Montfort Manor

Kennington Road, Ashford TN24 0LZ
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9.9 75 Reviews
  • Montfort Manor, Ashford
The skilled team at Montfort Manor delivers nursing, residential and dementia care on a short-term and permanent basis.

The purpose-built care home has been designed with residents' health and wellbeing in mind and is made up of smaller suites to offer a close-knit and homely environment - this is especially beneficial for those living with dementia.

Montfort Manor has its own inviting café – complete with freshly baked cakes – plus a luxurious cinema room, bar and a hair and beauty salon. There's something to do whatever the weather.

Residents are supported to do as much or as little as they wish: they can lead an activity, help around the home or simply relax in the comfort of their bedroom.

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Care Provided by Montfort Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Joanne Eaton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Montfort Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,621
    • Self-Funded Residential Dementia Care from £1,711
    • Self-Funded Nursing Care from £1,861
    • Self-Funded Nursing Dementia Care from £1,951
    • RESPITE Self-Funded Residential Care from £1,831
    • RESPITE Self-Funded Residential Dementia Care from £1,921
    • RESPITE Self-Funded Nursing Care from £2,071
    • RESPITE Self-Funded Nursing Dementia Care from £2,161

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Montfort Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Montfort Manor Reviews (75)

Total of 75, showing 61-75
9.9

Montfort Manor has a Review Score of 9.9 (9.938) out of 10, based on 48 reviews in the last 2 years. Over all time Montfort Manor has 75 reviews.

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Review from Natalie E (Daughter of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Montfort Manor for end of life care after having been in hospital for six weeks. From the time she arrived to the time she passed, she received amazing care. Nothing was too much trouble for the fantastic nursing team, as well as the receptionists and all the other staff. They
looked after me and my family just as well and demonstrated constant kindness and compassion. I cannot thank them enough for making an extremely difficult and challenging time more bearable.

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Review from Matt S (Son of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m not sure the team at Montfort Manor will ever quite know what a difference they made to our dad’s last few days. I am so, so grateful he was able leave the hospital and be in their care.


The home itself is absolutely beautiful. A real home from home, and the staff (every single one of them) from

management down were nothing short of amazing. You could tell they really, really cared at every step and we are eternally grateful for all they did for us.


Everything from the room itself to the meals, to the care provided (and I’m sure the activities, some of which we read about) were absolutely second to none.


If you are reading this review wondering if Montfort is the best place for your loved one, even in difficult times, please don’t hesitate.


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Review from Rob S (Son of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In what was a very tough time for our family in Dad's last days, I cannot thank all the staff at Montford Manor for their kindness and care in a quiet and lovely environment.


Every member of staff we dealt with was professional and genuinely caring. We know it made Dad more comfortable and helped

us be with him to the end.


I will never forget Dad's final days and they were made as good as they could be for him.


Thank you.


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Review from Carolyn S (Wife of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted for end of life care to this wonderful home. It felt like a 5 star hotel rather than a nursing home.
The staff were amazing, kind, compassionate and caring.
He passed away peacefully in his sleep and although I was not present, I know he was not alone.
I have called back
once since he passed and was welcomed. I look forward to be able to volunteer in the future.

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Review from Sharon T (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my gratitude to the team at Montfort Manor for helping my family during a very difficult period. My father lost his mobility and could no longer care for himself whilst living in France and needed to come back to the UK for full-time nursing care. After calling a long list of
care homes, Montfort Manor was the only home receptive to helping us resolve our challenge, and actively helped us find the solution so that I could safely send my father home. As it was on a temporary basis which ended up as being 3 months, I was in constant contact with the team and social services over this period while we found his permanent place. Excellent communication, problem-solving and a supportive ear helped our family navigate what would be a challenge during normal times, but seemed initially impossible during Covid. A huge thank you to the whole team and in particular my contact in the customer support team who was always patient, helpful and good humoured.

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Review from Ken B (Son of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting many homes and feeling very apprehensive. I approached Montfort Manor and was instantly impressed with the facilities and quality of the home.
The staff are first class, especially the lifestyle team.
Mum is safe and very well looked after.
Most importantly Mum is happy and has a better
quality of life in Montfort.
Weel done Monfort Manor.

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Review from Matthew B (Grandson of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Montfort Manor have really made waves in the caring community.
My grandmother has been in their care for 6 months now and they have gone above and beyond to care and look after her. Our grandmother is very happy and always has great things to say about the staff and facilities. She has really come
out of her shell and has even taken up dancing since becoming a resident at Montfort Manor, something that our family has never seen our grandmother do!
She is always happy, smiling, laughing and joking and we have really seen her personality blossom despite her condition, which again is very pleasing for our family. Our grandmother is our biggest treasure and it was an arduous task to find somewhere that we thought could care for her as well as we did but the staff at Montfort Manor have more than exceeded our expectations and continue to do so on a day to day basis.
Montfort Manor is truly deserved of the name 'Manor' and there is nowhere else we would rather our grandmother be.

