Graysford Hall

11 Elmfield Avenue, Stoneygate, Leicester LE2 1RB
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9.7 59 Reviews
  • Graysford Hall, Leicester
The stunning, tree-lined road of Elmfield Avenue leads to the grand entrance of this beautiful, luxury residential and dementia care home.

Graysford Hall is a truly exclusive, home-from-home senior living setting, ideally situated and easily accessible via the A6, one of the main roads to the City of Leicester.

Located in the leafy, upmarket area of Stoneygate, Graysford Hall is the premium choice in residential care in Leicester. Graysford Hall is a luxurious, calm and tranquil home, offering residents a true sense of serenity and a team of specialist professionals ensuring the health and wellbeing of residents.

Graysford Hall comprises of 69 large, private suites and numerous stylish lounge areas and dining spaces, set over 3 floors. The well established Victorian-walled garden is accessible for all residents and provides a sunny spot to sit and enjoy the tranquil surroundings. Additionally, all ground floor rooms have direct, wheelchair-friendly access to the gardens via elegant French doors.

The private grounds of Graysford Hall include a split-level patio area for socialising with fellow residents, hosting celebrations and summertime gatherings. Green-fingered residents are encouraged to assist in maintaining the pretty gardens and flowerbeds.

Residents can partake in regular and varied activities programme, with pastimes, hobbies and interests in mind and also socialise in the superb bistro, watch a film in the art deco cinema room, have a leisurely read in the library, relax in opulent lounges and enjoy delicious meals in one of the comfortable dining rooms or the private dining facility.

Hairdressing, chiropody, massage, beauty and optician visits will all be available to residents in the spa and therapy suite overlooking the grand, welcoming reception area.

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Care Provided by Graysford Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jules Evanson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Graysford Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Graysford Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting the home is available without booking and times of visiting is not limited


  • Parking

  • There are multiple parking spaces on site and available to accommodate any guests


Graysford Hall Reviews (59)

Total of 59, showing 41-59
9.7

Graysford Hall has a Review Score of 9.7 (9.746) out of 10, based on 12 reviews in the last 2 years. Over all time Graysford Hall has 59 reviews.

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Review from Sarah D (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has absolutely flourished at Graysford Hall. We trialled for an initial 2 weeks respite and Mum was so happy the move has become permanent. First-class facilities, a great range of activities, excellent catering but most of all a wonderful team of caring staff.

Reply from The Manager, Registered home manager at Graysford Hall

Dear Sarah,
Thank you for the excellent review - pleased to know that you and your mum are happy with our care and support at Graysford.
We will continue our good work and it's a pleasure having your mum with us.


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Review from David P (Respite Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming as soon as I went in with my wife I was greeted by the care manager and introduced to some of the residents. My room was first-class, spacious and it was more like a luxury hotel but being looked after by a good caring team. The food was excellent and the activities were well arranged
to suit all tastes and abilities. I would recommend this home to anyone who needs respite or permanent care.

Reply from Rukmi Silva, Home Manager at Graysford Hall

Hello David, thank you for your review. We are happy to hear how satisfied you are with the rooms, food and activities. We always seek the best possible care for our residents and we are grateful for your kind words.


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Review from Brian B (Son of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has flourished since arriving at Graysford Hall. The team are a well-oiled machine providing everything your family member desires. Any worries that we used to have regarding care are gone, we know she is in safe hands.

Reply from Sandie Preece, Registered Home Manager at Graysford Hall

Thank you so much for your lovely feedback, it is such an honour to have your mom residing with us at Graysford Hall, a big part of our Graysford Family. I will pass on your amazing feedback to all of the team.


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Review from Trish D (Daughter-in-law of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Relocating mum to a new home began online. We then made appointments to view several possible homes in and around the area. Graysford Hall was streets ahead of all the others, ticking all the boxes we had listed. Comfort, care, polite staff and management. Light, excellent decor. The ability for ma
to make friends. Lovely fresh cooked meals. Our family can now say we have peace of mind that she is safe as we are scattered around the UK. Mum's delighted to be living in Graysford Hall. She's made friends, enjoys stimulating and interesting conversations. Thank you to all the excellent staff at Grayford Hall.

