Handley House

Green Lane, York YO30 6RG
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9.7 68 Reviews
  • Handley House, York
Handley House offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.

Staff at Handley House pride themselves on making a real difference to the lives of the residents and this is reflected in the personalised care and active lifestyle choices.

The modern and purpose-built home means that life at Handley House is relaxed, safe and enjoyable. All 66 bedrooms are en-suite wet rooms. Each bedroom features a flat screen TV, DVD player, mini fridge and wifi.

Handley House is proud to be rated as 'Good' by the Care Quality Commission (October 2020) and to be awarded the Top 20 Care Home in Yorkshire and Humber by carehome.co.uk in March 2020. This accolade is extremely special as it is awarded from reviews by residents and their families and friends.

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Care Provided by Handley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Charlie Parker (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Handley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,741

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Handley House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Handley House are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Handley House has plenty of onsite parking for visitors.


Handley House Reviews (68)

Total of 68, showing 1-20
9.7

Handley House has a Review Score of 9.7 (9.656) out of 10, based on 22 reviews in the last 2 years. Over all time Handley House has 68 reviews.

Overall Experience

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Review from J H (Son of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased that staff at Handley House know our parent, and their needs. The staff are attentive and react well to feedback or suggestions, based on my experience of our parent. Whilst there is currently a transfer between roles due to staff changes, activities are arranged every day morning and afternoon.
Perhaps greater encouragement could be given to service users to take part, and a little more variety in activities too. Generally though the activities meet the needs of the service users, and our parent enjoys the trips out that are arranged. Whilst some of the service users have challenging needs to manage, overall, staff ensure that all service users are respected and included, regardless of their situation. It would be great if the garden area, and especially the area around the main reception, were given a little 'love' - plants are there but not maintained.

Reply from Clare Sheehan, Careline Advisor at Handley House

Thank you for your lovely feedback and positive experience regarding Handley House. Regarding activities this is something we are always striving to improve on, activities are reviewed regularly in the home and resident and relative feedback and input is always listened to. With regards to the garden please be assured this is in hand, and arrangements are being made so this can be addressed. As you know we take a lot of pride in our gardens, and we are proud of how lovely they are, and all the work we did with residents, relatives, and the local community to make them a beautiful area within the grounds of the home.


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Review from Alison M (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved into Handley House in August 2023. I was told my father would be on a floor where people were getting forgetful! My father did not have dementia.
To start with he had friends but over the last six months, this floor was filled with more and more dementia patients and a lady shouting,
'HELP ME!', night and day.
I cannot fault your staff or management (at the home) but for £1558 per week, my father was left in misery. I have moved him to a better care home.

Reply from Clare Sheehan, Careline Advisor at Handley House

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your Father's experience did not meet your expectations. While we are pleased that you found our staff, management and facilities to be of a high standard, we sincerely regret that the environment on the floor was not suitable for your Father. We strive to ensure that every resident feels comfortable and supported, and we are sorry to hear that this was not the case. We take all feedback seriously and will review our placement and floor arrangements to ensure that resident's individual needs are better met in the future. Should you wish to discuss this further or provide additional details please can you contact us directly. We value your input and would like to address any concerns fully. Thank you again for your honest review, and we wish your Father all the best in his new care home.


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Review from Susan W (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Handley House for several months now, and I can review the home with lots of experience.
All of the staff are wonderful, friendly and positive, and go the extra mile to help your loved one feel at home, and are also very welcoming to every visitor. Food is wonderful and activities
varied. The management is very approachable if you have any queries.

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Review from S K (Friend of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic staff, carers, as a retired nurse, I cannot fault the place. The staff, food, everything.

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Review from J F (Son of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to specifically commend all the staff who cared for my mother in her last week.
Professional care, sympathy and affection were all very much in evidence.

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Review from S F (Son of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Handley House since August 2020. Throughout her stay, she has been cared for with all the dignity and respect I could have hoped for. Over the last year her overall health had got worse but at no time did her care diminish. When it became obvious that she was fading
fast, the staff at Handley House stopped at nothing to keep Mum feeling calm and peaceful. They kept my brother and I fully informed and in her final days, they gave us both a space and time to share Mum's final moments. For that, I am eternally grateful.

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Review from S M (Daughter-in-law of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Put Dad in for respite care whilst having a hip operation. Took him a couple of days to settle but then loved it, lots to do, great food, staff was brilliant. He was very happy. Shame it's so expensive.

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Review from Diana A (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and tidy.
Staff are very helpful, always there to help and very caring.

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Review from W G (Friend of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased to see how well my friend is being cared for. Despite his condition, he is always clean and tidy and well-dressed. The staff are very friendly and well-informed about his care and condition. It is very reassuring to know he is comfortable.

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Review from L B (Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Handley House to be a well-kept, well-run, with excellent staff, good food and very comfortable.

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Review from L F (Friend of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my friend who has hearing and sight loss, before I reached the room she was calling for assistance she lost the call button. She was sat on the wrong side. She has been moved to another floor from where there was higher staffing. I helped to make her comfortable before the personal care took
place a little while after.

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Review from A G (Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In view of the number to care for is quite good.

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Review from P H (Sister-in-law of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This is for my sister-in-law who has been here since the home opened in 2019. One of the first residents. She is happy here.

