Lighthouse Lodge offers a warm welcome to all relatives visiting their loved ones.
If advance notice is given, visitors are welcome to use the facilities. Friends and family would like to join their loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.
In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.
Onsite parking is available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!
Lighthouse Lodge has a Review Score of 9.7 (9.681) out of 10, based on 26 reviews in the last 2 years. Over all time Lighthouse Lodge has 134 reviews.
Review from Linda N (Niece of Resident) published on 8 January 2024
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Reply from Carol Curtis, Home Manager at Lighthouse Lodge
Thank you for your review. We are happy that you have found a home for your mother to live where she is happy and well cared for.
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Review from S H (Daughter of Resident) published on 3 January 2024
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Reply from Carol Curtis, Home Manager at Lighthouse Lodge
We are sorry to hear you are not satisfied with the food. We will raise your concerns to the catering team. But we are happy that you are finding the well-being and activities stimulating for your mum.
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Review from Helen M (Wife of Resident) published on 2 January 2024
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Reply from Carol Curtis, Home Manager at Lighthouse Lodge
Thank you for your feedback. We are pleased your father enjoyed his stay at Lighthouse Lodge.
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Review from Ellie E (Daughter of Resident) published on 9 November 2023
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Reply from Carol Curtis, Home Manager at Lighthouse Lodge
Thank you for your comments and we are pleased that your mum had a good experience during her stay at Lighthouse Lodge and hope she is doing well now back at home.
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Review from A C (Son of Resident) published on 17 August 2023
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Reply from Carol Curtis, Home Manager at Lighthouse Lodge
Thank you for your review. It was a pleasure to look after your mum, she embraced everything that Lighthouse Lodge has to offer which aided her recovery as quickly as it did. We are happy that she is now well enough to return home and is doing well.
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Review from Debbie P (Daughter of Resident) published on 6 June 2023
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Reply from Carol Curtis, Home Manager at Lighthouse Lodge
Thank you for your review. We are happy that we have enabled your mum to continue to live a happy and fulfilled life.
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Review from K M (Daughter of Resident) published on 23 March 2023
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Reply from Sarah Messenger, Quality Manager at Lighthouse Lodge
We are very sorry you are disappointed. We can assure you that at all times Lighthouse Lodge is staffed to the required levels. Regrettably, given the shortage of care staff available for full-time employment, that sometimes means we need to use agency staff. But there is always the required number of staff. Lighthouse Lodge provides and is only registered to provide residential care. Our sister home, Marine View Lodge, provides and is registered to provide, nursing care. We are sure that you will have been told that if your mother, as a resident of Lighthouse Lodge, were to decline to such an extent that nursing care was required, she could move to Marine View if a bed was available. We cannot ever guarantee that a bed will be available and we are sorry that you misunderstood that we could. We are sorry that you feel let down, but we cannot breach Lighthouse Lodge’s registration by re-admitting from hospital when your mum requires nursing care
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Review from Jan R (Daughter of Resident) published on 10 March 2023
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Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Your lovely comments have been passed on to the staff on Vale. They have advised it was an absolute pleasure to look after your lovely Dad and he is very much missed. Residents and their families become part of the Lighthouse Lodge family and we are glad you felt that way and were helped through a very difficult and emotional time. We are happy to know your dad experienced fun and laughter with the staff and he was well looked after, thank you for sharing your experience with us, it is very much appreciated.
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Review from E G (Son of Resident) published on 28 February 2023
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Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
It was a pleasure to care for your mum, and she will be greatly missed at Lighthouse Lodge. We are very pleased to hear that your mum's life was enriched by the compassionate team who looked after her. Our care staff provide high-quality care and always treats residents with kindness, respect and dignity. Thank you for your lovely review; it is very much appreciated.
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Review from Jan M (Wife of Resident) published on 15 February 2023
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Reply from Carol Curtis, Home Manager at Lighthouse Lodge
We are pleased that you were able to enjoy you break away. It was a pleasure to look after your husband and we hope he enjoyed his break with us.
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Review from John J (Son of Resident) published on 9 February 2023
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Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your fantastic review. Your comments will be passed to the staff who will be thrilled to know you have described them as excellent and professional and that you are happy with the care your mum is receiving. Also, our housekeeping team will appreciate your kind words regarding the cleanliness of the home as they work very hard to keep everywhere clean, tidy and inviting for the residents and visitors. Thank you for taking the time to provide such lovely and positive comments.
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Review from H C (Niece of Resident) published on 24 November 2022
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Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your lovely review. It was a pleasure to have your uncle stay with us at Lighthouse Lodge and we are glad he had an enjoyable experience. It was lovely to have him join in with activities, the team work hard to provide a varied program for all residents. He is always very welcome to return! Thank you again.
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Review from Sally S (Daughter of Resident) published on 30 June 2022
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Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your review. Our housekeeping team have very high standards of cleanliness and always keep the Lodge looking lovely, thank you for your kind comments. We have a full and varied activities program each week with different activities every day (in the morning and in the afternoon). The weekly schedule is on display in our reception for families to view and is also posted on our Facebook page. This week there are chair exercises, a choir afternoon, the NHS 74th Birthday celebration, a quiz, a pamper morning, bingo, world chocolate tasting for World Chocolate Day, a visit to the Light Cinema, 1-2-1's, a reminisce morning, a gardening afternoon, Songs of Praise and arts & crafts; the schedule changes weekly. We also have singers and entertainers visit the Lodge. Our daily menu is also displayed on reception and is very varied; residents are always given choice of meals rather than one option. Thank you for your comments.
