Bourne View

Bourne View, Langside Avenue, Poole BH12 5BN
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10 77 Reviews
  • Bourne View, Poole
Enjoy luxury facilities coupled with 24-hour, top-quality care from highly trained, friendly and attentive staff at Bourne View.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Residents can enjoy the beautifully landscaped garden, relax in one of the comfortable lounges, or visit the hair salon. Residents can meet new friends, enjoy minibus trips to local attractions and partake in a daily activities programme.

Bourne View is set in a nature reserve, bringing new standards in comfort and sophistication for later-life in Dorset.

With the perfect balance of the quiet natural surroundings and urban conveniences of Bournemouth and Poole, it’s a welcoming new purpose-built home, offering the highest quality residential and nursing care.

Each element of the home has been carefully considered to create interior and exterior environments in which residents can live with dignity, comfort and pride.

Bourne View is the latest home to be developed by the Colten Group based in Ringwood is a family-owned company with over 25 years of operational experience in residential and nursing care.

Colten Group design, develop and run the very highest quality care homes across the south of England.

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Care Provided by Bourne View

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Gemma Parkin (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bourne View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,511
  • (these prices are only a guideline, please contact Bourne View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Bourne View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Bourne View, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Bourne View Reviews (77)

Total of 77, showing 1-20
10

Bourne View has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Bourne View has 77 reviews.

Overall Experience

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Date Published

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Review from K W (Son of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Bourne View for two years and I have seen her go from strength to strength during this period. Bourne View is the perfect care home, where all residents' needs are met and they can live in a safe, supportive and superbly managed environment. The quality of care and living standards are
second to none and the staff outstanding. These high standards have been consistently maintained throughout my mum's stay and I have no doubt will continue.

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Review from D D (Sister of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been so pleased with care given at Bourne View. Nothing is too much trouble. My brother always looks clean and presentable. The staff always find time for us when we need them.
My brother is not the easiest to feed, but the receptionist took time to get someone from the kitchen to go
through his likes and dislikes. Hoping to improve his meal times. Above and beyond.

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Review from Lee T (Son of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for nearly 6 years and has gradually required more care and attention from all areas of the staffing facilities
Overall the quality of care is first class from the first experience at reception to the caring and openness of the carers/nurses. As a relative who visits
at least twice a week, I can state that I wouldnt wish for my mum to be anywhere else. The cakes are good too!

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Review from S C (Daughter of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since becoming a resident in 2019, the standard of Mum's care has remained consistently high. The staff are caring and nothing ever seems to be any trouble. I recently attended the gala evening and the food was comparable to a first-class restaurant. Mum continues to enjoy her food even though her appetite
has diminished. Unfortunately, Mum is unable to attend many of the numerous activities offered however she is visited in her room for regular chats by the companionship team which she enjoys and looks forward to. Mum is pleased to say she is very happy here - a great choice and a well done to all the staff at Bourne View.

Reply from Gemma Parkin, Home Manager at Bourne View

Thank you for sharing your lovely feedback. It's wonderful to hear that your mum has been so well cared for at Bourne View and that she continues to enjoy her time with us. We're delighted that you had such a great experience at our gala evening too. I'll be sure to pass on your kind words to the team. Thank you again!


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Review from Wendy H (Daughter of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bourne View is an excellent care home. My mum is very happy here. All the staff are very caring and attentive. Everyone speaks to you and they all have a smile on their face all the time. Nothing is too much trouble from any of the staff. Very clean home with amazing decor. I can't recommend this home
highly enough.

Reply from Gemma Parkin, Home Manager at Bourne View

Thank you for taking the time to share your experience at Bourne View. We're so pleased to hear that your mum is happy here and that you've felt welcomed as well. Our team works hard to create a warm and supportive environment for our residents and I'll be sure to pass on your kind words to them. Thank you again!


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Review from H G (Respite Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

'Excellent', first-class care, love coming for respite - fund it very hard to go home. 100% recovery following respite care.
I will always come to Bourne View when need additional care.

Reply from Gemma Parkin, Home Manager at Bourne View

Thank you for your kind review of Bourne View. We're so pleased to hear that your respite stay was enjoyable and that it supported your full recovery. Should you ever need additional care in the future, we would be delighted to welcome you back. Thank you again, from all of us here at Bourne View.


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Review from Tim S (Son of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home that others could learn from.
Superb, caring and very attentive staff that nothing is too much trouble.

Reply from Gemma Parkin, Home Manager at Bourne View

Thank you for your review of Bourne View and your lovely comments about the team here. We're so pleased to hear that you've had such a positive experience at our home. Thank you once again.


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Review from Irene G (Respite Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions were the cleanliness of the whole place and the decor - fantastic! Staff in all departments were first-class and always with a smile - from the time they started their shift until they finished their shift. Food was excellent, encouraged to participate in all of the activities.
So
good to be able to have hair and nails done during my stay. A first-class hotel but made to feel at home.

Reply from Gemma Parkin, Home Manager at Bourne View

Thank you so much for sharing your experience with Bourne View! We're delighted to hear that our care home exceeded your expectations in so many ways. Our team is dedicated to creating a warm, friendly atmosphere while ensuring all aspects of daily living are well cared for. It's rewarding to know all their efforts have made a difference during your stay. If you need anything in the future or if there's any way we can assist you further, please don't hesitate to contact us.


