Windsor Court

Sandbeck Way, Wetherby LS22 7DN
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9.9 79 Reviews
  • Windsor Court, Wetherby
Woodside Court in Wetherby provides comfort and high quality care in an inviting home.

Caring, trained staff give individualised care and champion independence and personal choice.

They encourage residents to socialise and participate in a variety of activities.

Cooks prepare comforting, tasty meals.

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Care Provided by Windsor Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Windsor Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,752
  • (these prices are only a guideline, please contact Windsor Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Windsor Court are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Windsor Court has plenty of onsite parking for residents and visitors.


Windsor Court Reviews (79)

Total of 79, showing 41-60
9.9

Windsor Court has a Review Score of 9.9 (9.873) out of 10, based on 44 reviews in the last 2 years. Over all time Windsor Court has 79 reviews.

Overall Experience

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  • 9
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Date Published

79
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Review from T D (Son of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windsor Court has really eased the burden of placing my dad in care. The staff are genuinely warm and friendly. He now doesn't like leaving as he really feels at home. They have a real interest in his welfare, and I can't speak highly enough of this home and the staff.
A downside though - he's putting
weight on because of the quality of the meals, meaning I'm buying bigger trousers - he loves living there.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for taking the time to write such a lovely review. We understand that there are a lot of feelings involved when moving to a care home, and it is important to us that from your first enquiry; we do all we can to try and support you all. We are sorry about the trousers situation… but it's great to hear that Dad is enjoying the food!


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Review from M T (Nephew of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Windsor Court have all been superbly kind to my uncle even through all the grimmest aspects of dementia, and the endless changes of lockdowns. The team have been marvellous to all his friends and family, even coping well with staff changes, and after my uncle's death in their excellent care. I've had
family in numerous care homes, and Windsor Court is by far the best I've experienced.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for your lovely review, we are very sorry for your loss but pleased that we were able to offer your uncle and his family and friends the support needed. We hope that our extensive experience in caring for those living with dementia means that we support families and allow them to spend quality time with their loved one without worry or distraction.


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Review from L R (Son of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very friendly and supportive.
Facilities are excellent and the establishment is very open to families and questions.
Over 4 years we are totally convinced we choose the right care home for Mum.
It's not perfect but ideal care is certainly the best provider we have found.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for sending such a lovely review, we are so pleased that you and your mum are happy with the care our wonderful team provide at Windsor Court. It’s really important to us that families feel as welcome as our residents, and we are just as happy that your mum lives with us.


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Review from Anne W (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team were very supportive in making sure Mum stayed the minimum time in hospital and it really helped to get her back into a family environment.
The care team always show compassion and patience with Mum who has mobility issues and dementia.
The management team are always available to talk about
Mum’s needs, which helps me a great deal.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for leaving such a lovely review for our team at Windsor Court, who are dedicated to giving our residents the loving care they truly deserve. We’re so glad to hear you feel supported by the team – their doors are always open.


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Review from David M (Son of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I recently visited Windsor Court to see my mum, who has been a resident there for approx three years. As always, the home was welcoming and friendly, and Mum was happy and smiling. Other residents were also there, and it often seems as though you are visiting everyone in her wing rather than just Mum.
Conversation is easily struck up with other residents who are always curious when visitors arrive. We spent some time with Mum in her room before taking her out for a coffee and cake, although chair aerobics was her alternative; she plumped for the coffee.
The home has been a welcome change to the numerous care homes that we visited before settling on Windsor Court; indeed many of the residents, Mum included, often reference the facilities it offers closer to a hotel than a care home. Each resident's room has its own ensuite facilities, flat-screen TV, and comfortable chairs.
The home often goes above and beyond; her 90th birthday was one such example with the exemplary buffet that they provided on the day for her and her immediate family in a private room so that we could celebrate as a family.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for your kind words, Windsor Court is a big happy family and it’s great to hear that the family atmosphere is apparent on your visits. We have definitely heard the comparison to a hotel before but we feel that it’s our friendly atmosphere that sets us apart. Birthdays are always an occasion to celebrate at Windsor Court and we are so pleased to hear that you all enjoyed Mum’s 90th birthday.


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Review from C L (Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good care home.
Care and support excellent.
Rooms are comfortable.
Food could be better.

