Lighthouse Lodge offers a warm welcome to all relatives visiting their loved ones.
If advance notice is given, visitors are welcome to use the facilities. Friends and family would like to join their loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.
In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.
Onsite parking is available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!
Lighthouse Lodge has a Review Score of 9.7 (9.681) out of 10, based on 26 reviews in the last 2 years. Over all time Lighthouse Lodge has 134 reviews.
Review from J G (Wife of Resident) published on 13 September 2021
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Reply from Jo Cookson, Manager at Lighthouse Lodge
Thanks, J G, for your lovely review. I am glad that your husband was happy with his stay with us. We look forward to seeing you both again soon.
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Review from Kathy E (Sister of Resident) published on 28 June 2021
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Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
Thank you for your kind words. It's so nice to read and share with all staff. We are incredibly proud of all staff at Lighthouse Lodge, and so happy that your brother is comfortable being here with us.
Yes, standards are extremely high, and wonderful activities to keep everyone occupied and happy. Thanks again, and much appreciated.
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Review from Lesley P (Daughter of Resident) published on 23 June 2021
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Reply from Jo Cookson, Manager at Lighthouse Lodge
Thank you, Lesley, your mum has settled in really well with us. I am glad that you are happy with the care as the team are fantastic and go above and beyond for our residents. We look forward to more of the restrictions being lifted and all the entertainment coming up that our residents thoroughly enjoy.
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Review from Kathleen K (Wife of Resident) published on 8 June 2021
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Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
Many thanks for your wonderful review. We are dedicated to the care and happiness of our residents. Your recognition of our efforts in caring for your husband is very much appreciated.
We do this job because we love our residents and their safety, security and wellbeing is precedent.
Thank you again, the staff will appreciate your very kind thoughts.
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Review from David D (Nephew of Resident) published on 1 June 2021
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Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
Thank you for your lovely review, on behalf of your aunt and yes the staff are second to none. We always ensure that the resident safety and security are our primary requisite and they are all happy.
Times have been difficult, over the last year, but our staff have kept everyone's spirits high, and having fun. Lovely place to work and we do like to keep everyone informed of everything that goes on.
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Review from Paul M (Nephew of Resident) published on 21 May 2021
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Reply from Jo Cookson, Manager at Lighthouse Lodge
Thanks for your kind comments Paul I will pass them on to the team. With regards to your contact details, they are on file so they will contact you if needed.
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Review from Mary H (Daughter of Resident) published on 18 May 2021
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Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
Thank you, Mary, for taking the time to review our wonderful Lodge, oh yes and the views are outstanding. With this sunny weather, it is lovely to be out in the garden or on the roof terrace, where our residents can enjoy the sunshine. (And maybe a cocktail).
All of our staff are outstanding, and I will pass on your lovely comments.
The activities team, are second to none, always something to do, fun to be had, and new things to try. A varied activity programme each week.
Thanks again
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Review from D A (Husband of Resident) published on 18 May 2021
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Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
Thank you for your review. The team have worked so hard during a very difficult 12 months but, they have continued to be dedicated, motivated and positive for their residents.
Our Lodge is 2nd to none, a beautiful place to live and work. What more could anyone ask for. Thanks again.
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Review from Linda D (Sister of Resident) published on 18 May 2021
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Reply from Jo Cookson, Manager at Lighthouse Lodge
Thanks so much, Linda we are happy that your sister has settled with us and look forward to all the fun times to be had with families involved now restrictions are easing. I will pass on your comments to the team.
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Review from S W (Resident) published on 20 January 2021
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Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
The whole of the Lighthouse Lodge team wish to thank you for the privilege of looking after and spoiling you with all that is on offer here.
Good food, good activities, good company, and beautiful surroundings next to the seaside. What more could anyone want.
Thanks again for your review, it means a lot
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Review from Jen K (Resident) published on 20 January 2021
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Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
We are pleased to hear you are happy in our lovely Lighthouse Lodge. As the saying goes "Oh I do like to be beside the seaside" and you couldn't be nearer. Pity we can't dip our toes in the water yet, but the time will come.
Meanwhile, carry on enjoying the fun times and varies activities at your home, and your family know you are so safe and secure here. Oh, and the staff are wonderful!
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Review from David T (Son of Resident) published on 5 January 2021
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Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
Thank you, David, for your review of our lovely home from home, Lighthouse Lodge. We are so very proud of what we achieve here with all of our residents and it gives us great pleasure. The staff are wonderful and always go the “extra” mile.
Thanks again
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Review from Christopher M (Son-in-law of Resident) published on 17 December 2020
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Reply from Jo Cookson, Manager at Lighthouse Lodge
Thank you so much for your kind words, It means so much to the staff to get positive feedback from families. We are looking forward to the festivities with all our Residents.
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Review from D M (Son of Resident) published on 20 August 2020
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Reply from Jo Cookson, Registered Home Manager at Lighthouse Lodge
Thank you for your review and I will pass on your comments to the staff as they do go above and beyond for our residents and have worked extremely hard throughout Covid-19.
