Harrier Lodge

Thanet Way, Whitstable CT5 3FS
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9.9 78 Reviews
  • Harrier Lodge, Whitstable
Harrier Lodge provides expert residential, nursing and dementia care on a short-term and permanent basis. Each resident receives entirely personalised care that reflects their needs, interests and life history, enabling them to live each day the way they wish.

Friends and relatives can visit any time and chat to residents in the coffee shop, watch a film together in the cinema or be pampered in the hair and beauty salon. The lifestyle team ensures there’s a wide range of activities to enjoy, as well as entertainment and outings.

Bedrooms at Harrier Lodge are individually styled and beautifully furnished, and each room has en-suite facilities. Residents are welcome to bring personal items to make their room feel more like home.

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Care Provided by Harrier Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harrier Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,696
    • Self-Funded Residential Dementia Care from £1,786
    • Self-Funded Nursing Care from £1,936
    • Self-Funded Nursing Dementia Care from £2,026
    • RESPITE Self-Funded Residential Care from £1,696
    • RESPITE Self-Funded Residential Dementia Care from £1,786
    • RESPITE Self-Funded Nursing Care from £1,936
    • RESPITE Self-Funded Nursing Dementia Care from £2,026

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Harrier Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Harrier Lodge Reviews (78)

Total of 78, showing 61-78
9.9

Harrier Lodge has a Review Score of 9.9 (9.919) out of 10, based on 19 reviews in the last 2 years. Over all time Harrier Lodge has 78 reviews.

Overall Experience

  • 74
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Date Published

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Review from Ann-Marie S (Daughter of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I moved Mum to Harrier Lodge in February of this year. At the time Mum was sad and generally speaking her Alzheimer's was deteriorating fast. She had lost a lot of weight and suffered a number of falls. On her first day when we showed Mum her new room, a young carer came to greet her,
followed by other management and care staff. This set the scene for what has now become the best environment we could hope for with caring and happy staff who are great.

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Review from C S (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so much happier since moving to Harrier Lodge. She is eating and drinking unassisted now - looks so much better - well cared for, well dressed and groomed. The staff at H L are attentive whilst also allowing my mother her own space. I feel much more relaxed about leaving my mother here
- knowing she is safe and well cared for. I am so glad my father and I decided to move her here, I think it is somewhere she would choose herself if able to.

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Review from Wendy K (Wife of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband continues to like living at Harrier Lodge. They pulled out all the stops when he was ill recently and helped facilitate his discharge from hospital. They gave us a wonderful evening for our Wedding Anniversary, making such an effort to make it special. Overall we continue to be very happy,
but on a more negative note, I do feel that the ratio of staff to residents is not enough now numbers have increased. I am happy to give examples if it would help.

Reply from Samantha Debenham, Personal Assistant at Harrier Lodge

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide your husband. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ 24 hours a day, seven days a week. However, we do take your concerns seriously and would like to thank you for taking the time to share your views - we will arrange for a manager at the home to get in touch and discuss this further with you in person.


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Review from Karen F (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harrier Lodge is a very clean and friendly home and was very pleased with the care for my Mum and helped her back on her feet. The food was good and the care for my Mum was excellent. Could not fault them in any way. The entertainment was good which the residents enjoyed and getting them together. The
staff were so helpful to me and my Mum. I can't thank you enough for making my Mum better to go back to her home, but will miss all the staff too.

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Review from Neal F (Son-in-law of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions are important Harrier Lodge comes across as being friendly and inviting. The staff are helpful, kind and empathetic. The hospitality shown to guests and visitors is first rate. The standard of care cleanliness and attention to detail are excellent. Residents are offered a wide range
of opportunity to interact together and partake in organised activity designed to both entertain and assist integration. Overall impressions are very positive although I do wonder if car parking facilities will be enough to accommodate all visitors when the home is fuller than it is just now.

