Millers Grange

Curbridge Road, Witney OX28 5HR
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9.9 109 Reviews
  • Millers Grange, Witney
Millers Grange care home in Witney offers a variety of care services for older people, including residential, dementia care and short-term respite care.

Millers Grange is a home from home, where your loved one's individually styled, en-suite bedroom is their own personal space. The luxury care home also has its own café, cinema room and hair and beauty salon, so residents can continue to enjoy a fantastic lifestyle.

The dedicated team learn everything they can about your loved one to create care plans, lifestyle plans and even menus that are personalised to their preferences and needs.

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Care Provided by Millers Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Rachel Scurr (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019

Funding & Fees Guide for Millers Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,675
    • Self-Funded Residential Dementia Care from £1,765
    • RESPITE Self-Funded Residential Care from £1,885
    • RESPITE Self-Funded Residential Dementia Care from £1,975

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Millers Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Millers Grange Reviews (109)

Total of 109, showing 81-100
9.9

Millers Grange has a Review Score of 9.9 (9.854) out of 10, based on 38 reviews in the last 2 years. Over all time Millers Grange has 109 reviews.

Overall Experience

  • 99
  • 9
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Date Published

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Review from Lynne S (Daughter of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Millers Grange towards the end of 2019 firstly for respite care but ended up staying permanently. She found it difficult to settle at first which was understandable due to her dementia and never having lived anywhere other than her own home for the previous 56 years! But she gradually
became accustomed to her new surroundings, and since "lockdown" has settled extremely well in her new home. We have been able to see her via Skype calls and visits in the garden gazebo, and the staff are great at organising this. They have coped very well indeed during this extremely difficult and uncertain time of covid-19, and I can't thank them enough. It will be lovely to see them all again when we can! The home itself has a great atmosphere and is always very clean and tidy. I am kept well informed of mums wellbeing, and the residents are treated with respect and dignity by the staff. I would definitely recommend Millers Grange Care Home to anyone looking for care for a loved one.

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Review from Charles R (Son of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Millers Grange and it is a relief that she is no longer in her own home alone now that her mobility is a little restricted. She herself has worked in many care homes in the past and Millers Grange compares very favourably with those facilities. She is very pleased with her
room and delighted that it has access to her own small patio. Any issues that were identified when she originally arrived, have generally been resolved quickly and to her satisfaction and under the current difficult COVID conditions, she has felt safe. I have found the staff to be very helpful and responsive. My mum has now been in Miilers Grange for nearly a year and would highly recommend the home.

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Review from Carol M (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I entered Millars Grange I found it to be very welcoming, friendly and the staff and management were excellent. They always have some activities going on which the residents enjoy. Very clean and welcoming home x

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Review from Marian P (Daughter of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities are excellent. They are very sympathetic and caring towards my mother.
They lead the way and took the initiative at the start of the Covid-19 situation and this, I believe has made them so successful in managing the overall situation and protecting the residents and staff so
well.
They take every opportunity to try and tailor activities or events that my mother would like.
Their communication and dedication to their work are excellent.

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Review from Jackie D (Daughter of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother fell and broke her femur in the Spring. She had an operation to repair it, followed by a spell in hospital. She came to Millers Grange in mid-April initially for respite care as she was not fit enough to cope at home on her own, particularly during lockdown. She has been very well cared
for and has made a significant recovery both in mobility and general well being.

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Review from Lynda (Daughter of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been staying since the beginning of the pandemic lockdown in March, the staff have been so caring and supportive both to me and my relative. They have been very candid about the Covid-19 situation and have maintained high caring standards throughout.

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Review from Steven I (Son-in-law of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since we saw the care home for my mother-in-law, we were instantly impressed not only with the quality of the services but also the professionalism and friendliness of all the staff. We are pleased to say that we have not been disappointed and we cannot fault the care that Millers Grange Care Home
continues to give to my mother-in-law. Whenever we visit or speak to the home we are always welcomed with a smile, and we get regular updates on her health which is very reassuring. We would certainly recommend the home to anyone who is thinking of either respite care or permanent residential care for themselves or a loved one.

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Review from Jackie D (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came into Millers Grange in January from hospital, and was very frail and depressed. Over the last months, the staff have improved her physical and mental well-being enormously. The food is nourishing and tasty, the accommodation is new and delightful. There is a lovely garden and many of the
residents have their own patios. The staff organise a good package of activities and have been able to continue with this as much as is safe during coronavirus. The great majority of the staff are helpful, approachable and conscientious. There is a positive atmosphere in the home with someone always willing to chat to the residents and families. I applaud the staff for their efforts during the pandemic, and thank them for keeping my Mum safe and well in difficult circumstances.

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Review from Barbara A (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Miller's Grange have been really, really good at looking after my mum and all the other residents. The are caring, compassionate and friendly trying to bring the best out of each and everyone, with all the activities and social skills. Aways friendly and helpful. Keep up the great work

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Review from Frances B (Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Already recommended this home. Having now experienced both sides of the fence, so to speak, being a carer in the mid-1970s, and now being cared for. I feel I can say there is no comparison, a vast change. Building purpose-built homes not only makes it easier to look after the ancient like me, circa
1932, but pleasant to be in. Any criticism would be that my amputated toes would like an electric blanket. Some of the overseas carers could do with better training or a checklist as they seem unable to multitask, often having to be tactfully prompted. Having a car-friendly Go Chair relieves me being dependant on a carer, very useful when nature calls. Sorry, no scribe.

