Very impressive place. Exceeding in every little detail.
Del (Son of Resident)
We could not be happier with the care, support and attention our mum has received here.
Pamela W (Daughter of Resident)
Well-run, efficient, clean and very inviting home. No complaints whatsoever.
Robert R (Son-in-law of Resident)
Bothwell Castle has a Review Score of 9.7 (9.735) out of 10, based on 33 reviews in the last 2 years. Over all time Bothwell Castle has 58 reviews.
Review from A M (Daughter of Resident) published on 26 September 2022
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Reply from Liz Brown, General Manager at Bothwell Castle
Thank you for taking the time to bring your experience to our attention. Our aim is to provide the best possible care to those we support, it is something we take very seriously at Bothwell Castle. I am sorry that you have had a negative experience. I would be happy to arrange a meeting with you to discuss your review in more detail so we can better understand your experience and improve the service for your loved one.
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Review from G C (Daughter of Resident) published on 8 March 2022
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Reply from Bobby Dougan, General Manager at Bothwell Castle
Thank you so much for the lovely comments in your review I will pass this on to the staff for you. It is so nice to have the hard work of our care team recognised and I am happy to hear that you have experienced a good quality of service. The team does work hard to care for our residents, the last 2 years have been difficult for everyone but we are looking forward to a summer of activities that will have us engage with the local community and bring some fun back into the home.
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Review from Helen M (Niece of Resident) published on 23 February 2022
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Reply from Bobby Dougan, General Manager at Bothwell Castle
Dear Helen, I am very sorry that this is the experience you have had of the home, as the new manager at Bothwell Castle I take any concerns raised seriously. As we have not had a chance to discuss your concerns regarding your aunt, I would be very grateful if you could contact me directly to allow me to make further investigation into this.
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Review from Kat T (Daughter of Resident) published on 12 August 2021
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Reply from Helen Kinnaird, General Manager at Bothwell Castle
Thank you so much for your lovely review.
It is so very much appreciated and we are so pleased that your father has settled in so well and that this has led to a good quality of life for both him and your mother.
I will be sure to pass on your lovely comments to the staff.
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Review from Peter P (Son of Resident) published on 7 July 2021
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Reply from Helen Kinnaird, General Manager at Bothwell Castle
Thank you for your lovely comments.
It is so nice to hear that your mum is settling in so well and that you feel reassured.
I will pass your comments onto staff, they will be really appreciated.
Thank you again.
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Review from Karen M (Daughter of Resident) published on 30 June 2021
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Reply from Helen Kinnaird, General Manager at Bothwell Castle
Thank you very much for your lovely review and comments. They are really appreciated and it is good to know that you are being kept up to date.
I will pass your lovely comments onto the staff.
Thank you again.
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Review from Annmarie M (Daughter of Resident) published on 29 June 2021
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Reply from Helen Kinnaird, General Manager at Bothwell Castle
Thank you for your lovely Review.
Its good to know that the ability to support with understanding of Dementia is really appreciated by staff, family and friends.
I will make sure that your comments are passed onto our Enablement Lead, I am sure she will really appreciate them.
Thank you again.
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Review from Maryclare M (Daughter-in-law of Resident) published on 17 June 2021
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Reply from Helen Kinnaird, General Manager at Bothwell Castle
Thank you for your lovely review of Bothwell Castle, your comments are so very much appreciated.
We want everyone to feel that Bothwell Castle is their home, residents and visitors alike. I am so pleased that you felt this atmosphere and enjoyed your visit.
I will pass on your comments to staff, thank you again.
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Review from Eileen D (Daughter of Resident) published on 21 April 2021
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Reply from Helen Kinnaird, General Manager at Bothwell Castle
Thank you so much for your lovely review.
We are really pleased that your mum is settling in well and that you are reassured that all her care needs are being met.
I will be sure to pass your lovely comments on to the staff, they are really very much appreciated.
Take care.
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Review from Irene C (Daughter of Resident) published on 19 March 2021
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Reply from Helen Kinnaird, General Manager at Bothwell Castle
Thank you very much for your lovely comments. They are very much appreciated.
I will pass your commendations onto the staff.
Thank you again.
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Review from Rae N (Wife of Resident) published on 17 March 2021
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Reply from Helen Kinnaird, General Manager at Bothwell Castle
Thank you so much for your lovely comments, they are so very much appreciated.
I will pass them on to staff.
Thank you again.
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Review from Rhona (Daughter of Resident) published on 1 December 2020
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Reply from Helen Kinnaird, General Manager at Bothwell Castle
Thank you so much for your lovely comments, they are so very much appreciated.
I will be sure to pass onto the staff.
Thank you again.
Helen
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Review from John R (Next of Kin) published on 2 October 2020
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Reply from Helen Kinnaird, General Manager at Bothwell Castle
Thank you for your lovely review and comments, this is very much appreciated. I will share your comments with the staff team.
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Review from Isobel G (Wife of Resident) published on 23 June 2020
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Reply from Helen Kinnaird, General Manager at Bothwell Castle
Thank you very much for your kind review; your comments are most appreciated.
I will ensure that your lovely comments are relayed to the staff.
Thank you again.
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Review from Susan B (Daughter of Resident) published on 15 June 2020
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Reply from Helen Kinnaird, General Manager at Bothwell Castle
Thank you for your review, this is very much appreciated.
I will be sure to pass on your thanks and appreciation to the staff.
It is always nice to be acknowledged for the good work that they do.
Thank you again.
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Review from Janice W (Daughter of Resident) published on 12 May 2020
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Review from Del (Son of Resident) published on 25 March 2019
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Review from Pamela W (Daughter of Resident) published on 3 March 2019
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The Review Score of 9.7 (9.735) out of 10 for Bothwell Castle is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.735 for Bothwell Castle is calculated as follows: ( (308 Excellents x 5) + (72 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 396 Ratings = 4.735
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bothwell Castle is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Jan 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 04 Mar 2025
We have a variety of bedrooms available with some offering garden views. Please do contact the home for further information.
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Job Title: Home Manager
Joined: 2022
I am delighted to be the newly appointed home manager at Bothwell Castle to lead the team, I bring an immense amount of passion to ensuring that the very best care and support are offered to our residents enabling them to have a voice, choice, and control of how they chose to live and enjoy their time at Bothwell Castle.
Job Title: Office Manager
Joined: 2020
I am the Office Manager at Bothwell Castle Care Home.
I was originally over at Canniesburn Care Home before it closed for refurbishment. I was asked to come over to Bothwell for a couple of weeks to help with Admin cover and I have been here ever since.
I love my role her at Bothwell Castle, the staff are very friendly and welcoming, their is a great atmosphere around the place.
I also enjoy interacting with the residents and getting to know them a bit better and meeting their family members.
Fun Fact about me- I did a sky dive for charity about 5 years ago which was totally amazing.
Job Title: Administrator
Joined: 2019
I am the Administrator within the home.
It is a lovely place to work.
The staff work well with each other and the Management are amazing.
I feel I have a great Rapport both with residents and their families.
Fun fact about me- I did a balloon ride, travelled through the desert on a camel and also drove a buggy through sand dunes.
Job Title: Receptionist
Taylar is part of the Reception team at Bothwell Castle Care Home
Job Title: Wellbeing Coordinator
Lorna is one of the Wellbeing Coordinators at the home.
Job Title: Head Chef
Derek is the Head Chef at Bothwell Castle Care Home.
Job Title: Head Housekeeper
Gemma is the Head Housekeeper at Bothwell Castle Care Home.