Falkland Grange Care Home

Monks Lane, Newbury RG14 7RW
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9.7 107 Reviews
  • Falkland Grange Care Home, Newbury
Falkland Grange Care Home opened in 2019 and provides residential, dementia, nursing and respite care for individuals living in Newbury and the wider Berkshire area. As with all Porthaven care homes, the team at Falkland Grange provide 24 hour support for their residents in an environment purpose-built for care. A place to live well, residents at Falkland Grange have their own generously sized bedrooms with private en suite wetrooms as well as various communal living and dining areas to enjoy. All residents at Falkland Grange also benefit from access to the home's cinema, hair and nail salon, activities and wellbeing room, café for catching up with loved ones and private dining room for celebrating special family occasions. With activities on offer seven days a week, there is no shortage of entertainment for residents at Falkland Grange, who can also choose to spend their time in the home's secure and spacious gardens.

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Care Provided by Falkland Grange Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Astill (Regional Director)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Falkland Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Falkland Grange Care Home Reviews (107)

Total of 107, showing 81-100
9.7

Falkland Grange Care Home has a Review Score of 9.7 (9.650) out of 10, based on 39 reviews in the last 2 years. Over all time Falkland Grange Care Home has 107 reviews.

Overall Experience

  • 85
  • 16
  • 2
  • 2
  • 2

Date Published

107
9
16
39
68

Review from Ray G (Son of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for fifteen months and during this time has been well cared for despite him not being the easiest of people. His changing needs have always been met with enthusiasm and rigour. The staff are to a person, caring and kind, and my father always tells me how good they are.
The environment at Falkland Grange is well kept and again a credit to the staff. The meals are varied and appetising and always well presented.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for your glowing review. We thoroughly enjoy spending time with your father. I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!!


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Review from Jess E (Granddaughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny always seems really happy when I visit. She talks about the food a lot. Especially how nice the soup is. We all like the view from her room, she always likes looking out at the plants we all feel happier knowing she is safe and looked after here and I love visiting.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you so much for your glowing review. We are thrilled that your granny is really happy at Falkland Grange, she's a delight to be around and we thoroughly enjoy spending time with her.
I'll ensure I share the wonderful comments with the team, they will be delighted!


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Review from N W (Niece of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunt whilst she was at Falkland Grange Care Home the care she received was always to a very high standard. Sadly my aunt passed away but the end-of-life care she received was amazing. She was always made comfortable and the staff could not do enough for my aunt or our family. I would highly
recommend Falkland Grange Care Home to anyone looking for a place for their loved ones.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances.
It was our pleasure to have been entrusted with the care of your aunt during the latter stage of her life, she is missed by all of the team here at Falkland Grange.
I will pass these on to the team who will really appreciate your kind words.
Warmest regards,
Carla


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Review from Jane T (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad couldn't be happier at Falkland Grange Care Home! I was so relieved when a room came up for him when we really needed it. All the staff are lovely, friendly and can't do enough to help. The other residents are lovely too, so my dad soon made some friends. He has been taken out on several trips
already, which he has really enjoyed. I can't recommend it enough!

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from A D (Son of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid restrictions, we have had limited exposure to the staff caring for Dad, however, those that we engaged with were professional and caring. Once it became clear that Dad was coming towards the end of his life we were kindly allowed more open access (after appropriate Covid testing and mask-wearing
in shared areas). We saw the Home in much more detail.

Firstly the care, both physical and emotional for Dad, was incredible. This was demonstrated in so many ways by the care manager, all the nurses, all the carers, all the office and reception staff, even the in house hairdresser and the lad who was doing the cleaning. The culture that came through from everyone was that they were all invested in and wanted to make sure they did the very best for Dad. It was extremely humbling to see the genuine care and love every one of them showed to Dad.


Staff were always asking whether we needed anything and even every member of staff knocked on the door and waited before entering


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Review from J C (Resident) assisted by family/friend published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Falkland Grange since the day it opened. I find it very comfortable and I am quite content with the care I receive. The staff are helpful and caring. Once I settled in I feel I can call it 'home'.

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Review from Amanda O (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Things did not work out well for her. She was paying just over £8,000 for four week's stay. Including extra care to help her dress and other essential things, regularly this did not happen. The TV and the Internet often were not working and it was very difficult to comunícate with her.
There was no
phone available for at last five days, the emergency button did not work and she was gasping for breath, with no one to help her. I would consider that they are not organised at all and need a lot more attention paying to all sorts of things. I'm very happy to have got my mother out of there.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

I am really very sorry that we did not meet your expectations during your mother’s stay with us. I hope you will agree that we were quick to respond to these issues once they were brought to our attention but this is not the standard of service that we would ordinarily expect to provide as you will see from the many reviews from residents and relatives before you. It was, however, our pleasure to have Mum stay with us in this short period of time and I am saddened that the points raised in your comments overshadowed the good points from her stay.