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Review from Stephen N (Son of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am judging Montfort Manor against another care home that my mother was in previously. I would have judged the first home as excellent although very expensive, but Montfort Manor is head and shoulders above.
They have great facilities, all the staff truly care, the place is like a four-star hotel.
Still far from cheap but about £400 per week cheaper than previous.
If you place your elderly relative here they will be truly looked after and you can rest easy knowing that they are in good hands.

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Review from M N (Wife of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having accepted that my husband needed specialist round the clock care that I was unable to provide at home, I have not been disappointed in my decision in choosing Montfort Manor for him.
The staff are passionate about what they do whatever area they are working in, and all pull together to give
the residents the best day to day living experience that they can.
There's always some fun activity going on for the residents to get involved with if they so wish or one to one time if a resident prefers this.
The staff are amazing. They not only exhibit kindness and respect but also inject the right amount of humour making it a happy place to be.
From a relative's perspective, I was welcomed on day one when I turned up unannounced to look around, and I have felt supported ever since by all levels of staff.

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Review from Ray S (Son of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Montfort Manor in November 2019. The whole initial viewing and registering was made easy and straightforward. All the staff have been warm and caring to her and they have made it a pleasure for me to visit. The home is a delight; so new, bright and airy and with wonderful activities
- it’s a joy. Well done to all the staff especially in this difficult last year. Thank you.

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Review from Janet FF (Daughter of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Montfort Manor after spending 14 weeks very unwell in hospital. He settled in straight away and it soon became clear that we had chosen the right place for him. The staff are extremely caring and appear to have a passion for their job. The surroundings and facilities are second to
none. The food is excellent and menus are varied and to suit individuals. The activities arranged for the residents are well thought out. During the summer the cheese and wine afternoons were a particular favourite. Relatives are encouraged to be part of the 'family' and are valued. During Covid, I have felt that dad has been very safe and extremely well looked after. Staff have always been willing to go the extra mile.

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Review from Ralph P (Son of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have been great to my dad and really look after him well. He has been in this facility since December last year, and I have never had cause for complaint. Since COVID, they have done everything in their power to keep the users safe and sound, and they have done a great job so far.

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Review from Jan B (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid protocols, I am unable to answer most questions below.
The staff who were involved with arrangements prior to my dad's admission were excellent - extremely kind, compassionate, professional and informative.
On the day of admission, my dad was given such a kind and warm welcome and staff
were so kind to me.
Thank you.

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Review from Kathryn T (Daughter of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Montford Manor since it opened last year straight from hospital after major surgery. He had been in another care home temporarily for 3 months previous to this after a long stay in hospital. Despite dad’s complicated post-op recovery and numerous re-admissions, he settled in well.
I have been so impressed by the positive attitude and care of all staff- from reception, maintenance, catering and of course the nurses/carers/ents staff. Dad is safe, well-fed, encouraged to be active and sociable and physically, mentally and emotionally cared for to a very high level. Staff are quick to respond to his needs, encourage independence and keep us informed. As relatives, our input is valued and the relative's meetings are a successful forum for discussion.

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Review from Rachel G (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved Mum here from another UK care provider. Everything from initial visit to discussions about finance was handled with ease. The move has been very straight forward thanks to the entire team at Montford Manor and Mum was welcomed so wonderfully. She was immediately at ease and visibly more relaxed
than at her previous care home. The staff have gone that extra mile to make her feel at home, as have we. Being told to treat Montford as our home too was wonderful to hear. Within 24 hours of my mother arriving I know she is better cared for and respected by all the staff. Coupled with a wonderful environment, glorious food and staff who have a clear passion for what they do, we simply couldn't have asked for more.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Montfort Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Montfort Manor is calculated as follows: ( (528 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 562 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montfort Manor is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (93)

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Meet the Team (1)

Joanne

Joanne Eaton

Job Title: Home Manager

Joined: 2022

I joined Care UK in 2022 having known the company to have a very good reputation for providing high-quality care and putting residents and their needs first. Care UK to me is about quality both for residents and families as well as colleagues.


I have been working as a Home Manager in care homes for the past 8 years, a role which requires good communication skills, compassion, and empathy, whilst being able to multitask.


I was a finalist in the Care Home Manager Awards in 2020. Although I didn’t win, it was an honour to have been nominated and picked to be a finalist.


My favourite part of each day is walking around the home, making sure residents are happy and safe. There is always someone to have a chat with.


There is nothing that I enjoy more than working in a good team for the best interests of the residents, helping them to be happy and enjoy their twilight years.