Smyth Lodge

2 Frognal Avenue, Sidcup DA14 6LF
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9.9 80 Reviews
  • Smyth Lodge, Sidcup
The team at Smyth Lodge in Sidcup delivers the best in residential, nursing and dementia care. All aspects of residents' care are fully personalised to their needs, preferences and wishes.

This purpose-built home offers a luxury lifestyle with the latest facilities, including a café, cinema room, and a hair and beauty salon. Each bedroom has en-suite facilities and is beautifully furnished with a nurse call system and TV.

Residents are supported to live fulfilling lives, with daily group and one-to-one activities tailored to their interests. The Smyth Lodge lifestyle team also organises outings and visits from entertainers, and the chef-led catering team serves a choice of restaurant-quality food.

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Care Provided by Smyth Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracey Cheeseman (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Smyth Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,804
    • Self-Funded Residential Dementia Care from £1,894
    • Self-Funded Nursing Care from £2,044
    • Self-Funded Nursing Dementia Care from £2,134
    • RESPITE Self-Funded Residential Care from £2,014
    • RESPITE Self-Funded Residential Dementia Care from £2,104
    • RESPITE Self-Funded Nursing Care from £2,254
    • RESPITE Self-Funded Nursing Dementia Care from £2,344

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Smyth Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Smyth Lodge Reviews (80)

Total of 80, showing 41-60
9.9

Smyth Lodge has a Review Score of 9.9 (9.902) out of 10, based on 32 reviews in the last 2 years. Over all time Smyth Lodge has 80 reviews.

Overall Experience

  • 72
  • 8
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Date Published

80
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32
48

Review from Sarah G (Niece of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Celebration of a 60th diamond wedding anniversary for my uncle and aunt. All staff are amazing and could not be more helpful. They all go out of their way to take great care of my uncle. They made a wonderful day for my aunt and uncle's 60th wedding anniversary and for friends and family to celebrate
their special day. Truly wonderful home and staff.

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Review from J S (Daughter of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Smyth Lidge has been our saviour. My dad came here for two weeks of respite care. We could not have asked for better. The care, staff, activities and desserts are outstanding. The staff have gone above and beyond for my dad, and I'm extremely grateful. My dad has been very happy here, and the staff
should be very proud of themselves.

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Review from Cecily B (Daughter of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It wasn't easy making the decision to put Mum into a care facility, but now that we have, we've realised it was definitely the best thing to do. The staff are all amazing and are taking great care of her. She has done more in the past three weeks than she has in the past year and has constant stimulation
and people to talk to, reassure her and care for her.

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Review from A E (Wife of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff kind, helpful and caring both towards my husband and me.
Telephone queries were answered promptly and coherently.
All members of staff made a point of making contact with my husband and reassuring us at a difficult time of transition between respite care and ongoing permanent
care in another home.

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Review from A K (Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very enjoyable, excellent three weeks. I have been very happy, and all the staff, carers and entertainers have been very kind, attentive and friendly all the time. Will definitely be back every time my daughter is away. Thank you to all.

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Review from E P (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend Smyth Lodge Care Home enough. Our Mum went into the home for respite care after two nasty falls and was so happy and well cared for she has not returned home. The carers were excellent at keeping in contact with the family and let us know how Mum was settling in. Our Mum continually
tells us how lovely and kind the staff are and how happy she is in her new home. It was not an easy decision to move Mum into care, and Smyth Lodge helped both Mum and all of us as a family. Mum is happy and safe, and we can ask no more. Thank you to everyone at Smyth Lodge.

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Review from Janis T (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father was at Smyth Lodge for a brief period, the level of care and professionalism was greatly appreciated by myself and my brother. Unfortunately, he recently passed, but it was made a lot easier to bear just knowing that he had someone with him at the very end and was always made comfortable
and out of pain. The level of nursing care he received made his last days a lot more comfortable, and as I don’t live near, I was always made aware of every stage. I have no hesitation in recommending this home to anyone looking for a suitable place for a member of their family. All members of staff are helpful, even in these trying times, and are always available for any problems which may arise. My dad, due to his frailness, did not join in a lot of the daily activities, but they are there if anyone wants to participate, and the staff really do go the extra mile to make sure residents have plenty to do.

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Review from Lucy T (Daughter of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who has dementia, is a resident at Smyth Lodge, and from the first instant, they have treated him with care and respect. Since Covid begun, it has been difficult for everyone, and Smyth Lodge has handled the situation very well, ensuring the residents are occupied and cared for whilst lockdown
is in place.
Every member of staff that I have met have been friendly, and I know that my father is being well cared for. The activities that my father joins in with allows him to socialise with the other residents, which is so important for his mental health.
When my father appeared to be unwell they took the decision of calling an ambulance (as a precaution), and I am so very grateful that they did as whilst the ambulance crew were in attendance, my father had a heart attack and without them being there, I very much doubt my father would still be here.
A big thank you to all the other staff who are caring for my father.

