Graysford Hall

11 Elmfield Avenue, Stoneygate, Leicester LE2 1RB
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9.7 59 Reviews
  • Graysford Hall, Leicester
The stunning, tree-lined road of Elmfield Avenue leads to the grand entrance of this beautiful, luxury residential and dementia care home.

Graysford Hall is a truly exclusive, home-from-home senior living setting, ideally situated and easily accessible via the A6, one of the main roads to the City of Leicester.

Located in the leafy, upmarket area of Stoneygate, Graysford Hall is the premium choice in residential care in Leicester. Graysford Hall is a luxurious, calm and tranquil home, offering residents a true sense of serenity and a team of specialist professionals ensuring the health and wellbeing of residents.

Graysford Hall comprises of 69 large, private suites and numerous stylish lounge areas and dining spaces, set over 3 floors. The well established Victorian-walled garden is accessible for all residents and provides a sunny spot to sit and enjoy the tranquil surroundings. Additionally, all ground floor rooms have direct, wheelchair-friendly access to the gardens via elegant French doors.

The private grounds of Graysford Hall include a split-level patio area for socialising with fellow residents, hosting celebrations and summertime gatherings. Green-fingered residents are encouraged to assist in maintaining the pretty gardens and flowerbeds.

Residents can partake in regular and varied activities programme, with pastimes, hobbies and interests in mind and also socialise in the superb bistro, watch a film in the art deco cinema room, have a leisurely read in the library, relax in opulent lounges and enjoy delicious meals in one of the comfortable dining rooms or the private dining facility.

Hairdressing, chiropody, massage, beauty and optician visits will all be available to residents in the spa and therapy suite overlooking the grand, welcoming reception area.

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Care Provided by Graysford Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jules Evanson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Graysford Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Graysford Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting the home is available without booking and times of visiting is not limited


  • Parking

  • There are multiple parking spaces on site and available to accommodate any guests


Graysford Hall Reviews (59)

Total of 59, showing 21-40
9.7

Graysford Hall has a Review Score of 9.7 (9.746) out of 10, based on 12 reviews in the last 2 years. Over all time Graysford Hall has 59 reviews.

Overall Experience

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Review from Z S (Granddaughter of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home with amazing staff. Everyone is really helpful and kind. The residents are in good hands and are taken care of amazingly. The staff always makes sure to do activities and entertain the residents well. Everyone seems very happy. This care home is very good, the feeling is very welcome.

Reply from The Manager, Home Manager - Rukmi Silva at Graysford Hall

Thank you so much for taking the time to write a review for our home. I am glad that you had a very positive experience when you visited Graysford.


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Review from A S (Granddaughter of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything and everyone is very nice and friendly. You feel very welcome and safe. The rooms are great and ensure personal space for the better. Staff are amazing and everyone here is like a big family.
All residents get a chance to do fun activities which I've seen they really enjoy. There are many
opportunities for them to take part in.

Reply from The Manager, Home Manager - Rukmi Silva at Graysford Hall

Thank you for your great review and we appreciate your comments.


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Review from Simon T (Son of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has attended Graysford Hall on a regular basis since June 2022. The overall standard of the facilities at this care home are very high. Along with the standard of care offered. The staff are very pleasant and helpful too.

Reply from The Manager, Home Manager - Rukmi Silva at Graysford Hall

Thank you Simon for your kind review and we greatly appreciate your valuable comments.


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Review from Paul G (Son of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team and staff are all brilliant. I can see genuine care for my mum at all levels. The carers are all so lovely to my mum and this reassures me that she is in safe hands. All the staff are approachable, and they are all very aware of how mum is on an hourly basis, which means I can speak
to any of them for an update on how mum is. I do not know how they do their jobs, but I and my sister are truly thankful for such lovely, caring and passionate people, from the manager to the receptionists!

Reply from Rukmi Silva, Home Manager at Graysford Hall

Hi Paul
Thank you for your kind words we are so happy that you and your sister are happy with your mum's level of care and that you're at ease with Mum being at Graysford, I will pass on your review to the team.


