Montfort Manor

Kennington Road, Ashford TN24 0LZ
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9.9 75 Reviews
  • Montfort Manor, Ashford
The skilled team at Montfort Manor delivers nursing, residential and dementia care on a short-term and permanent basis.

The purpose-built care home has been designed with residents' health and wellbeing in mind and is made up of smaller suites to offer a close-knit and homely environment - this is especially beneficial for those living with dementia.

Montfort Manor has its own inviting café – complete with freshly baked cakes – plus a luxurious cinema room, bar and a hair and beauty salon. There's something to do whatever the weather.

Residents are supported to do as much or as little as they wish: they can lead an activity, help around the home or simply relax in the comfort of their bedroom.

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Care Provided by Montfort Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Joanne Eaton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Montfort Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,621
    • Self-Funded Residential Dementia Care from £1,711
    • Self-Funded Nursing Care from £1,861
    • Self-Funded Nursing Dementia Care from £1,951
    • RESPITE Self-Funded Residential Care from £1,831
    • RESPITE Self-Funded Residential Dementia Care from £1,921
    • RESPITE Self-Funded Nursing Care from £2,071
    • RESPITE Self-Funded Nursing Dementia Care from £2,161

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Montfort Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Montfort Manor Reviews (75)

Total of 75, showing 1-20
9.9

Montfort Manor has a Review Score of 9.9 (9.938) out of 10, based on 48 reviews in the last 2 years. Over all time Montfort Manor has 75 reviews.

Overall Experience

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Review from A R (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are 100% satisfied with our mother's experience as a resident at Montfort Manor. We are confident that the care she receives is kind and professional. Her surroundings are of a very high standard and meals are exceptionally good. The lifestyle team goes above and beyond with varied activities and
the atmosphere is always easy and welcoming. Communication is easy and response to any questions is immediate, would thoroughly recommend.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you so much for your wonderful review!
We are delighted to hear that your mother is happy and well cared for at Montfort Manor.
Our team takes great pride in providing a warm, supportive, and engaging environment for all our residents. It's lovely to know that our efforts are appreciated, and we will be sure to share your kind words with the team.
If there is anything more we can do, please don't hesitate to reach out.
Thank you for your review.


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Review from K M (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision to move Dad into residential care but it became impossible to keep him at home as his dementia progressed. The staff guided me carefully through this process and at all times have been wonderfully helpful and welcoming. Dad settled well and every effort was made to incorporate
him into the home community. The family and I feel that he was looked after very well and the care and respect with which he and we were looked after as he left us was immeasurably kind at a very difficult time. Thank you.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you for sharing your experience and for your kind words. We understand how difficult the decision can be, and we are so glad that we could support you and your family through this journey. It means a lot to us to know that your dad was well cared for and that you felt supported during such a challenging time. We truly appreciate your trust in us, and we send our heartfelt condolences to you and your family. If there is anything we can do, please don't hesitate to reach out.


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Review from S P (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After breaking her leg badly just before Christmas 2024, my mother spent two weeks after her stay in hospital to begin her recovery. I can't thank all your staff enough for all the professional and friendly care you provided.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you so much for your kind words. We're so pleased to hear that your mother had a positive experience with us during her recovery. Our team takes great pride in providing professional and compassionate care, and it is wonderful to know that this made a difference for her. Wishing her continued strength and good health, and please don't hesitate to reach out if we can support you in any way.


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Review from Sandra F (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Montfort Manor has been brilliant with my dad. His care is second to none and he's always been happy there. The staff are really caring and friendly. As a family, we know dad is cared for and loved which makes us all relax and have no worries.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you so much for your lovely review. It means a great deal to us to know that your dad is happy and well cared for at Montfort Manor. Our team is dedicated to providing a warm and supportive environment, and we're so pleased that this brings peace of mind to you and your family. Your kind words are truly appreciated!


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Review from Marc N (Nephew of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Relative has been at the care home for four months. Not yet fully settled and worries about being taken away. Staff very helpful and reassuring. Good choice of food at meal times and nice coffee machine in the ground floor cafe.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you for sharing your thoughts. We understand that settling into a new environment can take time, and we are glad to hear that our team has been helpful and reassuring. We will continue to do all we can to support your relative and help them feel at home. It is great to know you are pleased with the meal options and the cafe too! If there is anything more we can do to support you or your loved one, please don't hesitate to reach out.


