Falkland Grange Care Home

Monks Lane, Newbury RG14 7RW
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9.6 103 Reviews
  • Falkland Grange Care Home, Newbury
Falkland Grange Care Home opened in 2019 and provides residential, dementia, nursing and respite care for individuals living in Newbury and the wider Berkshire area. As with all Porthaven care homes, the team at Falkland Grange provide 24 hour support for their residents in an environment purpose-built for care. A place to live well, residents at Falkland Grange have their own generously sized bedrooms with private en suite wetrooms as well as various communal living and dining areas to enjoy. All residents at Falkland Grange also benefit from access to the home's cinema, hair and nail salon, activities and wellbeing room, café for catching up with loved ones and private dining room for celebrating special family occasions. With activities on offer seven days a week, there is no shortage of entertainment for residents at Falkland Grange, who can also choose to spend their time in the home's secure and spacious gardens.

Care Provided by Falkland Grange Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Astill (Regional Director)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Falkland Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.


Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at any time.


  • Parking
  • Ample parking available on site.


Falkland Grange Care Home Reviews (103)

Total of 103, showing 1-20
9.6

Falkland Grange Care Home has a Review Score of 9.6 (9.630) out of 10, based on 35 reviews in the last 2 years. Over all time Falkland Grange Care Home has 103 reviews.

Overall Experience

  • 82
  • 15
  • 2
  • 2
  • 2

Date Published

103
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Overall Experience  Overall Experience 5.0 out of 5

Thank you all for your excellent care for my father. He came to Falkland Grange Care Home for a 2-week respite whilst I had an operation and then decided to stay due to the lovely staff, excellent facilities, great food and a good selection of activities. Thank you for looking after me too!

Reply from Rebecca Lucas, Home Manager at Falkland Grange Care Home

It is great to hear we were able to assist you and your father during your recovery. It is lovely to have your father with us, and we look forward to catching up next time you visit!


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Overall Experience  Overall Experience 4.0 out of 5

The activities are good. Staff are friendly. Care seems appropriate.

Reply from Sue Astill, Regional Director at Falkland Grange Care Home

Thank you for taking a moment to leave us your feedback.


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Overall Experience  Overall Experience 4.0 out of 5

Excellent staff all round. Good activities and amazing care is always shown to our friend.

Reply from Sue Astill, Regional Director at Falkland Grange Care Home

Thank you for taking a moment to leave us a review.


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Overall Experience  Overall Experience 1.0 out of 5

I am writing to express my disappointment with the recent changes at Falkland Grange, my dear friend once lived. It's with a heavy heart that I must bring these concerns to others considering this to be a good care home. During my last visit, I noticed a stale odour upstairs, which I reported to the
receptionist downstairs. Unfortunately, I found his response to be rather dismissive. This encounter, coupled with the overall decline in the home's atmosphere, prompted me to share. Falkland Grange has seen many staff changes recently, including several outstanding carers, management who were friendly and attentive. The warmth and cleanliness that once characterised the home seem to have diminished significantly. I have observed growing dissatisfaction among residents and families. The care staff previously provided excellent support for my friend, who lived with dementia, but due to recent changes, family felt it necessary to relocate her. It's very sad to see the large decline in the home.

Reply from Sue Astill, Regional Director at Falkland Grange Care Home

We are sincerely sorry to hear that you feel this way. Our new Home Manager would welcome the opportunity to discuss these concerns directly with you to ensure that we continue to provide our usual excellent standard of care.


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Overall Experience  Overall Experience 5.0 out of 5

Falkland Grange goes the extra mile to care for their residents. Not only do they do all the essential caring and wellbeing duties professionally, they also stimulate them with many extra curricular activities that give the residents a sense of engagement with the community. There are visits by children
who sing; experts bringing animals in to stimulate the audience, and local events taking place. There is bell ringing and carol singers at Christmas too.
All relatives are encouraged to be involved in events and talks and attend as many as they can. The staff at Falkland Grange are friendly and open to discussion about all things that matter to the family members they care for.
I often pop in for coffee and a chat with my father and the friends he has. My father enjoys his time there, and is safe and well looked after. Thank you

Reply from George Radoicovici, Home Manager at Falkland Grange Care Home

Thank you for your fantastic feedback. Our team work hard to ensure our residents have plenty to do and can enjoy activities tailored towards their hobbies and interests, so I am glad to hear your father has been taking part in all our home has to offer.


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Overall Experience  Overall Experience 4.0 out of 5

I have visited many Care Homes over the past 20 years as three members of my close family have needed to move into care. From our very first visit my son, daughter and I were very impressed with the manner in which we were treated and the warmth shown to us by all the staff as we walked around the home.
Since my husband moved into his lovely room we have been very impressed. Many staff made a visit to his room and introduced themselves to him and have subsequently continued to engage him in conversation. We feel he is well cared for and very safe in the environment. The Activities Team have taken an interest in his interests and are eager to encourage him to get involved. We are of the opinion that Falkland Grange is the right place for him. Thank you everyone.

