Montfort Manor

Kennington Road, Ashford TN24 0LZ
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9.9 75 Reviews
  • Montfort Manor, Ashford
The skilled team at Montfort Manor delivers nursing, residential and dementia care on a short-term and permanent basis.

The purpose-built care home has been designed with residents' health and wellbeing in mind and is made up of smaller suites to offer a close-knit and homely environment - this is especially beneficial for those living with dementia.

Montfort Manor has its own inviting café – complete with freshly baked cakes – plus a luxurious cinema room, bar and a hair and beauty salon. There's something to do whatever the weather.

Residents are supported to do as much or as little as they wish: they can lead an activity, help around the home or simply relax in the comfort of their bedroom.

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Care Provided by Montfort Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Joanne Eaton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Montfort Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,621
    • Self-Funded Residential Dementia Care from £1,711
    • Self-Funded Nursing Care from £1,861
    • Self-Funded Nursing Dementia Care from £1,951
    • RESPITE Self-Funded Residential Care from £1,831
    • RESPITE Self-Funded Residential Dementia Care from £1,921
    • RESPITE Self-Funded Nursing Care from £2,071
    • RESPITE Self-Funded Nursing Dementia Care from £2,161

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Montfort Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Montfort Manor Reviews (75)

Total of 75, showing 41-60
9.9

Montfort Manor has a Review Score of 9.9 (9.938) out of 10, based on 48 reviews in the last 2 years. Over all time Montfort Manor has 75 reviews.

Overall Experience

  • 69
  • 6
  • 0
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Date Published

75
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26
48
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Review from Jo M (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom moved to Montfort Manor for end of life care and had nothing but loving, highly professional care. Every member of staff was wonderful. The ward cleaner was so caring and supportive, the care staff gentle and respectful, the nursing staff totally amazing. The team made a very difficult time so much
easier. The only difficulty was not anything due to the ward staff, but communication with the hospice outreach team wasn't great. The ward staff and the family had to work hard to make that aspect okay.
While my sister and I had all this going on, all the Montfort Manor staff (reception, management, ward staff) cared for us too. They were supportive and gentle and we can't thank them enough.

Reply from Niki Young, Reviews Team at Montfort Manor

Dear Jo
Many thanks for this lovely review on our home. We are glad you chose our home for Mom. You became part of our family. The staff send their thoughts to you and the rest of your lovely family.
Warm regards,
From all of the staff and family at Montfort Manor


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Review from H W (Wife of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very supportive and caring. Beautiful home, expensive but worth it!
Good facilities and excellent staff.

Reply from Niki Young, Reviews Team at Montfort Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Montfort Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, Montfort Manor Care team


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Review from I W (Wife of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being new to the residential care system I have been very impressed with the whole set up at this care home.

Reply from Niki Young, Reviews Team at Montfort Manor

Hi, thank you so very much for taking the time to leave us feedback about your experience.
I am so pleased that you have found our home impressive. I am so pleased that you have found our home to look after your loved one.
I look forward to chatting with you again at our home soon.
Kind regards
Customer relations manager
Montfort Manor Care Home


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Review from Sarah K (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed at Montfort Manor for six weeks from February to March 2023. The staff are fantastic. Mum was well looked after and nothing was too much trouble. Just wished she could have stayed but finance was an issue for us.

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Review from Freda W (Respite Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here since January 2023, this followed a three week stay in the hospital. I had a serious fall at home on December 13th 2022, whereby I fractured my skull and two vertebrae, necessitating wearing a neck collar. The care and understanding I have received here has been exceptional.
Nothing is too much trouble and if there is a problem it is dealt with professionally and immediately. This week my consultant has discharged me, saying I have made an amazing recovery. This I attribute to the respite time I have enjoyed, which has allowed me to come to terms with a physical and traumatic, emotional experience. I cannot praise the staff enough. They obviously enjoy their work, operating as a team and exhibiting much dedication.

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Review from J L (Daughter of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The customer relations manager, who is your first point of contact, was/is excellent. The lifestyle team are amazing - always something fun going on. The nursing staff are caring. Care assistants, domestic staff and hairdresser were supportive and attentive. The reception team are amazing, supportive
and on the ball. I recommend this home to everyone I come into contact with.

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Review from Brenda T (Friend of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend who is a short-term resident.
Her stay has been very beneficial, it was an unusual visit in that I felt I could have been in a top-class hotel.

Reply from Niki Young, Reviews Team at Montfort Manor

Hi Brenda, thank you very much for taking the time to leave us feedback about your experience.
At Montfort Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from H S (Friend of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visit today, I was most impressed by the warm welcome and the friendliness of the support workers. The home seemed very bright and cheerful.

Reply from Niki Young, Manager at Montfort Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Montfort Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks the Care UK team


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Review from Jeni P (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I always feel I can approach the staff and management if I have any concerns. On the downside. Occasionally, it can take several attempts to get through on the phone or to locate a member of staff if I have an enquiry, but at the same time, I understand the issues at present of recruiting into the care
industry and the extreme pressure this places on staffing levels. Monfort Manor is always clean, tidy and welcoming.

Reply from Samantha Debenham, PA to Marketing Director at Montfort Manor

Thank you for taking the time to write a review for Montfort Manor. We are pleased to hear that you find the home welcoming and our staff approachable, and the home clean and tidy. We are sorry to hear about your experiences with getting through to our team over the phone – we have been looking into this issue and we believe it to be an issue with our mobile handset batteries. We would like to assure you that we have ordered new rechargeables and hope this will solve the problem.


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Review from M B (Relative of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First visit, lovely experience, caring, considerate and brilliant interaction with clients, especially dementia. Played volleyball in the communal room, fun, interactive, fitness and signing, made us laugh and cry with emotion. Wish we could afford this for my 90-year-old mother who is totally dependent
on three times a day carers coming to her home.

