Review from Claire T (Granddaughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience

The team at Lighthouse Lodge have been absolutely fantastic looking after both my grandparents. We have been getting regular updates and pictures on their Facebook page during the pandemic, as well as the opportunity to Facetime with them. It is wonderful to see how happy they both are.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

We would like to say a big thank you for your lovely comments here about Lighthouse Lodge. All of the team keep going and doing their bit, going above and beyond to make sure everyone is happy and cheerful. It is a difficult time but due to modern technology, which we have in abundance here, residents are able to communicate with their loved ones.
Hopefully, soon enough, we will all meet up and have a party to celebrate, birthdays and other celebrations missed in these times. Everyone is happy here, and that reflects in the residents. Thanks again.

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Review from Katharine C (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience

As a family, we were so stressed about my mother having Alzheimer’s and needing 24-hour care. We’d looked around other establishments and they were not a patch on Lighthouse Lodge.
After walking in we recognised the place is immaculate. The first member of staff we met put us at ease, which can’t

have been easy.
The staff are so kind and caring. They are highly skilled and genuine. There is a lovely relaxed atmosphere in Lighthouse Lodge, and the routine is flexible according to each resident's needs. The staff know the residents really well which is lovely.
After a few days, some of Mum’s friends visited, they said she looked like her old self again. They were so pleased and they said I looked younger because I was less stressed.
The building is very pleasant, with marvellous and interesting views. The activity coordinators are wonderful, with interesting and exciting activities planned every day of the week.
I highly recommend Lighthouse Lodge.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

Thank you, Katharine for such a lovely review. We are glad that you were reassured by the care offered and that your mother has settled here at Lighthouse Lodge. It is always appreciated that positive feedback is given as it definitely helps the team to feel valued and motivated to continue good practice. We, and our team and homes, are the best, and lovely reviews like this tell us so. Thanks again.

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Review from Jeanette L (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience

We all know at this moment in time how hard it is having a parent or loved one in care, but I can not thank Lighthouse Lodge enough, my dad is happy and he always looks very smart, he is extremely healthy, in fact he looks great. Knowing that he is just fine and getting looked after is such a relief

to my family and I, the staff are just amazing. I can't recommend Lighthouse Lodge enough.

Reply from Susan Derby, Lodge Relations Manager at Lighthouse Lodge

Thank you for your kind words, we are all living through difficult times, but here at Lighthouse and all of our Athena Homes, our residents are our priority. The staff, at all levels, make sure that everyone enjoys their time here, good food, good activities, good times. We hope you feel that we have kept up the very high standards.
Thanks again, I will let the staff know that you are pleased with everything they do.

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Review from Jane H (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience

Feel very happy that mum is safe and well cared for here. Staff have been so supportive and understanding. They have encouraged mum to join in activities. She is clean, well-groomed and well-fed. Cannot thank Lighthouse Lodge staff enough.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

Thank you very much for your lovely review, Jane. I know it was hard for Mum to leave your father and she was upset. Our staff are wonderful at calming any situation, as seen by her settling in within a few days. On that first day, she took part in an afternoon of singing and fun, and fitted right in, tapping her toes and enjoying a glass of alcohol-free wine, her tipple of choice. Once again thanks, the staff are Number One.

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Review from S T (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

I am so thankful to all the staff at Lighthouse Lodge for looking after my 97-year-old mum.

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Review from Conan L (Son of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience

We looked at a few places before deciding on the Lighthouse Lodge for my eighty-five-year-old dad.
He was admitted at short notice, and the manager was very accommodating and made it a smooth transition. The place itself is lovely, very clean, with bright airy lounges and large bedrooms, but it is

the staff that make the place special. They have all made an effort to get to know my dad as a person and go out of their way to respect his wishes and ensure he is happy and looked after.
Residents are encouraged to bring their own possessions and make their rooms feel like home. The staff are relaxed and always welcoming. We visit every day, and you really feel part of a community. The Lighthouse Lodge provides many activities for its residents, music, crafts, visits from schools, fetes, quizzes, trips to the pub, which has helped my dad get to know other residents.
If you are considering this place, check out their page.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

Thank you for your review, we are so pleased that your dad has found his home from home.
Your very positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times are wonderful. We shall share your feedback regarding the positive activity experience. Everyone, we hope is catered for, whatever they're like. As you mentioned our lovely staff, also chosen for their high standards, I will also pass on your lovely comment to the whole team.

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Review from Tom M (Friend of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience

Our friend is very happy here. The staff are very friendly and kind. The lounge is really good, airy, full of light and with lots of room. The bedrooms are spacious, clean and airy. My friend's clothes are cared for, he is clean, well shaved and well-fed.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

We are so grateful that you have taken the time to review our home on behalf of your friend. He is a very happy go lucky gentleman, who loves taking time with activities every day. The domestic staff keep the home extremely clean, just as you would expect.
The home is furnished and set up to be a "Home from Home" of a high standard and yes bright and airy.
Once again thanks for your lovely review.

