Southwell Court

Hinkins Close, Melbourn, Royston SG8 6JL
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9.5 41 Reviews
  • Southwell Court, Royston
Southwell Court is located in a lovely residential area in the village of Melbourn, near Royston on the border of Cambridgeshire and Hertfordshire. The home provides daycare, short-term, respite care and longer term care and support for up to 40 people.

The comfortable bedrooms have ensuite facilities; there are large, separate communal lounges, a dining room, hair salon and adapted bathrooms. There are large gardens, accessible from the ground floor bedrooms, perfect for enjoying the sunny weather when possible.

The residents enjoy freshly cooked, healthy meals. Most residents choose to eat together in the dining room, while others choose to eat in the comfort of their own bedrooms. There is also a private dining room, ideal for special occasions such as birthdays or family occasions.

The home has a regular and fun-filled activities schedule provided by Activity Co-Ordinators. These activities are planned and tailored to residents' likes and interests with group and individual events taking place daily. Being person-centred is at the heart of everything the team does, and they believe it is important to know residents and what matters to them, to provide the true atmosphere of home whilst they are in the team's care.

The team is keen to be a part of the local community and often has open days, charity days and fetes where they welcome friends from the local area to visit the lovely home.

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Care Provided by Southwell Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa King (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Southwell Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Southwell Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed.


  • Parking

  • Parking available outside home


Southwell Court Reviews (41)

Total of 41, showing 1-20
9.5

Southwell Court has a Review Score of 9.5 (9.485) out of 10, based on 11 reviews in the last 2 years. Over all time Southwell Court has 41 reviews.

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Review from Helen K (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home was chosen by my mum online out of all the ones available in the area. We were very apprehensive about how Mum would settle after a few bad experiences in the past and feel so relieved that from day one Mum has not made a negative comment and remained the happy smiley Mum we know. This is
a testament to the care home and all it has to offer. Excellent all around.

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Review from S B (Daughter-in-law of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Southwell Court exceeded my expectations. The management and staff are always available to discuss your loved one's care. record-keeping with respect to medication is excellent. Lunchtime encourages residents to eat together, there is also a communal lounge, daily activities and generally plenty going
on but also the ability to enjoy the privacy of your room.
There is an informal atmosphere, great management who are very hands-on themselves, and excellent carers who are passionate and compassionate. The informal atmosphere and professional care leaves you feeling it is a real home.

Reply from Kieran Attreed-James, Regional Manager at Southwell Court

Thank you for your kind words which I will pass on to all of our staff and management.


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Review from G B (Son of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has physical restrictions and anxiety problems which are very demanding conditions. She has been at Southwell Court for 5 months and I have visited frequently. The management is always accessible, if you phone the call is always answered quickly with a proper response and information. The
home is always open and welcoming. The carers are a team that you get to know, they are attentive to a quick response buzzer system that works very well. They are professional, kind and compassionate and I feel my mother is in a safe environment with great care.

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Review from Annie L (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very new to Southwell Court. However, it's very important to recognise the help and support given to me by a particular lady, she is a credit to the company. The home is a credit to the company. Early doors I know but my mum has settled so quickly and this is down to effective leadership
and great team work. Thank you to all staff, well done, you are all fabulous.

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Review from S E (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my poorly mum has been excellent. They also had time to explain all that was happening and what was going to happen. I also was given some comfort and support when it was needed. Very thankful.

Reply from Kieran Attreed-James, Regional Manager at Southwell Court

Thank you for your kind words, which I will ensure are passed on to staff and management.


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Review from J D (Respite Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything was good. The food was excellent. Would come again.

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Review from M H (Respite Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my three-week stay, I can find no fault with staff, food, cleanliness or activities.

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Review from Anne B (Daughter-in-law of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found everyone approachable and helpful. Even though Dad didn't want to join in, he was always given the opportunity, and staff always kept popping in to make sure he was ok. Thank you.

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Review from A B (Son of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although not mixing with other residents, Dad enjoyed his chats with members of staff.
We found the staff friendly and attentive.

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Review from Alison G (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care, compassion and attention my mother and my family received. Sadly my mum's time was short, but at all stages, she was treated with dignity and respect. During her end of life and after, the staff looked after us as well as Mum. Thank you; it made a difficult and sad time as easy
as it could be. Forever indebted.