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Review from A H (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like a 4* hotel. Excellent services, hairdresser, cinema room, cafe, bar, staff are very friendly and proud of the care home. Food is good and residents are encouraged to eat in the restaurant, tablecloths and proper glasses. Very much recommended. My mum is happy there and said she never wanted to
go into a care home. She is also being encouraged to join in with activities.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you so much for your kind words!
We're delighted to hear that your mum is happy at Montfort Manor, especially as we know how big a decision moving into a care home can be. Our team takes great pride in creating a welcoming and supportive environment, and it's wonderful to hear that she is enjoying the dining experience and getting involved in activities. If there is anything more we can do, please don't hesitate to reach out.


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Review from S S (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Montfort for 10 months and during this time he has been looked after and his every need has been catered for. The enrichment to his life has been exemplary with the lifestyle team providing many varied activities during each single week allowing him to enjoy his twilight
years.

Reply from Niki Young, Home Manager at Montfort Manor

Thank you for your lovely review!
We're so pleased to hear that your father is enjoying his time at Montfort Manor and that our team has been able to provide the care and enrichment he deserves.
It's wonderful to know that he is engaging in activities and making the most of each day. If there is ever anything we can do to further support him or your family, please don't hesitate to reach out.


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Review from Jacqueline W (Sister of Resident) published on 15 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with all the nurses and carers who care/support my sister with her needs and she is treated with dignity.
The rooms - bedrooms, lounge, dining room, cafe are always 100% clean and tidy - excellent domestics.
The laundry staff are brilliant, ensuring all the washing is complete
quickly and returned to the owner.
The chefs and kitchen staff are amazing and all the meals are cooked to the highest standard, and very tasty/filling.
The managers, receptionists, hairdresser, maintenance guys, gardener and team leaders are fantastic.

Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for this wonderful review. We are so pleased you had an excellent experience at home when you visited us. We all thank you for your help in the home when you visit, and we look forward to seeing you in the home very soon. Many thanks Niki


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Review from S B (Wife of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Montford Manor for three weeks of respite in September. He was looked after extremely well and suffering only mild dementia was able to take part in many of the activities. He enjoyed the wonderful meals and visits from family. Unfortunately, the previous diagnosis of a threat problem
began to manifest itself and he deteriorated rapidly, eventually passing away. I cannot fault the care he had, it was second to none. Everyone couldn't have been kinder.

Reply from Niki Young, Reviews Team at Montfort Manor

Dear family. Thank you very much for taking the time to leave us feedback about your experience. We were very privileged to look after K he was an extraordinary gentleman. Many thanks for your review Niki Young, Joanne Eaton and the whole Montfort team.


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Review from S S (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Montfort Manor for making Armistice Day so special for my Dad by taking him to The Battle of Britain Memorial for their Service of Remembrance. Dad served in the RAF and there was no better place he could have been to show his respects and have his own service recognised. Your wonderful team
endlessly consider the individual needs and care of residents on a level that brings such happiness and comfort not only to them but to all the family. Thank you for everything you do to enhance the quality of Dad's life and enable us to see him still participating in activities that mean so much to him.

Reply from Niki Young, Reviews Team at Montfort Manor

Thank you very much for taking the time to leave us feedback. Dad is a very special part of our home and we are so pleased that we could take him to pay his respects for Armistice Day along with the other residents at the home. We love to be able to fulfil people's lives and we aim to make new memories with them. We look forward to seeing you and the family in the home soon. Kind regards Niki and all of the Montfort Team


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Review from K T (Daughter of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were always friendly and cheerful.

Reply from Reviews Team, Reviews Team at Montfort Manor

Thank you very much for taking the time to leave us feedback about your experience. At Montfort Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. I am pleased that you feel that the home staff are friendly and cheerful. Kind regards Monfort Manor Team


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Review from G L (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my Mum and Dad moved into Montford Manor at the beginning of July 2024, they were treated with utmost care and respect. Even when my Dad because of his slight dementia was a bit grumpy the staff were always kind to him. My Mum because of her weak heart passed away suddenly at the end
of August and Dad went downhill after that and passed away in the early hours of Wednesday the 16th of October.
We could not have wished for better care for my Mum and Dad and it was always a pleasure to visit.

