Falkland Grange Care Home

Monks Lane, Newbury RG14 7RW
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9.6 103 Reviews
  • Falkland Grange Care Home, Newbury
Falkland Grange Care Home opened in 2019 and provides residential, dementia, nursing and respite care for individuals living in Newbury and the wider Berkshire area. As with all Porthaven care homes, the team at Falkland Grange provide 24 hour support for their residents in an environment purpose-built for care. A place to live well, residents at Falkland Grange have their own generously sized bedrooms with private en suite wetrooms as well as various communal living and dining areas to enjoy. All residents at Falkland Grange also benefit from access to the home's cinema, hair and nail salon, activities and wellbeing room, café for catching up with loved ones and private dining room for celebrating special family occasions. With activities on offer seven days a week, there is no shortage of entertainment for residents at Falkland Grange, who can also choose to spend their time in the home's secure and spacious gardens.

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Care Provided by Falkland Grange Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Astill (Regional Director)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Falkland Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Falkland Grange Care Home Reviews (103)

Total of 103, showing 81-100
9.6

Falkland Grange Care Home has a Review Score of 9.6 (9.630) out of 10, based on 35 reviews in the last 2 years. Over all time Falkland Grange Care Home has 103 reviews.

Overall Experience

  • 82
  • 15
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  • 2

Date Published

103
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Review from A D (Son of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid restrictions, we have had limited exposure to the staff caring for Dad, however, those that we engaged with were professional and caring. Once it became clear that Dad was coming towards the end of his life we were kindly allowed more open access (after appropriate Covid testing and mask-wearing
in shared areas). We saw the Home in much more detail.

Firstly the care, both physical and emotional for Dad, was incredible. This was demonstrated in so many ways by the care manager, all the nurses, all the carers, all the office and reception staff, even the in house hairdresser and the lad who was doing the cleaning. The culture that came through from everyone was that they were all invested in and wanted to make sure they did the very best for Dad. It was extremely humbling to see the genuine care and love every one of them showed to Dad.


Staff were always asking whether we needed anything and even every member of staff knocked on the door and waited before entering


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Review from J C (Resident) assisted by family/friend published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Falkland Grange since the day it opened. I find it very comfortable and I am quite content with the care I receive. The staff are helpful and caring. Once I settled in I feel I can call it 'home'.

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Review from Amanda O (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Things did not work out well for her. She was paying just over £8,000 for four week's stay. Including extra care to help her dress and other essential things, regularly this did not happen. The TV and the Internet often were not working and it was very difficult to comunícate with her.
There was no
phone available for at last five days, the emergency button did not work and she was gasping for breath, with no one to help her. I would consider that they are not organised at all and need a lot more attention paying to all sorts of things. I'm very happy to have got my mother out of there.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

I am really very sorry that we did not meet your expectations during your mother’s stay with us. I hope you will agree that we were quick to respond to these issues once they were brought to our attention but this is not the standard of service that we would ordinarily expect to provide as you will see from the many reviews from residents and relatives before you. It was, however, our pleasure to have Mum stay with us in this short period of time and I am saddened that the points raised in your comments overshadowed the good points from her stay.


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Review from R M (Son of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very professional well managed care home, the rooms are lovely, like a boutique hotel and the food is excellent and varied

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Review from Colin W (Son-in-law of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is unfortunate that we have only seen Falkland Grange during the pandemic and have not had free access. The management and staff are obviously keen for residents to treat Falkland Grange as their home and have welcomed contact with us. Residents are encouraged to keep their independence for as long
as possible and engage with the social activities. Each of the residents are treated as an individual. Falkland Grange has a homely feel to it and we are pleased that dad is there.

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Review from Dawn (Daughter of Resident) published on 26 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Having heard great reviews of this home we didn't hesitate to admit my mother when she was discharged from the hospital. She needed nursing care due to a terminal illness. Her room was beautifully decorated and furnished and we hoped she would be happy there. Sadly she was in isolation for a large part
of her stay which was short as she died two months later. The caring, catering, cleaning and general ancillary staff were wonderful and couldn't have been kinder or more helpful. However, the Management staff were not and our visits were restricted because they felt our mother was " getting better ". She died less than a week later! After her death, it was as though she had never been a resident. We received a sympathy card and not even a formal notification that her account was closed! Our Solicitor recently contacted them as her estate has gone to Probate and even this was not promptly answered! As a family, we feel it's too "corporate" and not caring enough.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for sharing your views at this obviously difficult time. Firstly, I would like to extend my thanks on behalf of my team, for the kind gifts you sent to us for caring for your mum - these were greatly appreciated. Being guided by UK government and Public Health England guidance around Covid-19 and what we prefer to call 'in-room services' is, as I am sure you appreciate, very difficult and we must ensure that we keep each of our residents safe where isolation periods are required following visits to high-risk places, such as hospitals. Final account statements are available upon request, as at times of grief they may not always be appropriate. However, I am pleased that you received our sympathy card and will request a closing statement for you. Best wishes to you and your family, Carla.


