to ensure that the matter is resolved to your satisfaction.


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Review from J M (Friend of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy at Westhill Park. She is far less anxious than when she went into care as was not coping at home. Now back to normal visiting is possible, I’ve found staff are always very welcoming and helpful. The care during the hot weather has been fantastic and emails from management have
been very reassuring regarding what accommodations have been made to keep everyone safe and well during this hot weather. There is still a way to go with getting a regular monthly update from her key worker. Otherwise, communication is a strength.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you so much for your valuable feedback. I am delighted to hear that you are happy with the service provided and the communication received. I will, of course, look into the key worker communication and ensure that this is increased.


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Review from Louisa B (Granddaughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has been at Westhill Park for just over a year now, the transition of moving during the lockdown was difficult due to limited access to the home but the staff were amazing to ensure she settled in well. It’s now great to see that since the pandemic things are getting back to some normality.
My Grandmother now attends a variety of activities which she loves, she has her hair done every week and overall is happy to be in the home which is amazing. The staff are lovely, the home is incredibly clean and welcoming and would highly recommend Westhill Park.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you so much for taking the time to review our home. We are delighted to hear that you are happy with the service that we are providing for your grandmother, she has settled in well and it is a joy to have her around. I look forward to passing your kind comments on to the team.


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Review from Libby A (Cousin of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin and his wife have settled really well at this lovely home. He has told us how well they are looked after and how good the food is. On our visits, the home is beautifully clean and well kept. The staff are always friendly and helpful. It puts our minds at rest to know they are happy and so
well cared for. Thank you.

Reply from Sharmaine Hall, Home Manager at Westhill Park

Thank you so much for your wonderful comments. We are delighted to hear that your cousin and his wife are happy here. My team work exceptionally hard to provide a first class service and I know that this review will make them smile.


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Review from A G (Daughter of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My father came to the care home for two weeks of respite care. His food was often cold and had to be sent back to be reheated. He had four falls whilst in their care and two trips to the hospital. Staff were slow to respond to the alarm and disregarded his food preferences. Some of his clothes were
lost as they failed to label them and communication over this issue was poor. The receptionist was always pleasant but didn't get back to me in regards to the clothes. The activities organiser helped with the food issue but again did not get back to me in regards to missing clothes.

Reply from Kerry Goodearl, Sales & PR Manager at Westhill Park

I would like to apologise for your experience at Westhill Park. We are sorry that the communication was below our usual high standards. We understand the frustration that this can cause. Please be reassured that we have investigated this, and the issue has been addressed. We take all feedback seriously and welcome any information that helps us to improve our service. If you would be happy to contact us, we would be grateful to be given the opportunity to discuss your experience.


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Review from A D (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very comfortable and clean and especially after the recent problems i.e. lockdowns it is slowly getting back to normal. However, I do find communication lacks continuity. The carers are really good.

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Review from Susan D (Daughter of Resident) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In looking for a care facility for a loved one, there can be nothing better than Westhill Park. Friendly and helpful staff, excellent facilities and plenty of social activities. The atmosphere is one of a village for residents where they can enjoy a good quality of life.

Reply from Jessica Tilson, Marketing at Westhill Park

Thank you so much for taking the time to leave such a wonderful review. We are so pleased Westhill Park Care Home provided you with such a positive experience. We cannot wait to pass your feedback onto our team members who work extremely hard on a daily basis to provide outstanding care for their residents.


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Review from B C (Niece of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt moved into Westhill Park on Monday, February 24th. She settled in very well, she loved her room and the food. She said the staff were very kind and helpful. On April 15th she developed a chest infection and was to be tested for COVID-19. She was admitted to hospital on April 25th and sadly died
on the 27th of COVID-19. I'm sure the staff did all they could and we are only sorry that she didn't have more time to enjoy herself at Westhill Park.

Reply from Susanne Stevens, Home Manager at Westhill Park

Thank you very much for your comments and taking the time to review our home. We loved having your aunt live with us at Westhill Park and she is very much missed by us all. Thank you again and best wishes.


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Review from Avis S (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a trying time for everyone over the last few months but the staff have been wonderful, supportive to both my mother and myself. The regular phone calls to update me are very reassuring. The Lifestyle Team have worked hard to keep everyone entertained, coming up with some novel ideas. So
pleased that Mum has been safe and well looked after. Thank you all.

Reply from Susanne Stevens, Home Manager at Westhill Park

Thank you so much for your positive feedback and taking the time to write a review. I am very proud of my team and all that they do and will ensure they receive this lovely feedback. Thanks again for your wonderful comments, we really appreciate them.


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Review from Alan B (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old father and my 93-year-old mother have both been residents of Westhill Park since October 2019. Sadly they both tested positive for Covid-19 during April 2020 and were both very poorly. We fully understood that we were unable to visit to comfort and reassure them, which was difficult for
the whole family as we have always been very close. Thanks to the outstanding levels of care from all the staff at Westhill Park, we were confident that Mum and Dad were in the best possible place throughout this difficult time. We were helped by the regular and thorough updates from the team and from the daily updates on the relative's app, which all served to give us peace of mind. Thanks to the dedication and commitment from all the care workers at Westhill Park, my parents have both now recovered from the virus, and are looking forward to family visits when the situation allows. We give our heartfelt thanks to everyone at Westhill Park for all they have done.

