Cramond Residence

49 Cramond Road North, Cramond, Edinburgh EH4 6NQ
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9.8 102 Reviews
  • Cramond Residence, Edinburgh
Cramond Residence is located in the tranquil village of Cramond.

Opened in 2018, this established care home can accommodate up to 74 older people in luxurious and comfortable surroundings.

It offers the finest standards of care for older people including nursing, respite, dementia care and post operative rehabilitation. Health professionals work with residents, families and carers to thoroughly assess individual needs and prepare a bespoke care plan to promote physical and mental wellbeing and independence.

This may include physiotherapy, specialist dementia care, wound management, activities or a nutritional and balanced eating plan.

The home is comprised of nine separate houses each of which with eight or nine en-suite bedrooms, shared lounges, dining rooms and activity rooms. The home also has a fine dining room where families can hold celebrations such as an anniversary, birthday or simply just a family get together.

The houses are designed and themed after well-known areas in Edinburgh.

There is also a hair and beauty salon, cinema, library, physiotherapy area and a delightful reception area with coffee and snacks available.

The home has a wide range of activities on offer to support people to have the happiest, active and fulfilling lives. High quality, seasonal food is freshly prepared by two chefs to be nutritionally balanced and to cater for all tastes and dietary requirements.

Offering a warm homely atmosphere, friends, families and loved ones are always welcome to enjoy quality time together.

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Care Provided by Cramond Residence

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Walker Healthcare Ltd
  • Person in charge
  • Ross Bijak (Manager)
  • Admission Criteria
    • Ages 52+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cramond Residence

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,475 – £2,750
    • Self-Funded Residential Dementia Care £2,475 – £2,750
    • Self-Funded Nursing Care £2,475 – £2,750
    • Self-Funded Nursing Dementia Care £2,475 – £2,750
    • RESPITE Self-Funded Residential Care £2,950 – £2,950
    • RESPITE Self-Funded Residential Dementia Care £2,950 – £2,950
    • RESPITE Self-Funded Nursing Care £2,950 – £2,950
    • RESPITE Self-Funded Nursing Dementia Care £2,950 – £2,950

  • Please contact Richard Annan at Cramond Residence in order to discuss current availability.
  • (these prices are only a guideline, please contact Cramond Residence to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cramond Residence Reviews (102)

Total of 102, showing 61-80
9.8

Cramond Residence has a Review Score of 9.8 (9.832) out of 10, based on 26 reviews in the last 2 years. Over all time Cramond Residence has 102 reviews.

Overall Experience

  • 93
  • 7
  • 1
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Date Published

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Review from A R (Power of Attorney of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I placed a gentleman, who I hold welfare power of attorney for, to the Cramond Residence Care Home for my peace of mind whilst I was on holiday. The Cramond is a lovely care home where I knew he would be cared for and comfortable.
The client liaison manager is very approachable and available to answer
any questions we had and all the staff that I met were friendly.
When I collected, after his stay, he said that he had liked his room, enjoyed the food very much and had had company. He had been taken out, in a minibus, to a park and had enjoyed helping a visitor set up for an Oktoberfest that had been organised.
The Cramond is the place that if you found yourself in need of residential care, is where you would hope to be able to go to stay. The option of respite care is a very good chance for someone to get used to a new place and invaluable for carers who need this help.
It is also reassuring to know that there is dementia care and end of life available if circumstances change and so a home for life.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Thank you for your kind words; we appreciate you taking the time to share your experience with us. We are happy to hear that you have found Cramond Residence to be the perfect place for the gentleman you hold power of attorney for. Our client's satisfaction is our priority, and we pride ourselves on our exceptional service. Thank you again for your valuable feedback, and we look forward to seeing you again. Kind regards.


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Review from Frank M (Respite Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I stayed at Cramond Residence Care Home for a week in November 2021 while our kitchen and wetroom were being replaced.
We are both in our late 60s and fairly mentally alert, but I am paraplegic and need a good deal of assistance, morning and night.
We had a wonderful stay and we will certainly
return in the future if we have need of respite.
The building and furnishings are excellent and it feels like a cross between a good class hotel and a very comfortable home.
The food was very good and the menu choices varied for every taste.
Tea, coffee, cake and biscuits were available all the time.
However, the best thing about Cramond is undoubtedly the people. The staff are so nice, truly friendly and very professional.
Not only were we treated like favoured guests but we saw staff treating every other resident in the same way.
I could list a hundred small kindnesses that we received.
My career was in residential care, so I know how good it is.
Thank you all.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Dear Frank, it was a pleasure providing our care to you and your wife. Thank you for taking the time to leave us such a fantastic review. We are glad you enjoyed your stay and feel our staff provides care with kindness and compassion. We hope you will come to see us again in the future. Kind regards.


