Review from C C (Relative of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience

Recently been to Falkland Grange to see my relative, what a lovely care home, looks like a nice new home with a homely touch. The staff are very friendly and everyone seemed very happy. The home is lovely, it looks better in person as well, bright and fresh. Nice and easy off the A34. Lots of parking

but was unsure if we had to pay to park. The care staff are friendly and happy to help when we arrived. Wasn't able to go to the garden as it was raining when we arrived. Hot drinks were offered and the cake was amazing.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

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Review from Jo L (Daughter-in-law of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience

Leaving your own home and moving to a care home is a huge, emotional transition. The staff at Falkland have been super helpful, caring and welcoming, making this transition as smooth as possible for my mother-in-law and her family. My mother-in-law has now been at Falkland Grange for seven weeks and

is full of praise for the staff. She enjoys the many and varied activities on offer. We also feel very welcome whenever we visit. It is a huge relief to know that my mother-in-law is being well cared for.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback.
We're delighted your mother-in-law chose Falkland Grange.

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Review from J P (Niece of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience

My auntie currently lives at Falkland Grange - it is a lovely care home. As a family, we looked at many care homes in the local area, and this home stood out for lots of reasons. Lovely home - looks really modern and has a very homely feel, there were also lots of staff around, but the main thing was

they looked happy and very caring.
My auntie talks highly of the food and has started to make some friends. One of the reasons why my auntie choose Falkland Grange, she had become very lonely since my uncle passed away last year. One of her favourite activities is knitting and nattering with the activity ladies.
We were able to visit over Christmas, and we felt very welcomed at all the Christmas events; the light switch on was fun for the whole family.
Thank you so much for all your care and for looking after my auntie.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

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Review from J M (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience

Each time I have visited all the staff have been very friendly or helpful. It's great to know there are many activities to keep mum occupied. The bedroom is homely and the lounge/dining room is lovely too. Glad to see she is making many friends.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from Debbie W (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience

Lovely activities this year that involved relatives and residents. Very efficient, caring and supportive in general, but also extremely quick to react when Dad is poorly. The staff know their residents extremely well. During the Zoom relatives meetings, the staff and manager were very open to suggestions,

and this is a good way of keeping in touch. Thank you for the lovely care, and this gives us great peace of mind.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from Jon B (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience

My mother has been in Falkland Grange Care Home now for 9 Months. The moving-in was seamless and the staff were friendly and helpful from the beginning. Mum has settled in very well and is very happy with the care she receives. There are a lot of activities on offer on a daily basis and the staff try

to keep the residents busy and involved. Obviously, due to Covid, some activities have been curtailed however they are fully back on track now. My wife and I visit often and the staff are always welcoming. We went to the Christmas lights switch on in December and all of the staff put so much effort into making it a super evening. There was a lot of joy, happiness and smiling faces that night and it must have been a great tonic to the residents, it certainly was to the visitors. We have had dealings with most of the staff at Falkland and find them all excellent. Thank you.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident are our number one priority and it is rewarding to have such positive feedback.

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Review from Philip R (Respite Resident) published on 5 January 2023
Submitted via Website • Report

Overall Experience

Very good overall. Some frustrations.
The internet connection was pretty poor. The signal dropped when moving from room to room. Even in my bedroom, if I moved around in the room when doing physio on the internet, the signal fell over. Each time I had to log on again from scratch. Often the logon had

to be repeated several times before connecting. Why can the login particulars not be automatic, once originally set up? Why can two machines, laptop and iPhone not be logged on together? On the PC, with an ethernet connection, the link was better but very slow. The link on my laptop fell over several times during World Cup football! Frustrating!
Getting showered and dressed in the morning was usually good. There were a couple of occasions when I had to wait more than an hour after first ringing the call bell. The problem was not so much the wait, as the lack of communication on why the delay and an accurate estimated time for getting me up.
Carers were excellent.

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Review from John W (Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience

Always feel well cared for, relaxed and comfortable.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted. You are a delight to be around!

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Review from A W (Niece of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience

So impressed with Falkland Grange. Every time I have been here there has been welcoming staff. My aunt seems to be really happy here.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for such lovely comments and high praise for the team.
We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from L H (Friend of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience

My dear friend of 40 years spent the last two weeks of her life with you. Although I only visited twice, I found all staff very welcoming and helpful. She was well cared for, in my opinion. The room and home were clean. Felt she was treated with kindness, care and respect. I was treated with compassion

on my last visit! Welcomed by all concerned, right down to the cleaner, who waved me off.

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Review from C W (Solicitor of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience

What an amazing home. They have thought of everything and it is that lovely mixture of being a home and a luxury hotel. The staff are friendly and the residents looked happy and relaxed. I would thoroughly recommend this as a home for my friends, family and clients.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from Richard C (Friend of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience

The staff seem very on the ball. Difficult to comment on the food. Overall I would say the home tries very hard and offers some interesting activities.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for your lovely, kind words which I will share with the wider team on your behalf.