Reply from Sandie Preece, Home manager at Graysford Hall

Thank you so much for your kind words Trish, it is so lovely to hear the wonderful feedback, Graysford Hall is blessed to have mom, like all our our amazing residents. I will be so happy to share your thoughtful feedback today with all of my team. I am too grateful you chose Graysford Hall, it truly is home for us all.


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Review from T F (Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stayed at Graysford for two weeks respite. Absolutely first class. Great staff, chefs, the whole team. The food was excellent, couldn't fault it. I enjoyed the activities and meeting new people. We would definitely come back here if we had to.

Reply from The Manager, Home Manager at Graysford Hall

Thank you for your lovely feedback. I am so pleased that you and your wife decided to come back a day after returning home from your respite, due to missing Graysford Hall, our residents and staff. We all love having you both with us.


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Review from Peter W (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving care homes was a big decision to make but one which my father and the family never regretted. We are particularly impressed that although all members of Graysford Hall staff have separate roles they all work together as a unified team seeking to provide the best care for all residents.

Reply from Sandie Preece, Home manager at Graysford Hall

Thank you so much for your kind words Peter, I know the team really appreciate hearing such lovely feedback, I do have to agree with you, I am honoured to work alongside such an amazing caring team.


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Review from Helen J (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was initially accepted for a weeks trial to ascertain his dementia needs. The home extended his stay by a further week after which he was accepted as a full-time resident. The staff are always extremely efficient and friendly; whenever I call for an update on my father, it's never too much
trouble to put me through to a member of staff to inform me about his well being. He absolutely adores his food and enjoys sitting in the cinema room watching car restoration programmes. Graysford Hall is of a very high standard with extremely spacious and beautifully designed bedrooms, which can be personalised by each resident. What would be an idea for the home to consider is to send a weekly update to a nominated family member either via email or letter. This could include a brief description of daily events, food consumed, activities performed, showered etc. This would be beneficial to families whose relatives have dementia. To conclude; Graysford Hall is simply stunning with excellent facilities and outstanding staff.

Reply from Sandie Preece, Home Manager at Graysford Hall

Many thanks for your amazing feedback and for taking the time to write it. It is a pleasure having your father living with us as part of the Graysford Hall family. Our team are so dedicated to providing outstanding care and ensuring the wellbeing of all of our residents is at the heart of everything that we do. We always share our feedback with the whole staff team and they will be delighted to hear your comments. We also always welcome ideas from friends and family as to how we can improve things, so thank you for your idea, we will certainly look into it.


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Review from Ann J (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoyed her two-week stay so much she wanted to stay longer. She is now looking forward to going again. She enjoyed the daily activities and was full of praise for the staff - nothing was too much trouble. She had a healthy appetite for 94 years old and especially enjoyed the fresh fruit salad
and a glass of prosecco!

Reply from Allison Purkiss, Admissions Manager at Graysford Hall

Thank you for your review and we were delighted to have your mother stop with us for a respite stay. Your kind comments have been passed onto the staff, and we look forward to having your mother back with us again.


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Review from Clare W (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum settled well for a two-week respite stay. The care staff were very kind and patient with her and always respectful.
We were able to visit outside her room and talk to her through a partly open window. There were no time limits to our visits, and although mum was mystified by why we were outside,
we could tell she was pleased to see us.
The management was flexible and allowed us to extend her stay at short notice. We were disappointed that it wasn't possible to have a more relaxed meeting with mum in the garden but recognise the constraints of managing a care home during the lockdown in the area.
We communicated with many care workers and management staff during the visit and occasionally felt that messages hadn't been passed on. It would have been useful to have had one key link worker to communicate daily information, both from and to us. Simple things like when she left, when if at all had she had a bath or shower? any medical issues? chiropody appointment, activities enjoyed.

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Review from J J (Wife of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Short term resident due to a broken ankle on right leg. Left leg very weak so hoist etc required. Diet should be more closely monitored as very large weight gain does not help recovery.