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Review from Sheila C (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received has been outstanding from every member of staff at Bourne View. Our family will be forever grateful for the kindness, empathy and compassion they have shown her. Nothing is too much trouble and always with a smile on their faces. Bourne View provides my mum with the best
life possible and continues to support her, myself and our family, we simply can't thank them enough.

Reply from Gemma Parkin, Home Manager at Bourne View

Thank you for your review of Bourne View. We really appreciate your kind words and are so happy to hear that the care your mum has received has been outstanding. Our team is dedicated to offering the highest level of kindness, empathy and compassion to all our residents and it is wonderful to know that our efforts have made a positive impact on your mum and your family. Knowing that nothing is too much trouble and that our staff always have a smile on their faces is wonderful to hear. Thank you, once again, for your kind words.


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Review from Karen Y (Respite Resident) assisted by family/friend published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I made the first enquiry of Bourne View to the time I left I received excellent care and kindness from everyone.
I have no hesitation on recommending this pleasant, cheerful and well run home.
You could not wish to be in a nice place when you're in a vulnerable situation

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Review from Wendy W (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to move my father into Bourne View has proven to be a truly excellent one. The staff have been so compassionate. The personalised care, engaging activities, nutritious meals, and safe environment have all contributed to making this transition seamless and positive, witnessing the genuine
smiles on my father's face brings comfort to our family. My father's journey into this new home has been nothing short of heartwarming and would recommend Bourne View to anyone seeking the best care and support for their loved ones.

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Review from Paul R (Son of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great place. Needed somewhere for my mum after she fractured her pelvis. From the smooth and last-minute admissions to the great care and attention, Bourne View Care Home has been a salvation. Food is great and the grounds and rooftop are just stellar. Five-star hotel living.

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Review from Penny H (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father admitted for respite for six weeks, now permanent at Bourne View. Fabulous care home, all the teams are helpful, pleasant and a delight to talk to.

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Review from S F (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother originally entered the home for six weeks respite and has now become a permanent resident. She especially likes her room, which is bright and airy and has a lovely view of the garden.

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Review from Tony D (Friend of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish, Bourne View Care Home has consistently been just awesome. They are caring, friendly and management is always free to help, My friend was very nervous about coming to the home and found it very confusing. The manager and his team helped greatly in making the transition as easy as
possible and their caring help made the process faultless.

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Review from Sue W (Daughter of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, compassion and empathy shown towards our Mum during her final weeks of life was second to none. The staff went above and beyond, both day and night, to maintain Mum's comfort and pain management during some very difficult times for her. When we first visited we were warmly welcomed and reassured
that we could look upon Bourne View as a home from home for Mum as well as ourselves and we always felt that this was the case. We wouldn't have wanted Mum to be anywhere else. She was able to spend her final days knowing that her family could be with her whilst receiving the best possible care. Thank you.

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Review from Lol R (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here as we could no longer cope at home. From the first telephone call to arrange her admission, we have all been made to feel part of the family at Bourne View. Mum's care here is fabulous, she is very comfortable in her room and the staff, each and every one of them make her feel special.
Bourne View is beautifully kept inside and out and above everything, the staff are smiley and very approachable and nothing is too much trouble. Thank you all.

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Review from Gail H (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk through the door, you feel a home of warmth, comfort and community. The staff greet you by name, are always welcoming, friendly and with a smile on their faces. Nothing's too small and everyone always willing to assist. To have to put your parent into a home is a very hard decision
to make. Bourne view have made this transaction smooth and very supportive at all times. When I leave, I know my mother is in very safe hands and happy. An amazing care home with amazing staff.

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Review from Rosemary H (Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is catered for, from the residents to respite and post-operation. The quality of care is superb. All the staff from all departments are caring, friendly and unobtrusive. The food caters for all tastes and diets, with fresh fruit and veg available. The building is art deco and first impression,
overwhelming. Just like living in a 5-star hotel.

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Review from Maria H (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so friendly, warm, nurturing and genuinely caring. Mum has found it difficult leaving her own home, however, with encouragement and kindness from staff, she is now able to participate in activities/outings and eat in the dining room. The staff have attended to Mum's health needs with the
highest standard and compassion. The compassion is extended to all the family. The whole Bourne View team are incredibly welcoming and friendly.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bourne View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bourne View is calculated as follows: ( (216 Excellents x 5) ) ÷ 216 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourne View is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Gemma

Gemma Parkin

Job Title: Home Manager

Supporting the team and residents at Bourne View is such an enjoyable role. I am a qualified nurse and have worked within the care sector for over ten years. I have supported families to make many decisions for their loved one’s transition into full-time care. My door is always open to staff, residents and families. Come and see me – I am here to help you.


Sherry

Sherry Hufano

Job Title: Clinical Lead

I have been a qualified nurse for 25 years, I joined Colten in 2019 as a Senior Nurse, and before that, I worked in the NHS and specialised in ITU for 11 years. I am very passionate about resident care and love sharing my knowledge with my clinical team. It's important to me that the residents at Bourne View are happy and able to live well in our care.


Frequently Asked Questions about Bourne View

What types of Care is Bourne View registered for?

Older Person Care, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bourne View provide?

Own GP if required is an additional type of care provided.

How many Rooms does Bourne View have?

There are 68 Single Rooms.

What are the Facilities & Services at Bourne View?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bourne View to the centre of Poole?

4.4 mile(s) as the crow flies, distance by road may be significantly further.