Lovely atmosphere, comfortable furniture, happy residents, very impressed by the design of the home
E M (Niece of Resident)
Mum's room is lovely overlooking the garden - very fresh and clean with excellent en-suite facility.
Andrew S (Son of Resident)
The staff have really taken the time to get to know my dad's likes and interests.
Susan B (Daughter of Resident)
Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Handley House are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
Handley House has plenty of onsite parking for visitors.
Handley House has a Review Score of 9.7 (9.656) out of 10, based on 22 reviews in the last 2 years. Over all time Handley House has 68 reviews.
Review from Andrew S (Son of Resident) published on 31 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Blair, Customer Care Advisor at Handley House
Thank you so much for your lovely review about our home and the Handley House team. We are so pleased to hear how well your mother has settled at Handley house and that you both enjoyed your lunch. The staff team will be delighted to hear your kind words which I shall be sure to pass along.
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Review from Karen C (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Blair, Customer Care Advisor at Handley House
Thank you for taking the time to review our home. We are so pleased that Mum enjoyed her stay at Handley House and that she settled quickly. It is encouraging for our staff to receive positive feedback so I will be sure to pass your kind words to the whole staff team.
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Review from Jess C (Granddaughter of Resident) published on 26 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Blair, Customer Care Advisor at Handley House
Thank you for taking the time to review our home. We are pleased to hear that your grandad is enjoying living at Handley House and that you and your family feel so welcome when you come to visit. The staff team will be delighted to hear your kind words which I shall be sure to pass along. These reviews also go some way to help other families in a similar position of looking for a care home and we are sure they will find your comments very valuable.
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Review from Pam D (Friend of Resident) published on 16 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Blair, Customer Care Advisor at Handley House
Thank you for taking the time to write a review of Handley House. We will ensure your kind words are shared with the whole staff team.
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Review from Angela P (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Blair, Customer Care Advisor at Handley House
Thank you so much for your review of Handley House. We are very proud of our staff team and we see lots of examples of them going above and beyond for their residents. It will be very encouraging for the staff team to receive your feedback which I shall be sure to pass on.
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Review from Trish S (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Blair, Customer Care Advisor at Handley House
Thank you for your kind review of Handley House. We really do pride ourselves on creating a community within our homes with an abundance of social activities and I am so pleased to hear that this is what you found during your mum's stay. The staff team will be encouraged to hear the kind words that your mum shared and I will be sure to pass these along.
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Review from E M (Niece of Resident) published on 10 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Blair, Customer Care Advisor at Handley House
Thank you for taking the time to write a review of Handley House and for the lovely way you have described our home. I shall ensure that your kind comments are passed on to the whole staff team.
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Review from Mandi G (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Blair, Customer Care Advisor at Handley House
Thank you so much for your review of Handley House. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us.
We understand what an important decision choosing the right care home is and I am pleased to hear we were able to assist your mum when taking this step. I shall ensure that I pass your kind words on to the whole staff team.
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The Review Score of 9.7 (9.656) out of 10 for Handley House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.656 for Handley House is calculated as follows: ( (181 Excellents x 5) + (62 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 256 Ratings = 4.656
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Handley House is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
Charlie is the Home manager at Handley House.
Job Title: Regional Director
Joined: 2019
"My aim each day is to know that we have made a difference to someone’s life and put a smile on their face"
Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.
Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.
Job Title: Care Manager
Joined: 2023
Yvonne is the Care Manager at Handley House.