Reply from Pradeep Patel, Home Manager at Graysford Hall

Thank you for your valued feedback. It was a huge pleasure to look after your husband. The team at Graysford are very pleased to hear that his stay at Graysford was a success and he is back at home with you and back on his feet too. The chef is glad your husband enjoyed all of his meals at Graysford. Hopefully he has the strength and energy to continue his recovery at home and we all look forward to seeing you both at Graysford very soon.


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Review from Jayne F (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just stayed here for two weeks following an operation. We knew about Graysford Hall after attending the Open Day and it looked fabulous and so Mum was keen to go here for respite. We couldn’t have chosen a better place and they far exceeded our expectations in every way. They are so kind,
caring and thoughtful and it was such a relief for me to know that Mum was happy and safe. Everyone from carers, cleaners, gardeners, chef and admin introduced themselves to her and couldn’t do enough for her. My mum has said the food was excellent and they easily dealt with her egg allergy, cooking special alternatives. They have handled COVID professionally and sensibly, Mum was tested and quarantined for two days pending results and although I wasn’t allowed into the place, I could see her and speak to her from her private patio wearing a mask and socially distancing. I regularly visit friends and relatives in different care homes in Leicester and would move them all here if I could!

Reply from Pradeep Patel, Home Manager at Graysford Hall

Thank you so much for the amazing feedback Jayne. Mum was a pleasure to look after. The team at Graysford hope she is well. We look forward to seeing her in the future. I know the other service users appreciated your mum's vast knowledge of wine.


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Review from Shaun P (Son of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a very difficult time for us as a family, Graysford Hall met all our requirements to give our mum the best possible care. They have shown tolerance, empathy and respect which has afforded our mother the dignity she deserves in the last years of her life. The support for us as a family has been excellent
and I would happily recommend Graysford Hall to anyone considering care for a relative. It does not matter how nice a place looks if the ethos within it is wrong, however, the caring, supportive ethos of all the staff shines through like a beacon, making this a wonderful place for our mum. Thank you.

Reply from Peta Mandleberg, Director of Commissioning and Premium Services at Graysford Hall

Thank you so much for your feedback. This is really appreciated.


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Review from Nathan S (Friend of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a warm, clean and friendly place to have visited.
Staff were lovely and felt really at home. Really worth a visit.

Reply from Peta Mandleberg, Director of Commissioning and Premium Services at Graysford Hall

Thank you so much Nathan.
This is really appreciated.


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Review from Susan D (Friend of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend who has been staying here for some weeks. What a beautiful place and such friendly staff. I was invited to have lunch and had a thoroughly lovely day. It was so nice to see my friend being so well looked after.

Reply from Peta Mandleberg, Director of Commissioning and Premium Services at Graysford Hall

Thank you so much for your kind words.
I will feed back to the team, they really appreciate hearing views like this.


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Review from Ann D (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had lunch with our friends. OK. It was a lovely meal served in a small annexe of the dining room. The staff, from going in, to coming out were so pleasant, caring and helpful. It was a very enjoyable experience.

Reply from Peta Mandleberg, Director of Commissioning and Premium Services at Graysford Hall

Thank you very much Ann for your kind words. I will ensure your feedback is communicated to the team. They strive hard to achieve the enjoyable experience you describe.


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Review from Angie S (Wife of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and workers are very good in every way.

Reply from Jamie Lawrence, Admissions Manager at Graysford Hall

Thank you so much for your review, Angie. We were delighted to have your husband at Graysford Hall it was an absolute pleasure to have him around and we all rather miss him. It was lovely to have you in the home with him so often as well. Our Wellbeing Lead is working on starting a Bridge Club - we'd love to have you both back to get involved and show us how it's done. The door's always open...


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Review from T S (Son of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home took my parents at short notice and were thoroughly helpful and professional throughout. This is a new home and is finished to an extremely high standard. All the staff are first-class people and are prepared to go the extra mile to see to residents' needs. I have been particularly impressed
by the quality of the care which has so far been faultless. My parents have similarly been most impressed by everyone at the home and the care and kindness that they have received.

