Montfort Manor

Kennington Road, Ashford TN24 0LZ
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9.9 75 Reviews
  • Montfort Manor, Ashford
The skilled team at Montfort Manor delivers nursing, residential and dementia care on a short-term and permanent basis.

The purpose-built care home has been designed with residents' health and wellbeing in mind and is made up of smaller suites to offer a close-knit and homely environment - this is especially beneficial for those living with dementia.

Montfort Manor has its own inviting café – complete with freshly baked cakes – plus a luxurious cinema room, bar and a hair and beauty salon. There's something to do whatever the weather.

Residents are supported to do as much or as little as they wish: they can lead an activity, help around the home or simply relax in the comfort of their bedroom.

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Care Provided by Montfort Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Joanne Eaton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Montfort Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,621
    • Self-Funded Residential Dementia Care from £1,711
    • Self-Funded Nursing Care from £1,861
    • Self-Funded Nursing Dementia Care from £1,951
    • RESPITE Self-Funded Residential Care from £1,831
    • RESPITE Self-Funded Residential Dementia Care from £1,921
    • RESPITE Self-Funded Nursing Care from £2,071
    • RESPITE Self-Funded Nursing Dementia Care from £2,161

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Montfort Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Montfort Manor Reviews (75)

Total of 75, showing 21-40
9.9

Montfort Manor has a Review Score of 9.9 (9.938) out of 10, based on 48 reviews in the last 2 years. Over all time Montfort Manor has 75 reviews.

Overall Experience

  • 69
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Date Published

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Review from Sarah H (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sports Day afternoon - absolutely brilliant!
Well organised and lots of fun.
It was great that Dad joined in and I saw him smiling loads.
Great that family could join in too - my grandchildren loved it.
Thank you - so appreciated!

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Review from Philip R (Son of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Montfort Manor stands head and shoulders above all other care homes I have visited. For me, it represents the way we should be looking after our older family members when they no longer have capacity or their needs cannot be met at home. From the moment my mum was under their care until she sadly passed
away, the staff were unforgettably caring and thoughtful. Noting was too much trouble for any of the management, nurses, caregivers or reception, we were always given as much time as we needed to express our thoughts and emotions, especially towards the end. I have been left with a heartwarming sense of humanity and love in this gem of a care home.

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Review from M S (Son-in-law of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so impressed with our experience of Montfort Manor. The level of care and all the activities that are provided are stimulating for my father-in-law and we have taken pleasure telling our friends about how successful his move has been. It is a real success story and now one of our friends has
looked at a Care UK home in another area and moved their loved one in. It is really reassuring to know that my father-in-law is with you and being so well cared for. Thank you.

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Review from Jane W (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the care home for a month, having moved her from a city to be nearer the family. The staff from enquiry to moving in have been brilliant, the carers and staff on her floor are excellent.
They treat my mum with respect and are very caring.
All of the staff that I have met are great.
It's
very clean, lots of facilities and lots of activities. Would highly recommend the home.

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Review from Wendy C (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am hugely grateful to all the staff at Montfort Manor for the love and care they gave to my mum. She passed away peacefully there in March and the staff on duty were so respectful and kind, I could not have asked for more caring people to be with her when she passed away. She has had 2 very happy
years at Montfort and has loved taking part in all the activities and made some lovely friendships there too. It has felt like an extension of our family and we are very thankful.

Reply from Niki Young, Reviews Team at Montfort Manor

Thank you very much for leaving us feedback about your experience at Montfort Manor. It was our privilege to look after Mum and also get to know you and your wonderful family. We look forward to seeing you in the home for a cup of tea and cake soon. Many thanks, the whole Monfort family


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Review from D Y (Daughter-in-law of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would very much like to express our thanks to all the staff at Montfort Manor. The care was excellent and my mother-in-law really came back to life under the influence of the activities team. She was initially very morose, staying in her room but after some time began joining all the
fun activities organised and was rarely in her room. We can't thank you enough. Strongly recommend.

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Review from Gemma C (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Montfort Manor has been a huge part of our lives for almost 3 and a half years. The home is very well set out and well equipped. The residents are very well looked after and the kindness and genuine love they showed to our mum, and to us as a family is without question one of the biggest comforts we
will take from Mum's final few years. Kindness is an underrated quality but the effects of which are far reaching. They don’t claim to be perfect, no one is, but we know that Mum was loved and cared for in her time at Montfort Manor.

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Review from Suzanne G (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care, time and affection given to my mother, by staff from all departments, could not be bettered, especially during the last weeks of her life. She had almost three, very happy years with the Montfort Family, during which time, she rediscovered her confidence and zest for life. All staff
took the time, not just to attend to her personal needs, but to fulfil her emotional well-being also, making the last weeks of her life as comfortable, calm and peaceful as possible.

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Review from Anita M (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Montfort are simply the best. Mum is incredibly well cared for and content. Everyone cares and tries their best for Mum. They know Mum well and are quick to follow up on their own observations as well as anything relatives raise. It feels like family. Thank you.

Reply from Fiona Madder, Reviews Team at Montfort Manor

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team


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Review from Bill W (Son of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a slight accident with her bed when the pump stopped working to keep her air mattress inflated. She was a bit distressed and uncomfortable lying on the metal bed frame. She was very quickly attended to by two members of staff, who found the source of the problem and reconnected the power to
the pump and re-inflated the mattress. They were very professional in their manner and calmed Mum down making her comfortable, after changing her bedclothes which had got wet from the spilt water jug, I was very impressed with how quickly they handled the situation. Well done to both of them! Keep up the great work!

