Bickerton House

Warfield Road, Bracknell RG12 2JA
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9.9 56 Reviews
  • Bickerton House, Bracknell
Bickerton House in Bracknell, Berkshire, is a purpose-built care home with its own hair salon, coffee shop and cinema. Relaxing lounges, landscaped gardens, and bedrooms with en-suite facilities, all add to the level of luxury that residents can enjoy.

The warm, compassionate team provides a range of care services, from residential and nursing care to specialist dementia care, on a short stay and permanent basis. Every aspect of a resident’s care is tailored to their exact needs and wishes.

The lifestyle team organises daily group activities and regular entertainment and outings, and the home has also built strong ties with the community, enabling residents to enjoy activities and events with local schools, churches and charities.

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Care Provided by Bickerton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michael Pallister (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bickerton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675
    • Self-Funded Residential Dementia Care from £1,765
    • Self-Funded Nursing Care from £1,915
    • Self-Funded Nursing Dementia Care from £2,005
    • RESPITE Self-Funded Residential Care from £1,885
    • RESPITE Self-Funded Residential Dementia Care from £1,974
    • RESPITE Self-Funded Nursing Care from £2,125
    • RESPITE Self-Funded Nursing Dementia Care from £2,215

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Bickerton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bickerton House Reviews (56)

Total of 56, showing 1-20
9.9

Bickerton House has a Review Score of 9.9 (9.874) out of 10, based on 30 reviews in the last 2 years. Over all time Bickerton House has 56 reviews.

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Review from Ally B (Power of Attorney of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our loved one has resided at Bickerton House for two years. We have found the management team very approachable, supportive, knowledgeable & caring.
Customer relations manager is warm, approachable & equally supportive &
Business administrator, is always on hand to help where needed.
Front of
house are always cheerful & welcoming whilst the Lifestyle team are adventurous and imaginative in their events held for the residents.
The clinical lead and her nursing team, is extremely trustworthy and knowledgeable and the level of care given to each of the residents that require nursing is of a high standard.
The care team are lively, cheerful and extremely positive towards the residents and their families and are more than happy to assist with any requests.
To everyone working at Bickerton, you really are a credit to Care UK and I couldn't be happier with the level of care and service my loved one receives.. thank you

Reply from Chantel Baigent, Home Manager at Bickerton House

Hi Ally thank you very much for taking the time to leave us feedback about your experience.
At Bickerton House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Emma H (Daughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe and well cared for. The Home offers excellent service not only to the residents but also keeping the family and carer updated which is so important. There were issues regarding the quality of food but that has now been resolved. The manager is approachable and always wants to hear from residents
and family in the event something needs looking at. The staff seem a lot happier now he is in charge rather than with previous managers. Have no issues and well done for running a good ship.

Reply from Chantel Baigent, Home Manager at Bickerton House

Thank you very much for taking the time to leave us feedback about your experience. Mum is definitely going getting involved in more of the activities which is great to see. And we loved your signing at our last session.


At Bickerton House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from David I (Husband of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, very good. One-to-one care a little hit and miss over Christmas-New Year but generally, staff attitude very good.

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Review from Sandi C (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents are residents, mother with Alzheimer's and father with mobility issues.
I think my primary reason for the level of satisfaction is that I no longer fear for their safety and they have 24/7 care, which in my mother's case, is essential.

Reply from Chantel Baigent, Reviews Team at Bickerton House

Hi Sandi, thank you very much for taking the time to leave us feedback about your experience. At Bickerton House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Mum really does enjoy the amazing activities, especially those that involve music and the primary school visits.


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Review from L S (Daughter-in-law of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been there for six weeks after having a stroke, it was the best decision we made. She is very happy there, lovely environment and lovely staff. A good selection of activities and encouragement by the staff to join in. She has just had a birthday and a big fuss was made making her
feel very special. She hasn't smiled as much as she is for a long time.

Reply from Chantel Baigent, Reviews Team at Bickerton House

Thank you very much for taking the time to leave us feedback about your experience. At Bickerton House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Mum has fully emersed herself into the day-to-day life here at Bickerton.


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Review from Lisa H (Daughter-in-law of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father-in-law have both been living at Bickerton House since April this year. They each have very different care needs and they are polar opposites when it comes to likes, dislikes, personalities etc. however everyone at Bickerton, without exception, shows great respect and empathy toward
every individual and their personal situation or needs. They listen to and try hard to deliver special requests and are always welcoming to family and friends when they visit. When my mum-in-law was very poorly, they showed great empathy by allowing us to visit at any time, enabling us to visit every day around work schedules and the kids' clubs etc. I cannot fault them. I've found a real gem in Bickerton House and am so glad my in-laws are now safe and very happy in their new home.

