"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.
Visitors welcome at any time.
Ample parking available on site.
Falkland Grange Care Home has a Review Score of 9.6 (9.630) out of 10, based on 35 reviews in the last 2 years. Over all time Falkland Grange Care Home has 103 reviews.
Review from J S (Daughter of Resident) published on 12 March 2025
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Reply from Rebecca Lucas, Home Manager at Falkland Grange Care Home
It is great to hear we were able to assist you and your father during your recovery. It is lovely to have your father with us, and we look forward to catching up next time you visit!
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Review from Clare P (Friend of Resident) published on 27 January 2025
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Reply from Sue Astill, Regional Director at Falkland Grange Care Home
Thank you for taking a moment to leave us your feedback.
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Review from L T (Friend of Resident) published on 27 January 2025
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Reply from Sue Astill, Regional Director at Falkland Grange Care Home
Thank you for taking a moment to leave us a review.
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Review from Lesley A (Friend of Resident) published on 4 November 2024
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Reply from Sue Astill, Regional Director at Falkland Grange Care Home
We are sincerely sorry to hear that you feel this way. Our new Home Manager would welcome the opportunity to discuss these concerns directly with you to ensure that we continue to provide our usual excellent standard of care.
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Review from N R (Son of Resident) published on 31 October 2024
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Reply from George Radoicovici, Home Manager at Falkland Grange Care Home
Thank you for your fantastic feedback. Our team work hard to ensure our residents have plenty to do and can enjoy activities tailored towards their hobbies and interests, so I am glad to hear your father has been taking part in all our home has to offer.
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Review from Janet W (Wife of Resident) published on 1 October 2024
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Reply from Sue Astill, Regional Director at Falkland Grange Care Home
Thank you for your kind words. It is fantastic to hear you feel your husband is safe and well cared for with us. We are incredibly lucky to have such a brilliant team who care about each and every one of our residents and enjoy taking time getting to know them as individuals.
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Review from S H (Son of Resident) published on 29 August 2024
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Reply from Carla Kell, Home Manager at Falkland Grange Care Home
Thank you for taking a moment to leave us a review. I am glad to hear you are happy with our home and that you enjoyed taking advantage of our lovely private dining room recently!
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Review from Alan D (Nephew of Resident) published on 9 August 2024
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Reply from Carla Kell, Home Manager at Falkland Grange Care Home
Thank you so much for taking the time to leave us a review of your experience of Falkland Grange, I am so pleased that you were very pleased your auntie lived with us, and that you wouldn't hesitate to recommend us.
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Review from C T (Son of Resident) published on 18 June 2024
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Reply from Carla, Home Manager at Falkland Grange Care Home
Thank you so much for taking the time to leave us a review. I am so pleased that your father was able to live with us without his previous worries. It is great that our teams approach as nothing being too much trouble. I will pass on your feedback which I am sure they will be pleased to hear.
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Review from H F (Friend of Resident) published on 29 April 2024
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Reply from Carla Kell, Home Manager at Falkland Grange Care Home
Thank you so much for leaving your review of our home. We hope you will visit again soon and sample some of our fantastic cakes alongside the cup of tea.
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Review from H H (Friend of Resident) published on 26 April 2024
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Reply from Carla Kell, Home Manager at Falkland Grange Care Home
Thank you so much for taking the time to leave us a review of your experience at Falkland Grange. I am delighted that you have found our team to welcoming. We are very proud of our home and we get great pleasure from reading such lovely reviews.
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Review from Sue d (Daughter of Resident) published on 18 April 2024
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Reply from Carla, Home Manager at Falkland Grange Care Home
Thank you so much for leaving us this wonderful review of our home, and staff. It is really important to me that every resident feels safe, secure and respected so to read this makes me so happy. We have a wonderful care team who will be so pleased to read your review. You are always welcome to visit, and I can highly recommend our cakes, if you haven't already tried them, for your next visit.
