Review from Robert Y (Son of Resident) published on 18 July 2019
Submitted via Website • Report

Overall Experience

My heartfelt thanks to all the staff and residents for looking after my father during his first-ever care home stay. The care and residents community and surroundings were wonderful, and I felt his well being improved each day. It was more like rest, relaxation and recharging care for him and his visitors.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

Thank you so much for your kind words Rob, I said goodbye to your father as he left following his “holiday” with us and he said he would be back. I know how much he enjoyed his stay with us and we regard all of our visitors as part of OUR family here at Lighthouse Lodge.

He looked so rejuvenated and we hope to see him again very soon for his next vacation. I will pass your lovely message on to our staff and friends he has made here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jason D (Respite Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience

I would like to compliment you on your excellent medical staff who really helped me during a period of being unwell. All staff so helpful and nothing is too much for any of the staff, everyone has been most helpful in making me realise I want to become a permanent resident.
Food, company, activities

everything is top notch. Thanks everyone.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

Thank you for your lovely comments and you are most welcome, glad you are enjoying the hospitality and care here. Our staff are hand picked and of the best that we could find. We aim to please at Lighthouse Lodge and indeed Athena Health Care. The sun is shining and plenty more fantastic activities for you all to enjoy including those quizzes we know are enjoyed by yourself in particular.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne H (Wife of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience

My darling husband who suffers from young-onset dementia spent a week's respite in the lovely Lighthouse Lodge in New Brighton while I had a much-needed break. Everything about this place is excellent. It is brand new and in a great location overlooking the estuary from the terrace and the upper floors.

It is very well equipped, the décor is beautiful, it is light and airy. The food is brilliant. The residents all seem happy and content. The place is safe and secure. The activities for residents are superb. But the very best thing about it is the caring and well-trained staff. I believe they have genuine love and concern for their residents and their kindness to the relatives is so much appreciated. I cannot praise them highly enough. Using a care home for my husband even for a short respite stay is a huge emotional step for me and it is such a benefit to my mental health and peace of mind to know that this lovely facility is there to look after him when I need it.

Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge

It was a pleasure to care for your husband at Lighthouse Lodge Jayne, he is a lovely gentleman and a joy to be with. We tried to encourage him to join in all the activities that took place, there is always plenty to do. It was nice to have a chat with him, and it is lovely to see that you could relax knowing he was in our safe hands.

There is nothing but praise for our wonderful kind & caring staff, trained to the highest in care, and second to none in respect and love for all of our residents and families. Call in any time for afternoon tea, hope to see you again. I will pass your lovely words on to our staff

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D D (Nephew of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

My aunt moved into Lighthouse Lodge during March from a previous care home. She settled in with ease, thanks to the management and administration the move was free of stress!
The staff are all lovely caring people and I am so glad I made the decision to move her into Lighthouse Lodge!

Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge

We are so pleased that your aunt is now settled here at Lighthouse Lodge, and know that you all enjoy the entertainment and activities here. It is wonderful to see family and friends of our residents taking part.

The team at the home aim to make everyone's stay enjoyable, I will pass your lovely comments on to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Son of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

All staff are extremely friendly and supportive to residents.
The Lodge is very clean and warm.

Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge

Thank you for your kind comments, we aim to please in all aspects and make Lighthouse Lodge a home from home.

The staff are exceptional, no problem too small or large, and indeed the home is extremely clean, welcoming and warm as you have mentioned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison R (Daughter of Resident) published on 11 April 2019
Submitted via Website • Report

Overall Experience

Chose this beautiful, stylish purpose-built home for mum as loved the space it provided, the environment and ethos it advertised-the right place for mum after 6 weeks in the hospital, and increasing independence problems caused by Alzheimer's. This was to be her lovely home for the rest of her life.