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Review from Jonathan M (Son of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience

Even though I live in East Midlands and don't visit often, I deal with the POA side: fees, clothes, toiletries, mountains of paperwork; I do still contribute to the long-distance care of my Mum. So recently compiled a memories pack for staff, with reminiscence materials and photos etc. Upon learning

of my Mum's strong religious faith the Deputy Manager said Mum will now receive weekly in house prayers and blessings. What a lovely touch. I have spoken to just about everyone or emailed them: deputy manager, lodge relations manager, wonderful reception, admin, nursing staff, care staff etc - at Lighthouse Lodge and head office and they have been uniformly excellent: helpful, warm, courteous, very able to sort out complicated administration issues, which I am constantly dealing with. It's touches like this that distinguish an excellent care home and I truly believe this is one. Special thanks to the Lodge Relations Manager of Lighthouse Lodge for all your wonderful help.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

Thank you for your lovely review, it is a wonderful testament to the staff that you take great comfort with the care your mum is receiving. It is true, it can be a minefield but we hope that you have had help every step of the way.
It is so nice when families appreciate the hard work that goes into keeping everyone happy and content. That's what all the staff here at our beautiful home try and achieve. I will pass on your comments and compliments to all the team at Lighthouse Lodge.

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Review from Rachael L (Granddaughter of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience

The staff at Lighthouse Lodge are wonderful. They have gone above and beyond for my nan and it is really clear that they care for their residents and take the time to get to know them. There are plenty of activities happening each week and with the modern decor, you would never know you are in a care

home. In spite of her dementia, my nan has made some friends and is fairly settled at Lighthouse Lodge. The staff go out of their way to make sure my Nan is happy and entertained and I can now sleep more easily knowing she is safe and in company.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

It is a pleasure to care for your nan here at Lighthouse Lodge, she is an adorable lady who has made friends and tries to join in the abundant activities that take place.
The staff at Lighthouse Lodge, as you say, do go above and beyond and love to keep the residents happy and smiling. No two days are the same with lots of things happening, we are currently getting ready for Christmas which will be lots of fun.
Thanks again for your lovely words.

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Review from Nicola H (Daughter of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience

It was a very difficult decision for my mum to move into residential accommodation and we looked at many places before settling on Lighthouse Lodge. The extensive activities programme, which includes trips out, was a key factor in our decision-making process as Mum enjoys socialising. It has definitely

lived up to our expectations. Mum has settled in well, has made friends and enjoys her fully occupied days. She especially enjoys the trips to the local theatre, pub and cafes and the visits from the local nursery school. The staff seem to genuinely care for the residents, they always make the rest of the family welcome and they don't hesitate to call us if necessary.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

Thank you so much for your kind review. It's lovely to see that your mum has settled in. She seems, as you say, to take part in all the activities offered and there is plenty going on here at Lighthouse Lodge. We present new and exciting events every day and things for our residents to do. We pride ourselves on the fact that we aim to create a welcoming family atmosphere, it's lovely that you have noted this on your comments. I will be sure to pass on your comments to all the staff.

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Review from Valerie B (Niece of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience

My uncle has been a resident for only a few weeks now but has settled in well and seems happy. The home is modern and attractively furnished with spacious en-suite bedrooms and wide corridors. The food appears to be tempting and of high quality. He is sadly unable to appreciate most of these benefits

due to loss of faculties, but it is good to know he is well cared for in such a lovely home.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

Thank you for your lovely review. We are so pleased that your uncle is enjoying his time with us at Lighthouse Lodge, and you all see it as a home from home with the care he so well deserves. We try to give everyone a warm welcome. I will be sure to pass on your comments to the wonderful team.

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Review from Laraine S (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience

Since moving to Lighthouse Lodge my father's general well being and health have improved immensely. He is in a stimulating environment, with excellent care. As a consequence of the very good food, my father has put the weight back on that he had lost whilst in hospital and at an unsatisfactory care

home in Liverpool. Within his first week, my father had his very first Art Lesson with one of the very friendly and capable Activity Coordinators. In addition to the Art lessons, my father enjoys the outings, movie/music afternoons, and the gardening club. He has even been spotted joining in with the exercise groups. He regards all his carers as family and best friends. His dementia had isolated him, but since arriving at Lighthouse Lodge he has made friends and this is a big thing for him, he shares his jelly babies and chocolate with them. My mother is so happy with how his life has changed for the better, and this week is moving into a room on the top floor to be close to him again.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

Thanks for your lovely comments Laraine, we know mum is happy that dad is settled and has such a wonderful social life. It doesn't end, and no two days are the same. We can see how dad has blossomed since arriving and made friends. We cannot praise our lovely staff enough, and I will let them know about your lovely review.
We look forward to welcoming mum this week too, they have now found their forever home from home with us.

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Review from Amanda O (Daughter of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience

We can't recommend Lighthouse Lodge highly enough. Mum has been a resident since February and her quality of life has improved so much. Mum is happy and contented, her room is lovely, the staff are so caring and nothing is too much trouble, meals are delicious and plentiful. There is always something

going on, singers, artists, knitting, gardening to name but a few. Lighthouse Lodge has a wonderful family feel and we are so happy we found it and made the decision to move Mum from her old care home.

