Harrier Lodge

Thanet Way, Whitstable CT5 3FS
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9.9 78 Reviews
  • Harrier Lodge, Whitstable
Harrier Lodge provides expert residential, nursing and dementia care on a short-term and permanent basis. Each resident receives entirely personalised care that reflects their needs, interests and life history, enabling them to live each day the way they wish.

Friends and relatives can visit any time and chat to residents in the coffee shop, watch a film together in the cinema or be pampered in the hair and beauty salon. The lifestyle team ensures there’s a wide range of activities to enjoy, as well as entertainment and outings.

Bedrooms at Harrier Lodge are individually styled and beautifully furnished, and each room has en-suite facilities. Residents are welcome to bring personal items to make their room feel more like home.

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Care Provided by Harrier Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harrier Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,696
    • Self-Funded Residential Dementia Care from £1,786
    • Self-Funded Nursing Care from £1,936
    • Self-Funded Nursing Dementia Care from £2,026
    • RESPITE Self-Funded Residential Care from £1,696
    • RESPITE Self-Funded Residential Dementia Care from £1,786
    • RESPITE Self-Funded Nursing Care from £1,936
    • RESPITE Self-Funded Nursing Dementia Care from £2,026

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Harrier Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Harrier Lodge Reviews (78)

Total of 78, showing 21-40
9.9

Harrier Lodge has a Review Score of 9.9 (9.919) out of 10, based on 19 reviews in the last 2 years. Over all time Harrier Lodge has 78 reviews.

Overall Experience

  • 74
  • 4
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Date Published

78
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10
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59

Review from C B (Daughter of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is absolutely fantastic! The girls and guys who look after my Dad are so caring, professional and I can't thank them enough. It's like a five star hotel for the older person who can no longer live alone.
Brilliant doesn't cover it - thank you!

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Review from Christina B (Granddaughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff. Lovely big rooms. They have wheelchairs and baths and showers. The food is lovely and they always make sure they have lots of food and drink. There are plenty of activities but the residents aren't always alert enough to use them.
The garden is beautiful and the staff very friendly.
I would say sometimes the residents seem to just be sitting in the lounge without stimulation but the staff makes an effort to get them moving during the day. And there are films and music around. The garden could do with being more colourful with more bright and smelling flowers for residents would be my suggestion. But it is a good facility and they certainly feed everyone very well and know the residents by name and keep a good eye on them. very hard-working and caring staff who tailor things to the needs of residents. Just sometimes residents seem to lack stimulation and are sat a bit slumped in the lounge so having someone chat with them would be good. But the staff are busy and do make time to check.

Reply from Samantha Debenham, Personal Assistant at Harrier Lodge

Thank you for taking the time to provide feedback – we will share this with the team at Harrier Lodge. We would also like to thank you for your kind comments for our caring staff, food and lovely bedrooms. With regards to providing more stimulation for residents, we are pleased to say we have just employed another Lifestyle Coordinator and we are also recruiting for another post which we expect will make a positive outcome for residents at Harrier Lodge.


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Review from P B (Friend of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really well led home with compassionate staff who really do care about there residents having a big impact on many residents life’s at all times.
I’ve never seen such a clean and well organised team who engage constantly with residents a massive well done I must also mention the home manager who
delivers an exceptional experience through compassion and leadership.

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Review from J C (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Harrier Lodge enough for the amazing care they gave to my Dad during his 3 week rehabilitation stay after being in hospital.
All the staff were faultless in their friendliness, kindness and professional approach. With their TLC they prepared my Dad for that transition back to his own
home.
When myself and my sisters were looking for a suitable nursing/care home so many of the homes were going into lockdown and not taking new residents. In these worrying times of Covid Harrier's precautions were brilliant and very reassuring for the service users and their families.
The decor and facilities are also exceptional in the home.
I wouldn't hesitate to recommend Harrier Lodge to anyone who was looking for a home for their loved one.

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Review from Amelia M (Daughter of Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted Harrier Lodge following a fall at home. Her wellbeing has drastically improved following the great care and social interaction. She looks 10 years younger! The staff are very friendly, communicate effectively and always answer any queries immediately. I have nothing but praise
for the great care my Mother is receiving.

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Review from Alan B (Friend of Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's Mother, was admitted to Harrier Lodge following discharge from hospital. She has benefitted immensely from the care and social interaction - in fact she looks 10 years younger! The team are friendly and communicate effectively - nothing is too much trouble. Thank you.

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Review from P M (Niece of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care my uncle received during his stay at Harrier Lodge. I would like to thank all the staff whose care was exemplary. The care home is kept immaculate, and everything is delivered to a very high standard. The staff are so kind and professional, nothing is too much
trouble. I was so impressed at home we were kept informed of every aspect of the care. I would not hesitate in recommending this care home, and thank everyone for making my uncles stay so enjoyable.

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Review from K R (Friend of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the standard of care, facilities, cleanliness and staffing. Our friend has settled in very quickly and is happy in her new environment.

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Review from Tina L (Daughter-in-law of Resident) published on 7 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was placed at Harrier Lodge during lockdown after a short spell in hospital. As a family, we are delighted with the care and professionalism of all staff at the home. It was a very worrying time and the home made every effort to answer our questions and allow us to bring in personal
items (in line with their Covid policies) to help make the transition easier. My mother had been in a very anxious state for some time before entering Harrier Lodge, but she soon settled in and is now much happier.