Reply from Sue Astill, Regional Director at Falkland Grange Care Home

Thank you for your kind words. It is fantastic to hear you feel your husband is safe and well cared for with us. We are incredibly lucky to have such a brilliant team who care about each and every one of our residents and enjoy taking time getting to know them as individuals.


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Overall Experience  Overall Experience 5.0 out of 5

Falkland Grange is a beautiful care home. I have my old brother with Dementia and my mother with Parkinson both have moved here in the last few weeks. So far I cannot fault this home all the staff are so helpful. Last Sunday we booked the family room to have dinner for all the family, the head Chef
was great, he was so helpful and made sure we had everything we needed.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for taking a moment to leave us a review. I am glad to hear you are happy with our home and that you enjoyed taking advantage of our lovely private dining room recently!


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Overall Experience  Overall Experience 4.0 out of 5

Overall, a very good service provided by Falklands from what we have experienced thus far. The rooms are wonderful like a hotel to be honest and the common room areas are wonderful. I was so pleased to see the range of activities that are available to the residents to make their stay mentally active
and stimulating. They do all they can do to make your loves ones stay as enjoyable as possible. Very pleased that my auntie was lucky enough to get a place. The overall level of care and service is fabulous. I wouldn't hesitate to recommend the care home.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to leave us a review of your experience of Falkland Grange, I am so pleased that you were very pleased your auntie lived with us, and that you wouldn't hesitate to recommend us.


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Overall Experience  Overall Experience 5.0 out of 5

My Father moved into Falkland Grange and all the worries of living alone and looking after himself disappeared. The staff have the approach that "nothing is too much trouble", which he really appreciates. He finds chatting and joining in activities with other residents mentally stimulating.

Reply from Carla, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to leave us a review. I am so pleased that your father was able to live with us without his previous worries. It is great that our teams approach as nothing being too much trouble. I will pass on your feedback which I am sure they will be pleased to hear.


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Overall Experience  Overall Experience 5.0 out of 5

I had a very brief visit but was warmly welcomed by friendly staff and happy residents. Lots of activities are put on for residents with plenty of options available for them. Cracking cups of tea and a really lovely garden.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for leaving your review of our home. We hope you will visit again soon and sample some of our fantastic cakes alongside the cup of tea.


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Overall Experience  Overall Experience 5.0 out of 5

I found the staff to be very welcoming and contributed to the warm and friendly environment of the home. I particularly enjoyed the gardens, it was a lovely place to visit on our visit. Very impressed overall.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to leave us a review of your experience at Falkland Grange. I am delighted that you have found our team to welcoming. We are very proud of our home and we get great pleasure from reading such lovely reviews.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Falkland Grange for nearly four years, during which time as a dementia sufferer her faculties have declined. What hasn't declined is the quality of care she receives. Irrespective of their role, the staff are all positive, professional and supportive. This creates a wonderful environment
for my mum to live in, a place she loves and where she feels safe, secure and respected. I don't live locally but have complete peace of mind that my mum is receiving both the best possible care and the best possible quality of life. I visit on random days/times and whenever I arrive the friendly atmosphere and excellent standard of care are always consistent. As is the support I am given, providing information and discussing my mum's needs. I cannot speak highly enough of the care home - it is exceptional. I would recommend Falkland Grange to anyone who wants their relatives to be well looked after, a home from home. I look forward to my visits enormously.

Reply from Carla, Home Manager at Falkland Grange Care Home

Thank you so much for leaving us this wonderful review of our home, and staff. It is really important to me that every resident feels safe, secure and respected so to read this makes me so happy. We have a wonderful care team who will be so pleased to read your review. You are always welcome to visit, and I can highly recommend our cakes, if you haven't already tried them, for your next visit.


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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has received exceptional care since coming to Falkland Grange. His individual needs are catered to and he is treated with dignity and care. The activities arranged for residents are varied and interesting. The food is top-notch! We have only ever been greeted and treated warmly as family
members.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for taking a moment to leave such a lovely review. At Falkland Grange, we strive to create an environment where our team feel like an extension of your family, so it is great to hear you feel you have been welcomed with open arms whenever visiting.


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Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law went into Falkland Grange in November as an emergency after my sister ended up in hospital after falling and fracturing her hip.
He settled in well and is very responsive to the staff and certainly improved with his ability to move about and enjoys going out on the social activities.
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has been unwell for the past week but the staff have been taking good care of him ensuring that he has everything that he needs.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your kind words, and we hope that your sister is recovering well after her fall. It has been great to support your brother-in-law's improvement in mobility, and he thoroughly enjoys the activities and trips out that we arrange every week! He is a pleasure to have here and the staff will be warmed by the recognition of the care that they provide, thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Falkland Grange is a beautiful care home with lots of places to sit quietly or in small groups in addition to Mum's room. The staff whether they be nursing care, janitorial, food service, administrative or entertainment, all exhibit genuine care toward her. I cannot praise them enough for making this
very difficult transition easier for her.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for the wonderful review, the team will be so pleased to hear this feedback and we really appreciate you taking the time to write this.


