Bickerton House

Warfield Road, Bracknell RG12 2JA
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9.9 56 Reviews
  • Bickerton House, Bracknell
Bickerton House in Bracknell, Berkshire, is a purpose-built care home with its own hair salon, coffee shop and cinema. Relaxing lounges, landscaped gardens, and bedrooms with en-suite facilities, all add to the level of luxury that residents can enjoy.

The warm, compassionate team provides a range of care services, from residential and nursing care to specialist dementia care, on a short stay and permanent basis. Every aspect of a resident’s care is tailored to their exact needs and wishes.

The lifestyle team organises daily group activities and regular entertainment and outings, and the home has also built strong ties with the community, enabling residents to enjoy activities and events with local schools, churches and charities.

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Care Provided by Bickerton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michael Pallister (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bickerton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675
    • Self-Funded Residential Dementia Care from £1,765
    • Self-Funded Nursing Care from £1,915
    • Self-Funded Nursing Dementia Care from £2,005
    • RESPITE Self-Funded Residential Care from £1,885
    • RESPITE Self-Funded Residential Dementia Care from £1,974
    • RESPITE Self-Funded Nursing Care from £2,125
    • RESPITE Self-Funded Nursing Dementia Care from £2,215

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Bickerton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bickerton House Reviews (56)

Total of 56, showing 21-40
9.9

Bickerton House has a Review Score of 9.9 (9.874) out of 10, based on 30 reviews in the last 2 years. Over all time Bickerton House has 56 reviews.

Overall Experience

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Review from Yvonne T (Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a resident at Bickerton House for two years or so. I came here for end-of-life care but two years later I'm still around and am very active around the home. I think Bickerton has been good for me as I'm no longer as ill as I was and I managed to fill my days doing lots of things around the home.
I love the activities and the gym sessions, I'm a resident ambassador so I spend a lot of time chatting to other residents, staff and relatives, I also go and chat to new residents and try to make them feel welcome. All in all I'd say I've gained a new lease of life which I think is testament to Bickerton's care.

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Review from Sarah L (Daughter of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just joined them at Bickerton House, it is one of the best care homes in Bracknell. (In my opinion).
It is very welcoming and the facilities are amazing.
They do lot with the residents and also involve the wider community.
The staff are very friendly and the nurses are too. Nothing
is too much trouble.
They helped with respite to start with, bringing the start of his respite forward after seeing the family at crisis point.
My dad went on to enjoy his stay so much that he is now a permanent resident and looks so much better and healthier for it.
I would recommend going and having a look around, you won’t be disappointed.
I would 100% recommend.

Reply from Leahanne Wilkinson, Reviews Team at Bickerton House

Thank you very much for taking the time to leave us positive feedback about your experience.
At Bickerton House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your overall experience with us has been a positive one. We understand that sometimes moving to a care home can be emotional, and we try to make the move as smooth as possible. Sometimes to support families we will go that extra mile. We are so pleased that Dad has settled and you are happy. If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK Bickerton House team


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Review from S W (Son of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good home with very friendly staff and very caring attitude.
The management are all very friendly, have lots of time for you and are very approachable.
The activities team are always encouraging Mum to be involved and when she can’t or doesn’t want to, they make sure they spend time with
her so she isn’t missing out.
The food is fantastic and the cafe area is always a pleasure to sit in.
Highly recommend the home to anyone looking in the area.

Reply from Leahanne Wilkinson, Reviews Team at Bickerton House

Thank you very much for taking the time to leave us a positive review about your experience at Bickerton House. If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
At Bickerton House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Hayley G (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely, friendly care home who welcomed both my parents with open arms. Unfortunately, they were only here for a few weeks respite but it certainly got them back on their feet and cheered them up immensely.
Really appreciated that they had rooms next door to each other and sat together at mealtimes
looking out the window.
Very happy parents, shame they had to go home.

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Review from Lyn B (Sister of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Bickerton House Care Home for nine weeks respite care. During this time, his health and well-being have improved significantly. He gets on well with the staff who are very friendly and caring. The home is always very clean and feels very safe. The residents are well looked after.
He is only leaving here to be closer to his family.

Reply from Leahanne Wilkinson, Reviews Team at Bickerton House

Thank you very much for taking the time to leave us a review aof your experience, I will share your positive feedback with the team.
At Bickerton House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Caroline B (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bickerton House is beautiful and mum has a lovely, sunny room with an en-suite shower room.
The staff are so friendly and went out of their way to introduce themselves to Mum on her first day. She’s been in the garden every day which she loves. She is making friends and is so much brighter and happier.
They have so many facilities available to the residents and lots of activities. The menu is varied and the tables are laid out beautifully which encourages mum to eat and be social. I love the individual Memory boxes outside each room where mum has put some of her treasures, and her precious photos have been put on the wall so it feels more like home. It is a very hard and distressing time, placing a loved parent into a care home but seeing mum happy again is worth it.

Reply from Kaylie Jennings, Reviews Team at Bickerton House

Thank you very much for taking the time to leave us a review of your experience.
At Bickerton House we set a high standard for ourselves, so we are very pleased to hear that your mum is enjoying the garden, the food and that her overall experience with us has been a positive one.