Reply from Chantel Baigent, Reviews Team at Bickerton House

Hi Lisa, thank you very much for taking the time to leave us feedback about your experience. At Bickerton House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is so lovely to have them living together again.


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Review from Teresa H (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and father are residents at Bickerton House. My mother has Alzheimer's and is therefore on a different floor to my father. The staff are so understanding of the different needs they both have, especially as my mother, sadly, has deteriorated in the last year. They have supported and helped
my father to cope with seeing less of my mother, I have really appreciated the care and thought that has gone into this.
The care for both of them is fantastic and very individual.

Reply from Chantel Baigent, Reviews Team at Bickerton House

Hi Teresa, thank you very much for taking the time to leave us feedback about your experience. At Bickerton House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It's so lovely to finally have Mum and Dad living together again.


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Review from Jeffrey S (Son of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the staff of Bickerton House for making my mother's 96th birthday such a memorable experience, she was overjoyed by the fuss and attention she received. We were able to have lunch together in a private room, the food was excellent and the cake, made on-site, exceptional. Moving Mum to a
care home came with some trepidation but now seeing how happy she is, I know it was absolutely the right decision. She has quickly made friends and despite many offers from family, has decided staying at Bickerton is her preferred Christmas destination. My mother has been a resident only for a few months but already is referring to the staff as "my angels" which is good enough for me. She really does seem to be enjoying herself, I'm sure she thinks she is on holiday.

Reply from Chantel Baigent, Reviews Team at Bickerton House

Hi Jeffrey, thank you very much for taking the time to leave us feedback about your experience. At Bickerton House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Mum has fully emersed herself into the day-to-day life at Bickerton and we love being her 'angels'


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Review from Deborah P (Daughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in May 30th 2024, he loves it there, wishes he had moved in beforehand. He says the staff works so very hard to accommodate his needs, we have tried to make it a home from home with many of his own personal items, photos and even his own recliner chair.

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Review from L H (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident of Bickerton House and is so happy there. The care she receives, not just personal care but emotional and well-being, is exemplary.
She thoroughly enjoys all the activities and experiences they offer which makes her time so much more fulfilled. The staff are amazing, they are
very approachable, honest and professional and make sure that each resident is treated individually.
It is such a relief to know that the people caring for my mum are doing so in a way where she doesn't feel like a 'patient' but a member of a large family.
The management is very approachable and always listens to concerns and deals with them promptly which is a great benefit when you have to trust a loved one to someone else.
Bickerton has made my mum's life better and she enjoys every aspect of being there.
Thank you Bickerton!

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Review from John B (Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have lived in Bickerton House for two years and feel happy and comfortable here. Our five bedroom house had become too big for us to look after. My wife fell and hit her leg on a kitchen unit. She was in hospital for two weeks and told that she needed to be in a care home.
We chose Bickerton
House because the careers were obviously very caring. We have comfortable, well-furnished rooms and enjoy the varied and healthy menus at breakfast, lunch and dinner. We have exercises three days each week that help keep us fit. We enjoy the various singers and other entertainers who come in. In the summer we enjoy sitting in the garden and talking with other residents. Also, the care home has a minibus which took us to Windsor for a very enjoyable trip on the river. All these activities are enjoyable and give us important new memories.
Overall, we have a better, more comfortable and interesting life at Bickerton House than we did over the last few years we spent in our house.

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Review from Sue S (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents moved to Bickerton House two and a half years ago and it's a decision we have never regretted. They were given a spacious en-suite room together on the dementia floor. They have been looked after with care and compassion and their medical needs are carefully observed.
Their days are often
filled with seasonal activities and musical performances. On summer days we love to sit with them on a terrace or out in the garden.
Sadly, we recently lost our father to Alzheimer's. All the staff were excellent at monitoring him and making him as comfortable as possible during his final days. We're very grateful for all their support of Mum and Dad during this difficult time and indeed, the wider family.
We have always found every staff member to be professional, knowledgeable and caring and above all, friendly!

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Review from Sheila C (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was struggling at home and had been in hospital and it was time to find a care home that had Mum as a priority and I knew she was safe. The staff at Bickerton House work above and beyond to make Mum feel so welcome. They call me to let me know if she has had a bad night - they inform me what she
has been doing. It is home from home. She says the food is amazing, her room is spotless, there are activities every day and she is teaching a few staff to knit which makes her feel needed. It was the best decision I ever made and Mum is so happy. They also arranged a 90th birthday garden party for her and were happy for her family to attend - with a singer too! Thank you Bickerton for making my mum happy which makes me happy.