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Review from Annette R (Daughter of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Smyth Lodge since September 2019. She settled in well and has been very well cared for. It was just five months later that Covid struck and lockdown happened. This meant that we were unable to visit, but we felt that Mother was being well looked after, and we were able to continue
communicating by phone and WhatsApp. The staff had to put in a lot of extra work to cater for the needs that relatives could no longer take care of. An activities team was set up, which has been wonderful in providing a variety of creative ideas to keep the residents entertained and occupied. My mother was particularly sorry that she could no longer go to Church, but the Church has provided recordings of the services, and the carers have made sure that she is able to see them on the big screen. When there are problems, the staff communicate them promptly and are very helpful in sorting things out. I am very happy with all aspects of the care provided by the home.

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Review from Lesley F (Daughter of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Smyth Lodge since 1st September 2021, and I have nothing but praise for the excellent care she has received. The staff are very caring, and as my mum has dementia, we are very grateful that her carers keep us informed about how Mum is getting on. Her room is bright and well kept,
as is the whole Lodge, Mum constantly praises the food. The whole home is coping well during the pandemic.

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Review from M A (Daughter of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Smyth Lodge since June 2019, and she is extremely happy. The staff are very caring, and nothing is too much trouble. There are plenty of activities for the residents if they want to join in. My mother says the food is very good, and the staff give her plenty of attention. The home
has coped extremely well during the pandemic.

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Review from Alf W (Son of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since April 2021 and settled in extremely well. The staff have accommodated his requirements with professionalism, humour and respect. They communicate with family promptly when required, and their monthly updates on matters of staffing, Covid-19 updates, and resident entertainment
are informative. My father is happy and is able to build good relationships with members of staff.

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Review from G M (Son of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that we have dealt with at Smyth Lodge have been helpful, courteous and generous with their time, particularly in helping arrange the transfer of our mother from a local hospital to the care home. First impressions of the home with regard to maintenance and cleanliness are excellent. There
is a sense of calmness around the building, and the demeanour of the residents is very reassuring. Thank you for your help so far.

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Review from Sandra G (Sister of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Smyth Lodge continues to offer great care with patient and kind staff. My sister is looked after extremely well, and I have peace of mind when I leave after a visit, knowing that she is safe and well cared for.
Staff are always friendly, happy to say hello, even though I know they have a difficult
job to do.
The activities are amazing and bring joy to the residents and the families who see them on Facebook. (Especially good for the members of the families who live abroad).
It is lovely that we can now go into the home to visit, the staff have managed the Covid crisis very well, and my family and I are very grateful that they have been kept safe.
The atmosphere in the home is warm and caring.

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Review from Pauline H (Daughter of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Smyth Lodge since the 7th of August this year. As soon as we viewed Smyth Lodge, we knew mum would be comfortable. Her room is lovely with her own little patio. The staff are all very caring, when I visit I am made to feel welcome. She has her own en-suite and a carer will help
her to shower and dress. Mum enjoys her meals and has gained some much-needed weight. The activities are varied, mum has joined in most of them and she enjoys having her hair done, also a pedicure. She has people to talk to or privacy.

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Review from D A (Friend of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst visiting a friend in respite care we found the place and staff very welcoming, helpful, and friendly.

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Review from E B (Sister of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident since November 2019 and is very happy here. He is very well cared for, and the staff treat him with respect and dignity. The staff are extremely caring, and my brother is well looked after in every aspect.

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Review from K C (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Smyth Lodge at the end of January after a spell in hospital. Everything was done to make Mum feel settled and after the initial adjustment period, Mum has settled well. The staff have all been great. Mum suffers from dementia and knowing she is safe and well cared for in every way gives
us real peace of mind. It is difficult in these Covid times which makes it hard for us to spend as much time with her as we would like, but she is doing lots of activities and looks healthy and happy.

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Review from Amanda H (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been looked after so well at Smyth. She is comfortable and feels she is pampered every day. Unfortunately, Mum suffers from dementia and has mobility problems, but her needs are catered for on a daily basis, and a variety of suitable activities are in place to keep her motivated. Just a few
recent activities have included ‘crufts’, ‘world book day’, ‘60’s afternoon’ alongside games and physical activities on a daily basis.

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Review from Suzanne S (Daughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Smyth Lodge since September 2019. I can’t praise them highly enough. The staff are extremely caring and mum is well looked after in every aspect. Please do not go by it’s current CQC rating as this is extremely unfair.

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Smyth Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Smyth Lodge is calculated as follows: ( (342 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 376 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Smyth Lodge is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Tracey

Tracey Cheeseman

Job Title: Home Manager

I’m a qualified general nurse and I’ve worked in nursing since the 1980s. I worked in emergency nursing for 20 years before moving into social care, first managing a small home and then managing larger homes. Before joining the Smyth Lodge team I was managing a 120-bed home.


I feel strongly that I and my team are here to help residents to live their best life. It’s important to see them as holistic people. They’re a husband or wife, brother or sister, a mum or dad or a best friend. There’s a lot we can learn from them.


I love hearing residents and colleagues laughing together. Humour is so important. I enjoy engaging with my team, with the people we care for and with their loved ones. I enjoy combining my nursing skills with being a leader. I believe that being a nurse – and a home manager – is an honour.