Reply from Niki Young, Reviews Team at Montfort Manor

Hi Bill, thank you very much for leaving us feedback about your experience.
We are so sorry that there was an issue with the air mattress, and we are so pleased that our staff rectified the situation quickly and promptly and made Mum feel safe and reassured that everything was going to be okay as soon as possible.
At Montfort Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been positive.
Thank you so much for taking the time to leave this review, and we look forward to welcoming you to Montfort Manor again very soon.
Many thanks,
Customer Relations Manager
Montfort Manor Care Home


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Review from Sally K (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and the rest of my immediate cannot thank every single member of staff at Montfort Manor enough. The care my mother received was beyond exceptional and everyone went way and beyond to ensure that not only my mum, but all residents' needs and well-beings are tended too! Entertainment and activities
all laid on. Nothing is ever too much trouble. I could not recommend this care home enough. But, what I can say is that if ever you needs to place your clearly beloved family member here, you will know that they will be loved!

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Review from Margaret J (Friend of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have visited my friend a few times. No matter when I visit, it is always warm and bright. The staff are excellent and my friend looks really well cared for.

Reply from Niki Young, Reviews Team at Montfort Manor

Dear Margaret J (Friend Of Resident) thank you very much for taking the time to leave us feedback about your experience.
At Montfort Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been positive.
Please let us know if there is anything we can change to make your review a 100% 5 star.
Best wishes, Customer Relations Manager Montfort Manor.


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Review from Meg H (Friend of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Ashford from our home in Somerset, we once again found Montfort Manor
to be more of a five star hotel it was so beautifully kept. All staff we met were friendly, polite and professional. We needed information for another relative currently in hospital and were given so much guidance and help
by the Customer Relations Manager, which we very much appreciated. Our Aunt is receiving excellent care in a lovely environment. Congratulations to all staff. As merely a visitor I am not privy to information on activities or costs and therefore had to put no rating. this is not a negative comment on either.

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Review from Char H (Relative of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, very attentive. Highly recommend. Since my relative has moved in from another home she has felt alot calmer and been in a much better place.
They host a lot of activities for both residents and family. Had a real community feel.

Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for this lovely review. We are so pleased to have your relative with us.
We look forward to seeing you in the home again soon.
Kind regards.


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Review from Janette H (Niece of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and take great care of my relative. They have a great variety of daily events to get all residents involved. The place is always clean and well-maintained.
Since moving in my relative has been a lot more at ease and said they feel very at home.

Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for your lovely review.
We are so pleased that your loved one is with us and that she has settled in so well.
We look forward to seeing you in the home very soon
Kind regards.


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Review from John H (Friend of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to the person at this home has made them a lot better in their self its wonderful. The home is homely and very helpful. It's good for bringing the best out of people and keeping them well.

Reply from Niki Young, Reviews Team at Montfort Manor

Dear John
Thank you so much for the lovely review. We are so happy that your loved one is with us and is coming out of their shell.
We look forward to seeing you in the home again soon.
Kind regards.


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Review from J T (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Montford Manor has been a wonderful experience from the very beginning of this journey of Mum needing care. From the settling in to the fantastic activities and delicious food, everything has been excellent. There is such a positive, can do ethos at this home and I would not want Mum anywhere else.

Reply from Niki Young, Reviews Team at Montfort Manor

Dear J,
Many thanks for your lovely review. We are so pleased that your Mum is with us and that Mum is so settled with us.
We look forward to seeing you in the home again soon.
Kind regards,
Niki and the Montfort Manor team


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Review from Hugh B (Son of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past nine months the quality and continuity of care staff at Montfort Manor was excellent. Prior to this, there seemed to be an over reliance on agency staff, with a consequent diminution in the quality of care. Overall, with its spacious rooms for residents, cleanliness, good food and abundant
activities, I have no difficulty in highly recommending Montfort Manor.

Reply from Niki Young, Reviews Team at Montfort Manor

Dear Hugh,
Thank you so much for taking the time to leave such a lovely review.
Kind regards,
Niki and the team at Montfort Manor


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Review from Sally J (Daughter of Resident) published on 12 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Montfort Manor is outstanding in every way. My mother is looked after to the highest degree. Nothing is too much trouble for the management or staff.

Reply from Niki Young, Reviews Team at Montfort Manor

Hi Sally, we are delighted that you have taken the time to leave us a review.
Mum is a very special lady, and we look forward to continuing to look after her.
Thank you for your time, and we look forward to seeing you in the home again very soon.
Many thanks from all the Montfort Manor team.


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Review from Peter J (Son-in-law of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt, the best care home I have ever visited.
The staff are incredibly kind and helpful.
The building is very modern with amazing facilities.

Reply from Niki Young, Reviews Team at Montfort Manor

Dear Peter, thank you so much for your lovely review. I’m so pleased that your loved one is with us.
We have a lovely family here, and your family are part of it.
See you soon,
Montfort Manor.


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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Montfort Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Montfort Manor is calculated as follows: ( (528 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 562 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montfort Manor is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (93)

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Meet the Team (1)

Joanne

Joanne Eaton

Job Title: Home Manager

Joined: 2022

I joined Care UK in 2022 having known the company to have a very good reputation for providing high-quality care and putting residents and their needs first. Care UK to me is about quality both for residents and families as well as colleagues.


I have been working as a Home Manager in care homes for the past 8 years, a role which requires good communication skills, compassion, and empathy, whilst being able to multitask.


I was a finalist in the Care Home Manager Awards in 2020. Although I didn’t win, it was an honour to have been nominated and picked to be a finalist.


My favourite part of each day is walking around the home, making sure residents are happy and safe. There is always someone to have a chat with.


There is nothing that I enjoy more than working in a good team for the best interests of the residents, helping them to be happy and enjoy their twilight years.