Millers Grange

Curbridge Road, Witney OX28 5HR
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9.9 109 Reviews
  • Millers Grange, Witney
Millers Grange care home in Witney offers a variety of care services for older people, including residential, dementia care and short-term respite care.

Millers Grange is a home from home, where your loved one's individually styled, en-suite bedroom is their own personal space. The luxury care home also has its own café, cinema room and hair and beauty salon, so residents can continue to enjoy a fantastic lifestyle.

The dedicated team learn everything they can about your loved one to create care plans, lifestyle plans and even menus that are personalised to their preferences and needs.

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Care Provided by Millers Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Rachel Scurr (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019

Funding & Fees Guide for Millers Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675
    • Self-Funded Residential Dementia Care from £1,765
    • RESPITE Self-Funded Residential Care from £1,885
    • RESPITE Self-Funded Residential Dementia Care from £1,975

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Millers Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Millers Grange Reviews (109)

Total of 109, showing 61-80
9.9

Millers Grange has a Review Score of 9.9 (9.854) out of 10, based on 38 reviews in the last 2 years. Over all time Millers Grange has 109 reviews.

Overall Experience

  • 99
  • 9
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Date Published

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Review from V L (Daughter of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here at Millers Grange for 2 years and 4 months. Her care has been outstanding and consistent and the staff are dedicated and welcoming.
As mum's dementia has progressed, Millers Grange have fully met her deteriorating needs. It gives me peace of mind that Mum is being so well
looked after - thank you.

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Review from Lauren B (Daughter of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend this beautiful care home, light and airy. Good assess ability.
Plenty of parking.
Rooms are well furnished, feel very comfortable and homely.
Staff can not do enough to be accommodating and are very attentive toward my mum and our visiting family and friends.
Very welcoming.
Always upbeat and helpful.

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Review from Tom E (Son of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 4 weeks, Mum has turned a corner which is entirely down to the team at the home. They have made her very welcome and now she is comfortable, with the staff on hand providing the care and assistance she desperately needs - a big thank you.

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Review from Sally S (Daughter of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for a week and is very settled. It's an amazing place and I can highly recommend it. The food and staff are lovely.

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Review from Jenny N (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has come to stay for two weeks respite. Staff are so friendly and welcoming, we had lunch with Mum, beautiful food. Would recommend Millers Grange highly.

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Review from Diane F (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents came into Millers Grange for respite care. They had a wonderful stay! All the staff and residents were so welcoming, my Mum and Dad felt they fitted straight in. The people, facilities and food were all excellent.

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Review from Annie B (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both parents went in for respite care and were treated with care and professionalism by the staff.
The accommodation was spacious and very clean and they enjoyed the variety and quality of the meals.
Mum needed to go back into hospital for a few days to have repeat medication but returned to the
home for further respite while Dad went home. We bought him in to visit each day and he was well received and treated with kindness. Mum left when she felt much stronger and ready to go home.
Mum and Dad did not mix that much with the other residents although they were invited to join in the range of activities.
All in all, I would recommend Millers Grange as offering excellent respite care in attractive surroundings.

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Review from A H (Granddaughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, care and attention given to my nan.

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Review from Jeanette W (Daughter of Resident) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents stayed for respite care at Millers Grange for two weeks in August, following a prolonged period of medical issues at home and in hospital. My parents and the extended family were all in need of a break from the worry and continual care that came with illness and falls, so Millers Grange was
a very welcome solution, given that Mum and Dad could have 24-hour care in a very safe environment.
From the beginning of our initial telephone enquiry, through to booking the respite break, and indeed during Mum and Dad's stay, we were thoroughly impressed with all of the staff; nothing was too much trouble, and everything was done to make their first experience of using a care home as easy and pleasant as possible. Mum and Dad kept calling their stay their 'holiday'!
We were so impressed with the size and decor of the en-suite bedrooms and communal areas, which were all so accessible, and Mum and Dad had top-quality care during their stay.
Thank you all!

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Review from Carol S (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Miller’s Grange in July 2021, she has dementia and had been happily living alone with daily help until her health and dementia suddenly deteriorated. The search for the right home had to be done quickly and several were soon eliminated as not catering for dementia. As soon as we contacted
Miller’s Grange they were so helpful and welcoming and within a couple of days, Mum was safely and happily at home in her new en-suite room. During the good weather, we often sat in the garden which is very attractive and has comfortable seating.
The staff, care, food and facilities are all wonderful and the building itself is well designed and attractive.

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Review from Jenni H (Granddaughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the way my nanny was cared for. All members of staff were fantastic, it's a real community at Miller's Grange. Sadly she passed in September but her care until the end was fantastic.

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Review from Patricia P (Wife of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent checking in service.
Well designed establishment with garden.
Reception with a small cafe for residents, staff and guests all included. Breakfast, lunch and supper beautifully set out with plenty of delicious food. I was invited to join the family at 2 meals. Care home life was completely
new to my husband, in spite of the ensuite room with good views, he found it intimidating at his level of dementia. They were short staffed at times.

