Harrier Lodge

Thanet Way, Whitstable CT5 3FS
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9.9 78 Reviews
  • Harrier Lodge, Whitstable
Harrier Lodge provides expert residential, nursing and dementia care on a short-term and permanent basis. Each resident receives entirely personalised care that reflects their needs, interests and life history, enabling them to live each day the way they wish.

Friends and relatives can visit any time and chat to residents in the coffee shop, watch a film together in the cinema or be pampered in the hair and beauty salon. The lifestyle team ensures there’s a wide range of activities to enjoy, as well as entertainment and outings.

Bedrooms at Harrier Lodge are individually styled and beautifully furnished, and each room has en-suite facilities. Residents are welcome to bring personal items to make their room feel more like home.

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Care Provided by Harrier Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harrier Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,696
    • Self-Funded Residential Dementia Care from £1,786
    • Self-Funded Nursing Care from £1,936
    • Self-Funded Nursing Dementia Care from £2,026
    • RESPITE Self-Funded Residential Care from £1,696
    • RESPITE Self-Funded Residential Dementia Care from £1,786
    • RESPITE Self-Funded Nursing Care from £1,936
    • RESPITE Self-Funded Nursing Dementia Care from £2,026

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Harrier Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Harrier Lodge Reviews (78)

Total of 78, showing 41-60
9.9

Harrier Lodge has a Review Score of 9.9 (9.919) out of 10, based on 19 reviews in the last 2 years. Over all time Harrier Lodge has 78 reviews.

Overall Experience

  • 74
  • 4
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Date Published

78
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19
59

Review from M B (Son of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top class care home, being new, it's like a 4 star hotel standard. Some day time carers go over and above their duties while attending to my dad. Food menus are very good - he loves the food here. Staff on the reception desk are very nice and so helpful. Nurses also keep a close watch on my dad. A very
good, all round care home.

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Review from Penny L (Daughter of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Harrier Lodge for some eight months now in the Driftwood Suite. The level of care and kindness continues to impress me every time I visit. Great facilities and plenty of activities to keep residents busy if they choose to participate. Personally, I am surprised that
they didn’t achieve an “outstanding” by the recent CQC assessment in at least one of the categories. I’m not sure they could do better in certain areas!
And now we have the coronavirus crisis. Again I continue to be impressed by the staff’s commitment and unfailing good humour in very trying circumstances. Relatives are encouraged to use Harrier’s video app number to keep in touch with their loved ones, which is so important to keep spirits up. I am so grateful to each and every one of the carers, nurses, management, admin staff, chefs and cleaners for literally putting themselves at risk every day to care for our relatives. You deserve a medal at the very least! Thank you!

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Review from Nicola R (Daughter of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother joined Harrier last summer and settled in very quickly. She has a lovely bright and airy room with everything she needs in it. The home is very nicely furnished and feels comfortable and homely. Everything is spic and span. The food is very good and there are lots of very well planned
activities from flower arranging and painting to ‘cuddle club’ and seeing baby chicks hatch. But most of all I have been so impressed with all the staff that work there. They are so kind and caring (something my mother often says herself). At this very difficult time of the coronavirus when we are unable to go in and visit, I feel reassured that my mother is being very well looked after and cared for. Thank you, Team Harrier.

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Review from M L (Daughter of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived at Harrier Lodge for many months now, and he is so happy living there. Everyone is so friendly and caring; he is looked after excellently. Chef's food is varied, and the menus are amazing. It is a 'weight off my shoulders' knowing Dad is happy and so well looked after.

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Review from T B (Grandson of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities - cater for lost of different needs.
Helpful staff and a happy environment.
Very clean and very impressed!
Lots of activities.

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Review from M R (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care which my mother has received at Harrier Lodge have been excellent. The staff are always happy, kind and caring, treating my mother with dignity.
Harrier Lodge goes out of its way to find those extra things which might be of benefit to people with dementia. This helps them to feel relaxed,
happy, safe and loved.
I would have no hesitation in recommending this care home and am delighted to have found Harrie Lodge.

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Review from K M (Daughter-in-law of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harrier Lodge is bright and clean with every detail perfectly thought out. The friendly and welcoming staff made a difficult time as simple and stress-free as possible.
It has been a huge relief for the family to know our relative is being so well looked after.

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Review from T S (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harrie Lodge is a modern, bright and clean care home without any of the problems associated. My mother is well cared for here and happy. All the staff are very pleasant and helpful.

