Millers Grange

Curbridge Road, Witney OX28 5HR
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9.9 109 Reviews
  • Millers Grange, Witney
Millers Grange care home in Witney offers a variety of care services for older people, including residential, dementia care and short-term respite care.

Millers Grange is a home from home, where your loved one's individually styled, en-suite bedroom is their own personal space. The luxury care home also has its own café, cinema room and hair and beauty salon, so residents can continue to enjoy a fantastic lifestyle.

The dedicated team learn everything they can about your loved one to create care plans, lifestyle plans and even menus that are personalised to their preferences and needs.

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Care Provided by Millers Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Rachel Scurr (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019

Funding & Fees Guide for Millers Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675
    • Self-Funded Residential Dementia Care from £1,765
    • RESPITE Self-Funded Residential Care from £1,885
    • RESPITE Self-Funded Residential Dementia Care from £1,975

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Millers Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Millers Grange Reviews (109)

Total of 109, showing 41-60
9.9

Millers Grange has a Review Score of 9.9 (9.854) out of 10, based on 38 reviews in the last 2 years. Over all time Millers Grange has 109 reviews.

Overall Experience

  • 99
  • 9
  • 1
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Date Published

109
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19
38
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Review from Susan A (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Millers Grange for fourteen months and seems to have settled in well. Even with the dementia, she is still the cheerful lady that she has always been. Thank you to all of the wonderful staff for the help and support that you give to my mum.

Reply from Hannah Atherley, Manager at Millers Grange

Thank you very much for your kind words, we are so delighted to hear you're happy with the care your mum receives.


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Review from Chris J (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My siblings and I were looking for somewhere that could provide Mum with a safe environment and with the opportunity to socialise, having spent the last 8 years since our father passed away living on her own. We settled on Millers Grange after visiting and listening to the recommendations of others
who knew the home and have not been disappointed. The whole process of moving Mum into Millers Grange was handled with efficiency and sensitivity, and the care that she has received since moving in has been exemplary. I have been pleasantly surprised at how well Mum has adapted to her new surroundings and the number of activities she is participating in, which must in part be due to the encouragement of the staff and the warm and friendly environment that they have created.

Reply from Hannah Atherley, Manager at Millers Grange

Wow, thank you so much for your fantastic review! We are delighted to hear you're thrilled with the experience and that we lived up to the recommendations from others.


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Review from Mark H (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t have much to compare Millers Grange against, but what I see in person, on the website and what we hear, residents are at the centre of everything. There are days out and activities in the home with a full menu of things to do. Although Dad is not a real mixer, he has enjoyed a lot of what’s
on offer. We are confident he is being treated well; he’s warm, well fed and being looked after in his later life just as we want him to be.

Reply from Hannah Atherley, Manager at Millers Grange

Hi Mark, thank you very much for taking the time to leave us feedback about your experience. At Millers Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from R H (Friend of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being an 85-year-old lady it is reassuring to visit Millars Grange, as I do reasonably often, and see care staff carrying out their duties whilst interacting with the residents. Although they are very busy they appear to answer the endless calls on their time with a smile, a kind word or maybe just
hold an outstretched hand, Doing in fact what one would expect to receive at home because, in fact, it is home and even second home for the bright cheerful care staff. A warm friendly place that is bright and clean. Lovely well constructed menus and delicious snacks and drinks if one is feeling peckish. Lots of activities going on each week and even trips out and about in the community. A cinema as well! Caring management and care staff and of course everyone else that makes Millars Grange your Home from Home.

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Review from David H (Brother of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in millers grange for the last two months and I have nothing but praise for the way he has been treated while living there.At first I was worried about him being there, but after about two weeks he was saying he was staying. Mainly I think because of the friendly staff who work there
who seem to go out of there way in looking after him

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Review from Ruby H (Brother of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother in law moved into Millers Grange in September after struggling to look after himself at home and after a hospital stay.
When we went to meet him on arrival we were amazed what a wonderful Care home it is. Lots of lovely staff, who are always available to answer any questions. My brother
in law is so happy there and has settled well in the home. He had been very reluctant to go for months, but once there he is so happy now, when we visit. I have never been anywhere with so many staff who greet us as though we are their relatives, nothing is too much trouble for them. There is an area on arrival called the Cafe and where the residents meet up for different activities and where we are made welcome, to have tea,coffee,cakes and biscuits etc.We usually make our own and wash up as well as we feel part of the family. Wonderful place to live. The decor is a happy theme, lovely furniture , no smells, and just a first class care home. Well done Millers Grange

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Review from Mary W (Daughter-in-law of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very attentive and respond quickly to requests for help or advice.
The food is excellent with snacks available if requested.
There are a variety of activities taking place during the day which my mother-in-law enjoys.

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Review from D T (Daughter of Resident) published on 4 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Millers Grange since January 2022, the care home is absolutely amazing, her room is immaculate and the food is superb and I could not wish for her to receive better care. But most of all the staff are all so lovely, always so kind and welcoming and mum loves them all. Thank you Millers
Grange.

