Please contact Richard Annan at Cramond Residence in order to discuss current availability.
Cramond Residence has a Review Score of 9.8 (9.832) out of 10, based on 26 reviews in the last 2 years. Over all time Cramond Residence has 102 reviews.
Review from Leslie G (Daughter of Resident) published on 20 February 2019
Submitted via Website •
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Reply from Eileen Gray, General Manager at Cramond Residence
Hi Leslie, thank you for taking the time to provide your review of Cramond Residence. We are delighted that your father has settled in well and that you find the Residence to be of a high standard. We will share your kind feedback with the team. Kindest regards.
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Cleanliness
Treated with Dignity
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Value for Money
Review from Neil R (Son of Resident) published on 20 February 2019
Submitted via Website •
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Reply from Eileen Gray, General Manager at Cramond Residence
Hi Neil, thank you for your kind words about our staff team and the care that we give. It is a pleasure to look after your father and we are glad that he is settling in well. Kindest regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.832) out of 10 for Cramond Residence is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.832 for Cramond Residence is calculated as follows: ( (273 Excellents x 5) + (24 Goods x 4) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 304 Ratings = 4.832
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cramond Residence is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Mar 2023
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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