Millers Grange

Curbridge Road, Witney OX28 5HR
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9.9 109 Reviews
  • Millers Grange, Witney
Millers Grange care home in Witney offers a variety of care services for older people, including residential, dementia care and short-term respite care.

Millers Grange is a home from home, where your loved one's individually styled, en-suite bedroom is their own personal space. The luxury care home also has its own café, cinema room and hair and beauty salon, so residents can continue to enjoy a fantastic lifestyle.

The dedicated team learn everything they can about your loved one to create care plans, lifestyle plans and even menus that are personalised to their preferences and needs.

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Care Provided by Millers Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Rachel Scurr (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019

Funding & Fees Guide for Millers Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675
    • Self-Funded Residential Dementia Care from £1,765
    • RESPITE Self-Funded Residential Care from £1,885
    • RESPITE Self-Funded Residential Dementia Care from £1,975

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Millers Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Millers Grange Reviews (109)

Total of 109, showing 21-40
9.9

Millers Grange has a Review Score of 9.9 (9.854) out of 10, based on 38 reviews in the last 2 years. Over all time Millers Grange has 109 reviews.

Overall Experience

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Date Published

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Review from L H (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care and compassion that my mother received during her 3-week respite.
The staff were very helpful and encouraging.
My mother enjoyed the food, especially as her appetite returned.

Reply from Mark Young, Reviews Team at Millers Grange

Thank you very much for taking the time to leave us feedback about your experience.At Millers Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C S (Granddaughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve been overwhelmed with the friendliness and kindness of all the staff at Millers Grange, it has been a great help to us all knowing my nan is in good hands. It’s a hard decision choosing a place for a loved one to go stay but their support and professionalism made everything just that little bit
easier. Thank you all so much.

Reply from Mark Young, Reviews Team at Millers Grange

Hi, thank you very much for taking the time to leave us feedback about your experience and for choosing us as a new home for your nan. At Millers Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from M W (Grandson of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home! The staff is amazing and caring, my Grandad enjoys living here. Nothing is ever too much trouble and no question is hard to ask. Friendly atmosphere and always makes me feel welcomed when I visit. There is also lots to him entertained.

Reply from Reviews Team, Reviews Team at Millers Grange

Thank you very much for taking the time to leave us feedback about your experience we are so pleased your grandad is enjoying living with us and the family are reassured. At Millers Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from L H (Next of Kin) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but positive comments. Our relative was well cared for during his time at Millers Grange and the level of care most certainly extended his life and definitely enhanced its quality. The whole team act with professionalism and display empathy giving us as relatives a great deal of comfort
and peace of mind. Our relative’s end-of-life care was nothing short of superb and the staff supported us throughout with honest, clear communication and compassion. The home is warm and welcoming and we were encouraged to visit whenever we wanted. We would not hesitate in recommending Millers Grange.

Reply from Mark Young, Reviews Team at Millers Grange

Thank you very much for taking the time to leave us feedback about your experience and it was our pleasure to look after your relative please do keep in touch with us. At Millers Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from S L (Daughter-in-law of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at Millers Grange for nearly 3 years. He was admitted in March 2021 whilst Covid restrictions were still in place. Since these restrictions have been removed slowly I have been able to visit more and more often. The home facilities are very good with a hotel feel. The staff
are all so lovely whatever jobs they are doing. My father-in-law has a great social life which makes me exhausted just looking at it. I would and do recommend Millers Grange to everyone.

Reply from Mark Young, Reviews Team at Millers Grange

Thank you very much for taking the time to leave us feedback about your experience and for your help and enthusiasm when you visit your relative. At Millers Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Peter G (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything at Millers Grange has been very smooth and easy. One member of staff in particular has been particularly helpful and very constructive in settling in my mum. She came in straight from home where her extreme age was making it hard for her to manage everything for herself. We are all very impressed
with the standards of care and the facilities at Millers Grange. The food is excellent (I had lunch there) and my mum enjoys the residents' activities.
The staff are all super friendly and very very helpful. We always feel welcome when we visit and there is a lovely atmosphere in the home. There is laughter.

Reply from Reviews Team, Reviews Team at Millers Grange

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Millers Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and that mum is settling well into her new home with us.