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Review from Kim H (Daughter of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home since August 2022.
When we come to view the home, we were greeted with friendly staff and shown around the whole home. It is very clean and everyone seemed very friendly and helpful. It was like home from home with their bedrooms.
I was very happy and thought this
would be fab for my mum. It was a hard decision to put my mum in a care home but seeing this helped me so much. They have so many daily activities going on too and also have a pub and hairdressers in there too. Also a Cafe with an assortment of cakes daily.
Since mum has been in there, I haven’t looked back. They are so lovely and she has settled in so well. She’s very safe and looked after amazingly. I get regular feedback to let me know how she is getting on.
I’m so pleased she’s being cared for so well, I would highly recommend this home.

Reply from Kaylie Jennings, Reviews Team at Bickerton House

Thank you very much for taking the time to leave us s review of your experience.
At Bickerton House, we set a high standard for ourselves, so we are very pleased to hear that your mum has settled in so well and that her overall experience with us has been a positive one.
Many Thanks, Bickerton House team.


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Review from Christine T (Friend of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend Bickerton House Care Home to anyone looking for a care home for themselves, relatives or friend. I use to be a live-in carer for one of their residence. The lady I was caring for, her health had deteriorated, she had to be assessed by a social worker and after the assessment they decided
that she needs two carers and that it would be best for her to be in a care home.
I was very upset, concerned about her care, I wanted the best for her. I am happy to say I am no longer sad because she is in good hands, well cared for, she is clean, the home has got lots of activities to suit individual needs, hairdresser, you name it, they got it at Bickerton House. They are like a big happy family and I feel included. They are kind and polite to me whenever I call or visit.
They have organised a a zoom for me to speak to my lovely lady, they do lovely meal good choices.

Reply from Kaylie Jennings, Reviews Team at Bickerton House

Thank you very much for taking the time to leave a review of your experience.
At Bickerton House, we set a high standard for ourselves, so we are very pleased to hear that your friend is enjoying their experience with us and has made good use of our activities and facilities.
Many thanks, Bickerton House team.


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Review from Sharon M (Daughter of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had looked at a number of homes for Mum to go into for respite and Bickerton was top of the list. Mum settled very quickly and enjoyed her surroundings and accommodation. She became fond of a number of carers who looked after her very well and for this reason, she came on in leaps and bounds due
to their care and understanding and was able to move back home quite quickly. I think and hope she will be a frequent visitor and likely return for respite care again, as she feels safe and very content at Bickerton.
I found the management to be extremely helpful, caring and the process was simple to get Mum moved there. I would highly recommend Bickerton House.

Reply from Kaylie Jennings, Reviews Team at Bickerton House

Thank you very much for taking the time to leave us a review of your experience.
At Bickerton House, we set a high standard for ourselves, so we are very pleased to hear that your mum felt safe and content with us. We are also pleased that the overall experience was positive for you too.


Many Thanks, Bickerton House team


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Review from S D (Daughter of Resident) published on 16 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Bickerton House since the beginning of this year. She needs care and help with everything and I can't praise all the staff enough for their round-the-clock care, their expertise and their kindness in everything they do. The carers keep her very clean and are so nice
with her while washing or bringing her meals and drinks etc. Due to my mother's frailty and age, she needs help with everything and that help is always there. It has relieved myself and family of so much stress.

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Review from M B (Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mother was initially very reluctant to come to live in a care home, she has settled really well and is very happy. She has formed friendships with residents and strong bonds with many members of staff. She also joins in with many activities, which she did not have the opportunity to do before.

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Review from Martin G (Son of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home welcoming and the staff attentive to my mother's (95) needs. When she went into Bickerton House she was very confused and worried, the staff helped her to gain more confidence and become more used to the facilities.
She was there for respite care following a 5 week's stay in the hospital.
She now feels that can return home. If her condition deteriorates I would be very happy to let her stay at Bickerton House permanently.

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Review from S B (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, in her 90s, moved into Bickerton House two months ago, having previously been living independently in Suffolk. The move had to take place quite quickly and was understandably stressful but the staff, who are lovely, kind, caring people, have been brilliant in helping mum settle in, making her feel
welcome in her new surroundings and keeping me informed. She has a lovely bright room, tastefully decorated, which we have been able to personalise with her own belongings, pictures and furnishings. Mum really enjoys the freshly prepared meals and the activities and facilities within the home, e.g. hair salon, cafe, garden, etc. give her variety and choice in how she spends her time. She has made new friends, is happy and no longer feels so anxious and worried about what the future holds. I would thoroughly recommend Bickerton House to anyone considering residential or respite care for a loved one.