Reply from Samantha Debenham, Personal Assistant at Millers Grange

Thank you for taking the time to leave such an excellent review of Millers Grange following your husband’s respite stay. We are delighted to read your glowing comments about our dining experience and the facilities we offer. With regards to staffing levels, we use a sophisticated resourcing tool to ensure that the colleague to resident ratio is maintained at an optimum level. As you tended to visit late afternoon/early evenings, our care teams would have been assisting other residents with meal times or personal care prior to bedtimes. We do hope we can welcome your husband back at Millers Grange in the future


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Review from Bronwen B (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Miller's Grange. My mother is cared for extremely well - with compassion and dignity. Every effort is being made to address any issues she has - staff are very proactive and communication with me is excellent. The whole environment and atmosphere is cheerful and pleasant.

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Review from Anne B (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum received a warm welcome when she arrived at Millers Grange last year. The staff have worked really hard over the past year to keep the residents safe and well cared for and to keep things as normal as possible. They have tried to engage mum in activities that she enjoys and helped her with skype
and phone calls. I have appreciated all the things the team have done to ensure residents are able to have home visits from friends and family.

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Review from Alison C (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and has been at Millers Grange for over a year now, after an urgent admission when she was no longer able to be left alone. The staff have worked hard to ensure she has a good quality of life - so despite the challenges of the pandemic and severely reduced visiting conditions,
my mother is very well looked after and happy.
During the pandemic, relatives have been kept well informed - both locally by Millers Grange and by Care UK - and visiting arrangements put in place promptly in accordance with Government guidance. The staff are to be commended for maintaining their high standards of care in such difficult times.
I have no hesitation in recommending Millers Grange to others - excellent care, friendly welcoming staff and lovely facilities.

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Review from Debs P (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Millers Grange only a couple of weeks ago having spent 18 months at one (dementia unit closed) and then 2 weeks at another home. Was very unhappy with the move and we decided to move her to a home closer to us and Miller Grange helped with every step. We are so happy. Mum settled within
4 days on the Bobbin suite and although she has Alzheimer's, some of her old self came back to us and the fear has gone. I cannot praise the team highly enough. They are a 2nd family to the residents who always seem to be occupied and smiling. The dementia unit has access to the downstairs cafe and cinema and as much as they can, tailor the activities to their own hobbies. Mum loves music and baking and even on a day where she didn't want to dress, was happy to make cakes in the dining room. Living with dementia is about making the most of every day, whether it be a good or not so good day and in Mum's words, 'the people here are very special'. Dignity, respect and kindness is their mantra.

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Review from David P (Son of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very wary and nervous about entering a care home and reluctant to leave her own home where she had lived for 50 years. Two months on she has said 'Thank you for finding Millers Grange - I am treated like the Queen in here. Lovely meals and all the staff are so nice, not a single one I
don't get on with. To tell the truth I was struggling at home. Don't think I want to go back home'. Obviously, the Covid 19 restrictions have severely limited our social interactions with my mother but we wholeheartedly support Millers Grange and Care UK for the measures they are taking to safeguard the residents. During this time the staff have been in regular contact with me to ensure I am consulted and updated on my mother's care.

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Review from Bryan W (Son of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely reluctant to want to move into a care home, but the time had come when she needed more nursing care than we could provide in her own home. On arrival, at Millers Grange, the staff were very understanding and persuaded my mother to stay and give them a go. She was not happy, and
it took a while for her to settle but after a week or so she started enjoying the experience and the company of other people of her own age.
I am very confident that my mother is in the right place, she is well looked after in luxurious surroundings, waited on hand and foot, all her medical needs provided and she is safe and secure.

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Review from Lesley G (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Obviously, the covid epidemic has limited my experience of the home, however, I have found the staff (at all levels) to be extremely helpful and courteous. I can only objectively comment on a couple of the categories and have put 'satisfactory'.

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Review from Andy (Nephew of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we discussed live-in Care my Aunt was sure that she wanted to be “looked after” in a care home. She wanted to let others do the thinking about menus, cooking, paying the bills etc. for her so she could enjoy life in the company of others with help on hand 24/7. Having looked at several alternatives
we settled on Millers Grange because of the warm welcome we received and the opportunity to have all our questions answered in advance.
Being a recently opened home we were struck by how well designed and equipped it was. A lot of help was provided in setting up the suite just as my Aunt wanted it – so it felt as much like home as possible from day one. The staff took time and care to introduce her to other residents and she has formed some good friendships, meeting up regularly to play games and chat over a coffee in one of the lounge areas.
We feel that the management of Millers Grange have been doing what they can to ensure some visits can happen and in a safe environment.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Millers Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Millers Grange is calculated as follows: ( (385 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 445 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millers Grange is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

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Meet the Team (1)

Rachel

Rachel Scurr

Job Title: Home Manager

Joined: 2024

I’ve worked in the care sector all my career, initially providing hands-on care, and later in management roles.


I even worked with a previous Prime Minister to improve dementia care standards. While I’m not a political person, it was amazing to provide expertise at that level.


My favourite part of the day is my morning round, when I say hello to all the residents and find out how they’re doing, and ensure they’re ready for a good day. There’s always a buzz about the place.


As well as care expertise, this role demands great teamwork, a listening ear, empathy and the ability to act quickly. This is the residents’ home, so if they, or their family, give us feedback, it’s vital that we’re quick to respond. The same applies to the team. A lot of my role is to support them to develop their strengths and do their best work so they can enhance residents’ lives.