Bickerton House

Warfield Road, Bracknell RG12 2JA
Submit a Review
9.9 56 Reviews
  • Bickerton House, Bracknell
Bickerton House in Bracknell, Berkshire, is a purpose-built care home with its own hair salon, coffee shop and cinema. Relaxing lounges, landscaped gardens, and bedrooms with en-suite facilities, all add to the level of luxury that residents can enjoy.

The warm, compassionate team provides a range of care services, from residential and nursing care to specialist dementia care, on a short stay and permanent basis. Every aspect of a resident’s care is tailored to their exact needs and wishes.

The lifestyle team organises daily group activities and regular entertainment and outings, and the home has also built strong ties with the community, enabling residents to enjoy activities and events with local schools, churches and charities.

Show Bickerton House on the Map

Care Provided by Bickerton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michael Pallister (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bickerton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675
    • Self-Funded Residential Dementia Care from £1,765
    • Self-Funded Nursing Care from £1,915
    • Self-Funded Nursing Dementia Care from £2,005
    • RESPITE Self-Funded Residential Care from £1,885
    • RESPITE Self-Funded Residential Dementia Care from £1,974
    • RESPITE Self-Funded Nursing Care from £2,125
    • RESPITE Self-Funded Nursing Dementia Care from £2,215

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Bickerton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bickerton House Reviews (56)

Total of 56, showing 41-56
9.9

Bickerton House has a Review Score of 9.9 (9.874) out of 10, based on 30 reviews in the last 2 years. Over all time Bickerton House has 56 reviews.