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Review from Elizabeth E (Daughter-in-law of Resident) published on 10 April 2024
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Reply from Carla Kell, Home Manager at Falkland Grange Care Home
Thank you for taking a moment to leave such a lovely review. At Falkland Grange, we strive to create an environment where our team feel like an extension of your family, so it is great to hear you feel you have been welcomed with open arms whenever visiting.
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Review from Val D (Next of Kin) published on 19 January 2024
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Reply from Carla Kell, Home Manager at Falkland Grange Care Home
Thank you for your kind words, and we hope that your sister is recovering well after her fall. It has been great to support your brother-in-law's improvement in mobility, and he thoroughly enjoys the activities and trips out that we arrange every week! He is a pleasure to have here and the staff will be warmed by the recognition of the care that they provide, thank you.
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Review from Elaine O (Daughter of Resident) published on 1 December 2023
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Reply from Carla Kell, Home Manager at Falkland Grange Care Home
Thank you so much for the wonderful review, the team will be so pleased to hear this feedback and we really appreciate you taking the time to write this.
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Review from Chris M (Son of Resident) published on 28 November 2023
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Reply from Carla Kell, Home Manager at Falkland Grange Care Home
Thank you so much for writing this wonderful review and we are so glad to hear that Mum has settled in well. We understand that it can be such a difficult transition into a home and we're really happy she is now part of the Falkland Grange family.
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Review from John M (Husband of Resident) published on 23 November 2023
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Reply from Carla Kell, Home Manager at Falkland Grange Care Home
Thank you so much for the kind review and we are so pleased to hear that you and your wife are having such a great time during your stay with us.
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Review from A M (Granddaughter of Resident) published on 10 November 2023
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Reply from Carla Kell, Home Manager at Falkland Grange Care Home
That is so very kind of you, and thank you for the lovely review.
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Review from J N (Daughter of Resident) published on 7 November 2023
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Reply from Carla Kell, Home Manager at Falkland Grange Care Home
We are so pleased to hear that Mum has settled in well to the home, thank you for taking the time to write such a lovely review and we will be sure to pass this amazing feedback to the team.
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Review from William S (Friend of Resident) published on 26 October 2023
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Reply from Carla Kell, Home Manager at Falkland Grange Care Home
Thank you for your review, and I hope we do get to see you again so you can experience first-hand all that we have to offer for your friend.
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The Review Score of 9.6 (9.630) out of 10 for Falkland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.630 for Falkland Grange Care Home is calculated as follows: ( (295 Excellents x 5) + (90 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 405 Ratings = 4.63
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Falkland Grange Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Sep 2022
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Job Title: Deputy Manager
Joined: 2021
Hello, my name is Rachel Joyce, and I am the Deputy Manager here at Falkland Grange.
I am incredibly passionate about providing quality care for our residents. I also manage all care and support enquiries, working closely with our care teams to oversee the care being provided in our home. I am heavily involved in all care and support plans organised for our residents.
Before joining the team at Falkland Grange, I was a deputy manager for a domiciliary care service, where I worked for six years. Before that, I worked as a care assistant in community settings and private care homes. I have a qualification in Dementia Care Mapping from Bradford University.
Job Title: Night Care Manager
Joined: 2020
Hello, my name is Samantha Oakman, and I am the Night Care Manager here at Falkland Grange.
I have worked in the care sector since 2000 and joined Falkland Grange as a team leader in 2020 before being promoted to night care manager in 2023. My work on both day and night shifts allows me to fully appreciate the value of the 24-hour care service our home provides to our residents.
Job Title: Housekeeping Assistant
Joined: 2019
Hello, my name is Caroline Palmer, and I am a Housekeeping Assistant here at Falkland Grange.
I have been working in housekeeping since 2018, and I have been part of the Falkland Grange team since our home first opened. I am passionate about our residents living in an environment that is clean, tidy and maintained to the high standard they deserve. As part of my role, I am responsible for overseeing our home's laundry and managing individuals in the housekeeping team, who are all just as passionate as I am about the cleanliness of our home.