Southwell Court

Hinkins Close, Melbourn, Royston SG8 6JL
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9.3 41 Reviews
  • Southwell Court, Royston
Southwell Court is located in a lovely residential area in the village of Melbourn, near Royston on the border of Cambridgeshire and Hertfordshire. The home provides daycare, short-term, respite care and longer term care and support for up to 40 people.

The comfortable bedrooms have ensuite facilities; there are large, separate communal lounges, a dining room, hair salon and adapted bathrooms. There are large gardens, accessible from the ground floor bedrooms, perfect for enjoying the sunny weather when possible.

The residents enjoy freshly cooked, healthy meals. Most residents choose to eat together in the dining room, while others choose to eat in the comfort of their own bedrooms. There is also a private dining room, ideal for special occasions such as birthdays or family occasions.

The home has a regular and fun-filled activities schedule provided by Activity Co-Ordinators. These activities are planned and tailored to residents' likes and interests with group and individual events taking place daily. Being person-centred is at the heart of everything the team does, and they believe it is important to know residents and what matters to them, to provide the true atmosphere of home whilst they are in the team's care.

The team is keen to be a part of the local community and often has open days, charity days and fetes where they welcome friends from the local area to visit the lovely home.

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Care Provided by Southwell Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa King (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Southwell Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Southwell Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed.


  • Parking

  • Parking available outside home


Southwell Court Reviews (41)

Total of 41, showing 21-40
9.3

Southwell Court has a Review Score of 9.3 (9.317) out of 10, based on 9 reviews in the last 2 years. Over all time Southwell Court has 41 reviews.

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  • 12
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Date Published

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Review from Debra B (Daughter of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the home since June 2020. He went into lockdown and was very happy that the then manager left. And someone else took over, and everything went downhill badly. Had a lot of problems, and nothing was ever done. But a new lady manager took over, and things have improved no end. The staff
are lovely, and he is a lot happier. Lots of new things are happening, and it’s a completely different place than a few months ago.

Reply from Kieran Attreed-James, Regional Manager at Southwell Court

Firstly, thank you for your review and the feedback you have provided, I will share this with the management and staff today. We are excited for Southwell Court and the positive things we are bringing in at the home both now and in the future, and dad will be part of our journey. Thank you again; it's our pleasure to support dad.


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Review from J K (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Southwell Court following a fall at home - initially for respite care, but after only a week, has decided to stay! Impossible to convey in words how caring and compassionate all the staff are, not only to the residents by also to their families. Southwell Court has retained my (very
independent) mother's dignity and self-respect above and beyond my hope and wishes. PS, the food is outstanding too!

Reply from Kieran Attreed-James, Regional Manager at Southwell Court

Hi, thank you for your kind words which I will of course share with the team at Southwell Court. We pride ourselves on the care we provide and our staff team who always want to support independence for as long as we can. We are so pleased your mother has settled in so well and loves the food!
Thank you


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Review from Jane B (Daughter of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very worried when my mother couldn't care for herself anymore and needed to go into care. It's a great relief to know she is safe and being well cared for. Located in a residential area, Southwell Court has recently been refurnished. It is beautifully decorated, homely ambience with plenty of
light. Decent size bedroom with en-suite is well furnished and nicely decorated, and the view from the window overlooks the garden. Light and airy dining rooms and comfy lounges to escape to. They also have a cinema room, where you can enjoy a movie night away from your room with family or friends. When talking to the staff directly at the home or on the phone, they are very friendly, helpful and provide a good level of care. My mother seems very happy here and is always saying how nice the staff are.

Reply from Kieran Attreed-James, Regional Manager at Southwell Court

I just wanted to take this opportunity to thank you for your kind words for our staff, which I will pass on to them all. We are always looking to find ways to improve our care and will continue to do so with residents and families.
Thank you.


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Review from Victor T (Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being here, I have been completely satisfied with all aspects of care, food and accommodation. I would recommend these premises to anyone in need. The staff, male and female, are exceptional, caring, gentle and experienced.

Reply from Kieran Attreed-James, Regional Manager at Southwell Court

Many thanks for your kind comments, which I will pass on to our care staff and management as feedback from yourself. This is so lovely to hear, and I am so pleased you wanted to share it with everyone!


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Review from Andrew H (Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to this home after three months in hospital following my leg being cut off. The staff created a home for me where I was cared for and treated very well and my needs catered for. The food has been good, and my needs as a diabetic have been catered for. The home is friendly, clean and well-managed.

Reply from Andy Twite, Regional Manager at Southwell Court

Thank you so much for taking the time to leave such a wonderful review. We wish you all the very best.


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Review from Elizabeth K (Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been at this home about two months approx. I find this place friendly and the surroundings and grounds pleasant.

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Review from Betty B (Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having spent some time in another care home and being very unhappy, I am happier here than I was expecting to be. I have a good relationship with the manager, who makes me feel at ease enough to voice my comments, be they positive or negative. Where up to date, all my problems have been sorted out for
me.

Reply from Andy Twite, Regional Manager at Southwell Court

Thank you for your honest and forthright review. It is fantastic to know that our new home manager is providing you with the peace of mind that any issues you bring up will be resolved in a timely manner.


