Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Smyth Lodge has a Review Score of 9.9 (9.902) out of 10, based on 32 reviews in the last 2 years. Over all time Smyth Lodge has 80 reviews.
Review from Diane A (Wife of Resident) published on 25 November 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from K W (Son of Resident) published on 23 October 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Stephen B (Son of Resident) published on 22 October 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from J H (Wife of Resident) published on 2 September 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from E R (Niece of Resident) published on 3 February 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from K P (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M R (Niece of Resident) published on 10 December 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from D W (Respite Resident) assisted by family/friend published on 19 September 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Personal Assistant at Smyth Lodge
We’re grateful for your feedback and are pleased with the positive comments and scores for the care and support we provide. Regarding your medication, we are sorry that you feel that it was not distributed on time. All medication is given to our resident within the therapeutic window time of 15 minutes. We know that sometimes residents are used to taking medication on the exact time every day and that this is quite specific, but as you can appreciate, it is difficult for us to do so in the environment we are in, but we do our utmost to make sure it is exact. Nonetheless, we do take your concerns and feedback seriously and will look into this further. We would like to thank you for taking the time to share your views.
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Review from Peter B (Son of Resident) published on 18 September 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M B (Partner of Resident) published on 12 September 2019
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Overall Experience
5.0 out of 5
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Review from J A (Nephew of Resident) published on 12 September 2019
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Overall Experience
4.0 out of 5
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Review from C B (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Christine M (Wife of Resident) published on 27 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Lisa S (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Yvonne W (Friend of Resident) published on 1 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from J B (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Debenham, Personal Assistant at Smyth Lodge
Thank you very much for your feedback – we’re extremely pleased to hear your positive comments about the team, facilities and environment here at Smyth Lodge. It is important to us that our management team are visible to residents and relatives and they do take time out every day to walk around the home to ensure this is maintained. We do however take your concerns seriously and your comments have been passed on to the home manager who will discuss this further with you in person.
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Review from June C (Respite Resident) assisted by family/friend published on 11 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Debenham, Personal Assistant at Smyth Lodge
Thank you very much for your positive scores around the care and support we provide at Smyth Lodge. We appreciate your comments about activities and would like to reassure you that we have recently appointed a full-time lifestyle coordinator and are in the process of recruiting another, so we hope you will see an improvement to the daily activity programme we provide residents very soon. We are glad you enjoyed the food but sorry to hear that you felt there was not enough choice. We take great care in our menu planning to offer a variety of choice for residents, however, if there is nothing to suit your tastes we are more than happy to create a meal plan that will meet your individual requirements. Thanks again for your feedback and taking the time to leave a review. We hope to see you back a Smyth Lodge again in the future.
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Review from L M (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Suzie H (Daughter of Resident) published on 23 April 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Hazel L (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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The Review Score of 9.9 (9.902) out of 10 for Smyth Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.902 for Smyth Lodge is calculated as follows: ( (342 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 376 Ratings = 4.902
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Smyth Lodge is based on 32 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 32 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Nov 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
I’m a qualified general nurse and I’ve worked in nursing since the 1980s. I worked in emergency nursing for 20 years before moving into social care, first managing a small home and then managing larger homes. Before joining the Smyth Lodge team I was managing a 120-bed home.
I feel strongly that I and my team are here to help residents to live their best life. It’s important to see them as holistic people. They’re a husband or wife, brother or sister, a mum or dad or a best friend. There’s a lot we can learn from them.
I love hearing residents and colleagues laughing together. Humour is so important. I enjoy engaging with my team, with the people we care for and with their loved ones. I enjoy combining my nursing skills with being a leader. I believe that being a nurse – and a home manager – is an honour.