Reply from Niki Young, Reviews Team at Montfort Manor

Thank you very much for taking the time to leave us this amazing feedback about you and your parent's experience at Montfort Manor. We are so pleased that you and your parents had their time with us, and we were so sad to lose them both. We thank you for this lovely review and the Montfort Manor family


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Review from Nicholas R (Son of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to be very happy at Montfort Manor. This is her second stay now, and she will almost certainly become a permanent resident. The staff in the home appear so helpful and caring, positive and cheerful. This is a modern, purpose-built home, which really works for the residents. This is more than
your average care home.

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Review from P H (Brother-in-law of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is amazing from cleaners to gardens and to the top. Such a warm welcome every time we come. Can't fault the place. 100% recommend this care home.

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Review from D R (Sister of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is not my first visit. I have travelled from the North East a few times to visit my sister. The care she is given is second to none, all of the staff are amazing and genuinely care. I phoned and spoke to the new receptionist who was only on her 4th day and the empathy and caring sound in her voice
was exceptional. Everyone from the top to the bottom are simply the best and we know she is in the best place.

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Review from C I (Son of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Montfort Manor after 2 months in a poor NHS-funded home. The difference in the quality of care, attention, cleanliness and facilities was enormous. All staff really cared for Dad and managed his position with dignity and respect. Montfort Manor and the team all score five stars from
Dad, myself and my siblings.
Sadly Dad's health did not improve and the team at Montfort Manor dealt with his end-of-life care with dignity. They kept us well-informed and showed a high level of real care for us all. Thank you!

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Review from Joan P (Sister of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Montford Manor arranged a birthday party for my sister who was 90 years old on 31 July 1924.
As it was a sunny day, we had the use of the summer house in the garden.
Also at the party were my 2 daughters and my son, granddaughter and great-granddaughter aged 8 months. We would all like to say a very
big thank you to the cook and all the other people who helped with this party.
We had sandwiches with various fillings, as requested, sausage rolls, individual trifles and a gorgeous birthday cake. The cook carried out all the various instructions regarding allergies and dislikes. My sister did not know about this party, but really enjoyed herself when she got over the shock.

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Review from Maggie J (Niece of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Montford Manor in April this year. Initially she was reluctant to leave her room, but staff kindly encouraged her to join in the many activities and make friends with the other residents. Now it is difficult to find her when I visit, she is always busy and she has had some wonderful
trips out in their minibus. The staff have been kind and caring to her while also allowing her to keep her independence. My aunt has recently celebrated her 90th birthday, Montford Manor arranged a wonderful family gathering in the garden for her. The food and birthday cake were excellent. I can highly recommend Montford Manor to care for your loved ones.

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Review from Bryony D (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy here. He is well looked after, and the staff are very caring. The activities are excellent and have such an amazing cafe, and the garden area is great as a visitor.

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Review from R J (Wife of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had looked at a number of local care homes before I chose Montfort Manor for my husband with dementia. On our first visit, the doors automatically opened to be greeted by a smiling receptionist, an elderly resident sitting in the hall with her daily glass of Sherry. In front of me was the Cafe, hair
and beauty salon and cinema. The welcome was warm and it has lived up to first impressions and my husband has settled well. The staff are caring and I feel they know him well. He is included in lots of activities (even a wonderful Sports Day in the lovely garden). The food is delicious and imaginative. It was the most difficult decision of my life but I have no regrets about my choice.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Montfort Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Montfort Manor is calculated as follows: ( (528 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 562 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montfort Manor is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (93)

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Meet the Team (1)

Joanne

Joanne Eaton

Job Title: Home Manager

Joined: 2022

I joined Care UK in 2022 having known the company to have a very good reputation for providing high-quality care and putting residents and their needs first. Care UK to me is about quality both for residents and families as well as colleagues.


I have been working as a Home Manager in care homes for the past 8 years, a role which requires good communication skills, compassion, and empathy, whilst being able to multitask.


I was a finalist in the Care Home Manager Awards in 2020. Although I didn’t win, it was an honour to have been nominated and picked to be a finalist.


My favourite part of each day is walking around the home, making sure residents are happy and safe. There is always someone to have a chat with.


There is nothing that I enjoy more than working in a good team for the best interests of the residents, helping them to be happy and enjoy their twilight years.


Frequently Asked Questions about Montfort Manor

What types of Care is Montfort Manor registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Montfort Manor provide?

Palliative Care is an additional type of care provided.

How many Rooms does Montfort Manor have?

There are 68 Single Rooms.

What are the Facilities & Services at Montfort Manor?

Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Montfort Manor to the centre of Ashford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.