Reply from Peta Mandleberg, Director of Commissioning and Premium Services at Graysford Hall

Thank you Tom for your lovely review. I will pass it on to Suzie and the team.


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Review from Victoria P (Daughter of Resident) published on 11 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was due to stay at Graysford Hall for a two-week respite stay following discharge from hospital, but unfortunately only got to stay for two nights as she had to go back to hospital. I say unfortunately because Graysford Hall is so lovely, I was looking forward to her enjoying her stay - so much
so that I thought she might even like to live there. Put it this way, I cried when I was shown around during a pre-stay meeting - every elderly person deserves a care home of this standard. Not just the gorgeous decor, etc. but the care and attention of the staff.
The communication with the home pre and during the stay was so helpful and reassuring during what was a very stressful time. The personalised welcome was a lovely touch for Mum and there was nothing that was too much trouble - for Mum, me or my seven-year-old, who was treated to a private cinema screening with popcorn whilst we got Mum settled in. Mums back home now, which isn’t going so well so Graysford Hall may well still be her next home.

Reply from Peta Mandleberg, Commissioning Manager Premium Services at Graysford Hall

Thank you so much for your lovely review. We hope your mum is ok, sad to hear she isn't, but are happy to assist you in the future. The kettle is always on.


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Review from David E (Son of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

'Wow' amazing, brilliant staff are fantastic. My mom stayed in for two weeks whilst we were on vacation. She was so happy and on our return, the staff including the chef, were there to say goodbye. The place is superb and would recommend to all. Thank you. My mum will be returning as a resident in the
near future.

Reply from Peta Mandleberg, Commissioning Manager Premium Services at Graysford Hall

Thank you so much for your very kind review. We enjoyed having your mum so much. I will pass your praise on to the team - it means a lot to them.


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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Graysford Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Graysford Hall is calculated as follows: ( (127 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 138 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Graysford Hall is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 12 Positive Reviews ÷ 14.4 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Bal

Bal Kaur

Job Title: Deputy Manager

Joined: 2019

Bal has worked in the social care industry for around 20 years, and has progressed throughout her career with various positions starting as a Carer, then becoming a Senior Care/ care team Leader, followed by recent posting of the Deputy Manager hereat at Graysford Hall.


Within Bal's roles, being driven, and hard-working is what helps strive her team. Bal enjoys the social aspect of working in Social Care as you get to meet different people from all walks of life.
In her free time, she enjoys spending time with family, going for walks and travelling.


Jayne

Jayne Hill

Job Title: Wellbeing Lead

Joined: 2020

Jayne started working in Care 15 years ago for the Private Sector. Having quickly established a good relationship with a lady with Alzheimer's disease ignited Jayne's interest and passion for caring for those with dementia. Jayne started working in Nursing homes and worked her way up to the Senior Carer level, however, when an opening for an activities-focused role came along she stepped in at the request of her residents. She has been doing this ever since for a total of 8 years.


Kavita

Kavita Patel

Job Title: Administrator

Kavita has spent the last 2 years in Business Admin roles and has completed her NVQ 2 in Business Administration. She thoroughly enjoyed her previous work as a Domiciliary care worker, where she provided care to the elderly in her community.


With her knowledge of both admin and care work, Kavita brings with her valuable experience which is sure to make her a great asset to the team at Graysford Hall.


Rachel

Rachel Pallatt

Job Title: Head Chef

Joined: 2019

Rachel has been a Chef for 26 years and has worked in a variety of roles from high street restaurants, all the way through to care homes. Rachel was a Chef Manager at Samworth Brothers for circa 13 years. All this knowledge has populated Rachel's experience to bring to Graysford Hall.


What Rachel enjoys the most about Graysford is having the opportunity to meet so many different people from such different backgrounds - "they all have such amazing stories to tell and it would be easy to sit and listen to them all day!"


Outside of work, Rachel enjoys spending time with family, including six grandchildren. She also spends a lot of spare time at the local church and supports them with activities whenever possible.