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Review from Carole M (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Graysford Hall for almost a year now. She has dementia which has deteriorated over that time but the staff always try to engage with her and carry out a demanding job with a smile, a kind manner and a sense of humour. After a fall, Mum was able to return to Graysford Hall despite being
less mobile than before. I am always made to feel welcome when visiting and everybody has time for a quick chat. Family meals in the private dining room have been very good. I also went to some of the family activity days over the summer which were smashing. Graysford Hall has a lovely ambience, is well-furnished and decorated and spotlessly clean. On a dry day, we often walk in the garden and then sit with a coffee and biscuit.

Reply from The Manager, Home Manager - Rukmi Silva at Graysford Hall

Dear Carole
Thank you so much for your kind and valuable words. We as a team appreciate your positive feedback about the services that we provide here at Graysford Hall. It is our pleasure looking after your mum and thanking you too for offering us your support and cooperation at all times.


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Review from N O (Granddaughter of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Graysford Hall was amazing when it came to getting my nan into emergency respite care. She has been there for 4 weeks now due to personal situations at home and she can't rate the staff higher, she tells me they're like a second family and she laughs and jokes around with them as if she's known them
her whole life. The staff are amazing and attentive and nothing is ever too much trouble, the food is amazing and the chef will happily accommodate any changes if she fancies something else that's not on the menu.
I'm really grateful to the team at Graysford, I feel like I have my nan back to the way she used to be, she's eating better and drinking well and she looks so much brighter and healthier
I can't thank the manager, the customer relations manager and the team enough.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

Thank you so much for your 5 star review. It was a pleasure to look after your Nan and we are all so glad that she is back to her old self again. We hope she comes back for another visit soon!!


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Review from Andrew L (Son of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager, customer relations manager and team provided a seamless and stress-free arrival for our mother (dementia resident) who has settled really well over the first few days of being admitted to Graysford. Can't thank the team enough for their support.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

Thank you so much for your kind words. Your mother has settled in very well and has become part of the Graysford Hall family very quickly. I will pass your comments on to the rest of the team.


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Review from V R (Grandson of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into the home and witnessed such a lovely and caring environment. Excellent interactions from the staff. I would recommend this place to anyone who is looking for compassionate care with kindness.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

Thank you for your lovely comments, they are much appreciated.


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Review from M T (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were fortunate to experience good weather during the greater part of our stay here. This enabled us to benefit greatly from the open air, the landscaping and the accommodation provided.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

Thank you so much for your review and we are so glad you enjoyed your stay with us.


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Review from Rachel B (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and friendly, although could have a few more staff working on Sundays. Facilities are spacious, airy and well maintained. Lovely garden to sit out in - South facing, very relaxing. Room accommodation is lovely and spacious.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

Thank you so much for your review. Your Father has settled in very well with us and now is a part of the Graysford Hall family.


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Review from Ruby D (Granddaughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very thorough care was provided at such short notice. Graysford Hall has been extremely accommodating to every one of our needs. Extremely friendly staff who know our family member by name. Every time we visit, our family member is out of his room and socialising. Very impressed.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

Thank you so much for your kind words, it has been a pleasure looking after your grandad.


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Review from Hazel R (Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely kind and helpful, going the extra mile if asked. The laundry and cleaning staff are excellent and always extremely courteous. Everyone gives their best and one feels cared for and safe.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

Thank you so much for your kind words. You have been a delight to look after.


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Review from Tom L (Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home and excepting of my frequent visitors.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

We are so pleased that you have settled in at Graysford Hall and are now part of our family.


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Review from Yvonne S (Respite Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really enjoyed my stay at Graysford Hall. It is a very special building, lovely and spacious and with lovely decor. The food was really nice and the staff are very, very good. All polite and friendly. I would recommend to anyone.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

Thank you so much for your kind words, our staff will appreciate your comments. You were a pleasure to look after and were very much part of the Graysford family.


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Review from John B (Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent welcome lunch was provided for me and three members of my family. Subsequent allocation of extremely well-appointed floor room assisted by welcoming member of staff. To date, my experience has been beyond my early expectation. I have every confidence that this will continue.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

Thank you for your lovely review, it is much appreciated.


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Review from P T (Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with kindness and treatment.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

We are so pleased you are enjoying your stay with us. You are a pleasure to look after and a very special lady.


