Graysford Hall

11 Elmfield Avenue, Stoneygate, Leicester LE2 1RB
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9.7 59 Reviews
  • Graysford Hall, Leicester
The stunning, tree-lined road of Elmfield Avenue leads to the grand entrance of this beautiful, luxury residential and dementia care home.

Graysford Hall is a truly exclusive, home-from-home senior living setting, ideally situated and easily accessible via the A6, one of the main roads to the City of Leicester.

Located in the leafy, upmarket area of Stoneygate, Graysford Hall is the premium choice in residential care in Leicester. Graysford Hall is a luxurious, calm and tranquil home, offering residents a true sense of serenity and a team of specialist professionals ensuring the health and wellbeing of residents.

Graysford Hall comprises of 69 large, private suites and numerous stylish lounge areas and dining spaces, set over 3 floors. The well established Victorian-walled garden is accessible for all residents and provides a sunny spot to sit and enjoy the tranquil surroundings. Additionally, all ground floor rooms have direct, wheelchair-friendly access to the gardens via elegant French doors.

The private grounds of Graysford Hall include a split-level patio area for socialising with fellow residents, hosting celebrations and summertime gatherings. Green-fingered residents are encouraged to assist in maintaining the pretty gardens and flowerbeds.

Residents can partake in regular and varied activities programme, with pastimes, hobbies and interests in mind and also socialise in the superb bistro, watch a film in the art deco cinema room, have a leisurely read in the library, relax in opulent lounges and enjoy delicious meals in one of the comfortable dining rooms or the private dining facility.

Hairdressing, chiropody, massage, beauty and optician visits will all be available to residents in the spa and therapy suite overlooking the grand, welcoming reception area.

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Care Provided by Graysford Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jules Evanson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Graysford Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Graysford Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting the home is available without booking and times of visiting is not limited


  • Parking

  • There are multiple parking spaces on site and available to accommodate any guests


Graysford Hall Reviews (59)

Total of 59, showing 1-20
9.7

Graysford Hall has a Review Score of 9.7 (9.746) out of 10, based on 12 reviews in the last 2 years. Over all time Graysford Hall has 59 reviews.

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Review from M S (Niece of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for your care for my aunt during her last days and hours, and prior to that. I always felt when visiting that the staff were friendly, and very importantly respectful to my aunt and her needs, even though she could be a bit prickly, due to her dementia, and pain.
I am so glad she
was in this caring environment for her last months.

Reply from Rukmi Silva, Home Manager at Graysford Hall

Thank you for your kind words, we are glad that we could provide care, comfort and love to your aunt.


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Review from M E (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Left Mum for respite care. The staff were all wonderful and friendly. When I came to collect Mum she looked so happy and settled. It seemed she had made good connections with all the staff and the staff were genuine in their attachment with Mum. Very happy and will be bringing Mum back for respite.
It's lovely to know how well cared for Mum was, thank you all.

Reply from Rukmi Silva, Home Manager at Graysford Hall

Thank you so much for the very positive feedback. I am glad that you decided Graysford Hall is the right place for your mum and made a decision to make her stay permanent. It is our pleasure looking after your mum.


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Review from M R (Friend of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is staying at Graysford Hall whilst her flat is refurbished. I had a delicious meal with my friend. The food, staff and surroundings were brilliant.

Reply from The Manager, Home Manager - Rukmi Silva at Graysford Hall

Thank you for taking time to give us a very positive review. We greatly appreciate your support.


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Review from Maxine P (Friend of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Graysford three or four times a week for over six months to visit a resident that I cared for, for over five years, when she was living independently. My overall opinion of Graysford is excellent, staff work very hard to make life for their residents as pleasurable as possible,
they are friendly and helpful. The surroundings are beautiful and the day to day running of Graysford is excellent. I would highly recommend to my family and friends.

Reply from Kerry Romanuik, Customer Relations Manager at Graysford Hall

Many thanks for you valuable review, we appreciate your kind feedback and it is our pleasure to be looking after your friend at Graysford Hall.


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Review from Nikki P (Friend of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Graysford Hall is a beautiful and bright, welcoming place. So clean and all the staff are friendly. Always a nice atmosphere, when visiting. I would highly recommend Graysford Hall.

Reply from Rukmi Silva, Home Manager at Graysford Hall

Many thanks for your valuable review. We will continue to maintain our standards at Graysford.


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Review from D M (Son of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is very friendly and treats my dad with the dignity we expect.