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Review from Iain C (Son-in-law of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a geriatrician for 30 years and have taken care of people in numerous settings and in numerous care homes. The design here is excellent, open, airy and light. The staff are all friendly and eager to help and please. My father in law is so much better since he moved in and is very content to stay.

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Review from N S (Daughter-in-law of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy and comfortable here she has blossomed under their care. It's wonderful that we can visit at any time and that there is a welcome for us and our dog. It has been interesting to see that she has engaged more, the longer she has been here.

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Review from D S (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was reluctant to lose the independence of her own home but eventually became aware of her need for care. Harrier Lodge has been a perfect home for her. Community, engagement and care has been excellent. She is clearly enjoying her time here which is fantastic to see.

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Review from Karen J (Daughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been so happy since moving into Harrier Lodge. All the staff are really friendly and helpful. Has really made a difference to dad's life being there. Dementia is a horrible disease, and they are trying their hardest to make every day enjoyable for dad. Always so much going on, and dad's favourite
is the cuddle club visits. Keep up the good work, and keep dad smiling.

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Review from AES (Daughter of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As has been agreed by all the family and friends who have visited, the improvement is amazing; thank you.

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Review from B D (Son of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit my mum, I find the staff very friendly and welcoming, from the reception desk to all the staff who look after my mum. The staff are very caring and friendly to mum and nothing is too much trouble, especially since they have to look after so many other patients. If mum needs anything
special food-wise, it's not a problem and they will get her what she wants if available. Overall, the staff and room are very good and kept tidy by the staff. I would have no issue in recommending the home to friends.

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Review from Patricia S (Daughter of Resident) published on 6 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94 year old mother was admitted to Harrier Lodge following a fall which meant she was no longer able to live alone. The minute we entered the home, we knew Mum would be safe and happy there.
On her arrival, she was greeted by all the staff and made to feel special. Her favourite meals were always
available and her every need was attended to by caring staff with smiles on their faces. Nothing was too much trouble for them. She was always treated with the utmost respect and staff ensured her dignity was maintained throughout her stay.
Mum had not walked more than a couple of steps for over two weeks after her fall but within a couple of days, she had been encouraged to walk along a corridor with her frame, in spite of her broken wrist. I was amazed!
Sadly, she passed away, unexpectedly, after a short time but I will always remember the kindness shown, not only to her, but to all our family at such a difficult time and would not hesitate to recommend Harrier Lodge to anyone.

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Review from Sue F (Niece of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a pleasure to arrive at Harrier Lodge with a smiling face on reception, it sets the tone for the friendly atmosphere. It feels more as if you are entering a hotel than a care home, the furnishings are beautiful, everywhere is immaculate but the most important part is that the residents are treated
with the utmost respect. The staff are friendly nothing is too much trouble. What a great place to call home.

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Review from Francesca D (Great-Niece of Resident) published on 13 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harrier Lodge is a warm, welcoming place who make their residents feel valued and at home.
The home is beautifully decorated and there are many communal living rooms for residents if they want a break from their own rooms. There is a salon, cafe, cinema room and lovely garden with plenty of activities
and trips planned if residents want to join in.
The dining rooms are great spaces with some sea views and plenty of fresh varied food and the residents’ rooms are light and bright.


Each visit, the staff have been so friendly and checking that my relative has everything they need, even if just a cup of tea and slice of cake. They said that they have a wonderful relationship with all the staff who treats them with respect and gives them support and independence in equal measure.


I could not speak more highly of the home and I would certainly recommend it to any future residents and their families.


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Review from Paul V (Nephew of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since her arrival, my aunt, who is a very private person, has come out of her self and joins in the activities she likes, although still hesitates on others.
She has made friends and she loves her garden room.
The staff are excellent with her and she likes them ALL very much.
As a family, we very
pleased that Auntie is happy at the home and we are also happy that if she is having a bad day and we are not around, the staff are caring for her in the special way they do.

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Review from Tony P (Wife of Resident) assisted by family/friend published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my 2 weeks respite. Everyone was very kind and caring and my room was very comfortable. I enjoyed the activities, especially the exercise classes and thank all the staff for taking such good care of me.

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Review from B S (Husband of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased I found Harrier Lodge for my wife as her new home. Her wellbeing and happiness are vastly improved since moving from the previous care home. The difference is astounding. I feel relieved that she is living here. It gives me peace of mind. The activities provided are engaging and stimulating.
The quality and variety of food offered is excellent and my wife enjoys this. He rroom is kept to a high standard, that she is accustomed to. The staff team's care and attention are excellent. My wife and the other residents are well looked after.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Harrier Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Harrier Lodge is calculated as follows: ( (208 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 223 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harrier Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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