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Review from Colleen W (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came for respite care. He received wonderful care. The staff are caring, thoughtful and reassuring. Rooms are beautifully appointed and the food is first-rate. The management listens to any concerns and act upon them. Nothing was too much trouble.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

Thank you for your kind words. It is a pleasure to look after your father, he is a real character. I will pass your comments onto the rest of the team.


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Review from Kalpana B (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial enquiry to admitting my mum into the home, I have been met with outstanding efficiency. The staff are very friendly and welcoming. The residents are happy and obviously well cared for. I leave here knowing that my precious mother is in safe hands and happy. Thank you.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

Thank you so much for your kind words. It is a pleasure looking looking after your mum, she is such a wonderful person. I will pass your comments on to the rest of the team.


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Review from M M (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home with high standards and an extremely caring, professional and committed staff team. Following an unexpected fall at home and admission to hospital, I knew Mum needed somewhere to rest and recuperate before returning home to us. From the moment I called Graysford Hall I was reassured and
impressed with the level of service I received. From the hospital assessment, the home met the high standards of comfort and support each resident receives from the amazing staff team, we could not be happier with the level of care Mum receives. Although having been there for only two weeks, Mum loves the home and has already made some good friends. She says the atmosphere is lovely as are all the residents and has nothing but praise for each and every member of the staff team. The food is great and the building facilities are first class. So happy we found Graysford and would not hesitate to recommend.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

We are all delighted that your mum has enjoyed her stay with us, she has been a pleasure to look after and the other residents love her. We will pass on your comments to all of the staff team and keep up the wonderful work we do. Once again thank you for your kind words.


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Review from P G (Grandson of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been wonderful, caring and has kept us informed. The friendly staff and carers are excellent.

Reply from David Mitchell, Customer Relationship Manager at Graysford Hall

Thank you for your lovely feedback. We will pass your comments on to all the staff. It is a pleasure to look after your grandparent.


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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Graysford Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Graysford Hall is calculated as follows: ( (127 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 138 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Graysford Hall is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 12 Positive Reviews ÷ 14.4 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Bal

Bal Kaur

Job Title: Deputy Manager

Joined: 2019

Bal has worked in the social care industry for around 20 years, and has progressed throughout her career with various positions starting as a Carer, then becoming a Senior Care/ care team Leader, followed by recent posting of the Deputy Manager hereat at Graysford Hall.


Within Bal's roles, being driven, and hard-working is what helps strive her team. Bal enjoys the social aspect of working in Social Care as you get to meet different people from all walks of life.
In her free time, she enjoys spending time with family, going for walks and travelling.


Jayne

Jayne Hill

Job Title: Wellbeing Lead

Joined: 2020

Jayne started working in Care 15 years ago for the Private Sector. Having quickly established a good relationship with a lady with Alzheimer's disease ignited Jayne's interest and passion for caring for those with dementia. Jayne started working in Nursing homes and worked her way up to the Senior Carer level, however, when an opening for an activities-focused role came along she stepped in at the request of her residents. She has been doing this ever since for a total of 8 years.


Kavita

Kavita Patel

Job Title: Administrator

Kavita has spent the last 2 years in Business Admin roles and has completed her NVQ 2 in Business Administration. She thoroughly enjoyed her previous work as a Domiciliary care worker, where she provided care to the elderly in her community.


With her knowledge of both admin and care work, Kavita brings with her valuable experience which is sure to make her a great asset to the team at Graysford Hall.


Rachel

Rachel Pallatt

Job Title: Head Chef

Joined: 2019

Rachel has been a Chef for 26 years and has worked in a variety of roles from high street restaurants, all the way through to care homes. Rachel was a Chef Manager at Samworth Brothers for circa 13 years. All this knowledge has populated Rachel's experience to bring to Graysford Hall.


What Rachel enjoys the most about Graysford is having the opportunity to meet so many different people from such different backgrounds - "they all have such amazing stories to tell and it would be easy to sit and listen to them all day!"


Outside of work, Rachel enjoys spending time with family, including six grandchildren. She also spends a lot of spare time at the local church and supports them with activities whenever possible.