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Review from Caroline B (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Falkland Grange for 18 months now. She is extremely happy now that she is settled. The staff are always so patient with her and the other residents. Despite the difficulties over the last year the staff have remained positive and supported the residents well.

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Review from V K (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and caring staff. Real family atmosphere. Excellent healthy food choices. Very happy here.

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Review from Sarah J (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the difficulty of lockdown and 2 elderly parents who struggled to settle, I think Falkland Grange have done a great job. The staff have been friendly and helpful at all times, both to me and my parents.

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Review from Shirley C (Wife of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with what I see, it all looks very nice and happy.

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Review from Karen T (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Falkland Grange in incredibly difficult circumstances have been a warm and welcoming home for my parents. All the staff have been incredible, always willing to help with concerns, questions or worries. The bedrooms have been decorated beautifully to make both my parents feel relaxed and at home.

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Review from Amy H (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care given to our mother is exceptional. The staff are extremely caring and respectful. The facilities, activities and food are outstanding, and the level of cleanliness is very high. Considering our mother's complex illness, everyone has been so welcoming and kind. Thank you Falkland for
taking such great care of mum, we know how happy she is.

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Review from Rosemary H (Daughter-in-law of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the care my mother-in-law has received. The staff are very caring and kind, and she has settled in very well. They are very good at keeping us informed and it has been wonderful to see my mother-in-law's health improve.

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Review from D H (Son of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in a poor way, introverting and neglecting herself when she took up residence. Now she is much brighter, her nails and hair look good, and she is in much better spirits, taking part in group activities.

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Review from P M (Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am finding living here very satisfactory. The staff are always helpful and polite.

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Review from Alan L (Friend of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Falkland Grange is a lovely Care Home, the staff are very caring and professional. The staff came across very professional in their manner and approach. The Home looks very new and has a homely feel about it as well. Great location as well.

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Review from L T (Daughter of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents became resident at the home in January 2020. The staff have been amazing, and comfort to my parents and family. All the staff from care and nursing, through to management, entertainment and catering have a very personable approach. We have had a difficult journey as a family, sadly losing
my mum in April, the staff helped us through this very difficult time and continue to care for my dad. I have joined my dad for meals, and the food is very good. The rooms are kept well, and I have enjoyed time with my dad in the home's indoor and outdoor areas. As a family, we fell secure and comforted by the care and support provided by the team at Falkland.

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Review from N H (Friend of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff has been very professional during my phone calls and visits. They have also shown great empathy and understanding of the new resident and me during this very difficult time. The home itself is very well equipped and welcoming with a friendly calm atmosphere and is kept very clean. I have not
seen the rooms (due to COVID-19) nor have any experience of the food and drink.

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Review from J E (Daughter of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled well and is very happy. The staff is excellent, professional, kind, caring and very approachable. It feels like an extended family.

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Review from D U (Wife of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Falkland Grange Care Home you are greeted with warm affection. Nothing is too much trouble for the staff, who are always trying to make life comfortable. They are so caring. The home is so warm and friendly and the grounds so peaceful.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Falkland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Falkland Grange Care Home is calculated as follows: ( (295 Excellents x 5) + (90 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 405 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Falkland Grange Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (3)

Rachel

Rachel Joyce

Job Title: Deputy Manager

Joined: 2021

Hello, my name is Rachel Joyce, and I am the Deputy Manager here at Falkland Grange.


I am incredibly passionate about providing quality care for our residents. I also manage all care and support enquiries, working closely with our care teams to oversee the care being provided in our home. I am heavily involved in all care and support plans organised for our residents.


Before joining the team at Falkland Grange, I was a deputy manager for a domiciliary care service, where I worked for six years. Before that, I worked as a care assistant in community settings and private care homes. I have a qualification in Dementia Care Mapping from Bradford University.


Samantha

Samantha Oakman

Job Title: Night Care Manager

Joined: 2020

Hello, my name is Samantha Oakman, and I am the Night Care Manager here at Falkland Grange.


I have worked in the care sector since 2000 and joined Falkland Grange as a team leader in 2020 before being promoted to night care manager in 2023. My work on both day and night shifts allows me to fully appreciate the value of the 24-hour care service our home provides to our residents.


Caroline

Caroline Palmer

Job Title: Housekeeping Assistant

Joined: 2019

Hello, my name is Caroline Palmer, and I am a Housekeeping Assistant here at Falkland Grange.


I have been working in housekeeping since 2018, and I have been part of the Falkland Grange team since our home first opened. I am passionate about our residents living in an environment that is clean, tidy and maintained to the high standard they deserve. As part of my role, I am responsible for overseeing our home's laundry and managing individuals in the housekeeping team, who are all just as passionate as I am about the cleanliness of our home.