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Review from David V (Power of Attorney of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well run care home with high standards of care, catering, cleanliness, staffed by experienced and able staff. From the warmth of the reception staff to the abilities of those who work behind the scenes, this is an exceptional place.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Dear David, thank you for taking the time to review Cramond Residence. I am glad to hear you feel it is an exceptional place to live in and that you trust our provision of care and services are of high standards. I will pass on your compliments to our team. Kind regards.


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Review from C C (Daughter of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

July 2021, my mum went into Cramond Residence Care Home for respite as she has vascular dementia. The staff are very professional and caring; they made her very welcome. Cramond Residence is like a five-star hotel, every need is catered for. After a few weeks, my family decided it was the correct place
for my mum to be. My mum has settled in well, she keeps the staff on their toes with her antics, she also enjoys participating in some of the daily activities. My dad has also spent some time in respite at Cramond Residence Care Home. I am sure Cramond would be our first choice for my dad. I highly recommend Cramond Residence Care Home.

Reply from Christian Daraio, Client Liaison Manager at Cramond Residence

Dear Carol, thank you so much for taking the time in order to review Cramond Residence – I will relay your valuable and kind feedback to the team. We are absolutely delighted that your Mother has settled in so well at Cramond and is enjoying participation in our in-house lifestyle activity program. It is truly a privilege to look after your Mother in our home, and we would be equally pleased to welcome your Father to join her in due course. Kind regards.


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Review from Karen S (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In June 2021, Dad and I found ourselves thrust into the unknown and scary world of trying to find a suitable care or nursing home for him, and were quite overwhelmed. Dad is 96 years old, has dementia, and we had just lost Mum. I made enquiries into several homes, but was immediately impressed by Cramond
Residence. We decided he would stay for 4 weeks' respite and then review the situation. For the first 2 weeks, Dad had to isolate in his room, according to guidelines. Which was a hard start for him but made all the more easier by the wonderful and caring staff who looked after his every need. He was then allowed his freedom and could choose if he wanted to partake in the numerous activities offered, have his meals in the dining room or walk around the lovely garden. His respite period is now over and we have made the decision that this will be Dad's new home. It's one of the hardest choices I have had to make, and still early days, but I believe he couldn't be in safer or more caring hands.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Karen, thank you for your very positive review of Cramond Residence. We are delighted that you feel Cramond Residence has cared for your dad in a very positive way. It has been and is our pleasure to care for him, and we are delighted he has settled in so well.
I will make sure your positive feedback is passed onto the team. Best wishes, Eileen.


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Review from Anne R (Sister of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was diagnosed with frontal lobe dementia in September 2019. She needed 24-hour care. She was admitted to Cramond on 17th December 2019 and very sadly died there on June 1st 2021. She was very happy there, every one of the staff were wonderful and she was looked after so well I wanted the best
care for her and she certainly got it at Cramond Residence.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Anne, thank you for the positive review of the care delivered at Cramond Residence. It was a pleasure for us to look after your sister and following admission she very quickly established herself in the hearts of all the staff.
She is sorely missed and we still feel the lack of her presence in the home. I will pass on your kind words to all the team. Best wishes.


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Review from Sally H (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband passed away two years ago and since that time I have been living on my own, which has been extremely difficult, particularly since my husband and I had only just moved to Scotland. A short time before he died, Cramond was recommended to me by a friend of my son, who is an A&E consultant.
Cramond is wonderful and the friendships I have made here have given me a new life.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Sally, thank you for your very positive review of our service. It has always been our pleasure to have you come and stay at Cramond Residence and we are delighted to know how happy you have been here. Best wishes.


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Review from Ana F (Friend of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was my service user and friend's 83rd Birthday and a visit to her twin sibling who is a Cramond Resident was organised a while ago. On our arrival, I was very saddened that there nothing prepared. Both of them have advanced dementia. I was surprised that the twin residing at Cramond was not dressed
for the occasion, also during our 1-hour visit nothing was offered to them on their special day. To be honest I am disappointed and upset.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for submitting a review of your experience with Cramond Residence. We were extremely concerned by your comments, and therefore conducted an internal investigation into such allegations – including conversing directly with the family referenced in your review to establish their views on the matter. Following our internal review, we (and our residents’ family members, who were present on the day in question) were bemused by your recollection of events, which do not mirror the exceptionally high standards of care provided at Cramond Residence. Should you wish to discuss your allegations further, please do not hesitate to contact me directly. Kind regards, Eileen.