Reply from The Manager, Home Manager - Rukmi Silva at Graysford Hall

Thank you David for the excellent review and it is our pleasure looking after your dad at Graysford Hall.


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Review from Garry M (Son of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family chose Graysford Hall after a long and heart-searching decision. We feel that we could not have chosen anywhere that our dad would have been so well cared for. All the staff are excellent and we feel happy to know that our dad is being treated with the respect that he so much deserves.
We would like to thank you all for your dedicated care.

Reply from Kerry Romanuik, Customer Relations Manager at Graysford Hall

Thank you very much for your great review, it is our pleasure to look after your father at Graysford Hall.


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Review from Sharon F (Sister of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been to a number of homes to inform our final decision. Graysford Hall stood out from them all as I found the facilities outstanding and the staff warm and welcoming. The care and attention offered are exemplary and I love the way in which family members are encouraged to visit and become involved
in the home life.

Reply from Kerry Romanuik, Customer Relations Manager at Graysford Hall

Thank you very much for your great review, it is our pleasure to look after your sister at Graysford Hall.


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Review from H N (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy here. He is always busy and involved. The care is exceptional, the staff are more like family and always go the extra mile. As a family, I feel informed, consulted and comfortable to talk to the manager and the team whenever I need to.

Reply from Kerry Romanuik, Customer Relations Manager at Graysford Hall

Thank you very much for your great review, it is our pleasure to look after your father at Graysford Hall.


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Review from G P (Niece of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only reason that I awarded food and drink anything less than excellent is because my aunt likes her tea very hot and it is only served warm - no doubt due to safety, residents could be scalded. My brother and I are delighted to have discovered Graysford Hall. It is a beautiful purpose-built care
home with every possible facility. All the staff are kind, friendly, helpful, patient and clearly happy in their work.

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Review from G D (Respite Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Graysford Hall is a stunning care home. A beautiful modern home. The staff are really helpful and kind. The food is very good.

Reply from Kerry Romaniu, Customer Relations Manager at Graysford Hall

Thank you for your very valuable review, it was a pleasure to have you stay with us at the home and we look forward to seeing you again soon in the near future.


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Review from K D (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find a care home for my father in an emergency when his condition suddenly deteriorated. From the first call to Graysford Hall, right through admission and at every moment since, Dad's care has been extremely good. Graysford Hall staff are all caring and know every resident personally, providing
a home from home and allowing us to continue to be a family, just in a new environment.

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Review from Thomas A (Son-in-law of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother's stay was wonderful, she was at home, relaxed and showered with love and care. She was always joyful when we checked on her well-being. The activities engaged her and enabled her to make friends. The chefs took extra care to cater to her gastronomic needs. Spacious room, well maintained
and the cleanliness of a very high standard. A truly wonderful and memorable stay. Thank you so very much. God bless.

Reply from The Manager, Home Manager - Rukmi Silva at Graysford Hall

Thank you for your very valuable review. It was our pleasure looking after your mum.


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Review from Richard J (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Graysford Hall, in my opinion, has exceptional standards for care, cleanliness and facilities. The overall experience of my mother's care has been outstanding. Would not hesitate to recommend.

Reply from Rukmi Silva, Home Manager at Graysford Hall

Dear Richard,
Thank you so much for the lovely review. It was our pleasure looking after your mum at Graysford Hall.


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Review from Reena A (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the beginning, Mum came with a bit of trepidation but as the days went by, she was extremely relaxed. She enjoyed the staff support, the food, the chefs, the activities and even the residents. Every day when I called, she used to relate, with great excitement, all that was happening. She thoroughly
enjoyed her stay and that gave us peace of mind. Thank you to all at Graysford Hall.

Reply from Rukmi Silva, Home Manager at Graysford Hall

Dear Reena,
Thank you so much for your wonderful review. It was our pleasure looking after your mum at Graysford Hall.


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Review from Louise W (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad has been a resident for the last year and a half. He has been so well cared for during that time, we really couldn’t have wished for a better place for Dad to be in his final chapter. It was very apparent how attentive and truly caring all the staff were, no matter what was asked of them.
Thank
you to all at Graysford for welcoming Dad into your special family and looking after him so well.

Reply from Rukmi Silva, Home Manager at Graysford Hall

Dear Louise,
Thank you so very much for taking the time to send us a great review. It was our pleasure looking after your dad. I would also like to take this opportunity to say a big thank you for your cooperation and support during his stay at Graysford.


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Review from A W (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care you give Mum is superb. I feel confident she is safe and around people who will make her life fulfilling. The patience displayed by the staff is commendable. Good quality food and snacks are always available.

