Fees include all care and facilities plus extras such as hairdressing, chiropody and trips. For further information regarding fees, please contact Westhill Park directly.
Visitors are welcome at Westhill Park.
Onsite parking is available, including disabled spaces.
Westhill Park has a Review Score of 9.8 (9.810) out of 10, based on 39 reviews in the last 2 years. Over all time Westhill Park has 93 reviews.
Review from Martin C (Friend of Resident) published on 9 July 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Paul Quirk, Home Manager at Westhill Park
Thank you so much, Martin, for your very positive review and the time taken to write it. We are delighted that you are so happy with everything we do and we will share this with the entire team as they love to learn how all their hard work is received. We are immensely proud of what we have achieved here at Westhill Park and look forward to treating all our residents and their friends and relatives in exactly the same way.
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Review from Carole (Daughter of Resident) published on 25 June 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Paul Quirk, Home Manager at Westhill Park
Thank you, Carole, for your positive feedback. We share all of the feedback we receive with the entire team as it demonstrates how much their hard work benefits not only our residents like your mum but all their family and friends. We are delighted that you are so happy with everything we do here and look forward to continuing caring for your mum in this way.
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Review from Joy P (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Quirk, Home Manager at Westhill Park
Thank you Joy for taking the time to review our home. This information is priceless as it helps us understand directly what people experience at our home and can feed this back into the entire team. We are delighted that you and your mum are happy with our staff and home and thank you again for sharing the detail.
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Review from Sarah M (Daughter of Resident) published on 5 June 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sian Ellis, Marketing Director at Westhill Park
Thank you, Sarah, for taking the time to write a review. This helps us enormously as we share it with the entire team but also it lets other people contemplating moving to our home understand how others feel about all that we do. We are of course delighted your father is so settled and happy but equally that you are too.
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Review from Marco M (Son of Resident) published on 22 May 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sian Ellis, Marketing Director at Westhill Park
Thank you for taking the time to write a review for Westhill Park. We are delighted that you are so happy with our home and we will share your feedback with the entire team. It's excellent to know that you are appreciating our high levels of service by all our staff and enjoying the home so much.
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Review from S G (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sian Ellis, Marketing Director at Westhill Park
Thank you for taking the time to review Westhill Park.
We share all the feedback with our entire team as it helps us understand what we are getting right and where we can improve. We are delighted that you and your mum are happy with the care and service we provide. Thanks again for sharing your experience with us.
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Review from Lisa D (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sian Ellis, Marketing Director at Westhill Park
Thank you for your review of our home. We share all of the feedback we get with the entire team. We are delighted that you and your mother are happy with all that we do here at Westhill Park.
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Review from Jackie I (Daughter of Resident) published on 1 April 2019
Submitted via Website •
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5.0 out of 5
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Review from Norma F (Wife of Resident) published on 25 March 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sian Ellis, Marketing Director at Westhill Park
Thank you for reviewing our home. We are delighted that you are happy with our home and services at Westhill Park and we appreciate the time taken to provide feedback. We share all feedback with our entire team which helps us understand how residents and their families experience our standards of care and service.
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Review from P B (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sian Ellis, Marketing Director at Westhill Park
Thank you for taking the time to review Westhill Park. We are delighted that you and your mother are happy with our home and services. We share all of the feedback we receive with our entire team as it helps us understand the impact of everyone's work on the residents and their families.
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Review from Kathryn K (Daughter of Resident) published on 7 March 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sian Ellis, Marketing Director at Westhill Park
Thank you for reviewing our home and we are delighted that you and your father are so happy with our home. Any feedback is incredibly useful to us as it helps us understand where we are getting things right and where we might look to improve. We wish you and your family well with having your father back home and hope we can help if you or he requires another 'holiday' in the future. Thanks again.
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Review from Mary F (Wife of Resident) published on 28 February 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sian Ellis, Marketing Director at Westhill Park
Thank you for taking the time to review Westhill Park. We are delighted that you are happy with our high standards of care and the services we provide. We share all the feedback with our entire team as it helps us understand what we are getting right and where we can improve. Thank you again and I trust yourself and your husband continue to enjoy Westhill Park.
