Cramond Residence

49 Cramond Road North, Cramond, Edinburgh EH4 6NQ
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9.8 102 Reviews
  • Cramond Residence, Edinburgh
Cramond Residence is located in the tranquil village of Cramond.

Opened in 2018, this established care home can accommodate up to 74 older people in luxurious and comfortable surroundings.

It offers the finest standards of care for older people including nursing, respite, dementia care and post operative rehabilitation. Health professionals work with residents, families and carers to thoroughly assess individual needs and prepare a bespoke care plan to promote physical and mental wellbeing and independence.

This may include physiotherapy, specialist dementia care, wound management, activities or a nutritional and balanced eating plan.

The home is comprised of nine separate houses each of which with eight or nine en-suite bedrooms, shared lounges, dining rooms and activity rooms. The home also has a fine dining room where families can hold celebrations such as an anniversary, birthday or simply just a family get together.

The houses are designed and themed after well-known areas in Edinburgh.

There is also a hair and beauty salon, cinema, library, physiotherapy area and a delightful reception area with coffee and snacks available.

The home has a wide range of activities on offer to support people to have the happiest, active and fulfilling lives. High quality, seasonal food is freshly prepared by two chefs to be nutritionally balanced and to cater for all tastes and dietary requirements.

Offering a warm homely atmosphere, friends, families and loved ones are always welcome to enjoy quality time together.

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Care Provided by Cramond Residence

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Walker Healthcare Ltd
  • Person in charge
  • Ross Bijak (Manager)
  • Admission Criteria
    • Ages 52+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cramond Residence

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,475 – £2,750
    • Self-Funded Residential Dementia Care £2,475 – £2,750
    • Self-Funded Nursing Care £2,475 – £2,750
    • Self-Funded Nursing Dementia Care £2,475 – £2,750
    • RESPITE Self-Funded Residential Care £2,950 – £2,950
    • RESPITE Self-Funded Residential Dementia Care £2,950 – £2,950
    • RESPITE Self-Funded Nursing Care £2,950 – £2,950
    • RESPITE Self-Funded Nursing Dementia Care £2,950 – £2,950

  • Please contact Richard Annan at Cramond Residence in order to discuss current availability.
  • (these prices are only a guideline, please contact Cramond Residence to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cramond Residence Reviews (102)

Total of 102, showing 81-100
9.8

Cramond Residence has a Review Score of 9.8 (9.832) out of 10, based on 26 reviews in the last 2 years. Over all time Cramond Residence has 102 reviews.

Overall Experience

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Review from William (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has stayed in the Cramond Residence twice now in the past twelve months for respite or recuperation from falls at home and both times the standard of care has been outstanding. Being modern and fairly new it's extremely well designed and feels more like a five-star hotel than a care home with beautiful
rooms and excellent facilities. The staff were all very caring and friendly and always took time to have a good chat with mum no matter how busy they were at the time. I really can't praise them enough. Her appetite and weight were not good at all before she visited -especially after a hospital stay - but the food at Cramond was absolutely excellent and she thoroughly enjoyed it including all the home baking. All the meals were very well nutritionally balanced which greatly helped her recovery too and she gained weight both times. Mum also had physiotherapy twice a week while she was in which also substantially helped her recovery and walking. I would highly recommend it.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your very positive review of Cramond Residence. We are delighted that your Mum had such a positive experience here on both occasions and we will pass on your kind remarks to our staff. Thank you for taking the time to review and we hope to be of assistance again should the need arise. Kind regards, Eileen.


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Review from Antonia P (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Cramond for over a year and has flourished in a welcoming and friendly environment there. The level of medical and general care and the one-to-one support has been excellent, with plenty of time for regular interaction with staff members. His room is comfortable and
bright with good bathroom facilities. Equally important are the many comfortable communal spaces where he can interact with other residents and meet friends and family (albeit not in the COVID-19 crisis).


The food at the care home is excellent with a good choice of tasty and nutritious meals. The ability to book the dining experience and share special occasions with family and friends has proved very successful and has been greatly enjoyed by my father.


I would particularly emphasise the flexibility of the staff, ensuring that his individual needs are met. He has been supported to pursue his academic interests in the home which is very important for his wellbeing.


Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for your positive comments and review. We are delighted to be able to support your Father in his academic interests and staff get much fulfilment out of assisting him to pursue these. It is such a rewarding experience for all and he is an inspiration to us.
I will pass on your positive remarks to the staff. Kind regards, Eileen.


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Review from Jeanette R (Respite Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a week at Cramond for planned respite care. My room was immaculate, bright and very comfortable. The staff were very good, kind and helpful. Lots of activities from which to choose, so I was never bored. The menus were faultless with plenty of variety and good quality. I am happy to recommend
Cramond.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you for your positive feedback and kind words. We appreciate you taking the time to do this, and we will pass on your comments to the staff. Kind regards.


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Review from Catherine T (Sister of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Cramond Residence now for six months and we as a family are very happy with everything about this Home. All staff from managers, carers and all other staff have been wonderful.
We have never had any complaints about anything or anyone. I really cannot praise the staff enough.
It’s such a relief to see your relative so well looked after.
From the time you enter the building, you are made very welcome. Reception staff are all so friendly and helpful. The cafe area is a great idea and very welcoming for visitors and residents alike and the Fine Dining is superb. We have been lucky enough to book it for my sister’s birthday. The catering staff here were so attentive and helped to make our day so special.

Reply from Eileen Gray, General Manager at Cramond Residence

We are very pleased to be able to support your sister with her needs. Your positive review encourages us in the fact we are achieving what we set out to achieve.
Thank you for taking the time to review Cramond Residence and I will pass on the very positive comments to the staff teams. Kind regards, Eileen.


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Review from Fiona (Daughter of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cramond Residence, in my opinion, provides the highest possible professional care for its residents: nursing; welfare; recreational; wellbeing; out-sourced clinical.


Cramond Residence presents itself as a select boutique hotel and lacks any hint of institutional touches associated with standard care

facilities. The level of decor, furnishings, en-suite rooms, public/socialising areas is second to none.


Outside of the Covid-19 lock-down, the daily programme of activities and visits was varied and regular.


Cleanliness and hygiene are key.


Catering is of a high standard and for those residents who enjoy a pre-dinner drink, and wine with their meal in restaurant-style surroundings, all is provided at Cramond Residence.


The staff, at every level, appears to be committed to providing the best possible support and care for residents. Interaction with and communication by staff with family members are regular and informative, as well as having dynamic access to all information on the app.


Reply from Eileen Gray, General Manager at Cramond Residence

Dear Fiona,
Thank you for taking the time to review Cramond Residence and thank you for your very positive feedback which is greatly appreciated by all. We continue to strive to maintain and improve our service to our residents and feedback is always welcome. Eileen.


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Review from Matthew D (Son of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We spent a long time selecting a suitable nursing home for our Father. We looked at six and there was only one other that came close to Cramond. The reasons for choosing Cramond were the following:
1. It is extremely new and the standard of rooms is extremely high in terms of space and quality of fittings.
All rooms are en-suite with bathroom facilities spacious.
2. It does not feel like a nursing home, more like an upmarket hotel.
3. Corridors are very wide.
4. Dining room is lovely and rooms for sitting with our Father are very comfortable.
5. Very impressed by our initial meetings with all staff.
Our Father has been at Cramond since Dec. 19 and our initial impressions and feelings have proved to be accurate. There is plenty of staff to care for the residents and they treat the residents extremely well and with dignity. There are plenty of organised activities for the residents to join in with. It is expensive but then it is probably the best in Edinburgh.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Matthew,
Thank you so much for this positive review. It is our pleasure to work to ensure that residents in Cramond Residence receive the very best care we can offer, we rely on feedback from residents and relatives to ensure we are always striving for this.
We very much appreciate your positive comments.
Eileen.


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Review from Charlotte C (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently staying at Cramond Residence and is having respite care. This is her second visit in the last 12 months, having loved her first visit. Being able to have her spend a few weeks at a time in Cramond has been a great support for her and also a massive relief for our family. She is
extremely well looked after, the staff are fantastic and the food and facilities are excellent. It's a real break for her and an opportunity for us all to recharge the batteries, knowing she is in great hands. Her second visit was arranged very last minute when we felt she needed extra support. The Charge Nurse responsible for client liaison was absolutely fantastic and was able to arrange a place for my mother in less than 24 hours. We were able to go through all of her medical history over the phone and the Charge Nurse quickly assessed the level of support and care she needed to have in place for her stay. Many thanks to the whole team!