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Review from A H (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so very well cared for. The staff are always so lovely and caring. She is treated with respect and dignity. The transition from living alone to coming here was so very upsetting for us all but Handley Hall made it so much easier, she has settled in so well. The activities are amazing. Thank
you all of Handley House.

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Review from L W (Niece of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been very well cared for at Handley House. She had lost the will to live before she went there and was given a new lease of life by the care and stimulation that she was given by the wonderful, caring staff.

Reply from Charlotte Jackson, Customer Care Administrator at Handley House

Thank you for taking the time to send such a lovely review.


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Review from Annette S (Friend of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the pleasure to visit once a week for the last 9 months and have always had a warm welcome. Since my neighbour has been in Handley House he has enjoyed every aspect of his life.
He is communicative, always very presentable and takes part in a majority of activities. It has been a joy to
see how he has improved since being at the home. Thank you.

Reply from Charlotte Jackson, Customer Care Administrator at Handley House

Thank you for leaving such a lovely review, we are so pleased your neighbour has settled so well with us and is thriving, and we are so very pleased that you feel so welcome – please visit any time, the kettle is never far from on!


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Review from Alison H (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff I have encountered treat my Dad with care, dignity and respect. I love the fact they all know him by name and he loves it. When they show delight in his 'dapper' clothes. So many activities are organised for the residents. My dad especially enjoys the musical ones. It is also nice to see
my dad interacting with other residents (he was lovely at home since Mum died). Well done to Handley House, expensive but definitely worth it to see him happy and the peace of mind it gives us as a family.

Reply from Charlotte Jackson, Customer Care Administrator at Handley House

Thank you for taking the time to send a lovely review. It’s amazing how much difference some company, entertainment and good old-fashioned TLC can make to someone’s whole well-being, mental and physical. We are so pleased your aunt joined us.


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Review from Jane N (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Handley House for 18 months; as she deteriorated, the wonderful staff increased the care and support they provided for her. In her last month, despite being a residential home, not a nursing home, the staff worked tirelessly to ensure Mum was looked after to the best possible standard.
Not only did the staff provide personal care and support for my mum, they also found the time to do the same for me and my family. The staff care passionately about each resident and I can’t thank them enough for what they did for us. Mum loved birds so one of Mum’s regular carers took the time to bring in a canary to lift her spirits when she became less mobile. The staff do a very difficult job very well. I was so grateful that Mum’s last days were with her second family.

Reply from Terri Kidd, PR Executive at Handley House

Thank you for taking the time to write such a wonderful and heartfelt review. Your mum was a great presence in the home and she is very sorely missed by staff and residents alike. Whether it was greeting visitors to her floor, watching David Attenborough or being a mother hen to any children who came to visit, she was a beloved member of the Handley House family. Our team always puts the needs of our residents first and will do everything they can to make them happy and as healthy as they can be. We know our team are head and shoulders above the best but it’s lovely to hear it from you. We hope you will still pop by and join us for events in the home (or just a brew), you are part of the family too and will always be welcome.


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Review from Susie P (Daughter of Resident) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Handley House is to be commended for providing such excellent care for my mother. All the staff are kind, efficient, helpful and warm. It is so heartening to see the level of attentiveness provided for all the residents here, and also the relatives. It is comforting to know how well looked after the
residents are. On top of this, the food is delicious. I've seldom seen my mum so keen for the next meal! The premises are beautiful and more like a top hotel and always clean and so well maintained. We firmly believe that my mum is in the best care home in the district and are so grateful to the whole team here.

Reply from Terri Kidd, PR Executive at Handley House

Thank you for taking the time to write such a lovely review, we are so pleased that your mother is well settled and happy with us and that we can offer you the reassurance that she is getting the best possible care – and food!


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Review from K S (Friend of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely residential home, clean and very tidy. I don't know if personal care ie, showering, and bathing is part of the service or if extra care is required. My friend has dementia and on occasion has same clothes on for days and her laundry doesn't get taken every day so she puts on dirty clothes at
times two. Overall an excellent facility may be a one-to-one assistance person in hygiene.

Reply from Terri Kidd, PR Executive at Handley House

Thank you for your review. Please know that we take all feedback seriously and will look into your concerns with the home manager. Our team at Handley House is dedicated to giving our residents the very best person-centred care and doing their best to go above and beyond to ensure our residents always feel and look their best. Should you wish to discuss your concerns with the team, please feel welcome to give Handley House a call or pop into the home for a chat – our doors are always open.


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Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for Handley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.656 for Handley House is calculated as follows: ( (181 Excellents x 5) + (62 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 256 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Handley House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (3)

Charlie

Charlie Parker

Job Title: Home Manager

Joined: 2022

Charlie is the Home manager at Handley House.


Lisa

Lisa Harding

Job Title: Regional Director

Joined: 2019

"My aim each day is to know that we have made a difference to someone’s life and put a smile on their face"


Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.


Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.


Yvonne

Yvonne Oxendale

Job Title: Care Manager

Joined: 2023

Yvonne is the Care Manager at Handley House.


Frequently Asked Questions about Handley House

What types of Care is Handley House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Handley House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Handley House have?

There are 66 Single Rooms.

What are the Facilities & Services at Handley House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Handley House to the centre of York?

1.6 mile(s) as the crow flies, distance by road may be significantly further.