Reply from Susanne Stevens, Home Manager at Westhill Park

Thank you so much for taking the time to provide your feedback. We are very pleased both your mother and father are living in our home and part of the Westhill Park family. We share all of the feedback we receive with the entire team, who will be thrilled to hear how you feel about us. Thanks again, we really appreciate your comments.


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Review from Emma C (Daughter-in-law of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home's management of the Covid-19 situation has been impressive. Management have shown an ability to take control of the situation without apportioning blame/passing the buck, despite losing a staff member to the disease. Similarly, they have taken responsibility for their own procurement.
Relatives can fully engage with family members via the phone and social media. Daily social media updates show events/activities at the home, demonstrating staffs adaptability, resilience and determination.
My resident required hospitalisation during this period, Westhill did not hesitate in getting her the care she needed, and we were kept well informed of the situation at all times. Emails have been received from senior management and a video message from the CEO. We have found our very regular updates in the form of an informal chat with the lady who normally handles sales/marketing very reassuring and comforting.
You're doing a great job and communication has been excellent!

Reply from Susanne Stevens, Home Manager at Westhill Park

Thank you very much for putting aside time and providing a review of our home. We are thrilled to receive such positive feedback about our care for your loved one. I am very proud of my team and they will be overjoyed to receive your wonderful comments. Thank you again, it is greatly appreciated by us all.


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Review from Julie M (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Westhill Park continue to go above and beyond what would be expected in a good care home. It is more like a high-quality hotel. My father has been looked after and entertained, even while confined to his room for two weeks. He is very happy there, and his family are very grateful that he
is in such a wonderful home.

Reply from Susanne Stevens, Home Manager at Westhill Park

Thank you so much for your very positive review and the time taken to write it. We are delighted to hear your wonderful feedback about our care for your father. We will share this with the entire team as they love to learn how all their hard work is received. Thank you again for all of your comments, we really appreciate it.


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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Westhill Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Westhill Park is calculated as follows: ( (386 Excellents x 5) + (68 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 464 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westhill Park is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Westhill Park directly for further details.


Awards / Recognitions (2)

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Meet the Team (4)

Sharmaine

Sharmaine Hall

Job Title: Home Manager

Joined: 2021

In December 2009, I started a job as a support worker in a care home with no idea whether I would suit the role, I then became a senior support worker, then a team leader, a deputy manager, a project manager and then home manager, I think it's fair to say that I suited the role.


Sadly, there is a perception of care that is quite dated and conjures up images of dingy lounges and rice pudding. From day one I wanted to prove that good care homes can be fabulous places to live, that they were not institutions but homes with beautiful facilities and opportunities to really live, not just exist.


When I am making decisions about hiring, menus, activities, decor, I always imagine my family and think about what I would want for them. The people we care for are individuals with rich histories and I want them to remain so, nobody has to fit in here. We provide a service to meet individual needs and that is as it should be.


My favourite part of the job is working with my team; knowing that we are making a difference, I like to lead by example. I work hard to ensure that we are providing a high standard of care and that the home is a happy place.


Every day I work with families and other professionals to ensure our residents get the best service. I am caring and passionate about what I do.


Westhill Park is a fantastic home with hardworking and caring staff. The residents that live with us are amazing and have such individual characters and amazing stories to share. The staff take pleasure in getting to know them and their families, listening to their life histories enables them to form a bond and gain their trust.
One day I'd like to be a director of care, I won't be satisfied until I know that I have provided 5 star care to as many people as possible.


Working in social care is not a job, it's a vocation and I feel truly blessed to have found mine.


Neve

Neve Askew

Job Title: Administrator

Joined: 2023

My name is Neve, I am the Front of House Manager/Administrator here at Westhill Park. I started here in 2022 as the Front of House Assistant and as of February this year, I took the amazing opportunity to take over as the Front of House Manager. Westhill has been my first job in care, and I've loved every moment, with no one day ever being the same! I work very closely with our Home Manager, Sharmaine and Care Manager, Tiff to make sure the whole of the Front of the House is running smoothly. I am also currently studying at the Open University to get my degree in Criminology.


Alison

Alison Hackett

Job Title: Head Chef

Joined: 2023

I am the head chef at Westhill. I joined the team at Westhill a year ago as a Kitchen Assistant and progressed to head chef after coming from a catering background for over 25 years. I have nearly always worked in care homes and love my job. The environment at Westhill is a lovely place to be. It’s home from home and my colleagues are great to work with. We all have the residents at heart and my role allows me to provide good, wholesome nutritious meals and also indulge them in a range of sweet treats and cakes which I really enjoy making for them.


Everything I cook or bake has a spoonful of love added to it!


Stephen

Stephen Sherratt

Job Title: Housekeeping Manager

Joined: 2021

Hi, my name is Stephen and I am the Housekeeping Manager here at Westhill Park.


Firstly, I'm going to tell you about myself. I was born and raised in Stoke on Trent, I have lived up North and down South and I am currently living in Kettering. As soon as I left school I went straight into employment I have had various job roles but I found that I am best suited in the hospitality industry. I worked to achieve my NVQ Level 2 in hospitality during my working career.


I was employed as a Housekeeper once I started at Westhill Park but soon progressed into my role as Housekeeping Manager soon after.


The best part of my job is managing my team, working alongside the management to care for the residents who live here at Westhill Park.