Harrier Lodge

Thanet Way, Whitstable CT5 3FS
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9.9 78 Reviews
  • Harrier Lodge, Whitstable
Harrier Lodge provides expert residential, nursing and dementia care on a short-term and permanent basis. Each resident receives entirely personalised care that reflects their needs, interests and life history, enabling them to live each day the way they wish.

Friends and relatives can visit any time and chat to residents in the coffee shop, watch a film together in the cinema or be pampered in the hair and beauty salon. The lifestyle team ensures there’s a wide range of activities to enjoy, as well as entertainment and outings.

Bedrooms at Harrier Lodge are individually styled and beautifully furnished, and each room has en-suite facilities. Residents are welcome to bring personal items to make their room feel more like home.

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Care Provided by Harrier Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harrier Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,696
    • Self-Funded Residential Dementia Care from £1,786
    • Self-Funded Nursing Care from £1,936
    • Self-Funded Nursing Dementia Care from £2,026
    • RESPITE Self-Funded Residential Care from £1,696
    • RESPITE Self-Funded Residential Dementia Care from £1,786
    • RESPITE Self-Funded Nursing Care from £1,936
    • RESPITE Self-Funded Nursing Dementia Care from £2,026

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Harrier Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Harrier Lodge Reviews (78)

Total of 78, showing 1-20
9.9

Harrier Lodge has a Review Score of 9.9 (9.919) out of 10, based on 19 reviews in the last 2 years. Over all time Harrier Lodge has 78 reviews.

Overall Experience

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Date Published

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Review from S M (Daughter of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 6 month experience of Harrier Lodge has been truly positive. Not only is the standard of care high and individualised for my father, but the staff and residents are becoming like an extended family to me and my relatives who visit regularly. The home itself is very clean and comfortable. The fact
that the home is built on a slope gives the added bonus of first floor outdoor space, accessible to residents and their visitors. Staff are very welcoming from the outset and encourage visits, even a coffee in the cafe, before making up your mind. My father chose this home himself and settled quickly. We thank the staff for being there for us.

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Review from Mark B (Partner of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harrier Lodge had been highly recommended to me already by a good friend, whose mum had been a resident there previously. My partner was given a short, terminal diagnosis and we were lucky enough that a room was becoming available within a couple of days. An assessor visited him in hospital to be sure
that they would be able to cater to his 'complex needs' (as the consultant worded it). Sadly we aren't able to name names, but all the care staff and nursing staff showed amazing care and compassion, both to my partner and myself. His medical and care needs changed over time, but they were regularly assessed and changed when needed. Extra little touches like being asked what his favourite foods were, as he wasn't able to communicate what he wanted and they wanted to make sure he was given meals he would enjoy. I visited every day and was always made welcome and could help myself to freshly made pastries, cakes and drinks. I always left knowing he was safe, comfortable and well cared for.

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Review from Nicola B (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We sadly had to make the decision to put our lovely mum into respite care as my dad needed a major operation.
She has absolutely thrived in there. She has Dementia, Type 1 Diabetes as well as other full-on nursing needs. The staff have cared for her so well. They have encouraged her to join in the
activities. She has her hair done every week, the food she describes as 'delicious'. She has become more mobile & active since being in there, we cannot thank them enough for how Mum has progressed from a very inactive lady to how she is now.
The care & compassion shown is amazing. I cannot thank the staff enough & would not hesitate to place Mum back there for more respite - or sadly when the time comes - as a permanent placement. She is safe, content and so well loved & looked after -
It is impossible to name all the staff & management who have helped - you have all been amazing.
& be sure to try the amazing cakes in the cafe when you visit.
Thank you from all Mum's family & friends x

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Review from S R (Sister of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Harrier Lodge for respite for the last 3 months. The service he has received has been exceptional from nurses, carers, cleaners, management and everybody who I have not mentioned. He himself says that he would go back without hesitation if needed.

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Review from M G (Daughter of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living with dementia at Harrier Lodge for several years. The Harrier team are a group of amazing people. They are kind and understanding, encouraging independence as well as providing outstanding care. The lifestyle coordinators provide many activities and organise visiting entertainment
to Harrier Lodge as well as trips out using the minibus. Thank you to everyone for helping dad to live a safe and happy life.

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Review from L B (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff could not have been more supportive or caring to both myself and my mother during the very worrying months last year when the whole of Mum's financial situation was under scrutiny. They did everything they possibly could to keep Mum safe with them at Harrier. I can’t thank them enough.
The
whole team look after Mum wonderfully in very difficult circumstances. The warm, relaxed and friendly atmosphere makes visiting a pleasure. It is always remarked on when I bring other family members with me.
The whole Harrier experience for me has set a very high bar that I haven’t seen bettered anywhere else. I am very impressed with every member of staff and the efforts they go to make their residents happy, calm and content. From the kitchen, laundry, reception and office staff to the wonderful men and women doing the personal care and keeping everyone entertained. A first-class care home in my opinion. That is my very grateful thanks.