Reply from Kerry Winstanley, Home Manager at Lighthouse Lodge

Thank you so much for your lovely review, when I opened Lighthouse Lodge my aim was to create a family feel where everyone was welcomed and included, I wanted the decision to move to Lighthouse Lodge to feel like a new beginning, a brand new chapter in people's lives and it is lovely to think that a year down the line that we are achieving this. Thank you again for your very kind words.

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Review from David P (Son of Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience

Very nice how the home's staff gently and genuinely helped mum celebrate her 96th birthday. Also, their attentiveness these past few days while mum has been poorly.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

Your review is lovely, we at Lighthouse Lodge are proud of our staff, facilities and amenities. With the wonderful views from our top floor lounge and rooftop garden, we are looking forward to many sunny and happy days to come.

We are so glad her birthday was so enjoyable, we regard our residents as "part of the family"

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Review from Sally G (Daughter of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience

I cannot rate this home highly enough. I am extremely pleased with the care my father has been given since arriving 5 weeks ago. Dad is 90, has dementia and a number of other ailments and is very confused but the staff have been very patient and caring. Liaison, before he arrived, was brilliant and

helped to make the move from 200 miles away very straightforward. The home is very modern, spacious and clean. The food is clearly tasty and plentiful as Dad has regained some of the weight lost due to illness and hospital stays. The layout is lovely with plenty of communal areas so there is always a nice place to sit with Dad. Visitors are made welcome and are encouraged to make and share tea/coffee with residents. Access to medical services is made easy by weekly doctor visits and the staff are receptive to ideas to improve the residents health and well being. I finally feel I can relax after months of worry now that Dad is being so well cared for at Lighthouse Lodge.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

Thank you, Sally, for your lovely review and so glad that your father is settled in his new "home". Happy that we eventually got him here.
We are very proud of our home and its facilities, as you state, everything is clean and spacious, the spaces to sit with the wonderful views over Liverpool Bay cannot be beaten. You will always find a little somewhere to sit and relax with a nice cuppa and homemade cake.
Thanks again.

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Review from E M (Wife of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

It would be helpful to provide a cabinet in the bathroom for toiletries as there is nowhere to put them - not even a shelf.
All staff were very pleasant and helpful and my husband seemed happy to come again.

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Review from A M (Wife of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience

On the first visit made very welcome with every member of staff speaking. Showed husband all lounges with super views from each. The bathroom was accommodated to suit requirements straight away.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

We agree here at Lighthouse Lodge, we all love the terrific views from our rooftop garden along with all of the lounges overlooking Liverpool Bay. There is no other place who can boast such a wonderful vista.

With everything else at our Home, good food, living surroundings and staff, it can definitely be called a "Home from Home".

Thanks again for your lovely review.

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Review from Margaret V (Friend of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience

I am more than happy with the staff. My friend is very well looked after. She loved the meals and her room, she's happy and I'm happy to see her being looked after so well.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

A massive thank you, Margaret, for taking time to review Lighthouse Lodge, it has to be agreed the meals, drinks, treats and snacks are plentiful and spectacular at times. With the wonderful views, activities and staff, we must say Lighthouse Lodge is the best around, our reviews are showing this.

Thanks again and I will let the staff know how much they are appreciated.

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Review from Teri M (Daughter of Resident) published on 31 July 2019
Submitted via Website • Report

Overall Experience

My mum came to Lighthouse Lodge initially for a two-week stay while I was away on holiday - at 93, she had been just about managing for a while with carers calling in to see her at home a few times a day but I was worried about leaving her while I was out of the country,
After a two week stay, it was

clear that she was far better off at Lighthouse Lodge - it's a lovely environment with bright, airy rooms and en suite bathrooms. The communal areas are beautifully furnished and decorated.
More importantly, though, is how great the staff are and the daily activities that are arranged for the residents. The care is second to none - and the fact that there's always something going on that the residents can join in with (if they want to) has meant my mum has really blossomed in this environment. She's gone from spending far too much time on her own at home to mixing with the other residents, joining in activities and finding her sociable side again. Which just shows it's never too late!

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

Many thanks for your very kind words and your positive review. I will ensure that all the staff are made aware of your kind comments. They are as you say, 2nd to none and simply the best. With the wonderful views, everyone has been watching the Cruise ships coming in and chatting. There is always something to do and no-one is left bored.

Thank you again for taking the time to complete the review as it is always good to receive feedback on the work we are doing.

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Review from Ann L (Sister-in-law of Resident) published on 18 July 2019
Submitted via Website • Report

Overall Experience

Very satisfied with the care given to my brother in law who is resident at the Lighthouse Lodge. He is looked after well and appears comfortable in his surroundings.
Staff always helpful and cheerful.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

Thank you Ann for your review, we regard Lighthouse Lodge as a “home from home” the staff are handpicked and second to none. There is ongoing training with all, so they are all well versed in all aspects.

Lighthouse Lodge’s staff are so glad you are happy with the home with its wonderful surroundings and fabulous views over the Bay. I will give them all your best wishes and regards.

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Lighthouse Lodge

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Funding & Fees Guide for Lighthouse Lodge

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