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Review from Geraldine P (Daughter of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every staff member with who I have had contact has shown so much kindness and consideration, not only to my father but to me and my sister. Our welfare has also been thought about, which is really quite amazing.

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Review from Lisa F (Daughter of Resident) published on 3 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harrier Lodge provided excellent care for my mum during respite following a stay in hospital. All the staff are caring, professional and helpful which helped alleviate my stress during an unsettling period for my mum. My mum found the Covid self-isolation period difficult but the staff were always on
hand to support her throughout this period.

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Review from M B (Son of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic welcome when my dad arrived. Very efficient process. Lovely clean modern room. The food was brilliant throughout too. The staff were invariably kind and supportive and answered the phone quickly too. I was very impressed and grateful for all the support provided. No hesitation in recommending
Harrier Lodge. Thank you.

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Review from Francesca W (Granddaughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first decided that nanny needed more experienced care, we were all apprehensive about her move. Having visited nanny in her new home several times as well as seeing her on many zoom calls, I can say that she is really happy at Harrier Lodge. The staff are delightful and you can see that nanny
has a caring friendship with them. Thank you all for looking after nanny so well!

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Review from Kathy L (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoyed two weeks of respite care at Harrier Lodge in January 2021. I can honestly say that she received the most excellent standard of care. All the staff are professional, kind and caring. She came out of Harrier Lodge looking so well and happy. The accommodation is modern and to an extremely
high standard, my mother reported that the food was excellent. As a family we would definitely considering using Harrier Lodge for respite care in the future. I felt really reassured that she was being well looked after during the two weeks. Due to the Covid 19 situation, I was not able to visit my mother during her stay but Harrier Lodge were very flexible about when I was able to phone and speak to her. My mother really enjoyed her stay at Harrier Lodge! Thank you to all the staff!

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Review from Jan A (Daughter-in-law of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's mother, 93 and with dementia, lives in Harrier Lodge, Kent. We live in Evanston, Illinois, USA. We could not be happier that Mum is where she is, especially in these dreadful times when we may not be able to see her again for months to come. The care is superb, the place is clean, and from
what we see on the Facebook post pictures, Mum looks better than she has in a long time. We call her three times a week. She is always cheerful, and even though sometimes she's not too sure exactly where she is, she likes it there. It's such a relief to know she's safe, eating properly, and well looked after. The staff at Harrier is responsive to our inquiries, communicative and caring. We consider ourselves, and Mum, very lucky that Harrier is there for us.

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Review from Jane S (Daughter of Resident) published on 5 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was in the care of Harrier Lodge for 18 months and we couldn't fault the care she had. It was always a joy to visit her and all the staff also. The nursing care my mother received towards the end was exceptional and making it possible to visit her in her last days with this covid-19 about!
She was spotless, comfortable and looked after perfectly towards the end! Couldn't wish for better!

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Review from Sandra P (Niece of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was in a dreadful state before we found Harrier Lodge, we believe that she would have died before Christmas last year if we had not managed to get her in at such a beautiful place. Auntie has now been at Harrier Lodge for a year and there is a remarkable difference in her appearance and wellbeing.
She joins in activities, she is eating so much better and is extremely happy in her room with en-suite. She has made friends and is always saying the staff are amazing and extremely kind. Whenever the family contact Harrier Lodge the staff are extremely helpful. Auntie has never looked back since residing at Harrier Lodge she loves it and has no regrets at moving there. As a family, we now do not worry about her as we know she is in good hands and safe. She has her own phone and we can ring her at any time of day or night. Contact is of the utmost importance and there are no restrictions of days and times, other than Lockdown.

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Review from Gail N (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review because I feel that the care that my mother is receiving is exceptional. I would also add that all my interaction with care staff and support staff has been positive. Mother lives in Seashell suite, her room is large, bright with a wet room and access to a patio where on a warm
day, and when the Covid lockdown has passed, she is able to enjoy the garden and watch the birds. My siblings and I recently enjoyed a Zoom 'visit', arranged by my mother's carer. We all very much enjoyed seeing Mother and we could see that she enjoyed the interaction. Making this 'visit' available to us was so very much appreciated and I believe it shows how caring and transparent they all are. We all noticed how relaxed and animated Mother was and we could see the results of all the positive activities she enjoys daily. The family have no concerns about Mother moving into Harrier Lodge and we would like to thank all the staff for their commitment during these difficult times.

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Review from J S (Respite Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care I have received during my two weeks stay. All the staff have treated me with respect and dignity and with humour (when appropriate!). The room is a delight - light, spacious and very comfortable. The food is excellent with a varied menu and well prepared - delicious.
Thank you for the wonderful experience of a care home.

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Review from Paula V (Daughter of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Harrier Lodge for over a year. It is a wonderful home for your loved ones. Clean, modern facilities, amazingly caring staff and efficient professional administrative staff. Any issues or worries are promptly addressed by management. Excellent freshly made meals by innovative
chefs and laundry staff do an amazingly professional job. Cleaning staff keep everywhere immaculate. Social activities are available, particularly for the able-bodied. I have no reservations in recommending this well-managed care home.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Harrier Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Harrier Lodge is calculated as follows: ( (208 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 223 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harrier Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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