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Review from Gary A (Son-in-law of Resident) published on 28 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly staff, from the reception staff, the lifestyle team, the care team and not forgetting the housekeeping team who keep the home spotless and the catering team who produce wonderful meals and finally the maintenance team who do a grand job.

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Review from Debbie L (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked into Millers Grange, the welcome was very friendly. The building is bright and energizing, tastefully and skillfully decorated and provides a beautifully relaxing environment.


The staff are kind and friendly, and very attentive to the individual care needs of residents and their

families.


The Life Story book for incoming residents is an excellent tool for staff in getting to know the residents. In the case of my mother, who cannot speak, this was particularly reassuring as it not only prepped the staff on getting to know the person, but it reduced the anxiety over communication challenges, along with the move.


The leadership team and staff have been excellent. The home is engaging, positive and full of life.


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Review from Fiona D (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Miller's Grange a few weeks ago. Having had experience of another home for the past few years I had really wanted Mum to get to Miller's Grange. They are incredibly helpful, welcoming, and are fully staffed. The difference of having a home that is fully staffed compared to others
is that residents get attention when they need it and nothing seems like too much trouble. The food is exceptional, the home itself is beautifully decorated and very clean. The home is new so there are no difficulties getting around from one area to the other. There are activities and I cannot thank the staff enough for making Mum's rather difficult move to a home so much less stressful than it could have been. Thank you for everything.

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Review from Jacky B (Niece of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt us well settled and well looked after. The staff are kind and patient. Thy take the time to care for each person as an individual and are very friendly. My aunt has prospered in the home with the care that she receives, There are lots of activities to do and the residents always seem happy.
The food is good, especially, or so my aunt tells me, the afternoon cake.

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Review from Christine C (Wife of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a client in this home for 1 week. He coped well with his dementia while there and was very well looked after by all staff. They were very friendly and made his stay a good experience for him. We are very grateful to all staff. Would not hesitate to use this home again for a respite stay.

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Review from Richard D (Son of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by very friendly and efficient staff. Nothing too much trouble. Really happy with how Dad was looked after, he was comfortable the whole time he was here. Lovely warm and friendly atmosphere.

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Review from Simon D (Son of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Miller Grange for his last few weeks of life. He suffered from dementia and was beautifully looked after from beginning to end. The staff connected with him as an ex businessmen and played along when he conducted meetings! As he became more frail the kindness and care to him and
us as a family was exemplary. Thank you.

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Review from Anna S (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Millers Grange, and he received wonderful care from the second-floor staff.
As soon as you walk in the front door at Millers Grange, the home is so friendly and welcoming.
Thank you to all the lovely staff who made my dad's last months so comfortable.

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Review from H P (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with how Mum has settled into Miller's Grange.
There are activities 7 days a week which the residents are invited to go to and there is a weekly newsletter - it's great to see Mum involved and socialising in the photos.
There is a lovely cafe area as you first walk in and the home
is furnished and decorated tastefully and thoughtfully throughout.
There is a warm and friendly atmosphere in the home and the staff are helpful and attentive to Mum for which I am very grateful.

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Review from L J (Niece of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been impressed with all staff since my uncle started living here, friendly and welcoming to visitors and caring towards residents. The initial contact and 'business' side of living in the home was dealt with very efficiently and made the moving in process run smoothly. The care so far received
has been excellent. Staff are on hand 24/7 to help with medication and any other requirements. His room is a very good size with modern furnishings, large TV on the wall, en-suite wet room and private patio. Communal areas are well furnished too. I feel I no longer need worry about him falling or not looking after himself properly which has taken the stress off myself and my family.

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Review from C B (Relative of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t say how much I appreciate all of what the staff did for my grandad in the last few months of his life. They always went the extra mile and in the last few days of his life he was always comfortable and in no pain. All the staff at Millers Grange were so polite and helpful. I can’t thank them
enough, they made his last few months the best for us as a family.

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Review from Melanie G (Daughter-in-law of Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Millers Grange, since October and is settling in very well. It's a beautiful home, tastefully decorated and easy for the residents to navigate around. The rooms are spacious with ensuite and a private terrace with seating. Millers Grange is more than happy for you to bring
in personal items to make the rooms more familiar
The menu each week is varied and tasty, I've had many meals with Mummy, so I speak from experience.
The staff are attentive and always happy to listen, should we have any concerns.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Millers Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Millers Grange is calculated as follows: ( (385 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 445 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millers Grange is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Rachel

Rachel Scurr

Job Title: Home Manager

Joined: 2024

I’ve worked in the care sector all my career, initially providing hands-on care, and later in management roles.


I even worked with a previous Prime Minister to improve dementia care standards. While I’m not a political person, it was amazing to provide expertise at that level.


My favourite part of the day is my morning round, when I say hello to all the residents and find out how they’re doing, and ensure they’re ready for a good day. There’s always a buzz about the place.


As well as care expertise, this role demands great teamwork, a listening ear, empathy and the ability to act quickly. This is the residents’ home, so if they, or their family, give us feedback, it’s vital that we’re quick to respond. The same applies to the team. A lot of my role is to support them to develop their strengths and do their best work so they can enhance residents’ lives.