Adequate parking on site for visitors.
Kingsfield Court has a Review Score of 9.9 (9.893) out of 10, based on 18 reviews in the last 2 years. Over all time Kingsfield Court has 41 reviews.
Review from Adrian P (Son of Resident) published on 4 March 2025
Submitted via Website •
Report
Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court
Thank you so much for taking the time to leave us a review on Carehome.co.uk and for your kind words. It was an honour to have your mother with us, and it is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Wife of Resident) published on 20 January 2025
Submitted via Postal Card •
Report
Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court
Thank you so much for taking the time to leave us a review on Carehome.co.uk and for your kind words. It is an honour to have your husband with us and it is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K C (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card •
Report
Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court
Thank you so much for taking the time to leave us a review on Carehome.co.uk and for your kind words. It is an honour to have Mum with us and it is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S J (Daughter of Resident) published on 20 September 2024
Submitted via Postal Card •
Report
Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court
Thank you so much for taking the time to leave us a review on Carehome.co.uk and for your kind words. It is an honour to have Mum with us and it is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Daughter-in-law of Resident) published on 20 September 2024
Submitted via Postal Card •
Report
Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court
Thank you so much for taking the time to leave us a review on Carehome.co.uk and for your kind words. It is an honour to have Mum with us and it is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T N (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card •
Report
Reply from Emma Sanders, Group Business Manager at Kingsfield Court
Thank you so much for taking the time to leave us a review on Carehome.co.uk and for your kind words. It is an honour to have Mum with us and it is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Valerie G (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card •
Report
Reply from Emma Sanders, Group Business Manager at Kingsfield Court
Thank you so much for taking the time to leave us a review and for your kind words. It is a privilege to have Dad with us and it is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K H (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card •
Report
Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court
Thank you so much for taking the time to leave us a review and for your kind words. It is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Monique J (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card •
Report
Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court
Thank you so much for taking the time to leave us a review and for your kind words. It is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine N (Wife of Resident) published on 5 August 2024
Submitted via Postal Card •
Report
Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court
Thank you for your kind review, it is lovely to hear that our staff are fulfilling the expectations that we set and are delivering exceptional customer service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jean R (Daughter-in-law of Resident) published on 16 July 2024
Submitted via Postal Card •
Report
Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court
Thank you so much for taking the time to leave us a review and for your kind words. It is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court and I will ensure your comments are passed onto our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N F (Great-Niece of Resident) published on 10 May 2024
Submitted via Postal Card •
Report
Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court
Thank you for taking the time to leave us a review. We are pleased to hear that you have such lovely words and compliments to offer Kingsfield Court. This will definitely be passed onto our team who take such pride in their work here. It is so important for us to know we are achieving the high standards we set.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris L (Son of Resident) published on 8 May 2024
Submitted via Postal Card •
Report
Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court
Thank you so much for taking the time to leave us a review and for your kind words. It is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court and I will ensure your comments are passed onto our team here at Kingsfield Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M C (Nephew of Resident) published on 6 May 2024
Submitted via Postal Card •
Report
Reply from Emma Sanders, Group Business Manager at Kingsfield Court
Thank you so much for taking the time to leave us a review and for your kind words. It is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court and I will ensure your comments are passed onto our team here at Kingsfield Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emma W (Granddaughter of Resident) published on 9 April 2024
Submitted via Postal Card •
Report
Reply from Emma Sanders, Group Business Manager at Kingsfield Court
Thank you so much for taking the time to leave us a review and for your lovely words. It is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court and I will ensure your comments are passed onto our team here at Kingsfield Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cheryl B (Friend of Resident) published on 12 February 2024
Submitted via Website •
Report
Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court
Thank you for taking the time to leave us a review. We are pleased to hear that you have such lovely words and compliments to offer Kingsfield Court. This will definitely be passed onto our team who take such pride in their work here. It is so important for us to know we are achieving the high standards we set.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Colin R (Son of Resident) published on 22 January 2024
Submitted via Website •
Report
Reply from Emma Sanders, Group Business Manager at Kingsfield Court
Thank you so much for taking the time to leave us a review and for your lovely words. It is so important for us to know we are achieving the high standards we set - in meeting the needs of not only the residents but also the expectations of the relatives too. Our dedicated staff take pride in working at Kingsfield Court, and ensuring all our residents are safe and supported whilst making it an enjoyable place to live. It's an absolute pleasure to have your mum with us. I will ensure your comments and feedback are passed onto our team here at Kingsfield Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda A (Niece of Resident) published on 12 June 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Roger P (Brother of Resident) published on 7 February 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C H (Relative of Resident) published on 30 December 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.893) out of 10 for Kingsfield Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.893 for Kingsfield Court is calculated as follows: ( (192 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 214 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kingsfield Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Jan 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Front of House Manager
Joined: 2023
Phillippa is our front-of-house manager at Kingsfield Court, bringing a wealth of experience and knowledge of the care sector. Phillippa supports families and individuals from their initial enquiry all the way through to their admission into the home. Phillippa will be your first point of contact at Kingsfield Court and can provide guidance and advice. She will coordinate tours, assessments and admissions and allocate a Care Manager to each new resident who will ensure all of the resident's needs are being met during their time at Kingsfield Court.
Job Title: General Manager
Joined: 2025
Mike is our General Manager here at Kingsfield Court Care Home. Mike is a Registered Nurse by profession and is still registered with the Nursing and Midwifery Council (NMC).
Mike has spent most of his career working in the NHS in Leicestershire Hospitals in both Clinical and Managerial roles.
For the last 7 years, Mike has gained experience managing nursing homes.
Mike is very passionate about ensuring the care provided to your loved one is of a consistently high standard.