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Review from S H (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident at Harrier Lodge, he is living with dementia. All the staff are so caring and understanding to both Dad and us, as a family supporting Dad. The lifestyle team offer a lot of fun and lovely activities. I am happy Dad is getting the best care possible at Harrier Lodge.

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Review from A S (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a Resident at Harrier Lodge for several years and it is always like visiting an extended family; not just my Mum! And the whole of Mum’s family is always welcomed - across the generations - including her young great-grandchildren! Great care is given across Residents’ various - and changing
- needs, as well as the brilliant support given to Relatives! All the staff - carers, domestic, catering, admin, maintenance, and management - are fully involved with the Residents and always make sure that they get to know each Resident - and their families! Thank you to you all!

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Review from M C (Niece of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Harrier Lodge including the management have been so welcoming and kind to our aunt. She has a lovely spacious room, very comfortable and clean. It’s such a relaxed and calm environment for service users and their families. Daytime activities are well organised and nobody misses out,
even if they cannot leave their room. The Housekeeping team do a marvellous job, as all of the clean washing comes back to our aunt pressed and hung on a hanger. You would not be disappointed with the services on offer here.

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Review from Gill S (Respite Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Returning for a second, three-week respite stay at this outstanding care home. Harrier Lodge is home from home, with a wonderful atmosphere, warm welcome, caring, friendly staff in all departments who really take pride in their work. It is spotless with bright and airy decor throughout. You can be solitary
or social but with a fantastic programme of activities, there is something to suit all. This home is the best, in my opinion, and I can’t wait to return to this happy, safe haven with such special, caring people and facilities.

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Review from Edward S (Son of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was resident at Harrier Lodge and so beautifully cared for and looked after whilst she was there until she died. All the staff were so understanding and caring and professional and gave myself, my sister and my two brothers all the support and information we needed at a very difficult time.
Thank you.

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Review from Peri H (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here from another home. This home had an excellent reputation locally and I can honestly say my family have not been disappointed.
Mum is living the best life possible.
Excellent leadership, excellent care, excellent housekeeping, laundry and maintenance. The lifestyle coaches try
to make every day fun and worthwhile.

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Review from A F (Son of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harrier Lodge is a modern, well-equipped care home that provides a very high level fo care for our mother. The staff are always available and ready to help. Exceeded our expectations on every level.

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Review from A L (Friend of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit was to see my good friend. It was not my first visit but my comments apply to each time. The atmosphere is friendly and everything is light and airy. There are plenty of seats and tables to use. There is a good choice of refreshments, I particularly like the herbal teas! The staff are unfailingly
helpful, cheerful and not patronising.

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Review from Steve F (Son of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Harrier Lodge for just over one year now and it's about time I posted a short review. Spacious, clean, home cooked food, good housekeeping and wonderful carers, housekeepers and admin staff. Doctors, nurses and district nurse readily available. Mum is well looked after
and happy, and having looked at several other places, I am certain we made the best choice

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Review from D V (Daughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend this home enough. The staff are so patient and really care about the residents. The home is clean, there are always plenty of activities and they respect the residents as individuals; I am so happy Mum is able to stay there.

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Review from J W (Mother of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son moved into Harrier Lodge in February 2023. We cannot say enough how pleased we are at the way he and our family have been welcomed. He is encouraged to think of it as his home. All the staff are very kind and helpful nothing is too much trouble. Although my son did not want to go to a nursing
home he agrees he couldn’t have done better.

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Review from Louise c (Friend of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, clean home, and has well-organized, professional staff, ready to help always. A lot of activities, animal-friendly home.
Is a pleasure to visit my friend, who likes the lovely coffee area, with cake and refreshments.

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Review from A G (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so cheerful at Harrier Lodge Care Home! The staff organise fabulous activities for the residents. The home is furnished to a high standard and is kept beautifully clean which makes it very comfortable for my mother and in turn, gives me peace of mind. The management and all staff are very
keen to make the place 'home-from-home' with exceptional care.

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Review from J P (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Harrier Lodge completely unfounded one morning as I was in urgent need of some respite care for my elderly mother. It was a weekend and the staff in reception were so helpful and sympathetic to me. They showed me round the home which was spotless and the staff were all very friendly. The
next day the customer relations manager called me to get more details and was able to assess my mother the same day and she was admitted to the home for respite. My mother decided that she couldn't go home and is now staying permanently at the home and is vey happy. Every member of staff plays their part in making this home so comfortable and friendly.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Harrier Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Harrier Lodge is calculated as follows: ( (208 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 223 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harrier Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (0)

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Frequently Asked Questions about Harrier Lodge

What types of Care is Harrier Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harrier Lodge provide?

Palliative Care, Convalescent Care, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Harrier Lodge have?

There are 65 Single Rooms.

What are the Facilities & Services at Harrier Lodge?

Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harrier Lodge to the centre of Whitstable?

1.5 mile(s) as the crow flies, distance by road may be significantly further.