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for your positive feedback and I am glad the experience was so positive. We try very hard at Cramond Residence to make the transition from deciding to come in, to actually coming in, as smooth and problem free as we can. Your Mother is a delight to have and we were very happy to welcome her back again. I will pass your encouraging comments back to the team. Kind Regards, Eileen


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Review from F M (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cramond Residence has been my mum's home for 1 year - in that time, I have been extremely happy with the level of care and all staff levels are excellent and I have peace of mind that mum is safe and well cared for. Well done Cramond Residence.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for your kind words and for taking the time to review our service. I will pass on your comments to the staff who will be very grateful.
Your Mum was one of our first residents in Cramond and a year plus on, it is so good to see how she has fitted in but manages to maintain her individuality which is what we have strived for.
Kind regards - General Manager


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Review from A H (Brother of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was one of the first service users in the facility and has always been treated with the utmost care and attention. The staff are very friendly and helpful and nothing is too much of a problem for them. A warm welcome awaits you at reception and there is always a hot drink available after
your journey to the residence. Keep up the good work.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for your kind words. I know the staff will be very pleased. It is and has been our pleasure to care for your brother. Thank you for taking the time to review our service we greatly appreciate it. Kind regards, Eileen Gray


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Review from Caroline O (Daughter of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cramond Residence provides a very high standard of care to residents, in luxurious and attractive surroundings. The atmosphere is warm and welcoming, for residents and visitors alike, and my father and stepmother are enjoying their new home since moving in a year ago. The rooms are spacious and well-appointed,
the meals first-class, and there are a variety of stimulating and fun activities available.
The staff is excellent - everyone so attentive and caring, and cheerful. They go out of their way to please and to make life as easy and comfortable as possible for my father and stepmother - no request is too much trouble.
For family members living thousands of miles away, it is very helpful and reassuring to be able to follow daily care reports using the app.
We are so thankful that our parents are in such good hands.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you so much for your kind words, and we are especially delighted the family feel reassured with the care and support we provide. It is an absolute pleasure to have your father and stepmother with us in Cramond and to have the valued input, your father, in particular, has given. I will make the teams aware of your feedback.
Best wishes.


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Review from S S (Respite Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I were in separate rooms opposite, roughly in a passage. He has Alzheimer's. I have mobility problems. We had had a similar week in early July. I was exhausted. I needed nursing attention for a leg injury (8 weeks ago, currently having a district nurse). He needed tablets plus an Alzheimer's
patch. I found all the staff very kind and understanding, particularly considering the psychological problems I am having in view of my situation. I was extremely low and their attention helped me to cope with my difficulties. I do not prefer to "recommend" care as it depends so much on the ability to pay for that care.

Reply from Eileen Gray, General Manager at Cramond Residence

Hello Shirley, it has been a privilege to care for yourself and your husband. Thank you for your comments about the kindness of our staff and their levels of understanding of your situation. We will be sure to pass on your comments to the team. Kind regards, Eileen.


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Review from Lesley L (Daughter of Resident) published on 13 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last few months at Cramond Residence. She was always cared for with dignity and respect by very professional and friendly staff who she enjoyed getting to know. The home is beautifully furnished and is extremely welcoming to all family members - her grandchildren really enjoyed visiting
there too.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Lesley. It was a privilege to care for your Mum and be part of her final weeks. Your Mum displayed such dignity throughout her journey and was an inspiration to us all. Thank you for your excellent feedback, we will make sure to share this with the team. Kind regards, Eileen.


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Review from Jean I (Friend of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cramond Residence provides a high standard of palliative care. On visiting regularly I am impressed with the staff from all areas. They work well as a team. The standard seems very high overall areas and the communication between staff, residents and relatives is excellent.

Reply from Eileen Gray, General Manager at Cramond Residence

Thank you Jean for your lovely comments. At Cramond Residence we have strived to provide a very high standard of care in all areas including palliative care. I have made the team aware of your comments and they are delighted we have achieved our goal on this occasion. Thank you.