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Review from Gary D (Son of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Bickerton House from another care home in March 2024. He settled into his new surroundings fairly quickly through thoughtful attention from the staff. We have been very impressed by both the facilities provided and, in particular, the friendly, caring staff. When we visit Dad and take
him to the coffee 'shop' and to visit the gardens, all the staff seem to know Dad by name and always have a friendly word to say to him. We were also impressed by the effort put in by the staff for events that had been organised, such as the D-Day celebration and the sports day, the latter supported by local school children linked to the care home. The management team have been efficient throughout and always say hello when we visit. Sadly, Dad's health deteriorated and he passed away at the home. During this difficult time, the staff were excellent and looked after Dad and us with great care, attention and dignity. We have been very pleased with the whole experience provided at Bickerton.

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Review from Andrew H (Son of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, my experience has been excellent. The care my mother has received has been first-class and has improved dramatically since her arrival, nursing and care staff are attentive and all management staff are supportive and very approachable.

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Review from Kerry B (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Mum into care was a difficult decision but due to a worsening respiratory condition and the onset of dementia, it was necessary for her safety and well-being. We visited several facilities but Bickerton was by far the nicest we saw - great facilities, cleanliness, quality of resident rooms and
friendliness of staff. We moved Mum from Scotland to be closer to us which was complex but the customer relations manager and the team were so helpful in helping us navigate this process.
Since being at Bickerton House, Mum's health has actually improved. She is in nursing care due to her use of oxygen but her breathing has improved, her mobility is better and she is very happy being there. The staff are excellent, they always make us feel welcome when we visit, making a special effort with my young children in particular. We've also attended a couple of Bickerton's events over the summer as a family, which has been great. Thank you to all at Bickerton for the excellent care you're providing to Mum.

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Review from Samantha S (Daughter of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm sure like most people, facing the fact that your loved one needs to make the move to supported living, can be so hard. We all came to realise, Dad included, that the time was now. Then comes the worrying time of finding the right home, with the best care. But then came Bickerton House. Initially
it was for the close proximity to my sister but once we stepped foot inside, we were sold.
The first thing was the smiling, warm faces greeting us by the staff. Next came the cleanliness and how well the facilities went beyond our expectations. It smelt so clean and fresh and was so bright and inviting.
The residents we met appeared so at home and there was such a calmness to the environment.
We were navigated so professionally through the process of arranging Dad's placement, which really made the whole transition smooth and so less stressful.
Within 2 weeks Dad was settled in his new home. We can't thank the staff for all their help, kindness and professionalism. An amazing team.

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Review from Kevin S (Son of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Bickerton House since January 2024. She is receiving nursing care and I can say that the staff looking after her have been very professional and caring. What's good is that they take action when they see a need in a timely fashion, with evolving medical conditions for example. This gives
our family great comfort. The staff are all friendly and welcoming and there are events every day including trips out in the minibus. I am very happy with the care that Mum has received at Bickerton House.

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Review from R J (Son of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Bickerton House. My mother is receiving excellent care in a happy and positive environment. All the staff have been wonderful and have a a great approach to balancing the needs of residents, health care, general day-to-day living, etc.

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Review from Neil P (Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in this home for just under a year. Am now doing a lot more activities including a exercise class 3 times a week. Every day there is an activity it might be a singer or games. The food is good and you get a choice of what you want to eat.
The staff are always happy to help and have smiles
on their faces. Last but not least the cakes are lovely.

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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Bickerton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for Bickerton House is calculated as follows: ( (314 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 356 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bickerton House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

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Meet the Team (1)

Michael

Michael Pallister

Job Title: Home Manager

As Home Manager at Bickerton House, the most important part of my role is to make sure residents feel safe.


A big part of what I do is supporting my team. In particular, helping them navigate the healthcare sector which is always growing and developing. With that in mind, you also need to be well-organised and approachable. It helps that I can draw on my 15 years of experience and level five qualification in leadership.


When I first joined Care UK, I did so because its ethos reflected my own values and beliefs. A career highlight for me is the fact I have been able to work my way up through dedication and learning. Now, I feel proud to be part of a strong team that I have also helped grow. For us, it is about celebrating each other’s achievements and seeing how we can do even better.


Every day is different, but my favourite part is being able to spend time with residents and their families. I love finding out about their lives, getting to know them and listening to their wealth of knowledge.


Outside of work, we are an adventurous family and enjoy road trips and holidays. Having a very sporty son also means we spend a lot of time out and about supporting his activities.


Frequently Asked Questions about Bickerton House

What types of Care is Bickerton House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bickerton House provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Bickerton House have?

There are 77 Single Rooms.

What are the Facilities & Services at Bickerton House?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bickerton House to the centre of Bracknell?

0.3 mile(s) as the crow flies, distance by road may be significantly further.