Bourne View

Bourne View, Langside Avenue, Poole BH12 5BN
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10 77 Reviews
  • Bourne View, Poole
Enjoy luxury facilities coupled with 24-hour, top-quality care from highly trained, friendly and attentive staff at Bourne View.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Residents can enjoy the beautifully landscaped garden, relax in one of the comfortable lounges, or visit the hair salon. Residents can meet new friends, enjoy minibus trips to local attractions and partake in a daily activities programme.

Bourne View is set in a nature reserve, bringing new standards in comfort and sophistication for later-life in Dorset.

With the perfect balance of the quiet natural surroundings and urban conveniences of Bournemouth and Poole, it’s a welcoming new purpose-built home, offering the highest quality residential and nursing care.

Each element of the home has been carefully considered to create interior and exterior environments in which residents can live with dignity, comfort and pride.

Bourne View is the latest home to be developed by the Colten Group based in Ringwood is a family-owned company with over 25 years of operational experience in residential and nursing care.

Colten Group design, develop and run the very highest quality care homes across the south of England.

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Care Provided by Bourne View

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Gemma Parkin (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bourne View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,511
  • (these prices are only a guideline, please contact Bourne View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Bourne View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Bourne View, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Bourne View Reviews (77)

Total of 77, showing 41-60
10

Bourne View has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Bourne View has 77 reviews.

Overall Experience

  • 76
  • 1
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Date Published

77
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59

Review from B C (Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a short term resident on rehab following hip surgery. There is very little I can say in addition to my rankings. An experience most enjoyable and Colton Care will be top of my list should I need respite or permanent care in the future.

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Review from J S (Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top quality care home. My reason for choosing it was the availability of intensive rehabilitation following a stroke.

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Review from J B (Respite Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having undergone a semi-serious operation, I needed somewhere to stay as I was enough to look after muscle for some weeks. I chose Bourne View and was glad I did so. A beautiful well-furnished building, friendly staff, good food - what more did I want? Highly recommend.

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Review from S S (Wife of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact with reception through to nursing care, the whole experience was one of professionalism and kindness.

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Review from Michael M (Son of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my wife and I, we can say without any hesitation that the choice of Bourne View for my Mum's care has been one of the best decisions we have ever made. It is easy to be inspired with the overall look of a building, it's decor and the comfort of resident's rooms (which Bourne View enjoys
in abundance) but what really makes the Home stand out is the exceptional atmosphere created by the staff. At every level from Manager to Nursing, Care and support staff we are always humbled by the kindness and caring ways shown by the staff looking after Mum. If any matters are raised by us they are dealt with promptly and nothing is too much trouble.


For us the magic ingredient will always be about staff and attitude. The staff at Bourne View are simply the best we could ever have hoped for and it is they who keep my Mum happy and content - and us too!!


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Review from T C (Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came straight from hospital after a knee replacement for three weeks. The care was excellent and would return if necessary. Certainly, I will recommend the lovely building to anyone.

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Review from Julie S (Daughter of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a very difficult time with Covid it has been a comfort to me to know that mum has been cared for to an extremely high level. Special praise should be given to the clinical team; those who ensure mum is entertained; the receptionist who is always so knowledgeable and friendly and to the carers.
So pleased that mum and I decided that Bourne View should be her new home.

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Review from M S (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring and beautiful home.

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Review from Simon B (Son of Resident) published on 1 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will always be grateful to all staff, carers, nurses, cooks, cleaners, gardener, office staff, etc, for their wonderful care of mum, even during Covid-19. They truly loved Mum as was clear throughout her time there, but even more so when we shed tears together at Mum's passing on Monday. Thank you
so much, Mum was happy with you.

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Review from C M (Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing help very good. My leg improved and the staff are wonderful and their food is delicious.

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Review from H M (Resident) assisted by family/friend published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to say I am looked after by a very dedicated team of carers who have given me total support, not just in the daytime, but throughout the night, when necessary, which is so reassuring. The home has a lovely atmosphere and the staff make this a very loving and caring place to live in.

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Review from T S (Resident) assisted by family/friend published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very friendly nothing is too much trouble. I have been here two weeks and it has been perfect. At the present time, I feel safe and well looked after by the staff.

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Review from E G (Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staying in this rest home is more like a five-star hotel. No worries, being looked after 24 hours a day. Plenty of activities to join in. I cannot fault this home.

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Review from Patricia M (Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following surgery, I recently spent 4 weeks recuperating at Bourne View. The care I received was exemplary and I have nothing but praise for the professionalism and caring attitude of the management team, nurses, carers, chefs, dining room, entertainment and housekeeping staff who make Bourne View so
special. The building is light and airy and the ensuite bedroom comfortable and tastefully furnished. The common areas, dining and sitting rooms are stunningly furnished with beautiful fabrics and artwork and include a hair salon and nail bar. Above all the level of care is not only in terms of help and assistance but is given with love and from the heart. I would have no hesitation in recommending Bourne View to anyone in need of recuperative or long term care.

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Review from S L (Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff all the staff absolutely delightful at all times without exception. I enjoyed the food, there was plenty of choices and plenty of it. I joined a few of the activities and found all of them well run, light-hearted and fun. Overall my stay has been lovely and exceeded all my expectations.

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Review from Marjorie G (Daughter of Resident) assisted by family/friend published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been fantastic, way above what I thought.
There's a good choice of food, sadly I can't eat much.
There is always someone around to help, all the carers are fantastic. I have felt very safe.

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Review from M W (Son of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one my Father has experienced such great care. The staff have been amazing. They could not do enough to make my father's time at Bourne View any more f a nicer experience. The carers have been amazing. The chefs have gone out of their way to help my Dad 's dietary requirements. All in all my
Dad has enjoyed his stay enormously.

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Review from P M (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home this is. Lovely staff. All very friendly. My friend's room was lovely and she seems very happy. My first visit and I was very impressed. Happy that my friend is living in such a lovely place.

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Review from P A (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had only been at Bourne View for a month, so this was my first visit. I was met by a lovely member of staff with a big smile. There was a lovely homely feel. My friend's room was beautiful. The staff were always around to see if she was OK. My friend said the food was lovely and she was settling
in well. I felt happy when I left my friend. This is a lovely place to live.

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Review from T W (Granddaughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was so welcoming on arrival. All staff are friendly, caring and professional. Time is spent with each resident and getting to know their needs as an individual. Activities are varied and my grandmother really enjoyed her wish to meet Elfin the Pony who visited Bourne View!
A high level of
cleanliness is maintained throughout the home and family are always felt very welcome!

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bourne View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bourne View is calculated as follows: ( (216 Excellents x 5) ) ÷ 216 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourne View is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Gemma

Gemma Parkin

Job Title: Home Manager

Supporting the team and residents at Bourne View is such an enjoyable role. I am a qualified nurse and have worked within the care sector for over ten years. I have supported families to make many decisions for their loved one’s transition into full-time care. My door is always open to staff, residents and families. Come and see me – I am here to help you.


Sherry

Sherry Hufano

Job Title: Clinical Lead

I have been a qualified nurse for 25 years, I joined Colten in 2019 as a Senior Nurse, and before that, I worked in the NHS and specialised in ITU for 11 years. I am very passionate about resident care and love sharing my knowledge with my clinical team. It's important to me that the residents at Bourne View are happy and able to live well in our care.