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Review from Murray B (Son of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the summer months, it was apparent the home was having management and staffing issues. It now seems that things have improved, although, as we all know, staffing is still an issue and the home is reliant on agency. But I think the home does a great job and gives Mum the best of care.

Reply from Andy Twite, Regional Manager at Southwell Court

Thank you for taking the time to leave us a positive review. We are glad you feel the new home management has led to improvements - that is exactly what we want to hear. While we are still having to utilise agency due to the ongoing national care staffing crisis, we are actively recruiting as we aim to have permanent staff in place as soon as possible. We are so pleased that you feel mum gets the care she deserves at Southwell Court, for that is what we aim to deliver.


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Review from Susan B (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives. She is always treated with the utmost respect. The staff are extremely kind and helpful. I have a very good relationship with the manager, who is always able to answer any questions and sort out any issues I may have; she is excellent.

Reply from Andy Twite, Regional Manager at Southwell Court

Thank you for your lovely review, we are very grateful to you for taking the time to complete one. We are thrilled that you are happy with the service we are providing your mother and that you have a positive view of staff and management. We are here to help however we can!


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Review from John S (Husband of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the third care home my wife has stayed at for respite, and is by far the best. I found all the staff extremely good, and the room she had very nice, and I would be very happy for her to have further stays at Southwell Court, thanks.

Reply from Andy Twite, Regional Manager at Southwell Court

Thank you so much for your kind and positive words. We are so pleased that the home lived up to the standards we wish to provide for all our residents. You are welcome any time!


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Review from Heather S (Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My room was a good size, with my own shower room. I was able to enjoy the wildlife outside, especially the squirrels and various birds, especially magpies. The staff were all friendly and helpful. The food was good. I enjoyed meeting other residents and chatting with them.

Reply from Andy Twite, Regional Manager at Southwell Court

Thank you for your kind words. We are so glad you enjoyed your stay with us.


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Review from J D (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful, modern care home with comfortable rooms. My mum was in Southwell Court for three weeks after my dad broke his hip and was in the hospital. It was a great relief to know she was being well cared for during that time and gave all the family peace of mind. The staff always had a smile and
a nice word to say every time I came to visit.

Reply from Andy Twite, Regional Manager at Southwell Court

Thank you for your lovely comments about the home, and we are thrilled that mum enjoyed her stay and you found the home to be of a high standard.


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Review from D D (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for a few months. She moved into the home reluctantly after having had a stroke and no longer being able to care for herself. Mum is treated with care and dignity always. The staff are kind and caring, whilst still remaining professional. They encourage Mum to join in and
mix with other residents. Mum says the food is excellent. The new manager is everything you would hope a home manager would be. She is kind and listens to the families concerns, and has done everything we have asked in a bid to make Mums stay more fulfilling.

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Review from Patricia B (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for two years and has been looked after very well. She is very happy to be here and gets on with all the staff and carers.

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Review from Geraldine M (Daughter of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just moved into Southwell Court and it is a beautiful, happy place and the carers are wonderful. The home is of the highest standard in every way. My father was only in there for one day and then they had lockdown and we can't visit but he is very happy and I am not worried as much as
I know he is being well looked after and is safe and happy. Thank you.

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Review from B C (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to visit as the care home is light, bright and airy always immaculately clean and the staff are wonderful, caring and very approachable. The food is excellent and tastefully presented and served.

Reply from Andy Twite, Regional Manager at Southwell Court

Thank you so much for your kind words. We are thrilled that Southwell Court is able to provide the standard of care you are looking for.


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Review from D H (Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed by the care I'm getting.

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Review from F S (Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care I'm getting from the carers.

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Review from John D (Friend of Resident) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting my friend recently who has moved to Southwell Court I was absolutely amazed at what a beautiful home this is. Very well decorated and such friendly staff, I was made to feel right at home. Home from home if you will. Rooms are wonderful with showers, lots of nice touches such as hair
salon and even a cinema room!


Heartily recommend this to anyone thinking of placing a loved one in care in this area.


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Review from Vicky S (Daughter-in-law of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Southwell Court has been beautifully renovated. I love the way the building is what I would call 'quirky'. The rooms are set in groups of about 6, rather than in big long corridors. The Manager and her staff were very friendly, caring and fun to be around. I was very concerned leaving my mother in law
at it was her first time in respite and she did not want to go! She settled well, ate very well and even joined in and socialised (which is not her style). The food looked amazing. They had daily papers, she had her hair done and saw the chiropodist during her 10-day stay. I was so pleased with how smoothly her visit went and I could not recommend the place more. 5 stars to them!

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Current Review Score: 9.3 (9.317)

Overview of Review Score

The Review Score of 9.3 (9.317) out of 10 for Southwell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.417 for Southwell Court is calculated as follows: ( (54 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 108 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Southwell Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 17 Mar 2025

Single En Suite


Awards / Recognitions (0)

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Meet the Team (1)

Lisa

Lisa King

Job Title: Home Manager

Lisa is the dedicated registered manager at Southwell Court.