"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.
Visitors welcome at any time.
Ample parking available on site.
Falkland Grange Care Home has a Review Score of 9.6 (9.630) out of 10, based on 35 reviews in the last 2 years. Over all time Falkland Grange Care Home has 103 reviews.
Review from Michaela B (Granddaughter of Resident) published on 25 February 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Safety / Security
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Value for Money
Review from G B (Wife of Resident) published on 25 February 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E R (Daughter of Resident) published on 11 February 2020
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Overall Experience
5.0 out of 5
Reply from Matthew Berry, Home Manager at Falkland Grange Care Home
Thank you for your kind words. As a new home and team, it is always lovely to hear such positive feedback. Best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.630) out of 10 for Falkland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.630 for Falkland Grange Care Home is calculated as follows: ( (295 Excellents x 5) + (90 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 405 Ratings = 4.63
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Falkland Grange Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Sep 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Deputy Manager
Joined: 2021
Hello, my name is Rachel Joyce, and I am the Deputy Manager here at Falkland Grange.
I am incredibly passionate about providing quality care for our residents. I also manage all care and support enquiries, working closely with our care teams to oversee the care being provided in our home. I am heavily involved in all care and support plans organised for our residents.
Before joining the team at Falkland Grange, I was a deputy manager for a domiciliary care service, where I worked for six years. Before that, I worked as a care assistant in community settings and private care homes. I have a qualification in Dementia Care Mapping from Bradford University.
Job Title: Night Care Manager
Joined: 2020
Hello, my name is Samantha Oakman, and I am the Night Care Manager here at Falkland Grange.
I have worked in the care sector since 2000 and joined Falkland Grange as a team leader in 2020 before being promoted to night care manager in 2023. My work on both day and night shifts allows me to fully appreciate the value of the 24-hour care service our home provides to our residents.
Job Title: Housekeeping Assistant
Joined: 2019
Hello, my name is Caroline Palmer, and I am a Housekeeping Assistant here at Falkland Grange.
I have been working in housekeeping since 2018, and I have been part of the Falkland Grange team since our home first opened. I am passionate about our residents living in an environment that is clean, tidy and maintained to the high standard they deserve. As part of my role, I am responsible for overseeing our home's laundry and managing individuals in the housekeeping team, who are all just as passionate as I am about the cleanliness of our home.
