Handley House

Green Lane, York YO30 6RG
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9.7 68 Reviews
  • Handley House, York
Handley House offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.

Staff at Handley House pride themselves on making a real difference to the lives of the residents and this is reflected in the personalised care and active lifestyle choices.

The modern and purpose-built home means that life at Handley House is relaxed, safe and enjoyable. All 66 bedrooms are en-suite wet rooms. Each bedroom features a flat screen TV, DVD player, mini fridge and wifi.

Handley House is proud to be rated as 'Good' by the Care Quality Commission (October 2020) and to be awarded the Top 20 Care Home in Yorkshire and Humber by carehome.co.uk in March 2020. This accolade is extremely special as it is awarded from reviews by residents and their families and friends.

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Care Provided by Handley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Charlie Parker (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Handley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,741

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Handley House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Handley House are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Handley House has plenty of onsite parking for visitors.


Handley House Reviews (68)

Total of 68, showing 41-60
9.7

Handley House has a Review Score of 9.7 (9.656) out of 10, based on 22 reviews in the last 2 years. Over all time Handley House has 68 reviews.

Overall Experience

  • 57
  • 10
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Date Published

68
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7
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46

Review from J P (Friend of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have visited this home and I was very impressed with the lovely, homely feel of the place.
It reminded me of a 5-star hotel. The bedrooms are beautiful, very tastefully decorated.
I haven't put a review of the last four items as I have no knowledge of them. However, our
friend that we visited was very happy with the food and drinks and activities.

Reply from Terri Kidd, PR Executive at Handley House

Thank you so much for your feedback. At Handley House, all of our spaces are designed with residents in mind and we always want our residents to feel safe, secure and at home. We’re so pleased to hear that you and your friend are happy with the care at Handley House. Thank you.


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Review from Sally N (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for two years, he always commented on how lovely the staff were. They always treated him with such kindness and compassion. I cannot praise the staff enough. It seems such a lovely happy environment and the residents are treated to many interesting activities. Most of all I
have witnessed such wonderful care from some exceptional carers. Thank you.

Reply from Rebekah Steward, Customer Care Team at Handley House

Thank you for sharing your experience of Handley House. It is lovely to hear your father received all the care and support he needed during his stay with us. We pride ourselves on ensuring the highest quality care is given at all times and it is great to hear the staff were supportive and attentive to your father's needs. I will be sure to pass on your kind words to the team at Handley House.


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Review from F P (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Handley House n the middle of a lockdown. It was an incredibly upsetting and difficult time. The care and love he received was outstanding. His personality was understood and his needs were met. He always said the people were faultless and kind and I could see he had fun with all his
carers. He was looked after to the very end and I am very grateful to all at Handley House.

Reply from Rebekah Steward, Customer Care Team at Handley House

Thank you for sharing your experience of Handley House. We are extremely proud of our staff team and their continued support and dedication, so it is wonderful to hear your dad received all the care and support he needed during his stay at Handley House. I will be sure to pass on your kind words to the team.


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Review from G L (Daughter of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In this most difficult of times, the care of my mum has been brilliant. They (the staff) have also looked after me when I have been sad at not being able to visit her properly. Knowing that she is being looked after so well gives me peace of mind. Thank you.

Reply from Rebekah Steward, Customer Care Team at Handley House

Thank you for taking the time to review Handley House. During these difficult times, it is reassuring to know that staff have been supportive to both yourself and to mum. Our teams are always there for you should you need them. I will pass on your kind words to the team at Handley House.


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Review from A T (Wife of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is so nice to be able to visit again after all the Covid challenges.
It makes so much difference to be able to spend time with my husband in his room he was recently 90 and even with restrictions, the staff were able to make it special - much appreciated.

Reply from Rebekah Steward, Customer Care Team at Handley House

Thank you for taking the time to review Handley House. How nice to hear that you were able to spend some time with your husband to celebrate his birthday and that the team made it so special for you both. I will be sure to pass on your kind words to the team at Handley House.


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Review from Leanne W (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, took my mum and her 14 year old dog in at short notice. Lovely and friendly staff. Really supportive to me as a daughter as I've found this all really hard.

Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from K B (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed with everything connected with this home in the short time I've been here.

Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Jan V (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is always telling me how lovely the staff are and particularly enjoys all of the activities that are put on to entertain. It has been an extremely difficult time for personal contact but the staff have risen admirably to the challenge.

Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you for your review of Handley House. We pride ourselves on creating a community within our homes with an abundance of social activities and I am so pleased to hear that this is what you have found. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.


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Review from S R (Granddaughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Handley House are incredibly professional and take such good care of our grandmother. The home is beautifully appointed and she gives high praise herself for the kindness and compassion shown, also praises the quality and choice of the food!
We really appreciate everything all of the team
at Handley House are doing and for going the extra mile to look after her in the way we wish we could. A big thank you to you all.

Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from C G (Husband of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review can only be related to pre lockdown.No doubt the subject remained the same this is my honest opinion.

Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you so much for reviewing our home. We appreciate your time and will make sure your comments are passed on to the whole staff team.


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Review from Susan B (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Handley House in April during the lockdown. We had looked around the home in February and Dad loved the spacious corridors, friendly atmosphere and range of activities and social spaces on offer. After a few weeks, Dad settled in really well, he loves the food and says the carers are
all very nice. The home have been fantastic in enabling safe visiting and putting photos and videos of activities online which is very reassuring to see the residents looking so happy. The staff have really taken the time to get to know my dad's likes and interests. My dad is happy and well looked after.

Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Y S (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Handley House to be warm and friendly with lovely staff who are very caring.

Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from R D (Son of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is settled and very content. The facilities including her room are lovely and clean. The staff are unfailingly kind and competent. By a combination of good luck and careful management, they have no Covid cases in the home. My main issue is the lack of feedback on how mum is doing day to day
e.g sleep patterns is mum eating and drinking properly? interaction with staff and other residents? participating in activities? have there been any visitors? have parcels arrived etc. This arises because of the distance 200 miles I live from the home the necessary prohibition on visits by relatives and mum's very poor short term memory caused by dementia which means a chat with mum on the telephone conversation cannot reliably explain what has been happening to her.

Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you so much for your review. We are so pleased to hear that your mum's move has been a positive experience for you all. We pride ourselves in making a real difference to the lives of our residents and creating a great and safe place to live. We aim to always communicate effectively with our residents and their families, please feel free to call our Home Manager, Rachel McNally, on 01904 221 041 to discuss any questions you may have about your mum.


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Review from L H (Daughter-in-law of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a nice place to visit. Staff are lovely, and guests all seem relaxed and enjoying themselves.

Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you very much for your review of our Handley House home. We are pleased to hear you enjoy your visits as we consider our homes to be an extension of yours. We will ensure the team receive this review.


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Review from I H (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place.
Nice staff.
Good food.
Very happy Dad is here.

Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you so much for taking the time to write this review on Handley House. We are pleased to hear your father is happy in his new home and we will be sure to pass this review on to the team.


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Review from J Y (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having just brought mum to the home, it is early days, but so far excellent in all aspects. The home is welcoming and the decor fist class and homely. Praying mum settles as we think we have made a great choice with Handley House!

Reply from Samantha Blair, Customer Care Advisor at Handley House

Thank you so much for your lovely review about our home. We hope your mother has settled well at Handley House and that she is enjoying the daily activities and entertainment. The staff team will be delighted to hear your kind words which I shall be sure to pass along.


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Review from L B (Granddaughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place. All the staff have looked after my nan so well since she arrived. The food and activities are fabulous.

Reply from Samantha Blair, Customer Care Advisor at Handley House

Thank you for kindly taking the time to write a review of Handley House and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from J C (Sister-in-law of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Obviously it's very new premises so up-to-date, clean and good facilities. The staff are very helpful and friendly. Visitors welcome and also accommodated for. Drinks and food are very good and again the staff are extremely helpful when serving etc.

Reply from Samantha Blair, Customer Care Advisor at Handley House

Thank you for kindly taking the time to write a review of Handley House. We encourage families and friends to pop into the home at any time and you would also be welcome to join in with any of the activities or events in the home. The staff team will be delighted to hear your kind words which I shall be sure to pass on.


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Review from O A (Son of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There was a misunderstanding with medication at the beginning. What should have happened is that the medication was queried with the GP, but instead it was just omitted. We brought this to their attention and the mistake was rectified.
However, a simple conversation with the manager face to face would
have been appreciated.

Reply from Samantha Blair, Customer Care Advisor at Handley House

Thank you for taking the time to review our home. We are pleased to see that this matter has been resolved quickly and efficiently. Our Home Manager operates an open door policy and is available should there be anything you would like to discuss further, or our Customer Services team is also available to help on 0113 385 4131.


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Review from Sheila W (Friend of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Handley House provides safe and secure accommodation in pleasant surroundings. The staff and management are friendly and attentive and always available. With good wholesome food prepared on-site and a full range of activities available.

Reply from Samantha Blair, Customer Care Advisor at Handley House

Thank you for your review of Handley House. We pride ourselves on creating a community within our homes with an abundance of social activities and I am so pleased to hear that this is what you have found at our home. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.


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Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for Handley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.656 for Handley House is calculated as follows: ( (181 Excellents x 5) + (62 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 256 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Handley House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (3)

Charlie

Charlie Parker

Job Title: Home Manager

Joined: 2022

Charlie is the Home manager at Handley House.


Lisa

Lisa Harding

Job Title: Regional Director

Joined: 2019

"My aim each day is to know that we have made a difference to someone’s life and put a smile on their face"


Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.


Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.


Yvonne

Yvonne Oxendale

Job Title: Care Manager

Joined: 2023

Yvonne is the Care Manager at Handley House.