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Review from Richard B (Son of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the brief time, my mother spent the last few weeks of her life, she was treated with love and care. The staff are exceptional, offering her dignity and respect. I would not hesitate to highly recommend this care home. Patients and their families are made extremely welcome and comfortable. Thank you,
Southwell Court.

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Review from C B (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Southwell Court permanently after a short period of respite care there. He loved it. The staff are so caring and thoughtful, often going the extra mile for both Dad and for Mum when she visited. They were always welcoming and friendly and knew exactly what was happening all the time. Dad
loved the activities and all that was going on. The staff managed to make what could have been a difficult time for all of us so much easier. Dad was really happy in his new home. Thank you.

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Review from Julie M (Niece of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Auntie had to go into the home, she was not happy about it. She had tried some but was not happy. But when she came here, she loved everything about it, and we are very happy with every about the home. Staff are lovely. The care she is giving is excellent. We could not have wished for anything
else. I would like to thank everyone for making Auntie so happy.

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Review from Zandaleigh P (Granddaughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Me and my nan agree that all the staff are lovely and overall happy about the service she is provided with.

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Review from Darren P (Son of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and food are excellent. More than happy for my mother to be here. Great job! (All concerned).

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Review from Jushna H (Daughter of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had concerns about putting Dad in a care home and viewed a few. When we walked into Southwell Court and met with the manager, we knew straight away we would like a place for Dad. He was fading away at home and talked about giving up, but since being here, he is improving every day and looks really
well for his age. He looks forward to the activities and is getting his sense of humour back; he even said, "I might make 90" - (he's 85).

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Review from Richard C (Son of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At some stage in everyone's life, you have to make very difficult decisions. A few months ago I had one of those decisions, which was admitting that my mother would be "better off" in a care home, where she would be looked after and cared for. Of course, that is only part of a difficult decision. Where
is the best place to meet her needs?
Sometimes good fortune falls on you. I wanted somewhere that was local to her family, so we chose Southwell Court. The first weeks were anxious. Would she like it? Will she be treated with dignity? What will the staff be like?
I have to say that I could not have hoped for a better outcome. The staff make or break a care home, and the staff here certainly make it. I thank them for the care that they show my mum and the treatment she receives.

Reply from Kieran Attreed-James, Regional Manager at Southwell Court

Thank you so much for your kind comments. Mum has settled nicely into the home, and we could not imagine the home without her. Our staff are amazing, and when we receive kind words like this from families who have trusted their loved ones with their care, it means so much to us and them.


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Review from Paul S (Son of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was nervous about moving into a care home, having lived independently for 98 years, but she need not have been.
Southwell Court is clean, modern and light, and the staff are caring and attentive both to the needs of the residents and their relatives, and within a couple of weeks, Mum was referring
to Southwell Court as home. We had originally proposed to move her to another home in the group after a period of respite care, but Mum decided she wanted to stay because she liked it where she was!
Mum has a small appetite, but nothing was too much trouble to prepare if Mum fancied something to eat, and the entertainment kept her amused and occupied.

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Review from A T (Son of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in the States, and the people at Black Swan are taking care of my parents. From me calling up to check on them and the way they treat my mother and father as their own family, I cannot praise enough every person that looks after them. If it came to a time I was required to go into a care home,
this is the place I would want to be. Thank you isn’t enough for me to know my parents are well looked after.

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Review from J H (Daughter of Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Southwell Court too my father on a day's notice of respite care. They could not have been more helpful and friendly. My father felt at home within a day and loved the company, quiet, entertainment and food. The family were also made very welcome, even with the Covid situation.

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Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Southwell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.485 for Southwell Court is calculated as follows: ( (73 Excellents x 5) + (50 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 132 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southwell Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 17 Mar 2025

Single En Suite


Awards / Recognitions (0)

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Meet the Team (1)

Lisa

Lisa King

Job Title: Home Manager

Lisa is the dedicated registered manager at Southwell Court.


Frequently Asked Questions about Southwell Court

What types of Care is Southwell Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Southwell Court provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Southwell Court have?

There are 40 Single Rooms.

What are the Facilities & Services at Southwell Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southwell Court to the centre of Royston?

3.2 mile(s) as the crow flies, distance by road may be significantly further.