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Review from E S (Respite Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I enjoyed my stay although very dissatisfied regarding total services due to government restrictions.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for taking the time to review Cramond Residence in what we know are trying times. We are disappointed that you haven't been able to enjoy the full range of services available at Cramond however our focus is, at this time, on keeping everyone safe and the environment Covid-free.
We are very glad that you enjoyed your stay apart from the restrictions and we thank you once again for choosing Cramond Residence. Please be assured of our best attention should you choose to return. Best wishes, Eileen.


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Review from Elizabeth H (Daughter-in-law of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience at Cramond Residence has been excellent and professional. An urgent assessment and admission was carried out in order to provide care for my 95-year-old mother-in-law with a broken wrist. Her stay was intended to be a short stay and during her four weeks, she tells us she was cared for
with great professionalism and sensitivity. This admission was during lockdown. She had several tests for the virus and we were confident that the staff were being tested very regularly. My mother-in-law has thoroughly enjoyed the quality of care, the company and friendliness of the staff, excellent meals and the great comfort of her surroundings. All arrangements for her care were thoroughly and sensitively discussed.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Elizabeth, it is very rewarding to read how positive your mum’s interaction was with Cramond Residence. In these challenging times, we are more aware of the difficulties for our residents and try to mitigate where possible. I will pass on your very positive comments to the team. Thank you very much for taking the time to review Cramond Residence - Eileen


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Review from Morna D (Resident) assisted by family/friend published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the standard of accommodation. The staff were all extremely friendly and helpful. I thoroughly enjoyed being involved in the activities on offer. The cuisine on offer was excellent. I enjoyed the variety of sitting areas that were available. The garden is a lovely place to
be on a nice day.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your lovely review of our service. We are delighted you enjoyed your time at Cramond Residence, even with the current restrictions due to the pandemic.
We wish you all the best for the coming year. Best Wishes Eileen.


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Review from L K (Respite Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recovering from an operation and booked myself in for two weeks. I am leaving here on much better form than when I arrived. I have felt safe, comfortable, cared for and well fed etc. But above all "Safe". I live alone so the facilities here, care and company have been very welcome.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your very positive remarks which are appreciated greatly. We are particularly pleased that at this time of uncertainty you felt safe.
We will pass on your kind words to the team. Best wishes, Eileen.


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Review from Lynn T (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 6 weeks in respite here and once released from the mandatory 2 weeks isolation she thoroughly enjoyed her stay. She enjoyed integrating with the other residents and found the staff all very approachable and caring. She was very impressed with the facilities and the food. She enjoyed
the variety of activities that were on offer.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for reviewing our service and for the positive comments made. We are pleased to hear that your Mum enjoyed her time at Cramond Residence and we were very pleased to have had the opportunity to facilitate her respite stay here. Best Wishes, Eileen.


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Review from Aldo P (Son of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has advanced dementia and uses a wheelchair. She arrived in the dementia wing of Cramond Residence six months ago in the middle of lockdown, and so spent her first 14 days there quarantined in her room as a routine precaution. Throughout that time and since, she has been very well looked after
and regained lost weight. The staff are very attentive, motivated and conscientious in making sure my mother is clean, comfortable, well-fed, entertained and smiling. There's a good staff/resident ratio, which makes for a smooth operation and a happy team with a good deal of laughter with the residents. I haven't seen any signs of stress among staff even when my mother is being challenging, as dementia patients sometimes are. There's an excellent level of communication with me in person, on the phone, by video call, email or via the Care Planning website and app, which provides very detailed updates throughout each day and night. The residence is very well appointed and immaculately clean.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for your very positive review of our service here at Cramond. Your appreciation of the staff will be passed on to them. It is a challenge for families particularly at this time to keep contact and we are pleased you are finding this working for you and Mum.
We value feedback to help us to constantly review and improve our service so we very much appreciate your comments.


