Bourne View

Bourne View, Langside Avenue, Poole BH12 5BN
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10 77 Reviews
  • Bourne View, Poole
Enjoy luxury facilities coupled with 24-hour, top-quality care from highly trained, friendly and attentive staff at Bourne View.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Residents can enjoy the beautifully landscaped garden, relax in one of the comfortable lounges, or visit the hair salon. Residents can meet new friends, enjoy minibus trips to local attractions and partake in a daily activities programme.

Bourne View is set in a nature reserve, bringing new standards in comfort and sophistication for later-life in Dorset.

With the perfect balance of the quiet natural surroundings and urban conveniences of Bournemouth and Poole, it’s a welcoming new purpose-built home, offering the highest quality residential and nursing care.

Each element of the home has been carefully considered to create interior and exterior environments in which residents can live with dignity, comfort and pride.

Bourne View is the latest home to be developed by the Colten Group based in Ringwood is a family-owned company with over 25 years of operational experience in residential and nursing care.

Colten Group design, develop and run the very highest quality care homes across the south of England.

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Care Provided by Bourne View

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Gemma Parkin (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bourne View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,511
  • (these prices are only a guideline, please contact Bourne View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Bourne View, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Bourne View, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Bourne View Reviews (77)

Total of 77, showing 61-77
10

Bourne View has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Bourne View has 77 reviews.

Overall Experience

  • 76
  • 1
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Date Published

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Review from D D (Respite Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is my pleasure to write this review. The ambience at Bourne View was warm and welcoming. The beautiful decor, facilities and amenities were quite amazing. Each aspect designed for the comfort and wellbeing of residents. Activities were varied and interesting. All put together with enthusiasm to enforce
one's enjoyment of life. The cuisine was varied and delicious and of course, the most important part of my stay was the kindness and caring. Without exception, the staff were attentive, caring and professional. Nothing was too much trouble. I could not have asked for more. Bourne view exceeded my expectations. I would have no hesitation in recommending it in the future.

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Review from K F (Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming here from the hospital it was decided I should spend some time at Bourne View.
The staff have been so good at supporting my treatment, my speech and memory.
My family have really noticed a positive difference and they have been brilliant.

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Review from S R (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very well looked after and settled in quickly. The staff are all lovely and very caring. We will definitely be recommending Bourne View to others.

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Review from Barbara M (Respite Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A splendid home with excellent, caring staff. I am staying longer than I had planned- I will happily recommend it to others. Very appropriately, it is also light, airy and young in spirit.

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Review from Shirley G (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Bourne View from hospital. She was given an extremely warm welcome and made to feel at home. Bourne View, in my opinion, cannot be faulted. The staff are extremely helpful and my mother is treated with respect and dignity. I would have no hesitation in recommending Bourne View. It
really is a beautiful care home and well managed.

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Review from Gary T (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I have interacted with the Bourne View team as a general enquiry, through to during my mother's stay, there is nothing to say that could indicate how excellent the whole experience has been. My mother has some special dietary needs that have been dealt with excellently. The standard
of residence, care and support is excellent and I am very happy to recommend here to anyone else.

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Review from Wendy G (Wife of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent doesn't even go half way to describe this wonderful home. The care my husband is receiving is exemplary with everyone, without exception, so very kind, friendly and helpful. Any request made is dealt with immediately and with a smile! The actual building, public rooms, suites etc are divine.
One couldn't get better in a 5-star hotel. I know my husband will be cherished here for the rest of his life.

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Review from E L (Resident) assisted by family/friend published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my stay in Bourne View to be both relaxing and beneficial. The staff are helpful, happy and considerate and nothing ever seems to be too much trouble. I would have no hesitation in recommending the home to anyone considering residency.

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Review from Helena W (Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living here. I could no longer cope at home and this is the next best thing. Everyone is helpful and considerate and caring.

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Review from N P (Son of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally professional staff, excellent food and extremely considerate in all aspects of care for my mother, the attention to detail and amenities, both inside and with the gardens, are perfect. The level of quality is outstanding.

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Review from Elizabeth K (Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied and very happy with the care, consideration and professionalism of all staff. The facilities and surroundings are great. I am sure I have made an excellent choice.

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Review from B B (Friend of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about this home and staff is absolutely wonderful. Can't fault anything. Food is extremely good.

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Review from D C (Resident) assisted by family/friend published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the beautiful surroundings and relaxed environment. The rooftop garden is lovingly cared for by the amazing gardener. It was really enjoyable to hear about the plan for the garden when I viewed.
The food is excellent, a nice variety and freshly prepared. The list of meals I have enjoyed is
long.
The manager has a professional approach and the birthday party was amazing. I have still kept my birthday card from all of the Bourne View staff.

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Review from Charlie D (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding. Bourne View raises the bar for elderly nursing care. Having looked at many places we decided on Bourne View and we are delighted that we did. Mum is extremely well cared for happy and glamorous again. Spending time with her at Bourne View is a joy. Huge thanks to the whole Colten team.

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Review from Ena P (Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day I arrived at Bourne View I was treated with dignity and respect by all members of the staff. They have cared for my every need and have been so considerate and helpful.

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Review from S L (Daughter of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely relaxing place to stay. Attention to detail is wonderful. Plenty of different areas to sit and relax. Outdoor areas are very inviting and interesting. Staff very helpful, polite, friendly etc. Furnishings like a 5-star hotel. Would recommend to friends and family. Food is excellent. Good choice
of meals.

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Review from J M S (Wife of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has really improved since arriving. His outlook looks so much better. The staff are excellent. The chef and catering cannot be beaten.


After the first week I am 100% impressed and cannot wait to recommend.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bourne View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bourne View is calculated as follows: ( (216 Excellents x 5) ) ÷ 216 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourne View is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Gemma

Gemma Parkin

Job Title: Home Manager

Supporting the team and residents at Bourne View is such an enjoyable role. I am a qualified nurse and have worked within the care sector for over ten years. I have supported families to make many decisions for their loved one’s transition into full-time care. My door is always open to staff, residents and families. Come and see me – I am here to help you.


Sherry

Sherry Hufano

Job Title: Clinical Lead

I have been a qualified nurse for 25 years, I joined Colten in 2019 as a Senior Nurse, and before that, I worked in the NHS and specialised in ITU for 11 years. I am very passionate about resident care and love sharing my knowledge with my clinical team. It's important to me that the residents at Bourne View are happy and able to live well in our care.