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Review from Kate C (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to find a care home for mum and dad quite urgently following both of them being in hospital over the summer. The staff were extremely helpful in the initial process, showing first me and then dad around the home and describing some of the lovely events that are organised for residents. Dad
was very pleasantly surprised at what a modern care home looks like having his own mother's experience as a reference and was happy to give it a try! Bickerton House staff have been as one caring, kind and extremely supportive in settling both mum and dad into the home. It is clear in walking around the home with mum and dad, that the staff know them well and are keen to create as comfortable an environment for them as possible, nothing has been too much trouble. Mum and dad are loving the meals, the exercise classes, socialising with other residents and of course the coffee shop and treats! Thank you for all you are doing Bickerton House, it is a great relief to know they are in such caring hands!

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Review from Vic G (Daughter of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were in the fortunate position of our mum deciding herself that she needed extra care. We looked at many homes in the Berkshire area but, as soon as we had seen Bickerton, we knew it was the right place for Mum. They have not disappointed us in any way. The home itself is modern, clean and still
presents as cosy. Mum's own room is large. She has a few pieces of personal furniture and was given all the assistance she needed to make the room her own.
The heart of Bickerton, however, is the staff team. They treat mum with dignity and respect that the space is her home. She is happier than she's been in years - engaging in hobbies again and getting out and about. She's having a new lease of life.
We couldn't be more thankful to everyone there.

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Review from Sue H (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very big thank you to everyone at Bickerton House who has worked so hard to make my mum feel at home there. It's always very difficult choosing a care home for a loved one, especially one aged 95 who was very against the idea. Bickerton House has proved to be a wonderful choice due to its excellent
facilities and the kindness and dedication of all the lovely friendly staff. Bickerton House is a very happy place and wraps its arms around you and makes you feel you belong. My mum has been there for 10 weeks now and is very settled and loving it there. I can relax knowing she is safe and well looked after. I would thoroughly recommend it.

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Review from Helen F (Friend of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend Bickerton House highly enough. The home is beautifully decorated and always clean and tidy.
From walking in and meeting the reception team to the carers, cleaners and maintenance team everyone is highly professional, kind and caring.
Everyone always has a smile and welcomes you.
The range of activities are excellent and the Lifestyle Coordinators work so hard to provide choice and variety for all the residents.
My friend that I visit is often having a one to one chat with one of the carers, they always have time for the residents and nothing is too much trouble.

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Review from Rogan H (Son of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in hospital when we found out that he needed full-time care. It’s stressful and a lot to process. We were anxious about choosing the right home for him.
From the beginning, the staff at Bickerton showed great care. They’re good at keeping us informed and the relationship works well. It puts
us at ease, and we know dad gets the best care.
The tour really helped us visualise what life would be like for dad. It also feels good to know about all the activities and see pictures from time to time. It’s also a conversation starter when we visit.
Dad is a man few words, but he wanted us to know that the people are very good, and he feels well looked after.
I’m so pleased dads at Bickerton. You can see from photo’s that he looks so much better and happier there.

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Review from Celia N (Wife of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bickerton House is an outstanding modern care home with plenty of available parking.
They fully comply with all the present Covid rules and regulations.
All the staff on the dementia section too many to individually mention have cared for my husband since June this year with great dignity and respect.
The administration team have kept me informed with information and guidance from the beginning of his stay.
The manager is very involved and keeps a good eye on everything going on in the care home. The lady on the reception is always very pleasant and helpful.
The business manager keeps all informed of all the events taking place.
The deputy manager has been outstanding giving me guidance and a great deal of her time helping me with complex forms.
All the staff have gone out of their way to help me with any problems and have always been available to talk about any issues.
I won’t ever forget the kindness shown to my husband and me at this very difficult time.
Thank you all September 2021

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Review from Alison S (Niece of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A complete change of lifestyle cannot be easy for a 90-year-old lady, but nonetheless, my aunt is settling well into Bickerton House and accepting that this is now her home. This is entirely due to the care she has received in trying to accommodate her needs. I know that staff members have sat with
her and gone through photo albums with her for example. Just last week a cruise style lunch was put on for the residents with an invitation to the Captain's Table. Looking at the photos, a great deal of care went into preparing for this occasion, and I know my aunt was really looking forward to it. Comments and suggestions are always replied to and actioned promptly. Thank you to all the staff for their hard work.

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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Bickerton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for Bickerton House is calculated as follows: ( (314 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 356 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bickerton House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (90)

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Meet the Team (1)

Michael

Michael Pallister

Job Title: Home Manager

As Home Manager at Bickerton House, the most important part of my role is to make sure residents feel safe.


A big part of what I do is supporting my team. In particular, helping them navigate the healthcare sector which is always growing and developing. With that in mind, you also need to be well-organised and approachable. It helps that I can draw on my 15 years of experience and level five qualification in leadership.


When I first joined Care UK, I did so because its ethos reflected my own values and beliefs. A career highlight for me is the fact I have been able to work my way up through dedication and learning. Now, I feel proud to be part of a strong team that I have also helped grow. For us, it is about celebrating each other’s achievements and seeing how we can do even better.


Every day is different, but my favourite part is being able to spend time with residents and their families. I love finding out about their lives, getting to know them and listening to their wealth of knowledge.


Outside of work, we are an adventurous family and enjoy road trips and holidays. Having a very sporty son also means we spend a lot of time out and about supporting his activities.