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Review from Jill C (Daughter of Resident) published on 14 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Cramond Residence 6 months ago with dementia. This was a difficult transition for the family as he had always stated he would never leave his home.
He settled in quickly and this was down to the magnificent staff who are very caring and trustworthy. Dad is extremely fond of all
the staff and he has been referring to Cramond as his home.
The rooms are perfect and he thoroughly enjoys his meals.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Jill, thank you for your kind words. We are so pleased your father has settled in well, and we are delighted to hear that he refers to Cramond Residence as his home. We will ensure our staff are made aware about your lovely comments. Kindest regards.


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Review from Julie C (Niece of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always pleasant and kind.
Always has a nice atmosphere when we visit.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Julie, thank you for your kind words about our staff team and the atmosphere in the home. Kindest regards.


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Review from Judith L (Sister-in-law of Resident) published on 14 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic home from home for those needing respite care. It does not feel like a care home, more like being in one's own home. Care and nursing second to none.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Judith. Thank you for your kind words about our home and the care we provide. We are glad we have been able to provide the care needed. I will be delighted to share your comments with the team. Kindest regards.


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Review from Jane M (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the care that my father receives at Cramond Residence. The residence and staff are first class and my father comments continually about the kindness from the staff.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Jane, thank you so much for your lovely feedback. It is a privilege to look after your father and we are so pleased he is happy here with us. I will be delighted to share your comments with the team; I know they will be very grateful of your kind words. Kindest regards.


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Review from Susan B (Daughter of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our parents could no longer stay at home on their own (even with support services) it was vitally important that we find somewhere we knew would be a 'home from home' with the care and infrastructure that they would be comfortable with. We were lucky enough to find the Cramond Residence while it
was still under development but the aspirations of the Residence gave us confidence and our parents moved there in October 2018. This move has been made as easy as possible and our parents have their personal effects to create a homely feel. The care and attention of the staff is paramount and without exception, everyone is caring, attentive and has a genuine interest in maintaining the highest of standards for our parents and for us. We are able to check on their progress remotely and are always contacted if there is a change. This gives us peace of mind knowing our parents are happy, have social stimulation with staff and other residents and means a great deal. A visit is strongly recommended.

Reply from Eileen Gray, General Manager at Cramond Residence

Hello Susan, thank you so much for your lovely feedback. It is a privilege to look after your parents and we are so pleased they are happy here with us. I will be delighted to share your comments with the team; I know they will be very grateful of your kind words. Kindest regards.


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Review from Kate (Wife of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the second time my husband spent a week's respite in Cramond Residence. As on the previous visit he was very well looked after and enjoyed the experience.
It helped that on both occasions he was given the same room. The care staff were all most helpful and the room he had was so well appointed
with every mod con.
There had been a query about medication but that was resolved by phoning our own doctor. The visitors were treated to the same level of courtesy as residents.

Reply from Eileen Gray, General Manager at Cramond Residence

Dear Kate. Thank you for your kind words about our staff team and the care that we provide. It was a pleasure to have your husband join us again and we are glad we have been able to provide the care he needs. I will be delighted to share your comments with the team. Kindest regards.


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Review from Ros L (Daughter of Resident) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cramond Residence oozes luxury and attention to detail and the staff are simply out of this world and are bright and courteous. From the moment you walk through the door, the atmosphere is relaxed, warm and friendly and my siblings and I are extremely grateful for the wonderful attention our parents
receive. Nothing is too much trouble. Meals are carefully prepared and presented (with wine if desired), and home baking is hard to resist! Meals can be taken in one of two dining rooms, or in their rooms if required. Our parents have their own landline so we don't have to go through the switchboard to talk to them. We are able to access their care files online and can see what they've eaten, what sort of night they've had and what activities they've been up to; an invaluable facility for relatives abroad. The activities are varied and interesting and they've been to Cramond Kirk on two occasions. The garden, once it has had time to mature, will be a wonderful place to relax in the sunshine.

Reply from Eileen Gray, General Manager at Cramond Residence

Hi Ros, thank you so much for your lovely feedback. Looking after your parents is a privilege and the staff team will be very appreciative of your kind words. Kindest regards.


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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Cramond Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.832 for Cramond Residence is calculated as follows: ( (273 Excellents x 5) + (24 Goods x 4) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 304 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cramond Residence is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Mar 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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