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Review from Lesley H (Stepdaughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience

I cannot thank Falkland Grange enough for their professionalism, hard work and dedication they showed towards my step mum. Although her stay was very short due to her illness she couldn't wait to come and stay and be thoroughly looked after by all the lovely staff who care for you as one of the family.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication has been recognised.

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Review from Katie B (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience

My Mother was already in a different care facility, but her care was inconsistent, particularly on the weekends, when a lot of agency staff were used. So, we decided to look at some alternative options and we came across Falkland Grove. I have 2 sisters, one living in America and I must say, the communication

between Falklands and all of us was fantastic, which is really important when you're making important decisions and living far away from each other. The CSM, showed the three of us around on separate occasions, giving each of us equal time and attention, and asking any questions we had.
After many discussions, we decided to move Mum to Falklands, and I'm thrilled we did. She received a fantastic welcome from everybody, as did we, which instantly put my mind at ease. Everyone has been so warm, caring and professional, taking time to understand Mum's needs and doing their best to keep mum calm in what is a very stressful situation.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

I would like to thank you for taking the time to share your superb feedback. We appreciate how difficult it can be for loved ones when an individual makes the decision to move into a care home and we are delighted we instantly put your mind at ease.
It’s wonderful to hear your comments regarding everyone being so warm, caring and professional and taking time to understand Mum's needs. Thank you for entrusting us with the care of your mother and we are thrilled she has settled in extremely well.
Our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Peter H (Brother-in-law of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience

My sister-in-law was a resident for approximately one year after experiencing a series of falls at home. Her age at the time was 89 and she died some twelve months later. I want to place on record the complete satisfaction of my wife and myself with the manner in which she was treated and cared for.

She was extremely happy as a resident. When she became ill the staff could not have been more caring and helpful. She was never in pain and we drew great comfort from that - especially as we live some 200 miles from Newbury.
We would like to express our heartfelt appreciation to both management and staff. Towards the end of her stay in the home, we were offered lunch in the private dining room which gave her enormous joy. Thank you everyone for making her stay so comfortable.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your sister-in-law, she is missed by all of the team here at Falkland Grange.

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

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Review from Margaret P (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience

Falkland Grange offers excellent care facilities to my mother who has been a resident there since April 2021. The staff are friendly, welcoming and above all very caring. There is a good range of activities for residents to enjoy and the standard of food is excellent. The overall attention to detail

is fantastic, there has been a great deal of consideration made to the needs of the residents who live there. I have no hesitation in recommending Falkland Grange when asked.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you.

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Review from Bryony B (Great-Niece of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience

At Falkland all the staff have been so wonderful to my aunt whist she has been in their care and still to this date!
We came in for a visit on Monday, I also had my little girl with me who is two. The staff were amazing with her allowing her to eat her dinner in there, have a drink and chatted away

to her! This was so lovely, as a family we are watching our aunt become very unwell but having some normality in there just helps with the whole process!
Thank you!

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for your positive review and wonderful comments. I will ensure that your feedback is shared with the team, they will be delighted!

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Review from L F (Daughter of Resident) published on 19 September 2022
Submitted via Website • Report

Overall Experience

I cannot fault the cleanliness of the environment or the quality of the food provided. The manager is responsive when you raise issues. The variety of trips out are good and the activities team.
Dad did not settle at Falkland Grange and has moved to a smaller home, he has dementia.
My issue unfortunately

with Falkland Grange was medication, the management of it and the lack of honesty or responsibility for the administration of it by the frontline staff.
The management team met with me when I requested their time but clarity around why issues with medication had occurred was missing. Approach from frontline staff on one occasion was rude, inappropriate and terribly distressing. I was given an apology by the manager. It's sad as we had such high hopes but accuracy around medication is important.
Dad's clothing went missing and I have now been asked to submit receipts for the items lost, I didn't expect to have to provide these in order to be reimbursed. I have still not received any funds.

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Review from B T (Granddaughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience

Super staff, lovely interactions with me, my grandma and any residents I saw on my visit. The home is always incredibly clean and well-resourced. They always put on a variety of events and activities for the residents and are very accommodating to my grandma's needs and wishes. Thank you for the care

and attention my grandma receives.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for your glowing review. We are thrilled that your grandma is really happy at Falkland Grange, she's a delight to be around and we thoroughly enjoy spending time with her.
I'll ensure I share the wonderful comments with the team, they will be delighted!

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Review from Aly P (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience

Excellent, proactive support was shown by the Falkland staff at a recent coffee morning for residents and their families to recognise a charity challenge happening in September 2022 to raise money and awareness of the work the Alzheimers Society do.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your incredible comments and such high praise for the team. We always appreciate individuals taking the time to give such wonderful feedback. We are delighted you enjoyed the coffee morning.

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