Broadbridge Park

Chantry Court, Old Guildford Road, Broadbridge Heath, Horsham RH12 3XY
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9.8 42 Reviews
  • Broadbridge Park, Horsham
Broadbridge Park is located in Broadbridge Heath, providing quality residential, nursing and dementia care for 71 residents on a permanent and short stay basis.

Luxuriously furnished with a cosy feel with various lounges which are perfect for socialising, to a cinema room, bistro area and hairdressing salon, there’s plenty to keep residents engaged. With landscaped gardens and wind-proof glazed balconies providing outdoor seating all year round.

They are proud to be part of the only care home group to have their own unique award-winning dementia training ‘My World’ which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.

Safety and comfort are a foremost concern, so all rooms are fitted with a nurse call system and acoustic monitoring for residents' peace of mind. As well as improving quality of sleep, acoustic monitoring can help to reduce the risk of falls. For those living with memory loss or dementia, design features include dementia-friendly elements such as interior decoration, light levels, floor coverings and signage which help to promote a sense of calm and wellbeing, while enabling people living with dementia to find their way around independently and safely.

Broadbridge Park offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

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Care Provided by Broadbridge Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • David Taylor (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Broadbridge Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,018
    • Self-Funded Residential Dementia Care from £2,082
    • Self-Funded Nursing Care from £2,146
    • Self-Funded Nursing Dementia Care from £2,204
    • RESPITE Self-Funded Residential Care from £2,118
    • RESPITE Self-Funded Residential Dementia Care from £2,182
    • RESPITE Self-Funded Nursing Care from £2,246
    • RESPITE Self-Funded Nursing Dementia Care from £2,304
  • (these prices are only a guideline, please contact Broadbridge Park to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The car park is for residents and visitors. If wishing to reserve a space, please let the home know.


Broadbridge Park Reviews (42)

Total of 42, showing 21-40
9.8

Broadbridge Park has a Review Score of 9.8 (9.803) out of 10, based on 23 reviews in the last 2 years. Over all time Broadbridge Park has 42 reviews.

Overall Experience

  • 37
  • 4
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Review from Danny D (Husband of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent and very helpful at all times. Nothing has ever been a problem. Would highly recommend it and would always be a first choice if the time arose again.

Reply from David Taylor, Home Manager at Broadbridge Park

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about our team here at Broadbridge Park, and that we’d be your first choice if the time arose again. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from P S (Son of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff and overall, good facilities. The rear garden could do with some weeding. Mum's room sometimes shows spills a day after they happen - so domestic cleaning could be uprated. Mum says it sometimes takes a long time for assistance to come - but her sense of time is somewhat compromised,
so not sure if that is true or not. Overall, we are happy that she is in a safe and secure environment.

Reply from David Taylor, Home Manager at Broadbridge Park

Thank you for taking the time to leave a review for Broadbridge Park and for your positive comments about our home and team. We are pleased to hear you are happy that your mum is in a safe and secure environment. We are continually striving to improve the care and service we provide and appreciate your feedback. If you’d like to discuss your thoughts further, please don’t hesitate to contact me.


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Review from Nick J (Son of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a fantastic experience with Broadbridge Park. My dad was there for 3 months in total. The staff were wonderful - extremely friendly and welcoming and very caring. It was very easy to go and visit any time we liked. The physical space was very modern and nice to be in - much more like a hotel
lobby than a care home. The rooms were very nice and the outside space was lovely. I can’t emphasise enough how great the staff were - it made what could have been a terrible situation a good one. My whole family felt the same. Dad thought it was excellent - and he had extremely high standards!

Reply from Karen Grainger, Home Manager at Broadbridge Park

Thank you for taking the time to leave us a review Nick, we are so pleased to read your positive comments about your dad’s care at Broadbridge Park and it is lovely to hear that he enjoyed his time with us. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from S F (Relative of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are very good and clean. The staff are nice and friendly. Good range of activities to do and there's good food/drink services you can help yourself to.

Reply from Karen Grainger, Home Manager at Broadbridge Park

We would like to thank you for taking the time to leave us a 5* review and for your positive comments about the home and team at Broadbridge Park, your feedback has been passed onto the team who will be delighted.


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Review from C J (Wife of Resident) published on 19 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the fourteen weeks that my husband was in Broadbridge Park, he was always treated with dignity and respect. The care was outstanding and made his final weeks as comfortable as possible, given his severe neurological illness. Every member of the staff went the extra mile to help him. My grateful
thanks to all.

Reply from Karen Grainger, Home Manager at Broadbridge Park

Thank you for your kind words and recognition of the team at Broadbridge Park. Again, we are really sorry for your loss but we are glad your husband’s final weeks were as comfortable as possible. Your comments will be passed on to the team.