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Review from K C (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Montfort Manor is a very caring environment and I was so impressed with how friendly the staff were during mums stay.
From the carers and domestic, kitchen and garden teams to the wonderful admin and reception staff, the whole team have been very supportive and friendly.

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Review from S S (Son of Resident) published on 2 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has dementia and has mood swings which must be difficult for staff at times but she is well cared for and has got to know the nurses and carers well now. She is now getting more confident and joining in with activities and feeling more settled which is very pleasing!
All the team seem really
lovely and always speak well to Mum and inform us of how she is doing.

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Review from Martin F (Regular Volunteer) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular entertainer at Montfort Manor for about 3 years now and I have to say it is always an absolute pleasure. Every member of staff give 100% level of care and compassion towards the residents. This reflects in the residents well being and happiness which in turn makes them settled
and shows in beautiful smiles on their faces.
I am proud to be associated with Montfort Manor and proud to be a part of their family.
Highly recommended for a loved one's well-being.

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Review from Christine H (Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We celebrated Mum's 89th birthday with a family get-together in the cinema and bar area, the catering was wonderful with birthday cake made especially for Mum, we all had a lovely time. A big thank you to everyone who made Mum’s day so special. Our love to everyone at Montfort.

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Review from Gary F (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a bit of a hard time excepting having to go into care. He was moved a few times to homes that weren’t suitable to his needs. Then he went to Montfort and everything changed. He's very happy there and the staff are very friendly and welcoming. Wouldn’t want him anywhere else.

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Review from Linda A (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father recently passed away at Montford Manor where he had been a resident for some time. He was always cared for well and loved the staff as his extended family, he appreciated all the help and kindness which they showed him. He revelled in the company and thoroughly enjoyed the food, particularly
the lovely cakes. My brother and I appreciated the kindness and help they showed us and how hard everyone tried to make the most of the situation throughout the lockdowns. Dad lived a very happy and fulfilled life at Montford Manor and was in a safe and cared for place where we knew his best interests were always considered. When he became ill he was nursed with kindness and dignity and was in a peaceful and comfortable room with constant care. We were deeply moved to be able to welcome so many of the staff to the funeral and to hear more about Dad's exploits in his final home, we will always consider them friends and would recommend their gentle care without reservation.

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Review from J B (Daughter of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Montfort Manor after a fall at home when she fractured her hip. She was extremely confused and anxious at the time, since her time at Montford Manor, she broke her other hip, which couldn't be prevented as she did;t know day from night and forgot that she couldn't get out of bed without
assistance to walk. Since her recovery she is a lot more relaxed mostly, making more sense at times, thanks to the lovely staff and management at Montfort Manor.

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Review from Pip T (Daughter of Resident) published on 24 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Montfort Manor for 2-years now. She moved in after numerous falls and the realisation that she needed care. She has Parkinson's and Lewy Body Dementia. Recently her Dementia has begun to take over, and it's difficult watching the deterioration. However, the staff have been so supportive
of mum and me. The home itself is beautiful, clean and welcoming. The staff are all helpful, and it's clear they are all committed to their roles. Mum is safe and very well cared for.

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Review from Sylvia F (Daughter of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum to Montfort Manor almost 2 years ago, after poor standards of care at another home. Mum's dementia gave her a couple of annoying habits, but the staff were amazing, always keeping an eye on her so that she didn't cause distress to other residents, and finding things to try and keep her
interested and occupied. We went through the difficult period of either no, or very restrictive, visiting during the COVID lock-downs but the home reacted to all Government advice with sense and compassion and always kept me informed of Mum's daily life. Mum suffered a stroke about four months ago and was then moved to the nursing floor where she received excellent care and died there last month, very quietly and peacefully in her sleep. One of the best things about Montfort Manor, compared to other care homes, is that they have qualified nurses, both on the management team and in charge of the various floors. Our family cannot thank the home enough for the care they gave our mother.

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Review from Sandra M (Daughter of Resident) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Montfort for a respite 3 weeks, having been home alone for over a year, recently widowed and diagnosed with dementia. From Day 1, she settled straight in and the loneliness and stress of living alone suddenly went away. She has become a different person. She has regained her confidence,
has been able to sit and have conversations, she has been eating properly and keeping hydrated. She is also taking part in daily activities and generally looking after herself again. She has now become a permanent resident, feeling safe and cared for. For me, the experience has been stressful but for the first time in a long time, I can now visit my mother as her daughter and spend some quality time with her, rather than visit her as a carer. This is all solely down to the amazing staff at Montfort. They have not only changed my mum's life but also changed mine. They are all extremely friendly and loving and treat my mother as if she's the only resident. I will never be able to thank them enough.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Montfort Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Montfort Manor is calculated as follows: ( (528 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 562 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montfort Manor is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (93)

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Meet the Team (1)

Joanne

Joanne Eaton

Job Title: Home Manager

Joined: 2022

I joined Care UK in 2022 having known the company to have a very good reputation for providing high-quality care and putting residents and their needs first. Care UK to me is about quality both for residents and families as well as colleagues.


I have been working as a Home Manager in care homes for the past 8 years, a role which requires good communication skills, compassion, and empathy, whilst being able to multitask.


I was a finalist in the Care Home Manager Awards in 2020. Although I didn’t win, it was an honour to have been nominated and picked to be a finalist.


My favourite part of each day is walking around the home, making sure residents are happy and safe. There is always someone to have a chat with.


There is nothing that I enjoy more than working in a good team for the best interests of the residents, helping them to be happy and enjoy their twilight years.