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Review from Andrew G (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must admit that I didn't have a good impression of care homes generally prior to me having more direct experience. But I have to say that since my 97-year-old Mum moved into Millers Grange in July 2023 - I've been really impressed by the love and care she's been shown there. My Mum feels safe, secure
and well looked after - we all need that as we approach the end of our days. I live locally, so it's also very easy for me to pop by and see Mum and the home is very flexible in that respect. Most importantly - all of the staff are great.

Reply from Mark Young, Reviews Team at Millers Grange

Hi Andrew, thank you very much for taking the time to leave us feedback about your experience at Millers Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J W (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All questions were dealt with quickly giving reassurance for myself that mother was being well looked after. A menu was provided for myself as she is vegetarian so I could talk to her about meals and help her choose if necessary. All visitors are made to feel most welcome.

Reply from Mark Young, Reviews Team at Millers Grange

Thank you very much for taking the time to leave us feedback about your experience and assistance with your mum's dietary preferences our Chef is always happy to chat and help.
At Millers Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Julie C (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Millers Grange Witney in June 2023. He has dementia and I am very happy with the care he is getting. All the staff at Millers Grange are very helpful and friendly and go out of their way to help. The home has a very nice homely feel. It's very clean and tidy. The home does a lot of
family events which is lovely.

Reply from Mark Young, Reviews Team at Millers Grange

Another 5* review! Thank you so much your feedback is much appreciated and our staff love to hear the positive feedback.


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Review from H M (Granddaughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my granddad moved to Millers Grange Care Home from another care home, I could not rate this home more highly, he has settled in really well and the staff went above and beyond. We have been to a few of the family events that they have organised and they have been excellent and fun has been had
by all.

Reply from Mark Young, Reviews Team at Millers Grange

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Millers Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J F (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Excellent. Excellent. Excellent. I am so glad that my mother spent her last eight months here. I was delighted that her church friends were welcomed. I loved being able to pour myself a hot chocolate and spend time with my mother, enjoying her, and leaving the care to others. Thank you Millers
Grange. You are doing an excellent job! Strongly recommend you.

Reply from Mark Young, Reviews Team at Millers Grange

Thank you for taking the time to review us - much appreciated!


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Review from Jane P (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, Mum’s first few months have been positive, and she has settled in better than we could have hoped. She has a better and more active quality of life than she had in the last few months at home.

Reply from Mark Young, Reviews Team at Millers Grange

Thank you for your review; we are pleased your mum has settled well.


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Review from Lynn T (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit to Miller's Grange, I knew this was the place for Dad to come to live. He had been living alone in France and the move back to the UK was going to be a huge upheaval. I was confident that the warmth, friendliness and professionalism of everybody I met on that first visit would make
it easier for him. And so it has turned out.
On Dad's first visit he absolutely beamed as he looked around declaring "well, this is lovely!"
The care he is receiving is fantastic. Coming back into the NHS system was made easier by the procedures the home have in place. Regular access to a GP means that many of his health issues are being addressed.
He is benefitting from the fabulous food choices, going from barely eating, to enjoying a 3-course lunch every day and then a meal in the evening, too!
Direct access to the outside from his bright and spacious room means he can go for a daily walk and sit in the fresh air.
Knowing he is so well cared for - priceless

Reply from Mark Young, Reviews Team at Millers Grange

Thank you for the amazing review - we are so pleased your dad has settled with us back in the UK.


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Review from Sharon D (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Millers Grange for 3 weeks now and the care and support he has received has been amazing. There are always activities being held and, although he hasn’t joined in with many as yet, the staff are very supportive, understanding and encouraging. The meals are healthy and varied and he
is starting to gain some weight. It’s a great relief to the family that he is happy and being well looked after. Thank you to all the staff at Millers Grange.

Reply from Mark Young, Reviews Team at Millers Grange

Another 5* review - thank you so much and we are pleased your dad has settled well with us.