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Review from Angela S (Sister-in-law of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time we were involved with Broadbridge Park, from my point of view, I can't thank everyone enough. The level of care, support and understanding was excellent. Nothing ever appeared to be too much! It helped enormously to come to terms with the final outcome. Thank you.

Reply from Karen Grainger, Home Manager at Broadbridge Park

Thank you for your kind words and recognition of the team at Broadbridge Park. We are really sorry for your loss and we are glad we could provide the support needed for you during this sad time. Your comments will be passed on to the team.


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Review from M K (Niece of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Broadbridge Park, Horsham for 18 months and during that time she has been looked after very well. The staff have been very kind and caring. She receives a good choice of meals and looks forward to her Irish cream and wine each day. Her room is bright and airy and always clean. Of
course, my aunt would prefer to be in her own home, but at the age of 99, she remains safe and happy, which is important to her and me.

Reply from Karen Grainger, Home Manager at Broadbridge Park

Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about the care your Aunt is receiving and the recognition of the team at Broadbridge Park. We think it’s lovely that your Aunt is still enjoying a daily tipple at 99 years of age! Your feedback has been passed on to the team.


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Review from Deborah L (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kipling Landing - washing and changing my mother, one member of staff has so much patience with an abusive mother of mine; she (the staff member) was so gentle and supportive, kind and softly spoken. Her treatment of my mother brought tears to my eyes. One human displaying nurturing and gentleness to
another angry and confused woman was amazing to witness. A big thank you. I appreciated the staff so much; they put up with so much from the residents.

Reply from Karen Grainger, Home Manager at Broadbridge Park

Thank you for taking the time to leave us a review Deborah and for your kind words and recognition of the team at Broadbridge Park. We really appreciate you sharing your positive experiences of the care given to your mother. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team, who will be delighted with your five-star review.


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Review from U S (Relative of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself, my daughter and son went to visit my auntie. She has been in this care home for a couple of years now. Firstly Broadbridge Park was exceptionally clean throughout. My auntie was about to visit the hairdresser (within the home) we were offered free beverages by a lovely member of staff.
The
staff at Broadbridge are pretty amazing their dedication to residents clearly shows. I was so impressed by their commitment and professionalism Broadbridge is located in Horsham. Myself and my adult children are of Indian origin. We couldn't have been made to feel more welcome. It was a very pleasant surprise. The manager was warm and inviting. Broadbridge in my opinion should be given 5 stars not just for their genuinely caring staff. But also making family and friends feel so welcome and at home.
Thank you so much for your kindness.

Reply from Karen Grainger, Home Manager at Broadbridge Park

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Broadbridge Park. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from Susy W (Daughter-in-law of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier with placing my father-in-law at Broadbridge Park. The staff are so warm and responsive. The property is so beautifully appointed, spacious and tastefully decorated with gorgeous gardens. For my father-in-law's security needs, he is brilliantly catered for. Frankly, I would
be happy here! Highly recommend!

Reply from Home Manager, Home Manager at Broadbridge Park

Thank you Susy for taking the time to leave us a review. We are so pleased to hear your father-in-law and yourself are so happy with the home and for your recognition of the team. Your feedback will be passed on to the whole team.


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Review from B K (Niece of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt recently stayed at Broadbridge Park for a short respite whilst we were away on our holidays. She loved her time there (especially the food!) and we will definitely book her in next time we go away!

Reply from Home Manager, Home Manager at Broadbridge Park

Thank you for taking the time to leave us a review. It is lovely to hear that your aunt enjoyed her stay at the home and all your wonderful comments will be passed on to the team. We look forward to welcoming her back for another stay in the future.


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Review from A M (Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been in Broadbridge Park Care Home for over two years (February 2020). In that time the staff numbers seem to have deteriorated - with agency staff having to be called in. The quality of meals seems to have changed a little in the time I have been here. It was never as good as home but I never
expected anything different. I am looked after much better than when I was at home. Hair and nail arrangements are made. Other facilities do not suit me but that does not worry me too much.
I think the idea of a monthly meeting with the management is a good idea but it is not followed up as it should be.
Finally, I would like to say thank you to all those who helped me over a bad patch six months ago when my younger son (64) died suddenly and who had my power of attorney on my finances. I was glad there were people available to help me.

Reply from Home Manager, Home Manager at Broadbridge Park

The quality of care and resident satisfaction at Broadbridge Park is our absolute priority, and we would like to thank you for taking the time to share your feedback. We are pleased that you felt supported during a difficult time, and where we haven’t met your expectations, we take your comments very seriously. We remain totally committed to using all feedback from individuals and the resident's committee to inform and improve the services we provide and look forward to addressing your concerns.


