Review from Diana W (Friend of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience

My husband had Alzheimers and died 10 years ago I therefore have great understanding what is required for their care. It is essential they are monitored properly. My husband had to go to hospital with acute dehydration after six months in a Care Home.
I work now as an unofficial councillor for families

with a family member who has Alzheimer's and spend a great deal of time looking at Care Homes.
I am very impressed with Falklands Grange.
The building is well designed; attractive gardens; the staff very helpful; the daily timetable excellent; it is so important they are occupied.
It has a very friendly atmosphere and visitors are made very welcome.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for such high praise, as a professional in Dementia care and someone who has first hand experience of supporting a loved one with Dementia care this feedback is very much appreciated. The team work really hard to support our residents and there families and we are so glad to receive this recognition.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Friend of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience

I have been visiting my friend for over eighteen months now and I am very impressed with her care. She is always clean and well-dressed and the staff are very aware of her needs, especially as she is diabetic.
We enjoy exploring the grounds which are well-maintained and all staff, regardless of department,

are friendly and approachable.
I particularly like the fact we can visit at any time so there is obviously nothing to hide! Keep up the lovely work you do.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for the wonderful review. We are so glad that your friend's needs are being fully met and she is being taken care of so well in our home. We will of course pass this feedback on to the team at Falkland Grange who love having friends and family of residents visit. We all look forward to seeing you in the home again soon!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth M (Friend of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience

Visiting my friend over a period of days, I found the staff welcoming, cheerful and caring with residents and attentive to their needs. The decor and furnishings are stylish and of good quality. Many activities are on offer. I feel my friend is in a comfortable and safe place.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for the wonderful comments about the team at Falkland Grange; we are delighted that your friend is enjoying the activities and facilities we have. I will happily pass on your feedback to the Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maddie L (Granddaughter of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience

Outstanding. The home is clean and beautiful and every staff member had a smile and greeted us kindly. We are delighted to always see happy residents when we visit and it's a pleasure to visit there.

Reply from Carla, Home Manager at Falkland Grange Care Home

Thank you for your review and such wonderful feedback. We are very proud of our home and are pleased that you have had such a good experience visiting us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert W (Partner of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience

My experience with Falkland Grange Care Home was always very positive. They correctly assessed my partner's changing needs over time and gave her what I can only describe as loving care 24/7. When I visited my partner, all levels of management and staff were always friendly and willing to help, provide

information, deal with any issues and discuss any matters. They also guided me as to what I should do to provide for my partner.
The home provides an extensive programme of internal and external interesting events and activities for patients and their relatives to take part in and enjoy, e.g. music. Bereaved relatives are also invited to discussion sessions where they can meet a variety of speakers on different topics.
The home is basically clean and well-maintained. There is a garden for residents and relatives to use for getting out into the open air.
There is a doctor's surgery and pharmacy next door to the home's site.

Reply from Carla, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to leave us such positive feedback. I am delighted that you found our team friendly and willing to help. We take great pride in providing care to people's loved ones and see it as an honour. It is always lovely to read about people's positive experiences, even during difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Juliet K (Friend of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience

I visited my friend today. She seemed very happy and really liked all the staff. The staff were really helpful to me and my son who came too and they loved my son's dog and encouraged her to meet the other residents. I feel the home had a very nice atmosphere.

Reply from Carla, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to review Falkland Grange. We are pleased that your friend seems happy at Falkland but also that you had a good visit as well. We look forward to seeing all three of you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue B (Daughter-in-law of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience

Very welcoming, friendly and accommodating.
Nice to enjoy a cup of tea together. Pretty gardens and we appreciated the card game.

Reply from Carla, Home Manager at Falkland Grange Care Home

Thank you for your review. Card games are seemingly very popular at Falkland Grange so please feel free to pop in any time for a rematch, and of course a cup of tea and slice of something delicious from our kitchen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R D (Daughter-in-law of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience

Falkland Grange is everything we could have wanted in a care home. The staff are friendly, patient and tender in their care and my mother-in-law feels like she's in a hotel! Could not ask for more.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for your review. We really do appreciate feedback. We are so pleased that your mother-in-law has enjoyed our facilities, and the care provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Friend of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience

It was a lovely visit, we had coffee and shortbread in the bistro, lovely to see so many people - felt that my friend "belonged there"!
Very reassuring, when it was lunchtime (went too fast) he was approached politely and we said our goodbyes (for now).
I look forward to visiting again very soon.

Well done team, keep it up!

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

What a wonderful review. Thank you so much for taking the time to post this and for your feedback. We look forward to you visiting again and sharing some more of our delicious cakes or shortbread.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Wife of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience

The initial help in making the decision to try respite care for my husband was done with great professionalism and kindness. I am still exploring ways of making things easier, but all along the way, the staff have been more than helpful. They manage the residents on the dementia floor with huge patience

and invent, so many ways of entertaining and helping them. We still have to make the decision whether to graduate to full residency, but I am sure that I can rely on the same degree of help in working this out.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your review of our care home and your experience. We are so happy that your husbands stay with us has been positive. I will share your feedback with out team who will be delighted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Son of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience

My mother is a reluctant resident, having lived and cared for herself for the last 30 years, so transition has been hard for her. The residence itself is clean and tidy as one would expect from a relatively new establishment. She finds the staff kind, considerate and helpful but sometimes distracted

by other matters. The facilities are good the room tidy and warm. However the one major disappointment seems to be that the food is simply not of an acceptable standard and has got worse since she first went there. Unfortunately this is an important item and really needs to be looked at as it is the one thing the residents have to look forward to. Being able to visit at anytime is very helpful and the activities mean that my mother has a more social life than she did at home.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for taking your time to share your feedback. We appreciate your honesty and want to assure you we take all feedback seriously as we continuously strive to improve our services. Both our Head Chef and I have met with your mum to discuss her concerns and preferences regarding the food which has not met her expectation. We want to assure you that we take the quality and satisfaction of our Residents very seriously. Our menus are designed to meet nutritional needs and preferences of all Residents where possible and make sure that all food is fresh and seasonal. We apologise for the points you have raised within your review. Your feedback is invaluable to us, and we would like to invite you and your mum to discuss your concerns further with our management team and chef so that we can hopefully better understand the specifics and work towards finding suitable solutions. One of our team will be in touch.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Aidan D (Son of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience

Wonderful home with caring and attentive staff, offering great facilities for both residents and visitors. Well organised and managed throughout, having an open door for visitors allows ‘anytime visiting’.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for taking the time to write this lovely review. We are so proud of our staff team and will certainly be sharing your lovely words with them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience

My father was happy and feeling better following a hospital stay. The nurse came in and explained the situation to us and informed us of their forthcoming plan to get him mobile again. The housekeeper also came in to check on him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart T (Son of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at Falkland Grange Care Home since its opening. It's a lovely environment with high quality furnishings, nice social areas and a wonderful garden. Mum settled well, quickly building a positive rapport with the care staff, nurses and management. Her treatment throughout

has been excellent and the team are quick to manage and report to us any issues or changes. During Covid and throughout the pandemic, she was protected and well looked after. They run numerous activities including 'knit and natter', flower arranging, quizzes and films in the cinema. Plus, they had a fantastic visit by a falconry team and a Shetland pony recently.
Mum has many friends there who she can meet in the bistro, lounges, or for a nice meal in the dining room. We were concerned how she would integrate into a care home environment, viewing many prior to choosing Falkland Grange. Looking back on the past three years, we made an excellent choice and are pleased Mum now refers to the Grange as home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah H (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience

Mum has been at Falkland Grange Care Home for over 3 years now, having moved in just after it opened. She is generally well but has mobility issues that mean she needs a lot of help with personal care and getting about. The staff are wonderful with her, always smiling and chatty and doing whatever they

can to help her. I know she treats some of them as friends. It is noticeable that many of the same staff have been there the whole time she has, which is great for someone becoming a little forgetful and confused. The Facilities and grounds are lovely and the home is always warm, welcoming and smells nice. Mum generally loves the food.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W F (Nephew of Resident) published on 3 March 2023
Submitted via Website • Report

Overall Experience

My Aunt was at Falkland Grange home from April 2022 until November 2022. Initially, we liked the home, with its beautiful rooms and decor and facilities, staff were Initially welcoming and seemed to care, but this clearly wasn't the case. Lots of small issues that soon built up meant we moved my Aunt.

Items continually went missing and could not be found, her room was never cleaned, we changed her bedding ourselves weekly, we did her personal care, remotes had no batteries (how confusing for a dementia patient). Activity rooms were always locked and empty, weekly updates never happened, the care plan was generic and not person-centred. On one occasion a carer was heard laughing to her colleague, "told you they would come and wash her!"; How awful to hear! My aunt spent most of her time alone in her room, we offered to attend activities and encourage my aunt to join in, but this was refused. A cold uncaring environment. Very upsetting experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Friend of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience

Fabulous place - made to feel welcome. Love the facilities - lounges for chatting, tea/coffee etc. No nasty smells, unlike some care homes or hospitals.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Friend of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience

I experienced the staff on the dementia floor as friendly approachable kind to people living there - making a genuine effort to connect with my client's wife. Very swift and skilled at dealing with an emergency situation and keeping people safe. A safe place when the great world has begun to feel unsafe

for people with dementia. Below those left blank, I'm not able to answer because not my field or direct experience.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your wonderful review. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are extremely proud of our dedicated staff and will be sure to pass on your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

My sister and I have found all the staff friendly and helpful. The building, foyer and upstairs sections are really creatively designed to give Mom a sense of a welcoming, safe and more homely environment. The level of care and attention to residents' needs, day-to-day, appear beyond satisfactory, and

I appreciate how difficult it can be on a daily basis.
Perhaps a consideration for the care team is to reallocate clothing back to residents on a weekly basis. There were a few times when Mum's clothing items (often new) were missing. It's difficult to buy nice things for her if they go missing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa C (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience

So happy to have found this home for Mum. The management team are very professional, down to earth and very caring and address all individual needs. The whole feel of the place is so homely and tastefully refurbished throughout. Lots of different lounges and coffee areas for visitors. The staff are

all hand-picked and the turnover is low so makes a difference to the residents. Mum settled in well and is constantly involved with activities. Would highly recommend.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments regarding "the management team are very professional, down to earth and very caring and address all individual needs. The whole feel of the place is so homely and tastefully refurbished throughout."
We work hard to exceed all expectations and the team will be thrilled when I pass on your comments. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.
More importantly...thank you for entrusting us with the care of Mum, we thoroughly enjoy spending time with her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Falkland Grange Care Home

Care Provided by Falkland Grange Care Home

Good to Know

Funding & Fees Guide for Falkland Grange Care Home

Facilities