I would like to discuss further with yourself and address the concerns that you have with certain staff so that I can rectify this. Please feel free to contact me. I look forward to hearing from you.
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Review from Sally M (Daughter of Resident) published on 31 July 2020
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Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
Hello Sally, thanks so much for your lovely review. So glad you are happy with the care that your mother is getting from our fabulous staff. She has indeed blossomed. As you say, the facilities are hard to beat, everything provided along with fun and laughter. The staff and team have kept everyone’s spirits up through the pandemic. All residents are extremely safe and secure and having a wonderful time. Thanks again for your marvelous review, hope you are all keeping well.
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Review from Don H (Son of Resident) published on 22 July 2020
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Reply from Susan Derby, Lodge Relations Manager at Lighthouse Lodge
Thank you very much for your lovely review, and so glad mum enjoyed herself with us. During this difficult time, we have been encouraging staff, residents and their families to chat and keep a constant flow of communication via modern technology in any form we can. Our very entertaining activity team, have kept everyone's spirits up, and the photographs on Social Media proves how much we all enjoy the many varied activities. Thanks again for taking the time.
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Review from Racheal W (Daughter of Resident) published on 15 July 2020
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Reply from Susan Derby, Lodge Relations Manager at Lighthouse Lodge
Thank you for taking the time to put on a review of our wonderful Lodge & staff. We have all tried to "keep in touch" through these times, and put families' minds at ease. Staff have kept the residents safe and secure, along with helping them through, with fantastic activities and fun. There is always lots to do at our Lodges, and the care is second to none, once again Racheal, thanks again for your lovely comments, the staff will be pleased.
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Review from Chris (Son of Resident) published on 18 June 2020
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Reply from Susan Derby, Lodge Relations Manager at Lighthouse Lodge
Thanks for your kind words Chris and family, times have not been easy, but as the pictures and videos proved, a wonderful time on her birthday was had. Not only by herself but all of the residents and staff lucky enough to be here at Lighthouse Lodge.
We are so lucky to have fantastic technology within the home, and able to keep in touch with families. We are celebrating Wear a Hat with Flowers day today, with canapes, cakes and prosecco galore. Watch out for the pictures of that!
The staff will be so pleased that you have left such a wonderful review, a better care team you would be hard to find.
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Review from Adrian N (Son of Resident) published on 11 June 2020
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Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge
Thank you for taking the time to review Lighthouse Lodge. It has been a difficult time everywhere. I can only say that our staff go the extra mile to make sure the residents love their lives.
Having the medium of FaceTime/Skype/Watsapp, etc. families have been able to keep in touch with residents. Yes, we will all have a lovely meet up and celebration once we can.
Thanks again for your review. I will be letting all of our staff know.
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Review from Jan R (Daughter of Resident) published on 11 June 2020
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Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge
From all the staff at Lighthouse Lodge and Athena, I would like to thank you for such a wonderful review. You told me about the change in dad and he is “back to his old self”. There are lots and lots of activities for all to enjoy with plenty of variety.
Lighthouse and Marine View Lodge are the “new” style of care homes, top-class with a home from home feel. Good food is guaranteed in wonderful modern surroundings.
Thanks again and looking forward to you visiting and having a chat once the time is right.
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The Review Score of 9.7 (9.681) out of 10 for Lighthouse Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.681 for Lighthouse Lodge is calculated as follows: ( (227 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 307 Ratings = 4.681
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lighthouse Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 May 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Lodge Manager
As Home Manager, I am proud and privileged to work at Lighthouse Lodge and to have been given the opportunity to work in a career that I love. Having worked in care for 20 years, I have progressed within my role as a Home Manager by gaining qualifications to achieve The Registered Managers Award and Level 4 in Adult Social Care.
As well as gaining experience working with the elderly, including those living with Dementia, I have discovered a great passion for helping provide an excellent standard of care in all aspects of the care sector.
At Lighthouse Lodge, we offer a welcoming home with a range of high-quality amenities and activities. We like to make sure our residents’ opinions are voiced and heard, encouraging all staff and residents to bring new ideas for us to include in our programme of care to improve well-being and help build friendships to ensure you continue to live your life to the full.
Job Title: Lodge Service Advisor
Joined: 2021
I am the Lodge Service Adviser for Athena Healthcare Group at Marine View Lodge and Lighthouse Lodge, Wirral. I provide families with information required when considering a care home for their relative. The first point of contact and advise enquirers about the different types of care we provide, our Lodge features and the process involved for a relative moving into our Care Homes.
Enjoy showing families around the Lodges and answering any questions they may have, I assist them right up to admission of their relative and am always on hand thereafter. I love meeting families, prospective residents and helping to make the move into our Care Homes the best experience it can be.
My role also involves building relationships in the community working with organisations, businesses, charities etc and providing information in relation to the care provided at Athena Healthcare.
I enjoy spending time with my family, and I love dogs. I enjoy walking my dog, Buddy.