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Falkland Grange Care Home a month ago as her dementia deteriorated past the point where she could remain at home. We knew the transition would be problematic and as a result, we were dreading the move.
After dropping Mum off, we were advised to leave it four days before coming in, to
allow Mum time to acclimatise. On day four, I visited and was amazed that Mum appeared very settled.
Over the last four weeks, this has continued. There are days when she is a bit unsettled but no more so than she was at home with carers visiting every day.
Positives are that Mum is now comfortable, safe and secure with 24/7 care. She is settled and calm, is sleeping and eating well and is benefitting from spending time with people which she hasn't been able to do in recent years.
Negatives are that Mum wants to walk but this is obviously restricted for dementia patients.
The building is amazing, the staff caring and wonderful and the coffee bar fantastic. It's definitely the best place that Mum could be.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for writing this wonderful review and we are so glad to hear that Mum has settled in well. We understand that it can be such a difficult transition into a home and we're really happy she is now part of the Falkland Grange family.


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Overall Experience  Overall Experience 4.0 out of 5

My wife and I became residents at Falkland Grange Care Home just over a month ago and we are pleased we made this move. The care home and nursing staff are very friendly and professional and we feel well looked after and safe. The catering is excellent with well-balanced and varied choices available.
The weekly diary of activities provides a social opportunity to meet other residents. We enjoy the well-maintained and designed care home that has many useful and thoughtful additions that give it a more homely feel. The garden lounges, library, cinema, gym and bistro are food areas to both relax and meet family.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for the kind review and we are so pleased to hear that you and your wife are having such a great time during your stay with us.


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Overall Experience  Overall Experience 5.0 out of 5

Can't speak highly enough of the care home.
Absolutely wonderful throughout.
Such an incredible establishment.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

That is so very kind of you, and thank you for the lovely review.


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Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Falkland Grange Care Home six weeks ago. She has found the move very difficult and has struggled to settle in but the care and support given by all the staff have been and remain exceptional. The home is comfortable and well-maintained, there are lovely gardens for the residents
and their guests to enjoy and there are plenty of activities on offer.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

We are so pleased to hear that Mum has settled in well to the home, thank you for taking the time to write such a lovely review and we will be sure to pass this amazing feedback to the team.


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Overall Experience  Overall Experience 3.0 out of 5

My experience is limited to visits to my friend, thus, I have not have direct experience of most of your facilities/services.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your review, and I hope we do get to see you again so you can experience first-hand all that we have to offer for your friend.


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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Falkland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Falkland Grange Care Home is calculated as follows: ( (295 Excellents x 5) + (90 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 405 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Falkland Grange Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (3)

Rachel

Rachel Joyce

Job Title: Deputy Manager

Joined: 2021

Hello, my name is Rachel Joyce, and I am the Deputy Manager here at Falkland Grange.


I am incredibly passionate about providing quality care for our residents. I also manage all care and support enquiries, working closely with our care teams to oversee the care being provided in our home. I am heavily involved in all care and support plans organised for our residents.


Before joining the team at Falkland Grange, I was a deputy manager for a domiciliary care service, where I worked for six years. Before that, I worked as a care assistant in community settings and private care homes. I have a qualification in Dementia Care Mapping from Bradford University.


Samantha

Samantha Oakman

Job Title: Night Care Manager

Joined: 2020

Hello, my name is Samantha Oakman, and I am the Night Care Manager here at Falkland Grange.


I have worked in the care sector since 2000 and joined Falkland Grange as a team leader in 2020 before being promoted to night care manager in 2023. My work on both day and night shifts allows me to fully appreciate the value of the 24-hour care service our home provides to our residents.


Caroline

Caroline Palmer

Job Title: Housekeeping Assistant

Joined: 2019

Hello, my name is Caroline Palmer, and I am a Housekeeping Assistant here at Falkland Grange.


I have been working in housekeeping since 2018, and I have been part of the Falkland Grange team since our home first opened. I am passionate about our residents living in an environment that is clean, tidy and maintained to the high standard they deserve. As part of my role, I am responsible for overseeing our home's laundry and managing individuals in the housekeeping team, who are all just as passionate as I am about the cleanliness of our home.


Frequently Asked Questions about Falkland Grange Care Home

What types of Care is Falkland Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Falkland Grange Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Falkland Grange Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Falkland Grange Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Falkland Grange Care Home to the centre of Newbury?

1.3 mile(s) as the crow flies, distance by road may be significantly further.