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Review from Alice E (Granddaughter of Resident) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma has been at Harrier Lodge for three months now and the level of care continues to blow me away every time I visit. I regularly pop in during the week at different times and the care is consistent and personal. From the moment you walk through the door you know the residents are treated like
individuals. The range of activities and facilities are second to none.
This week when I visited, I found Grandma sat in the cinema room watching a film, chatting to a member of the entertainment staff. As I sat there for an hour (eating cake and drinking coffee) I witnessed the care given to everyone. The tenderness and time that was given to each person was incredible and reassuring. It is never an easy decision to make, however knowing Grandma is not only safe, she is pampered, her personality and wishes are respected, she has her dignity back and quite frankly is thriving. It is wonderful to see Grandma living her life to the fullest in her twilight years in such a loving environment.

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Review from M P (Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault anything about my stay at Harrier Lodge.
The food and care were first class. The room and the lounges were so comfortable. I had a really lovely stay due, as well, to the super staff.

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Review from Patricia J (Sister of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found everything and everyone in Harrier Lodge extremely friendly and helpful. The premises are wonderfully bright and clean.
The atmosphere is exceptionally bright and cheerful. All the care and attention was also extended to all family and friends visiting.

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Review from Dawn Q (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been extremely happy, well cared for and entertained.
He was fed well, always smiling and family that visited while he stayed were very content with his wellbeing. In fact, he wanted to stay longer. He had dementia and he seems to have improved.

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Review from Cyril W (Relative of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harrier Lodge is like home from home. It's more like a 5-star hotel than a care home. From the moment you enter, you are greeted by the friendly staff and made to feel welcome.
The café on the ground floor is a welcome sight with a coffee machine and the cakes are to die for. The place is clean, the
staff are friendly. What more could you ask for? 5*

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Review from Jan A (Next of Kin) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy that our next of kin is at Harrier Lodge, the staff (all) are wonderful in the way they look after her and she is very happy and contented. So that makes us also very happy.

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Review from W V (Niece of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant experience for both aunty and the family. Very good atmosphere in the home. All staff are friendly and caring. There appears to be plenty of activities and I know aunty particularly enjoys the cinema and her walks round the gardens.
Her room is very pleasant and housekeeping is very good.
I feel very comfortable knowing that she is at Harrier Lodge.

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Review from Lisa L (Daughter of Resident) published on 10 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Harrier Lodge quite terrified after being in hospital for 2 weeks.
The staff and management were able to calm and reassure Mum that she was in a safe place, this settled her almost immediately.
The rooms are excellent and the care beyond expectation.
As a family we feel privileged
to have found such a high quality home for Mum to stay.

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Review from Lena D (Granddaughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the team enough for supporting me in moving my Grandad into Harrier lodge at such short notice. At such as stressful and emotional time for my family and my grandad the team ensured we were included and supported throughout the whole process. I feel assured that my Grandad is safe, happy
and comfortable in his new home. The home itself is beautifully designed and immaculately cleaned. Thank you so much.

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Review from Les D (Son of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I selected Harrier Lodge as the Care Home for my Mother due to it's proximity to where I live. The level of care and respect given to my Mother since she arrived at the beginning of the year is above and beyond the level I had expected.


All the carers who have attended to my Mother on both the residential

and more recently nursing side have been amazing, it gives me and my family great relief that she is being taken care of with the respect and dignity for someone with Dementia requires, to be able to look after various residents on a daily basis with differing needs means you have to be pretty special to keep smiling and positive when at times your having to deal with challenging situations.


The home itself has wonderful facilities which include a great cinema room with a bar I hasten to add! There is also a sensory room that the residents can interact with to keep exercising the grey matter.


Thanks to all the staff and management.


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Review from Alison W (Daughter of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the team at Harrier Lodge highly enough in the care and attention they paid to my mother and the support they gave me. The people are all gentle, kind, efficient, caring and fun. The food is excellent and the chef even accommodated my diet on the day I had lunch. The rooms are so well
equipped, and spacious, and the sitting and dining rooms well laid out and cheerful. Of course, it is the staff that carry the day in a care home, and the staff here are simply wonderful. Congratulations Harrier Lodge, you are setting the standards to which others aspire.

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Review from Valerie S (Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is the best I have ever been in. Staff are really nice, the best I have come across.

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Review from Rosemary B (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was given a very warm welcome by all the staff when she joined the Harrier Lodge community last week.


Everything is absolutely superb, the surroundings, the facilities, the food and most of all the kindness of everyone.


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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Harrier Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Harrier Lodge is calculated as follows: ( (208 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 223 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harrier Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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