Windsor Court

Sandbeck Way, Wetherby LS22 7DN
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9.9 79 Reviews
  • Windsor Court, Wetherby
Woodside Court in Wetherby provides comfort and high quality care in an inviting home.

Caring, trained staff give individualised care and champion independence and personal choice.

They encourage residents to socialise and participate in a variety of activities.

Cooks prepare comforting, tasty meals.

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Care Provided by Windsor Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Windsor Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,752
  • (these prices are only a guideline, please contact Windsor Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Windsor Court are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Windsor Court has plenty of onsite parking for residents and visitors.


Windsor Court Reviews (79)

Total of 79, showing 61-79
9.9

Windsor Court has a Review Score of 9.9 (9.873) out of 10, based on 44 reviews in the last 2 years. Over all time Windsor Court has 79 reviews.

Overall Experience

  • 70
  • 9
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Date Published

79
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Review from B A (Niece of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, always helpful when I call. Done a great job during Covid 19 keeping residents safe.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

Thank you so much for reviewing our Windsor Court home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Peter D (Resident) assisted by family/friend published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved here in November 2019 and have never been happier. When it came to needing more care and being isolated in my previous flat, this is such a great place. Everything I need is attend to and the staff and other residents are very friendly and helpful. I would definitely recommend.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see! We are very pleased that you are enjoying your time with us. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team at Windsor Court as they will be happy to receive such lovely feedback.


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Review from S S (Friend of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression was very welcoming.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the staff team.


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Review from M H (Friend of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way possible. Caring staff in every department, both front of house to the backroom support 'boys' and girls. Thank you for everything.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

Thank you so much for your lovely review, the team pride themselves on their 'can do' attitude and no job is too small. Our Windsor Court team will be very pleased to hear the kind words you have to say about their home.


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Review from Graham S (Godson of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm welcome at reception followed by a lovely feeling of calmness. The quality of finish was very high throughout the well thought out layout of public areas and rooms.
The staff were always visible and attentive to all residents as well as guests.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

Thank you for kindly taking the time to write a review of and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from R G (Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Doctor recommended the home to care for my wife when I had a hip operation. This worked extremely well and what I had feared for the stability of my wife was well allayed. She was well spoilt and loved it. I was here for 2 days before the op and 8 days after. It worked very well, had all the help
I asked for should have asked for more. Recuperated well. The staff are very pleasant and welcoming. Care excellent.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

Thank you for taking the time to write this lovely review. We are so pleased you are happy with the quality of the care both you and your wife have received during your time at Windsor Court. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from N M (Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautifully designed building a lot of thought has gone into it to make it suitable for elderly people. The staff are very well trained and are always helpful. Having visited friends in other care homes I have not been to one as good as Windsor Court.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from A S (Daughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a registered manager of 17 years, I never thought I would be in this position of having a parent in care. Immaculate home, no odours. Very friendly, attentive, caring staff. I would be proud to manage this home. A resident said to me 'nothing is too much for the staff here and the ones in charge'.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

Thank you so much for your lovely review, the team pride themselves on their 'can do' attitude, and no job is too small. Our Windsor Court team will be very pleased to hear the kind words you have to say about their home.


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Review from L W (Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My needs here are very well met by all staff. Accommodation is excellent. Help, assistance is unobtrusive and dignified. Thank you to everyone.

Reply from Rebecca Selkirk, PR Executive at Windsor Court

Thank you very much for taking the time to post this kind review. Our team will be very pleased to hear such positive feedback.


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Review from D W (Daughter of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old mother needed respite care at very short notice following a spell in hospital. The staff were incredibly helpful, going above and beyond to ensure that they were able to accommodate her. From the moment she arrived, she was made to feel welcome, being thoughtfully seated for lunch with
people with whom the staff felt she would share common interests. The food was good, the bedroom comfortable and peaceful and the facilities are well thought out. During her two week stay, she made friends and especially enjoyed some of the organised activities (quizzes, French, "sitting dancing"). She had never been keen on being in a care home before this, but was very complimentary about everything and would happily return.

Reply from Samantha Blair, Customer Care Advisor at Windsor Court

Thank you for your kind review of Windsor Court and the lovely way you have described our home. We really do pride ourselves on creating a community within our homes with an abundance of social activities and I am so pleased to hear that this is what your mum found during her stay. The staff team will be delighted to hear your kind words which I shall be sure to pass along.


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Review from M H (Wife of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had no idea what to expect and have been pleasantly surprised at the care taken to make life enjoyable for the residents.
The staff have all been very friendly, helpful and pleasant and always have time to listen to any worries we might have.

Reply from Samantha Blair, Customer Care Advisor at Windsor Court

Thank you for your review of Windsor Court. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. I shall pass your kind comments on to the staff team.


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Review from L D-H (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here. The building and facilities are good, it's always clean and sparkling, but the main thing that makes my mum happy is the lovely care from all the staff - including the cleaners and admin staff. Thank you. My mum says the night staff are wonderful, really special.