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Review from R M (Son of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very professional well managed care home, the rooms are lovely, like a boutique hotel and the food is excellent and varied

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Review from Colin W (Son-in-law of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is unfortunate that we have only seen Falkland Grange during the pandemic and have not had free access. The management and staff are obviously keen for residents to treat Falkland Grange as their home and have welcomed contact with us. Residents are encouraged to keep their independence for as long
as possible and engage with the social activities. Each of the residents are treated as an individual. Falkland Grange has a homely feel to it and we are pleased that dad is there.

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Review from Dawn (Daughter of Resident) published on 26 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Having heard great reviews of this home we didn't hesitate to admit my mother when she was discharged from the hospital. She needed nursing care due to a terminal illness. Her room was beautifully decorated and furnished and we hoped she would be happy there. Sadly she was in isolation for a large part
of her stay which was short as she died two months later. The caring, catering, cleaning and general ancillary staff were wonderful and couldn't have been kinder or more helpful. However, the Management staff were not and our visits were restricted because they felt our mother was " getting better ". She died less than a week later! After her death, it was as though she had never been a resident. We received a sympathy card and not even a formal notification that her account was closed! Our Solicitor recently contacted them as her estate has gone to Probate and even this was not promptly answered! As a family, we feel it's too "corporate" and not caring enough.

Reply from Carla Kell, Home Manager at Falkland Grange Care Home

Thank you for sharing your views at this obviously difficult time. Firstly, I would like to extend my thanks on behalf of my team, for the kind gifts you sent to us for caring for your mum - these were greatly appreciated. Being guided by UK government and Public Health England guidance around Covid-19 and what we prefer to call 'in-room services' is, as I am sure you appreciate, very difficult and we must ensure that we keep each of our residents safe where isolation periods are required following visits to high-risk places, such as hospitals. Final account statements are available upon request, as at times of grief they may not always be appropriate. However, I am pleased that you received our sympathy card and will request a closing statement for you. Best wishes to you and your family, Carla.


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Review from Caroline B (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Falkland Grange for 18 months now. She is extremely happy now that she is settled. The staff are always so patient with her and the other residents. Despite the difficulties over the last year the staff have remained positive and supported the residents well.

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Review from V K (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and caring staff. Real family atmosphere. Excellent healthy food choices. Very happy here.

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Review from Sarah J (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the difficulty of lockdown and 2 elderly parents who struggled to settle, I think Falkland Grange have done a great job. The staff have been friendly and helpful at all times, both to me and my parents.

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Review from Shirley C (Wife of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with what I see, it all looks very nice and happy.

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Review from Karen T (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Falkland Grange in incredibly difficult circumstances have been a warm and welcoming home for my parents. All the staff have been incredible, always willing to help with concerns, questions or worries. The bedrooms have been decorated beautifully to make both my parents feel relaxed and at home.

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Review from Amy H (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care given to our mother is exceptional. The staff are extremely caring and respectful. The facilities, activities and food are outstanding, and the level of cleanliness is very high. Considering our mother's complex illness, everyone has been so welcoming and kind. Thank you Falkland for
taking such great care of mum, we know how happy she is.

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Review from Rosemary H (Daughter-in-law of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the care my mother-in-law has received. The staff are very caring and kind, and she has settled in very well. They are very good at keeping us informed and it has been wonderful to see my mother-in-law's health improve.

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Review from D H (Son of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in a poor way, introverting and neglecting herself when she took up residence. Now she is much brighter, her nails and hair look good, and she is in much better spirits, taking part in group activities.

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Review from P M (Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am finding living here very satisfactory. The staff are always helpful and polite.

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Review from Alan L (Friend of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Falkland Grange is a lovely Care Home, the staff are very caring and professional. The staff came across very professional in their manner and approach. The Home looks very new and has a homely feel about it as well. Great location as well.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Falkland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Falkland Grange Care Home is calculated as follows: ( (334 Excellents x 5) + (96 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 451 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Falkland Grange Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (2)

Samantha

Samantha Oakman

Job Title: Night Care Manager

Joined: 2020

Hello, my name is Samantha Oakman, and I am the Night Care Manager here at Falkland Grange.


I have worked in the care sector since 2000 and joined Falkland Grange as a team leader in 2020 before being promoted to night care manager in 2023. My work on both day and night shifts allows me to fully appreciate the value of the 24-hour care service our home provides to our residents.


Caroline

Caroline Palmer

Job Title: Housekeeping Assistant

Joined: 2019

Hello, my name is Caroline Palmer, and I am a Housekeeping Assistant here at Falkland Grange.


I have been working in housekeeping since 2018, and I have been part of the Falkland Grange team since our home first opened. I am passionate about our residents living in an environment that is clean, tidy and maintained to the high standard they deserve. As part of my role, I am responsible for overseeing our home's laundry and managing individuals in the housekeeping team, who are all just as passionate as I am about the cleanliness of our home.