We weren't to know this would only be 10 days
The care and love shown to mum, whom they had barely got to know, was exceptional. When she was ill, all was sorted, we were kept fully informed and went home knowing mum has looked after. When the end of life care was suddenly upon us, they didn't hesitate to reassure us they were happy to care for her. What I hadn't expected was not only did mum receive fabulous care, but we did. Nothing was too much trouble- advice, food and drink, checking on mum and us, having a chat and laugh and we could hear the on-going positive care with other residents.
Truly an amazing and outstanding home- just sad our relationship with them was so short-lived, Thank you x

Reply from Kerry Winstanley, Home Manager at Lighthouse Lodge

Thank you so much, Alison, for your very positive review, it was a pleasure to care for your lovely mum, like you, I just wish it had been for longer. I am very proud of my staff and the care they deliver with such pride, every day. I really am very lucky to have such a great team. I am so glad that you, mum and the family were able to spend her last days in a place where you felt comfortable and supported, I view Lighthouse Lodge as a family who looks after each other in good times and sad times. Thank you again for taking the time to leave such a personal review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon P (Daughter of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience

My parents moved to Lighthouse Lodge from another care home. We are delighted with the care and attention that both my parents receive here. The staff are very attentive and are always pleasant and polite with my parents and my sisters and I.
I now have peace of mind knowing that they are being cared

for as they should be. The fact that the building is light and airy with beautiful furnishings is an added bonus!

Reply from Kerry Winstanley, Home Manager at Lighthouse Lodge

Thank you for your very positive review, I am very pleased that your mum and dad have settled so well. I am very proud of the environment on offer at Lighthouse Lodge and of my wonderful, caring staff team. Thank you again for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne C (Daughter of Resident) published on 12 March 2019
Submitted via Website • Report

Overall Experience

My family and I are extremely grateful to all the staff at Lighthouse Lodge for the wonderful treatment and care given to my Dad during his two-week respite stay. It was such a relief for us all to know that he was treated with such dignity and respect. This was a difficult time for all of us and we

would like to thank all the staff for showing such kindness, not just to my Dad but also my Mum, myself and all family and friends. Everyone at Lighthouse Lodge was so professional, supportive and responsive and provided such a welcoming community feel. It was lovely to be able to call and speak to Dad and to see him enjoying the entertainment provided.
We will certainly keep in touch with the Lodge and would be very happy for Dad to stay there again in the future.

Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge

We here at Lighthouse Lodge are so happy that your father enjoyed his stay here with us. I know it gave your mum great comfort to know he was being so well taken care of, and the fun he had whilst with us. He definitely enjoyed himself whilst he was here and got involved in some of the activities, which I know you saw.

Lighthouse Lodge is a true home from home, where everyone is treated with respect and love. Thank you again for your lovely comments, these have been passed on to all of our staff. You are welcome any time to pop in and see us, we look forward to meeting you all again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Guy B (Son of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been extremely well cared for since her arrival at Lighthouse Lodge. Rather than rely on written information, the manager and staff have taken the trouble to get used to her needs, likes, dislikes, and other characteristics by close personal attention and regular contact with me. The atmosphere

is informal and friendly, staff are always ready to talk to me and the design and layout of the building are outstanding. It is early days but my initial impressions are all extremely favourable.

Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge

Thank you for your lovely review. Lighthouse Lodge is a very happy friendly place to live and work. There is a very clear strong bond between residents and staff here and the staff have all been chosen for their top skills. Every wish of our residents is paramount, to make their stay as wonderful and memorable as they are.

Each person is an individual, and it is hoped that all are treated with the respect they truly deserve.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim N (Son of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience

We transferred my Mum to the Lighthouse two weeks ago after she had suffered a week in a thoroughly unsatisfactory local 'care 'home. This is the first time I have ever been involved in searching for a care home and have quickly realised it can be a bit of a lottery which can be extremely distressing

if you're unlucky. Lighthouse Lodge is spotlessly clean, bright, airy and welcoming. Without exception, the staff could not be more friendly and attentive, not only to my Mum but her visitors too. It's such a relief to walk out after every visit feeling completely confident that my mum is happy and could not be receiving better care; such a contrast to the concern and anxiety I felt at the previous home. Great view over the Mersey too - think we've been lucky this time.

Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge

We are so glad that at last, you have found THE best place for your mum, it can be so difficult to go through the process of searching for a care home, but so glad that Lighthouse Lodge is the one you have chosen. Your mum is always so happy and welcomes all the staff with her lovely smile, we are so glad to be making her and yourself happy. As in previous reviews, our staff are second to none, and we are happy that you have the knowledge and peace of mind that she is well cared for and safe with us.