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Review from Hayley K (Friend of Resident) published on 24 June 2022
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Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
We all had a fantastic time at the Jubilee party, thank you! The hard work of our activities team paid off to create a fantastic event for everyone to enjoy. It was lovely to see people of all ages coming together again and having fun. We were lucky the weather was kind and we were able to utilize our grounds with a bouncy castle, ponies, a string quartet, lots of lovely stalls and more. Thank you for coming and for taking the time to provide a lovely review.
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Review from Fred B (Son-in-law of Resident) published on 22 June 2022
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Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
We are very pleased you chose Lighthouse Lodge, thank you! It is a very difficult time when a loved one's care home is closing and a worry for the family and resident. We try to put families at ease and make the transition to our care home as smooth and worry free as possible. It is a pleasure to have your mother-in-law stay with us, she is now part of the family and we are very lucky she chose Lighthouse Lodge as her new home. Thank you for your kind review.
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Review from Richard C (Friend of Resident) published on 11 May 2022
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Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your lovely review and acknowledging how much our staff care. Lighthouse Lodge provides a home from home environment and our staff offer high-quality care to all residents. It is our resident's home and we consider them as part of our extended family. Thank you for reviewing us as a "fantastic home," it is very much appreciated.
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Review from Joanne L (Daughter of Resident) published on 17 April 2022
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Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your wonderful review. We are very pleased you chose Lighthouse Lodge and you are happy with your decision. Our staff work hard to ensure residents are well cared for, treated with dignity and feel safe in their surroundings. The chef will be pleased to know the food and sweet treats are appreciated! The activities team love hosting parties, they always provide lots of fun to ensure a good time is had by all! Thank you for acknowledging the great work our staff do and for providing your kind comments.
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Review from M A (Resident) published on 5 April 2022
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Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for choosing Lighthouse Lodge, it is a pleasure to have you stay with us. Thank you also for acknowledging the staff as being "excellent" They work so hard to ensure high care standards are met and the residents are happy, comfortable and content in their home. Our housekeeping staff also work hard keeping the Lodge clean and tidy and we are pleased you like your room and bathroom. We appreciate your kind review.
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Review from Alison R (Daughter of Resident) published on 16 March 2022
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Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
What a glowing review, thank you! Our staff are thrilled you feel Lighthouse Lodge is the best care facility on the Wirral. They all work so hard, whether it be our chefs, laundry and housekeeping staff, Unit leads, our fabulous carers etc; they all play a very important role in making our home so special. Our Activities team really are fun; they love engaging with the residents to ensure they enjoy varied activities daily. Your mum always looked lovely and it was a real pleasure to have her stay with us, she was loved by the staff and residents. Thank you again.
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Review from A L (Niece of Resident) published on 16 March 2022
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Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your kind words and for recognising your aunt is well cared for and safe; we strive to provide the best care and feel safe in your own home is very important. The staff are very kind and compassionate and treat the residents like family. The activities staff will encourage residents to join in, however, if they don't want to participate it's absolutely fine. As long as our residents are content then that makes us happy too!
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The Review Score of 9.7 (9.681) out of 10 for Lighthouse Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.681 for Lighthouse Lodge is calculated as follows: ( (227 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 307 Ratings = 4.681
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lighthouse Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 May 2021
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Job Title: Registered Lodge Manager
As Home Manager, I am proud and privileged to work at Lighthouse Lodge and to have been given the opportunity to work in a career that I love. Having worked in care for 20 years, I have progressed within my role as a Home Manager by gaining qualifications to achieve The Registered Managers Award and Level 4 in Adult Social Care.
As well as gaining experience working with the elderly, including those living with Dementia, I have discovered a great passion for helping provide an excellent standard of care in all aspects of the care sector.
At Lighthouse Lodge, we offer a welcoming home with a range of high-quality amenities and activities. We like to make sure our residents’ opinions are voiced and heard, encouraging all staff and residents to bring new ideas for us to include in our programme of care to improve well-being and help build friendships to ensure you continue to live your life to the full.
Job Title: Lodge Service Advisor
Joined: 2021
I am the Lodge Service Adviser for Athena Healthcare Group at Marine View Lodge and Lighthouse Lodge, Wirral. I provide families with information required when considering a care home for their relative. The first point of contact and advise enquirers about the different types of care we provide, our Lodge features and the process involved for a relative moving into our Care Homes.
Enjoy showing families around the Lodges and answering any questions they may have, I assist them right up to admission of their relative and am always on hand thereafter. I love meeting families, prospective residents and helping to make the move into our Care Homes the best experience it can be.
My role also involves building relationships in the community working with organisations, businesses, charities etc and providing information in relation to the care provided at Athena Healthcare.
I enjoy spending time with my family, and I love dogs. I enjoy walking my dog, Buddy.