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Review from Stephen D (Son of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have been more impressed with the care our father received during his short term stay at Cramond Residence after a hip operation. He suffers from dementia and was left traumatised from a problematic stay in a badly run hospital, but the staff at Cramond helped immeasurably in settling him
in and abating his anxiety and stress. They were very engaged in keeping us in the loop about his care and progress, and one carer, in particular, was a wonderful help to our father. The staff went above and beyond to secure our father's favourite tipple when they realised they didn't have it in stock.
The standard of the facility itself is very high and like that of a five-star hotel, and the range of activities means our father was engaged and kept mentally stimulated. Our father was able to come home earlier than expected and we put this down to the care he received. We highly recommend it.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your very kind words in appreciation of Cramond Residence and the staff. It was a privilege to look after your father and see him return to a former healthier condition and be able to return home. I will pass your kind words onto the staff, who will really appreciate you taking the time to do this. Best wishes.


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Review from M S (Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to lockdown the home is having a difficult time so entertainment cannot be normal but is doing its best. Activities have to be limited.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for taking the time to review our service and we are delighted your experience is very positive. We appreciate the difficulties the Covid crisis has brought to all but especially to the care home sector. It is our hope that as lockdown eases we will be able to once again offer a full program of activities for our residents. However, this will take time and in the meantime, we will continue to improvise and offer what we safely can. Kind regards, Eileen Gray.


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Review from Sean C (Son of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live a long way from my mum, the choice of respite care for her was very important. The Crammond Residence is without a doubt a first-class home. My mother has stayed on several occasions, and the friendly and attentive staff have always made her feel valued and at home. The quality of facilities,
food and care is superb. I would not hesitate to recommend this home for either respite or full-time care. I would also consider myself most fortunate if I was lucky enough in my old age to spend some time here myself! Thank you, Crammond Residence.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your extremely positive review of our service. We will pass on your comments to the our team who will be delighted. Thank you for taking the time to review Cramond Residence. Kind regards.


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Review from Peter S (Son of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Cramond Residence in March 2020, having visited several nursing homes in 2019, and deciding that Cramond was her preference. She's been happy with her choice - delightful and capable staff, excellent food and pre-dinner drinks, super rooms - very modern, spacious and well equipped.
Cramond really feels like a smart hotel, with plenty of quiet space to sit and chat. I've been hugely impressed by the staff, and how they have coped during the Covid-19 challenges. I certainly feel that my Mum is in safe hands.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your very positive review of our service. We are delighted you feel your mum is in safe hands here at Cramond, we strive to establish this, especially at this uncertain time.
Thank you for taking the time to review Cramond Residence and we will ensure your comments are passed to our staff. Kind regards.


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Review from David F (Brother of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident for 6 months until she died at the end of March 2020. I have nothing but praise for the quality of the nursing care she received throughout her time in the residence. As she suffered from dementia she frequently required assistance with the most elementary procedures. The patience
of the staff was extraordinary whether it was a strictly a nursing matter or simply the use of the telephone.
As a frequent visitor to the Residence I was always made to feel very welcome and nothing was ever too much trouble if I wanted to have a discussion about any aspect of her time there.
I should like to make a comment which I hope will be taken constructively and not critically.
At the end of my sister's life I did not see her due to Lockdown for her last few days. I was allowed in just after she had died; I thought it might have been kind if I had been allowed in, say, an hour earlier before she had died.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your positive review of our service, we will ensure staff are made aware of your comments. This is an extraordinary time in which we are living and we do take on board how you felt about the lockdown situation which unfortunately we had no control over – we do take your comment constructively and always use feedback to help improve our service going forward. Kind regards, Eileen.


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Review from Pam D (Cousin of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was in Cramond Residence for six months. The care and attention that was given to her was excellent. She suffered from dementia and cancer and needed a lot of support and guidance. Nothing was too much trouble for the staff, they were very caring indeed. I live quite a distance away and when
I came to see her I often had a meal in the care home with her. Again that was no trouble and always very enjoyable. We appreciated being able to share a meal with her in privacy.
As my cousin deteriorated and got weaker, the care she got could not be faulted, it was obvious how fond of her the staff were. Also they were always happy to chat to us and answer any of our questions.
We were very sorry not to be able to visit her during lockdown when she was getting weaker but understand why.
Thank you for the care given to her.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for your positive review of our service. It was our privilege to care for your cousin and we appreciate how distressing the last days were with lockdown.
It is helpful to us when reviewing the service we give, to have such positive feedback about our staff and how they supported the family. Thank you.


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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Cramond Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.832 for Cramond Residence is calculated as follows: ( (273 Excellents x 5) + (24 Goods x 4) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 304 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cramond Residence is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Mar 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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