Reply from Samantha Blair, Customer Care Advisor at Windsor Court

Thank you so much for your review of Windsor Court. Feedback is extremely important to us, and we appreciate you taking the time to share your experience with us. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from A H (Sister of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my brother has only been in Windsor Court since 30th August, he has been very happy and well looked after. Yesterday was his birthday and he had a birthday cake, balloon etc which I thought was very kind.

Reply from Samantha Blair, Customer Care Advisor at Windsor Court

Thank you so much for taking the time to review our home. How lovely to hear of your brothers birthday celebration, we hope he enjoyed his day! Your comments will mean a lot to our staff team, and we will be sure to share them. Thank you.


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Review from J H (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a very happy resident. She was reluctant to move into a care home but has settled extremely quickly thanks to the caring staff and comfortable facilities.
The place is very homely, there are lots of spaces to either socialise or get peace. There always seems to be lots going on and everyone
is encouraged to join in.
The bedrooms are lovely and some have small patios open to the large gardens.
Hopefully, I'll be able to come to a place like this in my later years.

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Review from A B (Resident) assisted by family/friend published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived in Windsor Court in February 2019. From the beginning, I was made to feel very welcome by everyone. The care support and friendliness I have received have outweighed my expectations. Would highly recommend to anyone.

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Review from M G (Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived here in February. It is now March. I am delighted to say I am quite happy and content. I am liking the home very much. The staff are very pleasant and helpful - the food is good, enjoyable. The atmosphere always pleasant, Facilities, the bedroom, dining rooms are pleasant and easily available
and if help is required it is readily available.

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Review from Sarah (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving down from the North East, Mum has been at Windsor Court, Wetherby since early February 2019. Very much a people person, she was worried she might be bored. From day 1 however, she was made to feel at home and has enjoyed the surroundings, the warmth, care and good-humoured banter with all of
the staff she has encountered and the activities and social interaction which is encouraged with the other residents. She is very rarely in her room! I usually find her in the lounge chatting away, reading the paper, doing crosswords, engaging if she chooses with what is taking place. She says she is very happy at Windsor Court and that it is beyond her expectations. Mum and I both agree it is expensive but offers Mum a very good quality of life. The quality of care she has received so far has been excellent. Thank you Windsor Court.

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Review from Mary G (Daughter of Resident) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in about 6 weeks ago and absolutely loves her new home. Windsor Court is very comfortable, clean and she enjoys the onsite cinema. Staff are amazing and she enjoys all the chat with the other residents. There’s a real sense of community and always something interesting going on. Couldn’t
have asked for a better place for mum to stay and we are left confident that she is safe and well cared for 24/7.

Reply from Samantha Blair, Customer Care Advisor at Windsor Court

Thank you for your kind review of Windsor Court and the lovely way you have described our home. We really do pride ourselves on creating a community within our homes with an abundance of social activities and I am so pleased to hear that this is what you have found at Windsor Court. Our onsite cinema is a real hit with residents and visitors alike and I understand that a recent performance of ‘The Greatest Showman’ went down a treat! The staff team will be delighted to hear your kind words which I shall be sure to pass on.


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Review from S T (Son of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had already identified Windsor Court as a very suitable care home for my mother, who had become increasingly frail over the past year. The home management pulled out all the stops to organise an earlier admission date than we had planned, as a result of a fall. All of the staff have been so kind
and understanding towards my mother and have gone the extra mile to meet her needs and help her settle into her new environment, which is very calming and a true home from home. The care that my mother has received has been excellent and of the highest standard, as has the food and overall standards of the building. My wife and I have also been made to feel welcome and part of the family. I have no hesitation in recommending this home.

Reply from Samantha Blair, Customer Care Advisor at Windsor Court

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. Here at Windsor Court, we understand what an important decision in choosing the right care home is for you and your family, and we are pleased to hear that your mum has settled and is enjoying life at Windsor Court. We will be sure to pass your comments onto the whole staff team.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Windsor Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Windsor Court is calculated as follows: ( (461 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 521 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Court is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Sophie

Sophie Summerscales

Job Title: Home Manager

Joined: 2012

"I feel extremely privileged to be part of the team at Windsor Court. It is a lovely home and we all have the same goal of providing the best quality care to our residents."


Helen

Helen Wills

Job Title: Front Of House Manager

Joined: 2022

Helen Is the Front of House Manager at Windsor Court Care home.


Louise

Louise McArdle

Job Title: Care Manager

Joined: 2022

Louise is the Care Manager at Windsor Court Care home.


Lisa

Lisa Harding

Job Title: Regional Director

Joined: 2018

"My aim each day is to know that we have made a difference to someone's life and put a smile on their face."


Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.


Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.


Molly

Molly Tomlinson

Job Title: Lifestyle Manager

Joined: 2024

Molly is the Lifestyle Manager at Windsor Court.