Cramond Residence

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for taking the time to share your experience at Cramond Residence. We are delighted to hear that you and your wife had a restful and positive respite stay with us and that our team provided attentive care throughout your time here. Ensuring that all our residents, whether short- or long-term, feel comfortable and well looked after is a top priority, so your kind words are greatly appreciated.We also sincerely appreciate your constructive feedback. Your comments regarding the shower controls, bedside lamp switches, and call bracelet button are invaluable, as they highlight areas where we can improve accessibility and convenience for our residents. Additionally, we will review our breakfast service to ensure meals are served in a way that maintains their temperature and quality.Your insights will be shared with the relevant teams, and we will strive to make improvements where possible. We hope to welcome you back in the future.Kind Regards

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for taking the time to share your heartfelt review of Cramond Residence. We are delighted to hear that your husband received excellent care during his recovery, and we truly appreciate your kind words about our dedicated staff and the quality of our services. It is our mission to provide a supportive and nurturing environment for all our residents, and it is wonderful to know that we met your expectations. We will certainly pass along your compliments to our team, especially to the staff member you mentioned. Your recommendation means a great deal to us, and we look forward to welcoming you and your husband back should you need our services in the future.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for taking the time to share such a glowing and heartfelt review. We are deeply touched by your kind words and honoured that your mum felt so at home during her time with us. It's wonderful to hear that she often thought she was staying in a hotel - that is exactly the warm and welcoming atmosphere we strive to create for all our residents. It means so much to us to know that the bonds our staff formed with your mum made her feel special and part of a family. These relationships are the heart of what we do, and we're so glad they brought comfort and joy to her time here. We're also pleased to hear you appreciated the different spaces we provide for residents and their loved ones to connect, from the homely lounges to the cafe with its endless supply of hot drinks and freshly baked cakes. Thank you for recommending Cramond Residence so highly. It was an honour to care for your mum, and we will always cherish the memories of her time with us.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for taking the time to share your experience since your dad moved to Cramond Residence. We are truly grateful for your kind words and are delighted to hear that you and your dad have been impressed with the care and environment we provide. Our team is dedicated to ensuring that every resident feels comfortable, respected, and well-cared for, and its wonderful to know that their kindness and understanding have made a positive impact on both your dad and your family. We are also pleased to hear that you appreciate the beauty and comfort of the residence and its various spaces. Your recommendation means a great deal to us. It reinforces our commitment to providing the highest standard of care and a nurturing environment for all our residents. Thank you again for your trust and support. We are honoured to be part of your dads care journey and look forward to continuing to meet his needs with compassion and excellence.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your heartfelt and thoughtful review of Cramond Residence. We are truly delighted to hear that you and your family are having such a positive experience with us. Your kind words about our staff and facilities mean the world to us. We take great pride in ensuring that our residents and their families feel valued and cared for, and it's wonderful to know that this has been your experience. It warms our hearts to hear about your dad's 94th birthday celebration and how our team made it a special moment for your family. Creating a family-like atmosphere is something we strive for every day, and stories like yours inspire us to continue providing the best possible care.Thank you again for your support and trust. We look forward to continuing to serve your dad and your family with the utmost dedication and compassion.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your kind review! Were delighted to hear that you found our residence comfortable and our staff kind and welcoming during your recovery from knee replacement surgery. It's wonderful to know that you enjoyed the variety of food and felt supported by our rehabilitation facilities and team. Your recommendation means the world to us, and were so glad we could be a part of your recovery journey. Wishing you continued health and strength as you move forward!

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for your glowing review! Were thrilled to hear that you feel that your loved one had such a positive experience at Cramond Residence. Our team takes great pride in providing professional, compassionate care and ensuring every detail contributes to a comfortable and enriching stay. It's wonderful to know you appreciated the medical care, dining, accommodation, and activities, as well as the hair and spa treatments. Hearing such kind words inspires us to continue delivering the highest standard of care. Thank you for trusting us with your loved ones respite care it was truly a pleasure to support them!

Reply from Sally Howie, Group Marketing Manager at Cramond Residence

We are truly delighted to hear that your loved ones experience at Cramond Residence has been so positive. Our dedicated team takes great pride in fostering a friendly and professional environment, and it means a lot to know that it's recognised and appreciated. We're glad you found our rooms to be of high quality and suited to your loved ones needs, and we're especially pleased that they enjoy the variety and quality of our meals. Creating a warm, engaging atmosphere where residents feel at home is at the heart of what we do, and it's wonderful to hear that the sense of community has made a difference for your loved one. We strive to keep life at Cramond Residence vibrant with a range of internal and external activities, as well as offering spaces like our TV and library rooms to enhance residents' leisure time. It's also great to hear that you enjoy our newsletters, which we put together to keep everyone informed and connected. Thank you again for your kind words.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your glowing review! We're thrilled to hear that your rehabilitation experience with us was so positive. We take great pride in providing personalised, compassionate care tailored to each residents unique needs, and its wonderful to know that you felt truly supported during your stay at Bonaly House. Our team is dedicated to making Cramond Residence feel like home, and its heartwarming to hear that our team and daily routines, from meals to coffee and cake moments, contributed to your recovery and comfort. We wish you all the best in your continued healing journey and hope you look back fondly on your time with us. Thank you again for your kind words!

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you so much for your kind words and for taking the time to share your positive experience. We are truly honoured to have your trust in caring for your loved one and it means the world to us that you and your family are happy with the care we provide. Our team is dedicated to creating a warm and supportive environment and knowing that we are making a difference is incredibly rewarding. We will continue to strive for excellence in all that we do, ensuring that your loved one feels safe, comfortable and cared for. If there is ever anything more we can do for you or your family, please don't hesitate to reach out. Thank you again for your wonderful feedback!

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your personal care experience following your hip replacement and we're so glad to have been part of your recovery journey, and we wish you continued health and mobility. The team is dedicated to creating a supportive and caring environment, not just for our residents but for each other as well, and it's great to see that reflected in your experience. Your feedback is incredibly valuable and encourages us to keep up the good work. We're proud to have such compassionate and committed individuals like you on our team. Thanks again for your kind words and for all that you do to make our care home a wonderful place.

Reply from Ross Bijak, General Manager at Cramond Residence

Thank you for sharing your feedback. We deeply regret that your experience at Cramond Residence did not meet your expectations. Your concerns are important to us, and we take them seriously as we strive to provide the highest quality of care. We would like to apologise for any distress or inconvenience you and your mother experienced. We aim to create a safe, comfortable, and nurturing environment for our residents, and it is very disheartening to hear, in your experience, that we fell short of this goal on this occasion as it is extremely unusual for us to experience a review of this nature. We would have appreciated the opportunity to address and rectify your concerns at the time that they occurred, and will now conduct an internal review to understand what happened, and how we can improve our services. As part of this process, we would appreciate the opportunity to discuss your concerns in more detail. Please contact me directly at your earliest convenience to discuss further.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for sharing your detailed review of Cramond Residence. We're delighted that your respite care stay was so positive that you extended it for an additional two weeks. Our team is committed to providing exceptional care, and it's wonderful to know you found the staff helpful and attentive to your needs, including arranging timely medical appointments and prescriptions. We're glad you appreciated the prompt meal service in your room and the variety of food. We will continue working closely with our chef to accommodate all dietary preferences. It's great to hear you benefited from the transportation service to your dental appointments and enjoyed the outing to the garden centre. We're pleased the weekly physio sessions were useful for your recovery from sciatica, and that you made good use of our beautiful garden and walking path. Thank you again for your feedback. We look forward to welcoming you back to Cramond Residence in the future.