Overall Experience

  • 53
  • 3
  • 0
  • 0
  • 0

Date Published

56
10
19
30
26

Review from K H (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Bickerton House for respite care in May 2021. From the moment I contacted the home, everybody was extremely helpful. My father enjoyed his stay very much. The staff are wonderful and the facilities are excellent. It gave me complete peace of mind he was being looked after while
my husband and I took a short break. I cannot praise the home more - it is superb.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emily H (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long year and struggling to find somewhere suitable for my mum, who has early-onset dementia, we found Bickerton House. From the moment we enquired they could not have been more helpful, everything was explained so well by the staff to us with regards to moving a relative in during Covid. Mum
has settled so well and loves all the activities provided. Visits are well organised and nothing is ever too much trouble for the staff. Communication has been excellent so we know exactly how Mum is doing. Overall, in very tricky times, we couldn’t be happier with the service and care provided. Thank you Bickerton team!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen C (Daughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Bickerton House care home was amazing. Very clean and tidy. Staff are excellent in their service. An amazing place to have comfort and peace of mind for the residents. I would recommend to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne N (Daughter of Resident) published on 28 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to you 6 weeks ago and the change in her is unbelievable. So happy thank you. It was hard to move her from previous care home but so glad we did. All the staff I have met are lovely and so so helpful. Mums never had anything to complain about. She certainly is enjoying her time with you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G P (Respite Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Here for two weeks respite. Enjoyed the stay very much. Perfect surroundings, very helpful staff. Brilliant accommodation. Food excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo C (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident in Bickerton Care Home for several months, myself my husband and family are so happy we have found a wonderful nursing home for her well being. All the staff are friendly, helpful and extremely supportive and kind. They phone us routinely with my mothers care plans. We
are incredibly impressed with the daily activities, my Mum has mixed dementia but she has thrived and enjoys taking part with the crafts etc. A fantastic home for your loved one. We would all definitely recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather G (Wife of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent two weeks respite in Bickerton House and said that he immediately felt welcomed and comfortable commenting on good food and friendly helpful staff as well as a very well-appointed room/bathroom. I found the management very helpful in the time leading up to his admission and always available
to answer our questions particularly during these difficult covid times. I felt confident that he would be well cared for in a safe environment, and this proved to be the case. We would certainly hope to use the care home again as the need arises.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris T (Son of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has complex needs with his Parkinson’s and Dementia and Bickerton have not only met all of these needs with dignity and professionalism but has gone above and beyond to make his life as full and pleasurable as possible.
During these difficult COVID times, I have been impressed by their unwavering
adherence to procedure. Everyone feels very safe and looked after.
Thank you, team Bickerton!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donna A (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very comfortable in a clean cosy room with television and en-suite facilities. The staff are very helpful when I phone to enquire on her wellbeing, and if they are busy when I telephone a member of staff will always telephone me back with the relevant information. If my mother does not
want to choose a meal from the day's menu, the staff are very accommodating and will go to the kitchen to prepare her something else.
Due to these unprecedented times, my mother has had to spend a lot of time in and out of isolation, but the staff have always ensured she has had lots of social interaction. I feel content to know my mother is in a safe and caring environment, where her needs are of the utmost priority. Bickerton House Care Home has excellent facilities, all the staff are friendly and provide very professional care in their respective roles.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew O (Son of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bickerton House is superb. My wife and I were so very impressed by the communication from our initial enquiry until the point of arrival for my mother. From the moment my mother arrived right up until today she is a different person. Initially, my mother just wanted to go home but after a couple of
days, due to the caring and friendly nature of the staff, her initial respite care visit of 1 month has turned into 2.
We, as a family, could not recommend Bickerton House enough. Anybody who chooses Bickerton House for a family member has no need to worry - they will be in safe, caring and friendly hands and the staff communicate well with family members to keep you abreast of everything your family member is up to.
Brilliant and first-class for everything that they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lydia P (Daughter of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled very well into Bickerton House and this has been helped greatly with the excellent team looking after him, nothing is too much trouble. Both my sister and myself feel reassured that he is being well looked after and his needs are being met with a specific care plan.
All the staff
are so friendly and welcoming, and there is a wide range of activities arranged for the residents. The home is a very welcoming ambience and we are also greeted warmly. Highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hannah B (Stepdaughter of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend Bickerton House care home enough, my stepdad was in an inadequate care home before he came here and he is a different person.
A weight had been lifted to how well my stepdad is being cared for - Thank you Bickerton House, you are a blessing!
The building is fantastic - like a
hotel really and the staff are lovely, from managers, nurses, carers, chefs, domestic, administrators, and maintenance - everybody is happy to help and are so friendly.
Everybody is highly trained, and you feel extremely confident that your loved one is in the best hands. I am recommending Bickerton House to everyone!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline D (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is like 'home from home' but 5 star! The staff are the most amazing people, my mum went in for respite care and decided to stay! She has the most amazing attention love and respect from everybody at the home and most important she's happy!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Husband of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon first entering the home I was pleased by the staff's willingness to help. The customer relations manager was very knowledgeable and answered all my questions, after a tour of Bickerton House I thought I was in a five-star hotel, but with friendlier staff! My wife is very happy here, calling it
her home. My anxiety over placing my wife in care has been replaced by trust, knowing that she is in very capable and loving hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie G (Daughter of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review on behalf of my mum who has recently started to stay in Bickerton. My mum sadly lost her husband (my dad) while in respite care and the care she was receiving wasn’t to the full standard she needed. She came to live with me for a while and came to Bickerton for a stay while
I went away. She enjoyed her stay so much she wanted to stay full time! The staff are incredible at what they do and with my mother having aphasia she struggles in lots of situations, this is not the case here and she has done baking, been to the cinema, made friends and it’s honestly changed her life. The atmosphere is so welcoming and the support the staff provide is more than you could wish for. I couldn’t be happier knowing my mum is here receiving the care she has always needed and giving her the best way of life she has needed this past year.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley T (Wife of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To find a care home to suit my husband with his advancing Dementia and Parkinsons has been very difficult but to find one that has such lovely decor and rooms, friendly and caring staff, great food and plenty of activities that is so close to home is nothing short of a miracle. My husband is treated
with dignity and respect and I am involved with every step of his care, any problems and I am quickly notified. Nothing seems to be too much trouble for any member of the staff, either for my husband or myself, including my being able to join him for lunch, which I often do. Thank you Bickerton House for caring for my husband - and me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Bickerton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for Bickerton House is calculated as follows: ( (314 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 356 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bickerton House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Michael

Michael Pallister

Job Title: Home Manager

As Home Manager at Bickerton House, the most important part of my role is to make sure residents feel safe.


A big part of what I do is supporting my team. In particular, helping them navigate the healthcare sector which is always growing and developing. With that in mind, you also need to be well-organised and approachable. It helps that I can draw on my 15 years of experience and level five qualification in leadership.


When I first joined Care UK, I did so because its ethos reflected my own values and beliefs. A career highlight for me is the fact I have been able to work my way up through dedication and learning. Now, I feel proud to be part of a strong team that I have also helped grow. For us, it is about celebrating each other’s achievements and seeing how we can do even better.


Every day is different, but my favourite part is being able to spend time with residents and their families. I love finding out about their lives, getting to know them and listening to their wealth of knowledge.


Outside of work, we are an adventurous family and enjoy road trips and holidays. Having a very sporty son also means we spend a lot of time out and about supporting his activities.