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Review from A L (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Windsor Court for coming up to a year now. The staff at Windsor have always been there for Mum when she has been unsettled. Mum has had different family members come to visit, and the management team have put nice food on in the garden room so we could have some private times with them.

Reply from Charlotte Jackson, Customer Care Administrator at Windsor Court

Thank you for your feedback. We’re very proud of the team at Windsor Court for giving our residents the love, support and respect that they deserve. We are always happy to welcome guests and we hope you continue to enjoy time with your mum in the lovely garden room.


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Review from Susan G (Sister of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the staff to be pleasant and helpful and I have no complaints at all concerning my brother's care. It is a great relief to feel that he is so well looked after especially as I live almost 300 miles away, and I can only visit twice a year.

Reply from Charlotte Jackson, Customer Care Administrator at Windsor Court

Thank you for taking the time to leave this feedback for the team at Windsor Court. We're so glad to hear that you're pleased with the care the team is giving to your brother - we hope he is enjoying his time living with us. Thanks again, we'll be sure to relay your message to the home.


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Review from Michael F (Friend of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and welcoming. The staff are always helpful and attentive to the residents.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for your review, we’ll be sure to pass your message along to the team.


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Review from Julie S (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How happy I am to have found Windsor Court for my father! He is now walking again, he is regaining confidence and is regaining his health after a horrendous, life-threatening previous experience at a different home. Windsor Court has changed his life for the better. He is happier now, more comfortable,
and with Windsor Court's help, more able to enjoy life. They are kind, compassionate and friendly in a nutshell, they care! As in everything, it is easy to see that this stems from the top. In my experience, the Windsor Court management is open, willing to engage, energetic, supportive and eager to improve residents' quality of life. When they say, 'We really want our residents here to be happy' they mean it and act on it. In 20 short weeks, they have helped bring my father back to his old self. Windsor Court is, for me, the best alternative to my father being in his own home. It is all down to the staff. Long may they continue their good work!

Reply from Terri Kidd, PR Executive at Windsor Court

We can’t thank you enough for leaving this glowing review for the team at Windsor Court. We’re thrilled that your father has improved so much during his time in the home and feels happy and comfortable with the team. Your father has made a wonderful addition to our Windsor Court family - we hope he continues to enjoy life at Windsor Court and take part in all of the fun activities in the home. We’ll be sure to pass on your kind words to the team. Have a very Merry Christmas and a Happy New Year!


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Review from Mick W (Son of Resident) published on 10 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring. Mum recently had a stay away from the home in hospital but the home management have done everything possible to ensure she could return to the home on discharge and meets mums needs. The personal touch and care all the staff but especially the managers have shown
mum and my family has been over and beyond what was expected. Thank you for all your help and efforts.

Reply from Terri Kidd, PR Executive at Windsor Court

Thank you for your review. We really appreciate you taking the time to leave such great feedback for Windsor Court. It’s wonderful to hear that our excellent team were able to help your mum to return from hospital with ease and give her the best care possible. We hope your mum continues to enjoy living in the home, and your family feels welcome to visit any time.


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Review from Frances E (Friend of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to visit even during Covid-19. Pleasant atmosphere, really nice staff.

Reply from Rebekah Steward, Customer Care Team at Windsor Court

Thank you for your review of Windsor Court. It is great to hear you receive such a warm welcome during your visits to Windsor Court and it is lovely to now be able to welcome relatives back into the home after such difficult and uncertain times. I will pass on your comments to the team at Windsor Court.


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Review from F Y (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Windsor Court in August 2021 when it was becoming too difficult to meet his care needs at home. He had been living with dementia for over 10 years and had associated and escalating physical frailties. After a successful 2 week respite stay in June he moved full time to Windsor Court
6 weeks later.
The home is comfortable and the facilities and range of activities are excellent. More importantly, the ethos is open, warm and welcoming. We have nothing but praise for the care that my father received. The staff and the care plans that they devised took full account of my dad's preferences, needs and also his wishes for the future. This included an expressed wish to avoid being readmitted to the hospital (if possible) in the event of a deterioration in his health.
In October his health deteriorated. The home worked closely with the primary care team and at all times consulted us and kept us informed. He received skilled and sensitive end of life care. The staff were fantastic.