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Review from Sandy M (Daughter of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On every visit to my mother, all the staff are so welcoming and friendly. Every time the doctor visits or medication changes they phone me and explain what and why. Also, I get a regular update on her condition and how she is - they seem to understand her perfectly. This caring attitude goes for all
the staff - reception, nursing staff, carers and housekeeping - everyone I come in contact with. I cannot praise them enough for their care.

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Review from D L (Son of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was very communicative from the start. Putting our fear at ease. The home is lovely and all the staff are very friendly and welcoming. Staff have been very responsive and nothing was too much, and we have found a great home for dad.

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Review from Alli H (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the Covid crisis, my visits to my father have been limited. Not only because of Covid lockdowns but also it is more often than not a two-hour journey for me.
During both lockdowns being isolated on my own has certainly been challenging to say the least. The staff have all been amazing with Dad.
Keeping him safe and sharing video calls.
Above all, I would like to thank the lady on reception.
She went and is still going above and beyond making sure I was ok. I cannot thank you enough you were so kind and really helped me when at rock bottom.
All the staff work so hard, it’s lovely to see Dad looking so animated, participating in all the events you all arrange. He is calm, happy and looks so content. Thank you.

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Review from Karen C (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Broadbridge Park about a month ago. It was such a hard decision but it really couldn’t have been made any easier. All the staff from the management team to the care workers are fantastic. Mum has settled so well and is really enjoying her life here. The rooms are lovely and they’ve
helped to make it homely for her, she loves her garden view and spends a lot of time outside also. Can’t fault it at all.

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Review from Annie L (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were impressed with our introduction to Broadbridge Park, the comfort and care for the residents. Subsequently, considering the problems caused by the virus, we feel the staff have done an outstanding job in keeping residents safe and as much as possible, spirits raised. Our suggestions to improve
the experience might be to have a small shop for personal items. Mum would also enjoy a more frequent bath.

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Review from Jane D (Daughter of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Broadbridge Park since November. She has been quite happy there, therefore, I am quite happy too! She loves the staff and is always telling me how kind and friendly they are. Obviously, since covid, I am not able to visit Mum as often as I would like, but the staff seem to
have been going over and above in their caring duties and cheering her up when she gets a bit sad about the lack of family visits. Maybe more communication between staff and family could be improved.

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Review from Carol W (Daughter of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In October 2019, my mother moved to Broadbridge Park from another Horsham care home which wasn't completely working out. I cannot tell you how glad I am that I made that move. The difference was amazing. All carers at Broadbridge Park make relationships with the residents and they are so kind. After
several years of having to keep a close eye on the medication and the dispensing of it, I could finally let go with confidence as the nurses were great. Mum's dementia got to the point where she had to be in the dementia area and the atmosphere there was wonderful. The carers were so skilled at going with whatever Mum had in her mind at the time. She ate what she wanted, when she wanted it. She could have a bath at 2am if she decided that was what she wanted! At the end of her life she was treated so well and you could see that she really appreciated what was done for her. She felt at home and she trusted the carers and that was so important when I couldn't be there for so long due to COVID

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Review from Gemma C (Granddaughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran lives at Broadbridge Park, and as a family, we usually visit several times a week. At the moment due to Covid restrictions, we haven’t been able to visit, but the care home staff have kept us well informed and ensured we have an alternative way of contacting our family members throughout the
pandemic.
I enjoy visiting my gran at Broadbridge Park, we are always made to feel welcome by the staff who stop and have a chat. It’s lovely Grans got company, communal areas to have a cup of tea with friends, activities throughout the day, and is being so well cared for by the staff. We have shared meals with Gran on a few visits, and we all enjoyed the food. We often walk around the grounds and enjoy the fresh air. It’s lovely to see Gran happy, content and to know she’s being well looked after.

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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Broadbridge Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Broadbridge Park is calculated as follows: ( (223 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 269 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadbridge Park is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

David

David Taylor

Job Title: Home Manager

I am proud to have been appointed as Manager at Broadbridge Park and to be working with Caring Homes. I hold qualifications in Adult and Children’s Nursing and in my younger days I served in the Royal Air Force. I trained as a nurse in Norwich and my NHS career was in Accident and Emergency Nursing. I worked in the Saudi Arabia Commission and Emergency Room prior to beginning my Care Home Management Career 16 years ago.


More recently I was managing a care home in Jersey, Channel Islands, for Caring Homes before being appointed at Broadbridge Park. My hobbies centre around training Newfoundland dogs in water work and draught (carting) work trails. You may see one of my Newfoundland’s at the home during the week!