Reply from The Manager, Home Manager - Rukmi Silva at Graysford Hall

Thank you for the great review, and it is our pleasure to look after your loving mother at Graysford Hall.


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Review from K P (Friend of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a close family friend of a resident who is currently staying at Graysford Hall, on respite care. I cannot express how warm and welcoming Graysford Hall has been to my friend. Each time I have visited her she has had nothing but great things to say since her stay. All staff have really got to know
my friend's needs and preferences, she really has no complaints, other than praise she is always in a cheerful mood each time I have visited. Graysford Hall really is an exceptional home, I truly recommend this home for your loved ones.

Reply from The Manager, Home Manager - Rukmi Silva at Graysford Hall

Thank you so much for the great review. It is our pleasure to look after your friend at Graysford Hall.


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Review from A W (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a wonderful three weeks of respite care at Graysford Hall. There was a great sense of community created by the staff who were amazing, caring, helpful and kind. Nothing was too much trouble. The accommodation was extremely comfortable and decorated to a good standard. Freshly prepared
homemade food on offer every day and the menu offered a variety of choice. There was a programme of activities available every day and staff encouraged participation. Lots of extras offered as part of the service: hairdressers and chiropody. Thank you.

Reply from Rukmi Silva, Home Manager at Graysford Hall

Thank you so much for taking the time to send us a great review. It was our pleasure looking after your mum at Graysford Hall.


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Review from Ranjan V (Friend of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend often at Graysford Hall. It is a beautiful purpose-built luxury home. Very well-maintained and extremely clean. The staff are very kind and work with passion. Nothing is too much to the team, treat visitors with a smile. There is a variety of activities for residents. I can happily
recommend Graysford Hall to anyone looking for a professional and caring care home.

Reply from Rukmi Silva, Home Manager at Graysford Hall

Dear Ranjan,
Thank you for taking the time to complete a review for us. We greatly appreciate your comments. It is our pleasure looking after your friend at Graysford Hall.


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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Graysford Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Graysford Hall is calculated as follows: ( (127 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 138 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Graysford Hall is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 12 Positive Reviews ÷ 14.4 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Bal

Bal Kaur

Job Title: Deputy Manager

Joined: 2019

Bal has worked in the social care industry for around 20 years, and has progressed throughout her career with various positions starting as a Carer, then becoming a Senior Care/ care team Leader, followed by recent posting of the Deputy Manager hereat at Graysford Hall.


Within Bal's roles, being driven, and hard-working is what helps strive her team. Bal enjoys the social aspect of working in Social Care as you get to meet different people from all walks of life.
In her free time, she enjoys spending time with family, going for walks and travelling.


Jayne

Jayne Hill

Job Title: Wellbeing Lead

Joined: 2020

Jayne started working in Care 15 years ago for the Private Sector. Having quickly established a good relationship with a lady with Alzheimer's disease ignited Jayne's interest and passion for caring for those with dementia. Jayne started working in Nursing homes and worked her way up to the Senior Carer level, however, when an opening for an activities-focused role came along she stepped in at the request of her residents. She has been doing this ever since for a total of 8 years.


Kavita

Kavita Patel

Job Title: Administrator

Kavita has spent the last 2 years in Business Admin roles and has completed her NVQ 2 in Business Administration. She thoroughly enjoyed her previous work as a Domiciliary care worker, where she provided care to the elderly in her community.


With her knowledge of both admin and care work, Kavita brings with her valuable experience which is sure to make her a great asset to the team at Graysford Hall.


Rachel

Rachel Pallatt

Job Title: Head Chef

Joined: 2019

Rachel has been a Chef for 26 years and has worked in a variety of roles from high street restaurants, all the way through to care homes. Rachel was a Chef Manager at Samworth Brothers for circa 13 years. All this knowledge has populated Rachel's experience to bring to Graysford Hall.


What Rachel enjoys the most about Graysford is having the opportunity to meet so many different people from such different backgrounds - "they all have such amazing stories to tell and it would be easy to sit and listen to them all day!"


Outside of work, Rachel enjoys spending time with family, including six grandchildren. She also spends a lot of spare time at the local church and supports them with activities whenever possible.


Frequently Asked Questions about Graysford Hall

What types of Care is Graysford Hall registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Graysford Hall provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Graysford Hall have?

There are 68 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Graysford Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Graysford Hall to the centre of Leicester?

1.3 mile(s) as the crow flies, distance by road may be significantly further.