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Review from Nicky B (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother recently moved into Millers Grange, and she has settled extremely well. Everyone has been so welcoming and supportive, and all the staff and other residents made her feel ‘at home’ straight away. She has a comfortable room with a patio so that she can sit outside in her own space. She enjoys
the variety of activities that are offered each day, which include crosswords, indoor bowls and entertainment. Mum enjoys the meals that she eats in the small dining area, and it is so good to know that she is having well-balanced and wholesome meals. It was a big decision for Mum to move into a care home, but we are confident that it has been the right decision, and we would whole-heartedly recommend Millers Grange to anyone.

Reply from Hannah Atherley, Reviews Team at Millers Grange

Hi Nicky, thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear you're confident with your decision in moving Mother into Millers Grange and are happy with the care, food and activities. Thanks again for your lovely review.


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Review from Linda Y (Daughter of Resident) published on 24 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is clean and modern. Bright and cheerful appearance in the foyer. It is a friendly care home where the staff are helpful and cheerful. All the bedrooms are clean and well-kept. There is always plenty of activities going on. Well done team.

Reply from Hannah Atherley, Reviews Team at Millers Grange

Hi Linda, we would like to send a special thank you for rating us five stars.
At Millers Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you very much!


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Review from Angela B (Niece of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my aunt started to have mobility problems with dementia, after managing to have care in the home for 2 years, I was lucky to find Millers Grange through one of my aunt’s carer’s recommendations. What a find. The transition to the home was made very easy by staff members, one in particular, and
over one year later, she is settled and her care by staff is exceptional. She is happy in her environment, and as I am not able to visit frequently because of living in France, we have video calls with each other on a regular basis. Thank you all for looking after her, you are all special.

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Review from R D (Nephew of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millers Grange took my aunt into their care at a very difficult time in her life. She has been welcomed and treated with kindness, care and respect. My aunt is still struggling with some issues but is much happier and more confident than previously. Thank you for your highly professional care, that
goes to all who work at Millers Grange.

Reply from Hannah Atherley, Reviews Team at Millers Grange

Hi, thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience has been a positive one and your aunt has been welcomed with kindness, care and respect.


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Review from Kathleen G (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been at Millers Grange for over two years. He has made many friends among the staff and residents and is always happy and busy. I never have to worry as I know all his many needs are being catered for in a kind and respectful manner.
His favourite pastimes have included outings in
the minibus to garden centres and musical concerts. He also had the opportunity to meet a shetland pony and hear all about her which he delighted in telling us. He is regularly attending classes in poetry, cooking, completing crossword puzzles and exercising in his wheelchair.
For his ninety-ninth birthday the chef made his favourite victoria sponge to share with everyone and my husband and I stayed to eat a three-course superb lunch with him. In the evening his great-granddaughter came to have a special tea with him and us. The whole family visited him on the day and we were all made to feel extremely welcome.
We continue to be extremely grateful that we chose Millers Grange to be his home.

Reply from Hannah Atherley, Manager at Millers Grange

Hi Kathleen, thank you very much for taking the time to leave us your lovely review. We are delighted to hear you're very happy with the care your father receives and that he enjoys the lifestyle available to him at Millers Grange. Thanks again


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Review from Paul H (Son of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad sometimes looks a tad unshaven and a bit scruffily dressed, otherwise all ok.
We know he needs repeated encouragement to get involved in the activities laid on and hence we appreciate the efforts made by staff to get him involved.

Reply from Hannah AtherleY, Manager at Millers Grange

Hi Paul, thank you for taking the time to leave us feedback about your experience.


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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Millers Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Millers Grange is calculated as follows: ( (385 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 445 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millers Grange is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

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Meet the Team (1)

Rachel

Rachel Scurr

Job Title: Home Manager

Joined: 2024

I’ve worked in the care sector all my career, initially providing hands-on care, and later in management roles.


I even worked with a previous Prime Minister to improve dementia care standards. While I’m not a political person, it was amazing to provide expertise at that level.


My favourite part of the day is my morning round, when I say hello to all the residents and find out how they’re doing, and ensure they’re ready for a good day. There’s always a buzz about the place.


As well as care expertise, this role demands great teamwork, a listening ear, empathy and the ability to act quickly. This is the residents’ home, so if they, or their family, give us feedback, it’s vital that we’re quick to respond. The same applies to the team. A lot of my role is to support them to develop their strengths and do their best work so they can enhance residents’ lives.