Our standards are high and we intend to keep it that way, thanks for your kind comments over our staff and our beautiful home. Thanks again for a wonderful review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K H (Niece of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience

Our family could not have found a better place for our Uncle to call 'home'. We were worried about letting go of the reins initially as we have always been so hands-on with his support and care. However, we knew immediately from our own assessment of the Lodge and of the staff, along with our Uncle's

feedback that he could not be in safer hands. The staff are absolutely brilliant, really professional and caring. They have taken the time and trouble to really get to know our Uncle and to gear their care, his dietary requirements and preferred activities to his individual needs. In the process, they have given us total peace of mind. The staff are very good at communicating and keeping us in the loop. The home is furnished and decorated to a very high spec, but most importantly the specification has been carried out with the residents in mind i.e dementia friendly signs, specific lighting and taps etc. Everything has been thought of to ensure residents are happy, healthy and safe.

Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge

Thank you for your lovely review, we know how difficult it is for families to make the decision to bring their family member into a care home setting but we are so glad you made that one and came to our lovely home, Lighthouse Lodge. As you mentioned, we pride our home on our staff, along with where we are positioned overlooking the river. Activities are prime along with understanding our resident's needs. Good food is abundant from breakfast, lunch, afternoon tea every day, evening meal and supper, our food is of the best quality prepared by our top chef.

So glad you chose us for your uncle, our home is his home, I will pass your lovely comments on to our manager and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alex W (Son-in-law of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience

My Mother in law has been a resident of Lighthouse Lodge for four weeks. Lighthouse Lodge is an ultra smart, purpose-built care home, with wonderful views overlooking the river Mersey. The outstanding facilities are equally matched by the outstanding care provided by the staff. From the management team,

through to the whole of the healthcare and catering staff, nothing is ever too much trouble for residents and family alike. Lighthouse Lodge has raised the bar for standards of care in the UK and has quickly become a sanctuary of care and kindness for its fortunate residents. Thank you all for everything you are doing for my Mum in Law.

Reply from Kerry Winstanley, Home Manager at Lighthouse Lodge

Thank you for your lovely review, at Lighthouse Lodge we pride ourselves on delivering person-centred care to our residents, I am so happy that your mum-in-law has settled in well. I look forward to passing on your comments to the staff team who work so very hard, receiving feedback such as this makes all their efforts worthwhile, we are very lucky to have such caring staff. Thank you once again for your kind words

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine N (Daughter of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience

Since arriving at Lighthouse Lodge my mother has been given exemplary care. A home depends on the quality of its staff and here they are caring, very friendly and really helpful. They all go out of their way to make mum comfortable and to feel at home. She has settled in quickly and I have absolute

confidence that she is being looked after well and kindly. The staff seem to work really well as a team and appear to get on well together so I do hope that they will stay. Visitors are welcomed and made to feel at home.

The building is new and is very well laid out with clean, pleasant and spacious rooms and very nicely decorated common areas. The lounge on the top floor has a wonderful view of the river Mersey. I don’t live locally so I’m particularly happy to leave mum in a place in which I know she will be safe and well looked after and surrounded by cheerful staff who feel like friends. Highly recommended.
The food is delicious and that the care taken with medical needs is excellent.

Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge

Thank you so much for your lovely review, we all agree that the staff here are fantastic and we all truly appreciate the hard work they put in to make our residents and families happy. The home, as you say, is of a very high standard, from furnishings, decorations, and space provided for our residents and families to enjoy. We want our residents to enjoy every aspect of their stay, and are so pleased you feel that this is being provided especially for your mother.
The views are outstanding, we look forward to the cruise liners and tall ships events, where we will have one of the best aspects and horizon views available on the riverfront.

Thanks again for your lovely kind comments, and I am sure, once I pass your kind regards onto them, the staff will be thrilled to know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann B (Friend of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience

Visited my friend there and it is a very nice place. Well decorated and lovely furnishings. Had tea and cakes and they were lovely, my friend enjoys activities which there seemed to be plenty. I don't come that often but when I have it is like a home from home.

Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge

It is lovely to hear you had a nice time here at Lighthouse Lodge with your friend. We aim to make everyone welcome. You must call again to enjoy one of our special afternoon teas. Thanks for reviewing us

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan H (Husband of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience

Looked after my wife excellently, better than a five-star hotel.

Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge

Thank you for your lovely comments, we indeed strive to help everyone enjoy their time with us, 5 star we definitely are.

Hope you both visit us soon, thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary H (Respite Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience

Enjoyed my stay at Lighthouse Lodge. Everyone has been lovely. Food is excellent and lots of activities and fun.

Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge

We are so glad you enjoyed your stay here at Lighthouse Lodge, we do have a lot of activities and happy that they are so much fun for you. There are plenty more to come, please return to our Community Hub and join in with us any time.

Thanks for your lovely review and hope to see you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience

It is early days yet but so far mum has been made to feel special and has been encouraged to settle into Lighthouse Lodge. The staff have been super and nothing seems too much for them to do to ensure mum is comfortable.
Family and friends are always made very welcome.
I feel sure that we could not

have found a better care home than Lighthouse Lodge. Although it is new, the staff have blended into a happy, helpful team, who all work together.

Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge

We are happy that mum is settled in our lovely home, Light House Lodge. The staff are all wonderful, helpful and highly skilled in extending the best of care for all of our residents. We welcome all families and friends alike to enjoy a meal or afternoon tea with us and take part in our extensive activities. In fact, the food is second to none I think you will agree.

We are very proud of our NEW home, Light House Lodge, we are a family here and thanks for your lovely positive comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine W (Sister of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience

My brother has been a resident in Lighthouse Lodge since November 2018, it is a wonderful place. The staff are very attentive and caring and always available to help and advise. The facilities and standard of care is second to none. The building is new and all finishes have been completed to a high

standard. All the furniture is of good quality and nothing has been scrimped on, only the best has been provided. The location is good and I am looking forward to the summer so we can take nice walks along the seafront. The atmosphere is very homely and warm and you are made to feel welcome by all the staff when we visit. 5-star care and facilities and I would recommend it.

Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge

Thank you so much for your lovely review, Light House Lodge is indeed in such a fantastic position, with the seafront just a few steps away. Magnificent views from both our Celebration room & roof garden are second to none. The staff have all been chosen for their sensitivity and understanding along with top class skills. Even whilst the winter weather is upon us at the moment, as you know, there are plenty of activities going on daily at Light House Lodge. I will pass your message on to our wonderful staff, and am so glad that you and your brother are enjoying our beautiful home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy W (Resident) assisted by family/friend published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience

Very high standard of service.
Pleased to be part of this community.

Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge

Thank you for your review Light House Lodge is indeed a wonderful home from home for all of our residents. Lots of activities which do include the residents and integrate with the local community of New Brighton and Wallasey alike. Everyone is welcome to visit and see the splendour that is Light House Lodge. We are so glad you are enjoying your time here with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda (Friend of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience

My friend has recently come to live at Lighthouse Lodge. It has been a big change for her but the staff are working hard to help her settle in, spending time with her to reassure her and to jolly her along. She has been taken out to the cinema and for afternoon tea, things that she could not do before.

As a visitor, I have been made to feel very welcome. I can recommend the cake! This place feels like home from home rather than an institution and I hope that as the number of residents grows it will manage to keep up these high standards. Being a new building the furnishings and decor are excellent.

Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge

Thank you for your fabulous review. We are so glad that your friend has settled in well, it is a pleasure to work with all of our residents and families/friends. Everyone is welcome at our home, a home to be proud of. As you say the standards are exceptional and these will be carried on along the time for all in the community to enjoy also. There is a fantastic team at Light House Lodge and nothing is too small or large for us to tackle. There are lots and lots more excursions and in-house entertainment planned, so you are more than welcome to enjoy these with us, alongside your friend and wonderful residents.

Thanks again for your lovely words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Lighthouse Lodge

Care Provided by Lighthouse Lodge

Good to Know

Funding & Fees Guide for Lighthouse Lodge

Facilities