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Review from Linda H (Daughter-in-law of Resident) published on 26 February 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sian Ellis, Marketing Director at Westhill Park
Thank you for reviewing our new home and we are delighted that you are happy with everything. We understand that it may be viewed as easy/convenient to score each area with top marks so we appreciate you taking the time to explain it is how you feel about each area. We share all the information and feedback we receive with the entire team and they will be delighted to understand how their hard work impacts on our residents and their families.
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The Review Score of 9.8 (9.810) out of 10 for Westhill Park is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.810 for Westhill Park is calculated as follows: ( (386 Excellents x 5) + (68 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 464 Ratings = 4.81
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Westhill Park is based on 39 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 39 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Jan 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 03 Mar 2025
We currently have three vacancies for care. Please contact Westhill Park directly for further details.
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Job Title: Home Manager
Joined: 2021
In December 2009, I started a job as a support worker in a care home with no idea whether I would suit the role, I then became a senior support worker, then a team leader, a deputy manager, a project manager and then home manager, I think it's fair to say that I suited the role.
Sadly, there is a perception of care that is quite dated and conjures up images of dingy lounges and rice pudding. From day one I wanted to prove that good care homes can be fabulous places to live, that they were not institutions but homes with beautiful facilities and opportunities to really live, not just exist.
When I am making decisions about hiring, menus, activities, decor, I always imagine my family and think about what I would want for them. The people we care for are individuals with rich histories and I want them to remain so, nobody has to fit in here. We provide a service to meet individual needs and that is as it should be.
My favourite part of the job is working with my team; knowing that we are making a difference, I like to lead by example. I work hard to ensure that we are providing a high standard of care and that the home is a happy place.
Every day I work with families and other professionals to ensure our residents get the best service. I am caring and passionate about what I do.
Westhill Park is a fantastic home with hardworking and caring staff. The residents that live with us are amazing and have such individual characters and amazing stories to share. The staff take pleasure in getting to know them and their families, listening to their life histories enables them to form a bond and gain their trust.
One day I'd like to be a director of care, I won't be satisfied until I know that I have provided 5 star care to as many people as possible.
Working in social care is not a job, it's a vocation and I feel truly blessed to have found mine.
Job Title: Administrator
Joined: 2023
My name is Neve, I am the Front of House Manager/Administrator here at Westhill Park. I started here in 2022 as the Front of House Assistant and as of February this year, I took the amazing opportunity to take over as the Front of House Manager. Westhill has been my first job in care, and I've loved every moment, with no one day ever being the same! I work very closely with our Home Manager, Sharmaine and Care Manager, Tiff to make sure the whole of the Front of the House is running smoothly. I am also currently studying at the Open University to get my degree in Criminology.
Job Title: Head Chef
Joined: 2023
I am the head chef at Westhill. I joined the team at Westhill a year ago as a Kitchen Assistant and progressed to head chef after coming from a catering background for over 25 years. I have nearly always worked in care homes and love my job. The environment at Westhill is a lovely place to be. It’s home from home and my colleagues are great to work with. We all have the residents at heart and my role allows me to provide good, wholesome nutritious meals and also indulge them in a range of sweet treats and cakes which I really enjoy making for them.
Everything I cook or bake has a spoonful of love added to it!
Job Title: Housekeeping Manager
Joined: 2021
Hi, my name is Stephen and I am the Housekeeping Manager here at Westhill Park.
Firstly, I'm going to tell you about myself. I was born and raised in Stoke on Trent, I have lived up North and down South and I am currently living in Kettering. As soon as I left school I went straight into employment I have had various job roles but I found that I am best suited in the hospitality industry. I worked to achieve my NVQ Level 2 in hospitality during my working career.
I was employed as a Housekeeper once I started at Westhill Park but soon progressed into my role as Housekeeping Manager soon after.
The best part of my job is managing my team, working alongside the management to care for the residents who live here at Westhill Park.