Reply from Sam Debenham, PA to Marketing Director at Millers Grange

Thank you so much for your positive comments about Millers Grange. It’s wonderful to read your excellent scores throughout.
We recognise electric blankets offer comfort but there are some medical conditions that preclude the use of these, including diabetes. If you have any degree of nerve damage caused by this condition you may not be able to sense if an electric blanket is too hot which can lead to inadvertent burns. We can review specialist alternative therapies or medications that could offer relief to painful symptoms.
Whilst our multicultural colleagues receive full training, English is a second language to many. There are times when instructions are misinterpreted which at times leads to confusion. As we open up our final suites, it may be that we invite residents to take part in the interview process


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Review from Julie B (Daughter of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the wonderful staff for making our mum's wish to have a date with a penguin come true. They arranged for penguins to come in. One was sat at the table waiting for her. She then got to hold it on her lap as did the other residents. What an incredible surprise and experience for her to have
enjoyed. What lovely memories to have.

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Review from D H (Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time there gave my wife a holiday cruise. This was good. Personal contact with the Customer Relations Manager with was nice and staff contact good. Transferred by the doctor.

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Review from Susan A (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents stayed at Miller Grange for respite care. During their stay, the staff were very welcoming and friendly. The home is very well-appointed and the rooms very nice with a small patio, perfect for the summer. There is a lovely cafe to meet visitors and two lovely lounges.
The food was very
good, and I joined my parents on several occasions for lunch. The staff serving the lunch, were very friendly and helpful, the chef always willing to provide an alternative if the menu was not suitable.
Nothing was too much trouble for the staff, activities were organised, and the residents encouraged to join in and meet new people.

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Review from Jacky S (Relative of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After much research and numerous visits to care homes in the area, it was easy to make our final decision.
First impressions are always important, and the welcome given to me couldn't have been more friendly.
It is a difficult decision to move an elderly relative from part of the country to another,
but Millers Grange made the transition as stress-free as possible for our relative and ourselves!
The standard of care at all levels is excellent, and the needs and requests of the resident are consistently taken into account. We were amazed when a lace-making group was found for our relative, and she was taken to the meeting. Trips out and about are readily available, and great care is taken to ensure she is able to get to appointments etc.
All aspects of our relative's care are of a consistently high standard, and we are safe in the knowledge, that everything is being done for her.

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Review from John K (Nephew of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunty spent two weeks in the care home, for respite over the Christmas period. She is in her mid 90's and comes from a generation of high expectations and standards. She has stayed in other care homes before and has 24/7 live-in care at home, but has never been wholly satisfied with any of them.
Millers Grange was the exception. She spent two weeks there and was clearly very happy with the way she was looked after She commented that the food was very good and that the staff were particularly attentive and kind and would arrive very quickly when she rang her pager for assistance. She has commented that she intends to go back for further respite and potentially, for long term care.

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Review from Geoff H (Son-in-law of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place to be where all the staff are kind and supportive of my father-in-law. They treat Dad with respect and patience. Food is good, the home is very clean and well kept up and it feels like a private house/hotel rather than a care home. Each room is ensuite and of a good size where Dad is
encouraged to personalise his room with his own effects. Nice people!

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Review from Alan T (Son of Resident) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Management and staff were efficient, friendly and delivered the period of respite benefiting myself and my mother.

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Review from Graham S (Son of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Millers Grange for 2 months. It is of great comfort to the family to see how quickly she has settled in. We know that she is well cared for. The staff are all very attentive and friendly. She is well-fed and wants for nothing. Well done!!

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Review from Clifford W (Son of Resident) published on 29 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at Millers Grange for the past month. I have experienced a professional and caring approach to my Mother and myself. I fully expect this approach to continue and have praise for all staff at Millers Grange. It is a purpose-built Care Home and I’m sure this is helpful to us all.

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Review from Kathryn R (Daughter of Resident) published on 29 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff of Millers Grange go the extra mile with respect to caring for their residents. The staff have helped my mother communicate with her friends via Facebook. The purpose-built home is always clean and welcoming. The food is freshly cooked and appetising. Picnic cool bags with packed
lunches are provided for those with hospital or other appointments that clash with meal times.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Millers Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Millers Grange is calculated as follows: ( (385 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 445 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millers Grange is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Rachel

Rachel Scurr

Job Title: Home Manager

Joined: 2024

I’ve worked in the care sector all my career, initially providing hands-on care, and later in management roles.


I even worked with a previous Prime Minister to improve dementia care standards. While I’m not a political person, it was amazing to provide expertise at that level.


My favourite part of the day is my morning round, when I say hello to all the residents and find out how they’re doing, and ensure they’re ready for a good day. There’s always a buzz about the place.


As well as care expertise, this role demands great teamwork, a listening ear, empathy and the ability to act quickly. This is the residents’ home, so if they, or their family, give us feedback, it’s vital that we’re quick to respond. The same applies to the team. A lot of my role is to support them to develop their strengths and do their best work so they can enhance residents’ lives.