Reply from Rebekah Steward, Customer Care Team at Windsor Court

Thank you for sharing your experience of Windsor Court. It is lovely to hear that you and your Dad were given the support you needed during his stay at Windsor Court. Communication, especially during such a difficult time is so important to us and it is great to hear you were kept informed about your Dad’s care. We strive to really capture each individuals’ preferences in order to ensure the highest standard of person-centred care is delivered at all times. I will be sure to pass on your kind words to the team at Windsor Court.


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Review from C T (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved Mum up from her care home in Surrey to be closer to me. The distance and COVID restrictions were making visiting hard and the lack of contact was making her dementia worse. It was absolutely the best decision I could have made. Mum was well cared for and seemed so happy but it was the incredible
love and kindness we were both shown by all the staff at Windsor Court during the last weeks of Mum's life, that gave me the greatest comfort. That moving her had been the right thing for Mum.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

Thank you for kindly taking the time to write a review of Windsor Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Carol A (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Windsor Court in October 2020. It was a difficult decision as he was happy at home but needed extra care. We have never regretted the decision, Windsor Court is bright and airy and Dad is happy. The staff are really caring and know Dad really well. Dad says he thinks he will stay longer
as the "people here do everything to support you and are so kind".

Reply from Rebecca Selkirk, PR Executive at Windsor Court

Thank you so much for your review. We are so pleased to hear that your dad's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Jeremy W (Son of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a well designed, newly built home that is kept clean and comfortable. I have always been very impressed by the quality of the staff who have always been efficient, helpful, friendly and caring. Thus, all staff are permanent rather than short-term agency carers. The range of activities is thoughtful
and varied helping to make Windsor Court a happy place to be. The food is of a high standard with plenty of variety and overall the home is very well run.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

Thank you for kindly taking the time to write a review and for the comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from Gerald H (Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found new friends here and really enjoy the food. We sometimes have cheese and wine nights or French afternoons, which I really like. I get an apple every day because an apple a day keeps the doctor away. I like the gardens and go walking with my friends every day. I am so happy that my family
can come back now and they even got to see my bedroom from the window.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see. We are very pleased that you are enjoying your time with us. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team at Windsor Court, as they will be happy to receive such lovely feedback.


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Review from A P (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my mum into Windsor Court during Covid restrictions has obviously limited my experience of the home environment itself. However, everything else I have experienced has been excellent: from before Mum transferred, preparation, the welcome on arrival and on-going care for Mum, who is very content.
She looks really well and loves all the staff and the food. Everyone I have dealt with has been incredibly helpful. Extremely pleased.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

Thank you for kindly taking the time to write a review and for the comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.


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Review from L S (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the month of November, my mother became quite poorly, resulting in hospitalisation where she was diagnosed positive to Covid-19. During this time, the managers and staff were a massive support for me and my mother. This support continued after her death on 04/12/2020. I would personally like
to thank those staff, with all my heart.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We would like to offer our deepest condolences to you and your family at what must be a very difficult time. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Graham W (Son of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived when she was 98 years old and we moved Mum from London into a wonderful new home. Everything was excellent and as Mum kept saying 'what more could I want? Three meals a day and no washing up'. I could not wish for a better place for Mum in her last years.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

Thank you for kindly taking the time to write a review of Windsor Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Windsor Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Windsor Court is calculated as follows: ( (461 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 521 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Court is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Sophie

Sophie Summerscales

Job Title: Home Manager

Joined: 2012

"I feel extremely privileged to be part of the team at Windsor Court. It is a lovely home and we all have the same goal of providing the best quality care to our residents."


Helen

Helen Wills

Job Title: Front Of House Manager

Joined: 2022

Helen Is the Front of House Manager at Windsor Court Care home.


Louise

Louise McArdle

Job Title: Care Manager

Joined: 2022

Louise is the Care Manager at Windsor Court Care home.


Lisa

Lisa Harding

Job Title: Regional Director

Joined: 2018

"My aim each day is to know that we have made a difference to someone's life and put a smile on their face."


Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.


Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.


Molly

Molly Tomlinson

Job Title: Lifestyle Manager

Joined: 2024

Molly is the Lifestyle Manager at Windsor Court.